Business ProfileforKohll's Pharmacy

Date(s) of the Transactions? -- First --2020, Second-- January 24, 2022 Amount of money you paid the business?-- They were paid through my insurance for two suction shower bars. What the business committed to providing to you?--Workable and durable medical equipment. What the nature of the dispute is?--The nature of this dispute comes from dating back in Spring 2020, I purchased through my health insurance company two shower bars to assist in stabilization while I was showering. The two shower bars purchased had suction allowing the bars to be placed within the bathtub areas without the need for drilling or screwing. These items were defective and would fall off the wall and were dangerous as they would fall even if they were not being used. I stopped using the shower bars and uninstalled them. When I contacted my insurance company to be provided new shower bars that were functional they stated, " We cannot authorize new shower bars without showing cause for new ones". From that point, I contacted Kohll's Rx and told them about their defective items. They told me I would have to have a new prescription given and the doctor would have to show cause for the insurance to cover the new shower bars. I informed them their items were defective and would need to be looked at or taken off the shelves for consumer safety. They insured me they would be yet it wasn't done. My doctor did provide a new script as requested and showed cause for new shower bars. I received on January 24, 2022, a voicemail from their medical equipment department. This voicemail was harassing and had a threatening tone. They stated they would not process the request after they already agreed to process and issue new shower bars. When I called back in and asked why they would leave a threatening and harassing message the representative hung up in my face and would not answer the phone again. Has the business tried to resolve the problem?-- NO, the business has not.