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My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

New Car Dealers

Woodhouse Lincoln-Mazda-Porsche

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a vehicle under warranty that ******* has tried to fix four times and it has been a year and the issue is still not resolved. Now they are denying me a loaner vehicle and are upset that I escalated it to ******* America. I need a vehicle and I want mine fixed or replaced. It is covered under warranty.

    Business Response

    Date: 05/20/2024

    The customer's vehicle does have a battery draw issue which randomly results in a dead battery.  Repair order ******** was opened on 11/27/2023 and we have been working with the ******* techline (case *************) to resolve the issue (see techline case attached).  The reason for the extended service visit is the body wiring harness is on an extended backorder status.  We have this on highest priority, and we have a communication history to show our constant efforts to seek the harness from the manufacturer.  We have provided the customer with a service loaner as a goodwill gesture thru May 17th buy denied further goodwill loaners due to the abuse of our vehicles and breaking of multiple requirements of the loaner car program rules.  I've attached the loaner car program rules as well as our last body shop estimate to repair vehicle damages caused by the customer.  In addition to the physical damages, the vehicle has had other damages required extensive detailing of the vehicle as well as the removal of dents and dings to the vehicle.  We have also had a complaint of her loaner vehicle well exceeding the posted highway speed limit while driving on a spare tire.  Woodhouse has extensive photos of both damaged loaner vehicles, and at this time, we are not willing to put the customer in one of our goodwill loaners although we are still actively pursuing the ultimate repair of her personal vehicle.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle in on November 28th to be serviced due to a leak and the check engine light being on. The following Monday my vehicle was done and I went to pick it up. It cost around $1200 for the repairs they made. After picking up the car I found that my windshield washer fluid was not spraying, which it had been right before I took my car to have the service. I called back and they had me come back in so they could look at it. They claimed the defect had nothing to do with the service that was done and that my pump was now broken (which was $250 to fix). I find it pretty coincidental that it was working fine right before I took it in and now it’s not working. I am just looking for them to fix what they broke, free of charge.

    Business Response

    Date: 01/08/2024

    ***** ********* ** *** sold to Woodhouse Chevrolet on May 1, 2023. Since the dispute happened in November 2023 please address the complaint to Woodhouse Chevrolet Co, ***** * ***** *** ****** ** ******

     

    Thank you,

    Jerry Schomers

    ***** ********* **

    Business Response

    Date: 01/09/2024

    *** ******:  After looking at your repairs it is still determined that the wipers not working is unrelated to the engine work that was done.  But for your satisfaction I suggest that you pay for the parts of $100 and Woodhouse Chevrolet will take care of the labor to install a new wiper pump and blade.  We will also provide you with free transportation while the repair is being completed.  Hopefully this compromise will meet with your satisfaction.  We will wait to hear your response before proceeding with ordering any parts.  Thank you for your communication.  

     

    **** ****

    Service Manager 

    Woodhouse Chevrolet

    Customer Answer

    Date: 01/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 weeks ago I took my 2013 **** truck to get serviced for electrical problems, he had been having issues I bought a new battery put that in myself next day was dead again so I figured it had a parasitic drawl. I don't have the tools to fix that or the know how, so I contacted woodhouse who works on **** products daily, the 1st time I brought it in to Woodhouse Lincoln ******** they advised me my negative battery terminal was loose and that was all my problem was, skeptical I went and picked the truck up and paid a ***$ "diagnostic bill" the next morning I woke up to go play golf. My truck was dead, I brought it and they decide it's the alternator ****$ I go pick my truck up and 4 hours later my truck is dead. I bring my truck back to Lincoln Woodhouse where it sat for 3 days without explanation I go to pick it up and it's sitting out in the parking lot. I paid close to ****$ for them to mis diagnose my truck and sell me parts i more than likely didn't even need.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/13) */ This has been handled

Woodhouse Lincoln-Mazda-Porsche is NOT a BBB Accredited Business.

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