Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle outright on October 14. It's now November 25 and I'm still waiting on a title. Driving illegally with no legal plates because I don't have a title to license.

  

  Business Response

  Date: 11/26/2024

  This car was purchased at our sister store in Columbus.  The title was delivered to the customer today.   

   

  Thank you,

   

  ** *******

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/13/24 brought in for oil change bc light was on and Plattsmouth office asked to follow up on coolant and a possible oil leak.Car attendant had me speak to a certified mechanic and scheduled an appointment for that following Monday to check the reason for the oil and coolant leak. 9/15/24 Sunday night.Truck over heated and coolant leaked when truck was parked and keys deposited for Monday's appt. 9/16/24 **** let me know oil valve and 3 parts of coolant hose needed to be fixed both a $1000 a piece and only one covered. I okayd him to fix the other part but thought the hoses should've been caught during the initial car inspection that wasn't done on my vehicle, I took the car home before it was even cleaned. 9/17/24 **** said their was a problem with.The mileage on my warranty paperwork-delayed my care being fixed for over a week. I asked for a rental car the second week and **** never got back with me.When I initially brought my car in he said they didn't have any vehicles available. So we played phone tags for a bit and I asked for a discount because I make $576 payment, just paid for my plates and would've had to pay $2000 on the truck like I got a used car from ***********. I wanted to a refund or pay for parts or something because I haven't had the truck more than 6 months and I've had to change every lightbulb and now the hoses and valves-what kind of inspection was done?I would've like to have paid for parts or half that bill but no one is returning my calls. I just keep getting sent to different mens voice messages.10/5/24 when I picked up my vehicle, I found out that I was at the corporate office and they had me waiting for and over an hour for nothing when I could've spoke to someone and settled up the fees before all this and print my copy of the corrected warranty for me but no one was trying to help me. I would like someone to contact me to resolve a fair reimbursement on the service charge and provide me the correct copy of the warranty I purchased.

  

  Business Response

  Date: 10/07/2024

  I spoke to ****** and we will reimburse her for her repairs.  

   

  Thank you,

   

  ** *******

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Chevrolet truck into Gregg Young on 8/21/2023 for repairs. My GPS system on my truck was not working properly. Gregg Young installed a new frequency antenna on my truck and said they tested drove the truck and everything was working properly. I drove the truck less than five minutes and it was still not working properly. I took it back to the dealer immediately. They now said they would replace another part and they would pay for the $400 part themself. They would have to order and let me know when they received the part. I waited about 5-6 weeks and called to see if the part was in. They said it should be soon. Well, every 5-6 weeks I would call and get the same answer. Four weeks ago I talked to the service manager and he said he would talk to the part manager to see when the part would come in. The service manager said he would call me the next day with an update. Never received a call back. I’m tired of the runaround and would like my money back so I can take my truck to someone that is more reliable.

  

  Business Response

  Date: 08/31/2024

  We contacted the customer and settled his complaint.  

  Customer Answer

  Date: 09/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . My husband and I purchased a Jeep grand Cherokee from the Plattsmouth location in October when we purchased it the air conditioner was not in working order, which we stated in writing would need to be fixed in the I OWE YOU. Since then, the Jeep has been in and out of your Omaha and Plattsmouth location 6 times! We have video of it. At this point, we are ready to wash our hands of this jeep and move on. They are not holding up to their end of the deal. It’s very frustrating when you bring the Jeep in and it comes back to you dirtier than when you dropped it off and less gas among my husband, having to put random pieces of the dash back together because it wasn’t even properly put back together. I’m pretty sure at this point we’ve been driving your loaner car longer than we’ve been driving our own vehicle. We’ve been making payments on. I want to give you guys the opportunity to make it right. It’s very frustrating when it went to your Plattsmouth location only to come back as paperwork stating no service was done. Nothing was found and 160 miles were put on it. This go around it has been in your shop for 40 days now. I believe it must be something electrical at this point because it works sometimes it doesn’t others. It blows inconsistently and cools inconsistently and then there’s also some screeching noise that comes from the front driver side randomly. I am ready to move on from this vehicle. It is clearly defective and nobody can figure out how to fix it properly. I would like you to buy back your vehicle from us and give us our trade-in $ that we had from our jeep and move on from this whole nightmare! I hope you guys will truly stand behind what you say and “GO THE EXTRA MILE” to make this nightmare go away! Sincerely frustrated, ****** ****** At this point, I have already filed a complaint with the Nebraska Attorney General’s office. If we have to, we will lawyer up.

  

  Business Response

  Date: 08/19/2024

  We are working to buy this vehicle back from this customer.  I hope to have it done today.  

   

  Thank you,

   

  ** *******

  Customer Answer

  Date: 08/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased two new cars from Gregg Young Chevrolet, the latest being a 2020 Equinox on December 27, 2019. At that time, I purchased an Extended Mile Plan from them in the amount of $2,926.00 thru Kahu Connected Car Technology. Gregg Young told me Kahu is no longer and according to ******, it looks like it is now LoJack/Spireon. Gregg Young told me I could not get my money back and that the "LIFETIME" Benefits are not included as listed on the brochure I was given as it is "implied" that the "LIFETIME" Benefits are only for service being done there. Thus, I can only get car washes every few months when I get an oil change? They were giving me the free car washes up until the time that their onsite car wash stopped working and they quit using a different car wash service. Now they've changed the rules and their "LIFETIME" services can not possibly amount to the dollar value listed on brochure. I would like my money back since they are not honoring their agreement according to the Extra Mile Plan I was sold. ***** ************ **** * *** Ave Elkhorn, NE 68022 ###-###-####

  

  Business Response

  Date: 05/29/2024

  To whom it may concern:  The Kahu product that she purchased the company is still in force.  IT was purchased by another company, but they are honoring all contracts. As for the car wash, we have had more than our share of problems with our car wash and it has been a pain for our customers.   We send our customers to get a car wash on our dime when we have car wash cards.  The last time ***** ************ was in we hand washed her car for her and we will continue to do that for her as long as she owns her Equinox.  

   

  Thank you,

   

  ** *******, Vice President

  

  Business Response

  Date: 06/03/2024

  *** ************ purchased our extra mile plan for $595 on December 27th of 2019.  Included in that plan was 12 months of Kahu.  We will not be refunding $2900 dollars.

  ** *******

  Customer Answer

  Date: 06/21/2024

  ***** ***** Chevrolet did not answer all the questions or follow through on their obligations. Spireon stated that the dealership NEVER ACTIVATED THE UNIT, thus it could not be used. Thus, they are in fault of their obligation and owe me a refund.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start with a little background, I’m a single mother of three and have taken my 2012 Chevrolet ******** to ***** *****. Over the past two years at **** *****…between my extended warranty company and out of pocket expenses they’ve been paid more than $9700. The most recent was timing chains replacement, intake and exhaust actuators in both banks, the upper motor mount that bolts to the front cover, and an oil change. The oil pan gasket was being repaired at the same time because it was under warranty through **** ***** because the last time they had repaired it the repairs had failed. When I brought the vehicle in, it was hesitating to accelerate, making noises, and throwing a P0011 code. I’ve done regular oil changes and maintenance on it as it was a requirement of my warranty company. $4000 later I get the vehicle back. They had completed an oil change because it was due for one at that time of repair and I reset the oil life calculator while still in their service center bay. I received the vehicle back the beginning of February. Fast forward to April, mind you I only take the vehicle to take my daughter to and from school and on errands occasionally. It starts jumping during acceleration ever so slightly, so my dad who’s a master mechanic checks it, and the service engine soon light comes on. The code is the same P0011. It starts hesitating to accelerate. It’s going through fuel like crazy but the oil levels are remaining the same and there’s still 12% oil left on the computer. There’s no leaks. I called to get it in right away (the timing chain repair should obviously still be under warranty.) I was told it would be almost a week and a half before they could fit me in. I stressed the importance of needing to have it looked at. I was told it was the soonest available. I scheduled for 4/30/24 in the morning but called three times over the course of the week trying to get it in earlier. The 30th comes around and I take it in. I don’t so much get home in the loaner vehicle which is a 30 minute drive and get a phone call there’s no oil on the dipstick and they need to do an oil change. I tell them that’s not possible or something is wrong because I just checked it the night before and it was fine and there was 12 percent oil life left on the oil in it. I hear nothing the rest of the day. Then get a phone call the next morning saying the bottom half of the engine fell out while it was there due to it having no oil and that the code that the computer was not the parts that were failing. Mind you I never had a check engine oil light. Now they want me to pay $5000 for a new engine or I’m out of a vehicle. Oh and mind you, the oil pan gasket and front cover have had to be done four times between the plattsmouth and Omaha locations over the course of two years because they’ve been under warranty and failed. Do not have your repairs done here as you’ll get shoddy work, mechanics that don’t stand behind their repairs, and you’ll end up screwed and they’ll just keep trying to bleed money out of you.

  

  Business Response

  Date: 05/02/2024

  To whom it may concern: 

  We have worked on her car several times and the last was in December.  We fixed her concern and replaced actuator's and timing chain and she paid 1240.00 dollars because her extended warranty maxed out.  She has put 6500 miles on since and ran it out of oil which stretched the timing chain and caused the valves to break.  We will not be refunding her any money and we will not be working on her car again.  We have the best technicians in the city and do a fantastic job with our customers.  She is a family member of our one of our employees and we have tried to help her on many occasions.  We have provided her with loaner cars every time we have worked on her car.  

   

   

   

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2023 I purchased a car from this dealership. The MSRP was $30680 and that was the amount I paid. There is not enough word characters to explain the situation. Please see attachment for full details.

  Customer Answer

  Date: 01/08/2024

  have updated the complaint and this can be closed out. We are working with the dealership on resolution.

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Greg Young in Indianola Iowa on 10/27 and the Greg Young plan was added. At no time did the dealership sales rep nor the finance manager inform me that the GY plan could not be cancelled. Now that I have refinanced the vehicle they will not cancel the plan and offered extra oil changes. I want a full refund for this plan. I requested written documentation that states the plan cannot be refunded and they refuse to provide it. I complained to corporate in Omaha. I want a full refund and I did not ask for Additional oil changes.

  

  Business Response

  Date: 10/09/2023

  Our Indianola store has been in contact with this customer and they are canceling the products that she purchased.  The reason they are not cancelable typically is because they are products that are applied to the vehicle. Since she didn't complete the product application process so we will cancel this for her.  

  Customer Answer

  Date: 10/17/2023

  When can I expect the GAP to be cancelled, so I can refinance the vehicle? 

  

  Business Response

  Date: 10/19/2023

  The Indianola store has canceled the gap coverage and will be sent to the lender as soon as we receive the cancelation.   

• Initial Complaint

  Date:05/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been in contact with a salesman named Matt **** for 30 days. We both have been text each other about meeting up. I have emergency surgery that us meeting took 30 days. April 29, 2023 my younger sister and I was in a hunt for a reliable vehicle. It was wild because Gregg Young ran three credit reports during the month of March 2023 and April 2023. The salesman had me and my sister drive in the car. My sister did not like the color of the vehicle and she had stressed this to the salesman and the sales manager. Then to get closer on purchasing this vehicle that my sister did not like the color. Gregg Young agreed to pay first month insurance and one vehicle payment. My sister felt pressured in purchasing this car. My sister already had her car insurance for her ***** ******. My sister was told that since she didn't have insurance December and January she needed a different insurance so the salesman directed her to *** ***** Agent that was inside the dealership. My sister decided to trade in her vehicle to purchase the GMC *******. She signed the purchase agreement and drove off Saturday evening. The next Sunday my sister verbally told me that she doesn't like the color of the vehicle and wants to return it. My sister did return the vehicle Monday morning and the sales person and sales manager told her no because the paperwork is submitted and money was paid to the insurance company. It blows my mind because I actually paid for the insurance on my bank card. I was then told that Gregg Young will cut me a check for the insurance I paid for so that is how my sister got one month of insurance paid. My sister and I reached out to ******* ****** ***** and I was told from the representative that they have not yet gotten documents for her loan. There is a Federal Cooling Off Rule that a vehicle can return a purchased vehicle. My sister brought vehicle back within the 72 hours. My sister is not happy with the vehicle.

  

  Business Response

  Date: 05/05/2023

  Good morning!  We are reaching out to this customer directly and we will get this resolved.  

   

  Thank you,

  Ed *******

  

  Business Response

  Date: 05/15/2023

  I am sorry.  I responded on the 5th.  We reached out to this customer and got her all taken care of.  

  Thank you,

   

  Ed *******

  Customer Answer

  Date: 05/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Have not yet received the insurance pay back that I had paid to Gregg Young's Insurance Agent.  There no further instructions to inform the ******* **** (where load os form)  that first payment is made by Gregg Young.  Due date 6/13/22.
  
  Sincerely,
  
  Paulette ****

  Customer Answer

  Date: 05/17/2023

  Hello!  This situation was really tough but all sides are stable.  Zachery got in touch with me yesterday and delivered a check to cover Vehicle Insurance and First month Vehicle payment.  The cherry on top Gregg Young gave me and my sister $****** each gift card to a awesome restaurant.  Thank you so much for your help and reaching out to get this all handled.  Thakn you.

  Paulette ****

  ************

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my 22 Chevy ****** back in March, Bob ******** stated that the vehicle had heated and cooled seats as if they were fully working. Which was a stipulation for me to purchase the vehicle over the 2022 **************** that I had on order from ***********************. After I took the vehicle home just to find out the heated and cooled seats did not work and to just find out there were other missing features of the vehicle. Zach *******, One of the sales managers, told me that the Retrofits would be installed by September and refused to acknowledge the vehicle was missing some of its parts, thanks to the chip shortage. I received an email from Zach ******* after emailing the salesman I bought the vehicle from asking about the missing chips again on September 10, 2022. Zach ********* email stated as quoted, "GM has been rolling out the Retrofit updates in some models. You will recieve a letter in the mail stating the we here at GY are recieving your parts and will call out once the parts are recieved. They are VIN specific to keep everything cordial." Which wasn't part of the original deal when purchasing the ****** back in March. When I contacted GM, they stated that I should have signed a waiver stating that I knew the vehicle was missing chips and pending later retrofit, which I did not sign. I've checked through all my paperwork and there is no copy of me signing that waiver. They also stated that for the Retrofits, the Dealership is responsible to notify the customer when the retrofits are available, not GM at that time. Today, Zache has doubled down stating that I will not be receiving my modules since I have received the year long ****** remote access and the $*** credit on my msrp and *********************************************** when I told him what he is saying is not true and giving out false information instead of trying to fix the issue.