ComplaintsforGregg Young Chevrolet, Inc.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took my 2017 Chevrolet truck into Gregg Young on 8/21/2023 for repairs. My GPS system on my truck was not working properly. Gregg Young installed a new frequency antenna on my truck and said they tested drove the truck and everything was working properly. I drove the truck less than five minutes and it was still not working properly. I took it back to the dealer immediately. They now said they would replace another part and they would pay for the $400 part themself. They would have to order and let me know when they received the part. I waited about 5-6 weeks and called to see if the part was in. They said it should be soon. Well, every 5-6 weeks I would call and get the same answer. Four weeks ago I talked to the service manager and he said he would talk to the part manager to see when the part would come in. The service manager said he would call me the next day with an update. Never received a call back. I’m tired of the runaround and would like my money back so I can take my truck to someone that is more reliable.

  

  Business response

  08/31/2024

  We contacted the customer and settled his complaint.  

  Customer response

  09/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  . My husband and I purchased a Jeep grand Cherokee from the Plattsmouth location in October when we purchased it the air conditioner was not in working order, which we stated in writing would need to be fixed in the I OWE YOU. Since then, the Jeep has been in and out of your Omaha and Plattsmouth location 6 times! We have video of it. At this point, we are ready to wash our hands of this jeep and move on. They are not holding up to their end of the deal. It’s very frustrating when you bring the Jeep in and it comes back to you dirtier than when you dropped it off and less gas among my husband, having to put random pieces of the dash back together because it wasn’t even properly put back together. I’m pretty sure at this point we’ve been driving your loaner car longer than we’ve been driving our own vehicle. We’ve been making payments on. I want to give you guys the opportunity to make it right. It’s very frustrating when it went to your Plattsmouth location only to come back as paperwork stating no service was done. Nothing was found and 160 miles were put on it. This go around it has been in your shop for 40 days now. I believe it must be something electrical at this point because it works sometimes it doesn’t others. It blows inconsistently and cools inconsistently and then there’s also some screeching noise that comes from the front driver side randomly. I am ready to move on from this vehicle. It is clearly defective and nobody can figure out how to fix it properly. I would like you to buy back your vehicle from us and give us our trade-in $ that we had from our jeep and move on from this whole nightmare! I hope you guys will truly stand behind what you say and “GO THE EXTRA MILE” to make this nightmare go away! Sincerely frustrated, ****** ****** At this point, I have already filed a complaint with the Nebraska Attorney General’s office. If we have to, we will lawyer up.

  

  Business response

  08/19/2024

  We are working to buy this vehicle back from this customer.  I hope to have it done today.  

   

  Thank you,

   

  ** *******

  Customer response

  08/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased two new cars from Gregg Young Chevrolet, the latest being a 2020 Equinox on December 27, 2019. At that time, I purchased an Extended Mile Plan from them in the amount of $2,926.00 thru Kahu Connected Car Technology. Gregg Young told me Kahu is no longer and according to ******, it looks like it is now LoJack/Spireon. Gregg Young told me I could not get my money back and that the "LIFETIME" Benefits are not included as listed on the brochure I was given as it is "implied" that the "LIFETIME" Benefits are only for service being done there. Thus, I can only get car washes every few months when I get an oil change? They were giving me the free car washes up until the time that their onsite car wash stopped working and they quit using a different car wash service. Now they've changed the rules and their "LIFETIME" services can not possibly amount to the dollar value listed on brochure. I would like my money back since they are not honoring their agreement according to the Extra Mile Plan I was sold. ***** ************ **** * *** Ave Elkhorn, NE 68022 ###-###-####

  

  Business response

  05/29/2024

  To whom it may concern:  The Kahu product that she purchased the company is still in force.  IT was purchased by another company, but they are honoring all contracts. As for the car wash, we have had more than our share of problems with our car wash and it has been a pain for our customers.   We send our customers to get a car wash on our dime when we have car wash cards.  The last time ***** ************ was in we hand washed her car for her and we will continue to do that for her as long as she owns her Equinox.  

   

  Thank you,

   

  ** *******, Vice President

  

  Business response

  06/03/2024

  *** ************ purchased our extra mile plan for $595 on December 27th of 2019.  Included in that plan was 12 months of Kahu.  We will not be refunding $2900 dollars.

  ** *******

  Customer response

  06/21/2024

  ***** ***** Chevrolet did not answer all the questions or follow through on their obligations. Spireon stated that the dealership NEVER ACTIVATED THE UNIT, thus it could not be used. Thus, they are in fault of their obligation and owe me a refund.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To start with a little background, I’m a single mother of three and have taken my 2012 Chevrolet ******** to ***** *****. Over the past two years at **** *****…between my extended warranty company and out of pocket expenses they’ve been paid more than $9700. The most recent was timing chains replacement, intake and exhaust actuators in both banks, the upper motor mount that bolts to the front cover, and an oil change. The oil pan gasket was being repaired at the same time because it was under warranty through **** ***** because the last time they had repaired it the repairs had failed. When I brought the vehicle in, it was hesitating to accelerate, making noises, and throwing a P0011 code. I’ve done regular oil changes and maintenance on it as it was a requirement of my warranty company. $4000 later I get the vehicle back. They had completed an oil change because it was due for one at that time of repair and I reset the oil life calculator while still in their service center bay. I received the vehicle back the beginning of February. Fast forward to April, mind you I only take the vehicle to take my daughter to and from school and on errands occasionally. It starts jumping during acceleration ever so slightly, so my dad who’s a master mechanic checks it, and the service engine soon light comes on. The code is the same P0011. It starts hesitating to accelerate. It’s going through fuel like crazy but the oil levels are remaining the same and there’s still 12% oil left on the computer. There’s no leaks. I called to get it in right away (the timing chain repair should obviously still be under warranty.) I was told it would be almost a week and a half before they could fit me in. I stressed the importance of needing to have it looked at. I was told it was the soonest available. I scheduled for 4/30/24 in the morning but called three times over the course of the week trying to get it in earlier. The 30th comes around and I take it in. I don’t so much get home in the loaner vehicle which is a 30 minute drive and get a phone call there’s no oil on the dipstick and they need to do an oil change. I tell them that’s not possible or something is wrong because I just checked it the night before and it was fine and there was 12 percent oil life left on the oil in it. I hear nothing the rest of the day. Then get a phone call the next morning saying the bottom half of the engine fell out while it was there due to it having no oil and that the code that the computer was not the parts that were failing. Mind you I never had a check engine oil light. Now they want me to pay $5000 for a new engine or I’m out of a vehicle. Oh and mind you, the oil pan gasket and front cover have had to be done four times between the plattsmouth and Omaha locations over the course of two years because they’ve been under warranty and failed. Do not have your repairs done here as you’ll get shoddy work, mechanics that don’t stand behind their repairs, and you’ll end up screwed and they’ll just keep trying to bleed money out of you.

  

  Business response

  05/02/2024

  To whom it may concern: 

  We have worked on her car several times and the last was in December.  We fixed her concern and replaced actuator's and timing chain and she paid 1240.00 dollars because her extended warranty maxed out.  She has put 6500 miles on since and ran it out of oil which stretched the timing chain and caused the valves to break.  We will not be refunding her any money and we will not be working on her car again.  We have the best technicians in the city and do a fantastic job with our customers.  She is a family member of our one of our employees and we have tried to help her on many occasions.  We have provided her with loaner cars every time we have worked on her car.  

   

   

   

• Initial Complaint

  12/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 16, 2023 I purchased a car from this dealership. The MSRP was $30680 and that was the amount I paid. There is not enough word characters to explain the situation. Please see attachment for full details.

  Customer response

  01/08/2024

  have updated the complaint and this can be closed out. We are working with the dealership on resolution.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Greg Young in Indianola Iowa on 10/27 and the Greg Young plan was added. At no time did the dealership sales rep nor the finance manager inform me that the GY plan could not be cancelled. Now that I have refinanced the vehicle they will not cancel the plan and offered extra oil changes. I want a full refund for this plan. I requested written documentation that states the plan cannot be refunded and they refuse to provide it. I complained to corporate in Omaha. I want a full refund and I did not ask for Additional oil changes.

  

  Business response

  10/09/2023

  Our Indianola store has been in contact with this customer and they are canceling the products that she purchased.  The reason they are not cancelable typically is because they are products that are applied to the vehicle. Since she didn't complete the product application process so we will cancel this for her.  

  Customer response

  10/17/2023

  When can I expect the GAP to be cancelled, so I can refinance the vehicle? 

  

  Business response

  10/19/2023

  The Indianola store has canceled the gap coverage and will be sent to the lender as soon as we receive the cancelation.   

• Initial Complaint

  05/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I been in contact with a salesman named Matt **** for 30 days. We both have been text each other about meeting up. I have emergency surgery that us meeting took 30 days. April 29, 2023 my younger sister and I was in a hunt for a reliable vehicle. It was wild because Gregg Young ran three credit reports during the month of March 2023 and April 2023. The salesman had me and my sister drive in the car. My sister did not like the color of the vehicle and she had stressed this to the salesman and the sales manager. Then to get closer on purchasing this vehicle that my sister did not like the color. Gregg Young agreed to pay first month insurance and one vehicle payment. My sister felt pressured in purchasing this car. My sister already had her car insurance for her ***** ******. My sister was told that since she didn't have insurance December and January she needed a different insurance so the salesman directed her to *** ***** Agent that was inside the dealership. My sister decided to trade in her vehicle to purchase the GMC *******. She signed the purchase agreement and drove off Saturday evening. The next Sunday my sister verbally told me that she doesn't like the color of the vehicle and wants to return it. My sister did return the vehicle Monday morning and the sales person and sales manager told her no because the paperwork is submitted and money was paid to the insurance company. It blows my mind because I actually paid for the insurance on my bank card. I was then told that Gregg Young will cut me a check for the insurance I paid for so that is how my sister got one month of insurance paid. My sister and I reached out to ******* ****** ***** and I was told from the representative that they have not yet gotten documents for her loan. There is a Federal Cooling Off Rule that a vehicle can return a purchased vehicle. My sister brought vehicle back within the 72 hours. My sister is not happy with the vehicle.

  

  Business response

  05/05/2023

  Good morning!  We are reaching out to this customer directly and we will get this resolved.  

   

  Thank you,

  Ed *******

  

  Business response

  05/15/2023

  I am sorry.  I responded on the 5th.  We reached out to this customer and got her all taken care of.  

  Thank you,

   

  Ed *******

  Customer response

  05/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Have not yet received the insurance pay back that I had paid to Gregg Young's Insurance Agent.  There no further instructions to inform the ******* **** (where load os form)  that first payment is made by Gregg Young.  Due date 6/13/22.
  
  Sincerely,
  
  Paulette ****

  Customer response

  05/17/2023

  Hello!  This situation was really tough but all sides are stable.  Zachery got in touch with me yesterday and delivered a check to cover Vehicle Insurance and First month Vehicle payment.  The cherry on top Gregg Young gave me and my sister $****** each gift card to a awesome restaurant.  Thank you so much for your help and reaching out to get this all handled.  Thakn you.

  Paulette ****

  ************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  When I bought my 22 Chevy ****** back in March, Bob ******** stated that the vehicle had heated and cooled seats as if they were fully working. Which was a stipulation for me to purchase the vehicle over the 2022 **************** that I had on order from ***********************. After I took the vehicle home just to find out the heated and cooled seats did not work and to just find out there were other missing features of the vehicle. Zach *******, One of the sales managers, told me that the Retrofits would be installed by September and refused to acknowledge the vehicle was missing some of its parts, thanks to the chip shortage. I received an email from Zach ******* after emailing the salesman I bought the vehicle from asking about the missing chips again on September 10, 2022. Zach ********* email stated as quoted, "GM has been rolling out the Retrofit updates in some models. You will recieve a letter in the mail stating the we here at GY are recieving your parts and will call out once the parts are recieved. They are VIN specific to keep everything cordial." Which wasn't part of the original deal when purchasing the ****** back in March. When I contacted GM, they stated that I should have signed a waiver stating that I knew the vehicle was missing chips and pending later retrofit, which I did not sign. I've checked through all my paperwork and there is no copy of me signing that waiver. They also stated that for the Retrofits, the Dealership is responsible to notify the customer when the retrofits are available, not GM at that time. Today, Zache has doubled down stating that I will not be receiving my modules since I have received the year long ****** remote access and the $*** credit on my msrp and *********************************************** when I told him what he is saying is not true and giving out false information instead of trying to fix the issue.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Greg Young **********************************. I purchaes a 2017 ************* with 81,000 miles. Was very happy with my purchase. They also said it was a great deal for me as it it a Certified pre-owned car. I had also purchased a short term warranty just jn case. 7 months later I thought my catalytic converter had been stolen. The car was fine Friday night, Sunday night sounded like I had no exhaust. I took it in to have my converter replaced, but was told my whole left exhaust system needs replaced. I asked how this was missed as I was told it was rectified which meant those things were looked for. I am also being told the warranty they sold me to.calm my fears in case their certified technicians missed anything, does not cover the rust or exhaust. I have never had any problems with pre-owned cars..I know dealers who treat cars for rust since we live in ***********. This place sold me a.lemon knowing the exhaust was bad or they were negligent in finding it and car was never certified.

  

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/03/09) */ To whom it may concern: We are sorry that Kirsten is having problems with her **** she purchased. We inspect EVERY vehicle before we put them on our lot for sale. Her vehicle has been driven 13,000 miles in those 7 months and unfortunately exhaust is a maintenance item that isn't covered by warranties outside of the manufacturer's warranty. I would submit that if there was a problem with the exhaust at time of purchase, she would have heard the loud exhaust. Our service advisor could sense her frustration and offered to get some help with the flex pipe repair, but she declined and accused us of selling lemons. We will not pay 100% of the repair. Consumer Response /* (2000, 7, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to see the condition report and inspection of my car at the time the technician signed off on the vehicle, to certified it was actually looked and was brought up to certified standards. The condition of the exhaust required complete replacement when this is only a 4 year old car. Again I State this is a lemon which you sold. Prove my car was actually inspected and what your certified standards are please. Thank you.

• Initial Complaint

  02/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed a complaint months ago, regarding Gregg Young's lack of communication and care to fix our vehicles warranties problems. Management still does nothing to help and the service department has not fixed the issues. We were promised that upper management would be talked to and they would get back to us, but we haven't received any communication since then. Gregg Young has been in possession of our car for 7 of the 12 months we have owned it and have been paying for it, yet they will not offer any type of compensation for this last year of their complete negligence. One employee even told me the car was parked there for weeks before anyone realized it was there. They don't communicate, have terrible service on vehicles. I have asked for a copy of the service record, but have not received anything yet. Now we are at the point where we need to get our attorney involved. It's been, by far, the worst car buying experience we have ever had.

  

  Business response

  03/28/2022

  Business Response /* (1000, 5, 2022/02/22) */ To whom it may concern: These folks bought a *********** from us in January of 2021. I spoke to the wife I believe in June when they were having problems. Part of the issue is we don't work on ******** and we have been taking it to a ******* dealer. We are told that ******* is having supply chain issues for parts. I offered in June to buy their ******* back from them and they declined. I have payed for a strut and reimbursed them for tires. We put them in a car every time they are without a vehicle in an effort to take care of our customer. We would have no reason to keep any records and would be happy to give any records so I don't know where that is coming from. Thank you, Ed ******* Consumer Response /* (3000, 7, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Is Gregg Young serious? The biggest problem was your lack of communication. We still haven't heard from the sales manager after her said he was going to talk to the GM almost a month ago. The tires were an immediate problem. We were told the tires were safe in the snow. But, within days, we discovered the tires were extremely unsafe on snow or ice by sliding down a hill into an intersection. They replaced the strut after they supposedly fixed a rattling noise coming from under the car. We got it back and it was not fixed. They put a new strut on, after we returned it for not getting fixed the first time. And the problem turned out to not even be the strut. We have been paying for a ******* for a year now, but have only been able to drive it for a few months. The loaner vehicle is cheaper and we are limited with where we can drive it. That's not a fair trade. Especially when we still have to pay for our ******* every month. They said they would buy back the car for only what we've paid for it and no more. No compensation for having to go through the car buying process again, while having numerous more credit inquiries after we just had to last year to buy this car and our other car. Nothing for the trouble we have had to deal with for SEVEN months now. An employee told me the car was sitting on the lot for over two weeks before anyone realized it was there. Total negligence and lack of communication. The only person that seems to be doing anything is the new person in the service department that is actually calling me back with updates. Thank you Logan! *************************************************************** They know this was handled very poorly. They need to own up to their mistakes and lack of professionalism and make this right. I have been waiting this entire time to get my car into the shop, which was also bought at Gregg Young, until my wife's car gets fixed and now I honestly don't know what to do. I have been informing them of my issues, since the beginning, so I hope mine gets fixed in a much better manner. Business Response /* (4000, 9, 2022/02/24) */ We are sorry for their experience. They never told us about giving them more for their vehicle when I offered to buy their vehicle back after they have had it for 6 months. We offered to sell them a more reliable Chevrolet, but they wanted to keep this. Their car will be returned to them today repaired by the **** dealer. They have not been without a vehicle to drive and we have upheld our promise. Consumer Response /* (4200, 11, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have never possessed the car for close to a six month period. Something has been wrong with the car since the beginning. They know this, but are lying and not even addressing the real issues I have mentioned. *********************************************************** They TRY to talk a big talk, here, but then we never here from any management about anything. We've always had to call them over and over again, just to try to find out what was going on, after weeks in their possession. Business Response /* (4000, 13, 2022/02/24) */ The customer picked up their car today. It was cleaned, gassed and repaired by the **** dealer. We asked the customer to take it directly to the **** dealer in the future. We have done all that we can do for this customer. Consumer Response /* (4200, 15, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Along with them sending the vehicle to **** to get the transmission repaired, they were supposed to fix a rattling noise from under the car. This noise was the reason they replaced a strut. Yes, we got the car back yesterday....it's still rattles and the transmission is shifting rough already. Nothing is actually fixed yet. We have been continuing to have these issues for a long time and not a single manager has called us regarding the situation. These BBB messages are the most an actual manager from Gregg Young has responded to us. I couldn't tell you the last time a manager called one of us. Not including the time I had to physically drive there on a Saturday, to find out what was going on with our car after weeks of sitting in their lot, it was probably six months ago when a manager actually called us. Not a single call from a manager in months. Really shows how much they care about their customers. Business Response /* (4000, 17, 2022/03/05) */ We returned his vehicle cleaned, gassed and repaired. We stated the last time that he should take it directly to the repairing dealer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩