Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They shipped my order with an incompletely filled out address label that omitted the business name, so the package was delivered to a neighboring apartment building. They accused me of lying, and said that they had confirmed through photographs (somehow) that the package was taken to the correct location (it was not, which is obvious from the delivery photograph), and as such they would not be helping me with a replacement or any form of refund. I repeatedly stated that there had apparently been an error when inputing my address, that the business name was an important part of it and they'd omitted it, and they refused to even acknowledge that point and stated that they would not be continuing to assist with the issue. They encouraged me to follow up with *****, who have repeatedly and clearly stated that this is the seller's fault and is something for them to handle.

  Business Response

  Date: 05/16/2024

  Hello - management has reviewed the situation. The order was placed on 4/29, shipped just a few days later on 5/2 and delivered on 5/5. When shipped, we send tracking information so customers can plan for delivery. We do state in our Terms of Sale that lost/stolen packages are not something we'd reship a plant for free for. We are not accusing the customer of lying in any way. We simply have photos from ***** showing delivery to a stoop that matches exactly with the address the customer entered when placing the order. As far as Nature Hills including the business name, we did not have that opportunity as we did not enter any of the customer's information. That happened at order placement - and our records so the customer entered the information for shipping, not us. We grew a healthy plant, boxed, shipped, sent tracking and were able to get it delivered via *****. We are sorry that someone took advantage of the situation and lifted their property. We understand that is frustrating. If they wish to discuss their options with our service team they may reach out at their earliest convenience. Thank you.

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/24-Placed order (total $142.86)-Ordered 2 Butterfly Bushes & 1 Milkweed. The 2 Butterfly bushes arrived DISEASED on 4/17.Multiple red/brown spotting/yellow leaves covering both.I called company 1 hour of delivery to file complaint & sent multiple pictures to prove poor diseased condition.I want to return diseased plants,& want a refund.They refused to take plants OR refund.I spoke to fellow Master Gardeners & a Horticulturist at County Ext office same day I got plants-showed plants in person.All agreed plants have contagious fungus, & its not rotting because of 'water on leaves' as Nature Hills horticulturist stated. Several emails/calls for 3 weeks-they refuse to replace or refund.They said all plants cut to soil level in the spring for new growth before shipping, but also said the spots on yellow leaves is from summer/fall 2023,& spots/yellow leaves caused from water getting on the leaves back then..That is a lie.(WATER DOESN'T KILL PLANTS & CAUSE DISEASE!) Said nothing is wrong per their Horticulturist who wont talk to me. 2 different stories, neither make sense.Plants are approx 2-3", meaning NO leaves from last year for water to cause disease.Each plant has 3 twigs, and not 2-3 years old they claim on their website.They stone walled me-refused resolution.I tried almost 3 wks for resolution/refund.They wont talk to me.I cancelled Milkweed plant before shipment.They said 12 days for refund for the Milkweed.I called back 2 wks later because I hadnt received Milkweed refund.They said refund for Milkweed completed on 4/29. (I called 5/2.) They said my bank isnt processing refund,& not their problem.Said I need to call my bank & ask for refund to be released.My bank confirmed NO REFUND. Nature Hills refunded me eventually on 5/7 for the Milkweed. I paid $49.99, they refunded me $42.22. they demanded I pay 'restocking fee' for the Milkweed that was never pulled/shipped.Its another way to steal more money.They owe me $100.64 for the 2 diseased butterfly plants.

  Business Response

  Date: 05/15/2024

  Hello,

  We have responded to this customer's concerns in detail.  These young plants are trimmed down near the base of the plant each spring to allow new growth  to develop from the base and roots, not just on last year's wood.  If the customer feels a leaf is too spotty for their liking, they may pluck that leaf off and anything else that fills in will be new/fresh/green/perfect.  The plant is not in danger of dying from any disease nor infecting the rest of their garden.

  We do consider this matter to be closed.  Thank you.

  Business Response

  Date: 05/21/2024

  Hello, We stand by our prior statement and consider the matter closed. Thank you,

  Customer Answer

  Date: 05/22/2024

  I see the email where BBB has closed this complaint. I do not agree. This complaint should be closed.
  

  I want to be abundantly clear - I paid over $100 for two diseased plants, and Nature Hills did absolutely nothing to make this right. They said:  “All old leaves/ growth should be plucked off, then new fresh leaves will grow healthy.” I loaded several current pictures, showing Brand New growth, still diseased/struggling to live, there is no disputing the photographs. Nature Hills is doing nothing to make this right, no refund, no discount, no replacement plants at all. NOTHING!!  I have been scammed out of my money. The pictures show at all.

  so if BBB is closing this complaint, how do I ensure this complaint is listed publicly in Nature Hills’ account with BBB showing Nature Hills did absolutely nothing to make any attempts to resolve this matter. I was blown off completely. They cannot be allowed to scam me without it being noted publicly,

   This case needs to show it DID NOT closed in my favor.   iIt needs to be noted publicly:  Nature Hills DID NOT make any attempts to resolve this issue, they refused to take any action.
  

  Consumers need to see they rip people off, steal their money, and deny responsibility, accountability, and do nothing to make it, right. 
  

  please tell me how this will appear publicly for consumers to see? It is crucial your website shows no attempts were made by Nature Hills to make this right.  
  thank you 

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2023, I purchased a Lambert Cherry tree from Nature Hills Nursery. The website stated that delivery could be expected within 2 weeks. On May 24th, I had not received my order nor any shipping confirmation. I contacted them to inquire and was notified that the trees needed additional time to establish themselves prior to shipment(?) and would be shipped as soon as possible. I expressed my concern that it was getting awfully late in the season for spring planting, but the service rep offered no solution or guaranteed delivery date. The tree finally arrived on June 6th, and, immediately upon unboxing, it was clear the the tree was in bad shape. All leaves were completely wilted and soft. The media in which the tree was potted was course (like pine bark) and poorly moisture retentive. I contacted Nature Hills immediately and was instructed to soak the pot in a container of standing water for a couple of hours to fully soak the media. I did this, and leaves perked up only slightly and were fully wilted again by the next day. I maintained contact with customer service who advised me to continue immersion watering as needed until the tree recovered. So began many weeks of daily watering to try and keep the tree alive. Every day the tree would wilt fully and recover partially over night. The customer service rep assured me that the tree was guaranteed and recommended ongoing intense care. By summer's end, we were finally able to reduce watering without daily wilting, but the tree had lost many leaves, put on no new growth at all, and still looked puny. I suspected it would struggle over the winter due to its poor condition in arrival and a resulting failure to sufficiently establish itself. As predicted, the tree has died over the winter. I have since contacted Nature Hills to request reimbursement. Despite close communication with customer service throughout, they refuse. All communication took place through the portal. I've since been locked out of access.

  Business Response

  Date: 04/16/2024

  Order ********** was placed on May 4, 2023. The item purchased reflected a shipping estimate of "Ships in May 2023 (weather permitting)" both on our site and on their order confirmation.The order was shipped by ***** on 6/1/23 and delivered on 6/6/23. The customer emailed on 6/6/23 (upon arrival) with concerns about some loose soil and leaf wilting. We responded by email the following day with instructions to  soak the plant and plant. 8 days later on 6/15/23 the customer reached out stating it still had not been planted because the area they wanted to plant  in only gets watered 1x a week (which is not enough for newly installed plants of any kind). That same day we advised that the plant would require (as all transplants do) regular moisture monitoring as it acclimates. We urged the customer to planted. We did not hear back from the customer until 4/1/24 (291 days later) stating the plant was dead. We requested a viability test, which the customer provided and we approved the standard warranty (as the customer had elected not to purchase the extended coverage). This plant should have been soaked well upon receipt, planted as soon as possible and regularly monitored for soil moisture and watered as needed when soil was dry. Leaving it in the pot to dry out day after day is not recommended and why we won't simply reship a free item. The soil medium intentionally does not retain water for long periods of time due to plants getting root rot if left in watery soils too long. With proper care/feeding this plant should have performed nicely. Thank you.

• Initial Complaint

  Date:03/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature Hills provides coupon codes such as free shipping over a certain amount and $10 for email signup, etc. No coupon codes would be accepted online, so my husband called the establishment for help. The woman he spoke to was so rude, said you can’t use codes (although they are STILL sending me email with additional codes). When he stated as such, the lady hung up on him! This wouldn’t normally bother me, but we spent HOURS going through their trees/shrubs, etc. also ensured we had purchased enough to use the codes and customer service YELLED at us and then hung up, even though we were polite during the entire conversation. This company is a bait and switch scam!

  Business Response

  Date: 03/25/2024

  Unfortunately we have no record of this occurring. There is not an order number matching any of the parameters (name, address, phone number, email address) provided by the author of this complaint. There is also no record in our phone system of this person calling in using the phone number they provided. With that being said the 'Exclusions' page posted on our website clearly defines the conditions of when a promo code can be used. The Terms of Service (also located on the website) states that a promo code must be applied at  the time of purchase and cannot be applied to an order that is already been placed. 

  Since I am unable to locate any information regarding this event I cannot review the phone conversation and therefore cannot validate the authors version of events. If they would like to provide an order number, email address used to place the order or the phone number used to place the call, I would be very happy to review the conversation.

  At this point with the information provided we are not confident this event occurred as the author has stated. 

  Thank you

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought plants from this nursery in August 2023. Plants arrived in October 2023. Plants died by end of November 2023. Called and emailed concerns and issues with 2 of the 4 plants received by FedEx. Nursery made suggestions, I did what the suggested. Now I find out the will only reimburse 50% of my 100.00 charge for the 2 plants and charge be AGAIN 25.00 for shipping!!! So basically they sent me a inferior product and I have to repay for the replacements. This is a scam to the customers that the nursery will not stand behind their products when shipped out of state.

  Business Response

  Date: 12/07/2023

  Order ********** was placed on 8/9/2023. The order shipped on 9/11/2023 and delivered  to the customer on 9/15/2023. The customer had possession of the plants for 53 days prior to contacting us of any issues. Once we were notified of an issue we provided proper watering recommendations and recommended she plant them in a  well draining location that receives full sun. The photo provided to us showed the plants sitting on top of the soil with the entire root ball exposed to the elements. We also suggested that it was possible that since the customer ordered the plants at the end of the season, they may be going dormant. We reinforced the importance of watering, and proper planting and suggested she keep an eye on them and keep us updated through next spring. If they did not break dormancy we could use the terms of the standard warranty -which provides up to 50% replacement assistance. The customer did not purchase the additional paid warranty would would have provided up to 100% replacement assistance on a  proven perished plant. Under the terms of both warranty programs standard shipping rates are paid by the customer. I will include a link to our Terms of Service as they are posted on the site and easily accessible from any page on the site. ********************************************

   

  Thank you

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at 6pm on Sept 21 for lodgepole pine trees and then discovered from local growers that those trees don't grow well in our area so I reached out by email at 8pm the same day to cancel the order. The company replied indicating I'd be charged a 20% restocking fee for the cancellation (or I could pick other items to be shipped). I indicated that no action had been taken on my order so asked why would I be charged a restocking fee. They said that's their policy and the manager I spoke with on the phone didn't care at all. The customer service at this business is the WORST. I never saw any policy about a restocking fee but even if I had, I wouldn't have assumed that I would be charged since it was within 2 hours. DO NOT ORDER FROM THIS LOUSY BUSINESS!!!! They truly don't care about their customers.

  Business Response

  Date: 10/06/2023

  Order ********** was placed at 6:53PM on 9/21/2023. Customer did email Nature Hills requesting a cancellation of the order. Nature Hills responded with the cancellation options per our Terms of Service as posted on the website, and accessible from every page of the site. While we understand sometimes orders need to be cancelled for various reasons, our cancellation policy is in line with other companies within our industry. Nature Hills cancellation policy is not unique or unusual in any way from our competitors. We have placed this customers order on hold per the cancellation request, and will be cancelling this order per our Terms of Service.

   

  Thank you

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought four plants from Nature Hills Nursery. They were very unhealthy when they arrived. After 10 days, they are dying. However, the merchant refused to refund or replace the dying plants. I bought similar plants from another nursery, which look much much healthier. The merchant refused to acknowledge any problems even after I provided pictures showing the differences between their plants and the other plants I bought from a different nursery.

  Business Response

  Date: 10/03/2023

  Customer placed order ********** on September 16, 2023. The order shipped in two shipments, one on 9/19 and the second on 9/21. The customer lives in zone 6 (New Jersey). The items the customer ordered include a Hardy Hibiscus and a Dianthus- both were purchased as part of a end of season BOGO sale. The plants are done growing for the year and are going dormant for the season, this was explained to the customer several times. We have requested the customer plant and ensure water needs are met. Fall is a great time of year to plant perennials. The plants are healthy and will establish if the customer plants and meet water needs. We have requested the customer implement our planting advice and keep us updated next spring, as we are positive all four plants (if provided proper care) will thrive.

   

  Thank you

  Business Response

  Date: 10/10/2023

  There appears to be no new information to this rejection from the customer. As previously discussed- images shown on the website are of mature plants - The customer purchased perennial plants that go dormant for the season, at the end of the growing season. If planted (as we have requested) these plants will spend the winter establishing new roots in the customers landscape and produce nice healthy plants next spring. We are considering this matter closed at this time as the customer has elected to dispute this charge.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: ********
  
  I am rejecting this response because: this merchant is unethical.  I am sick of them going around circle trying to sell me inferior plants compared with the plants from other nurseries.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4- Pugster Periwinkle Butterfly Bushes on 8/20/23. On 9/6/23, I submitted a ticket asking for a shipment update. I was told they’d been notified of an issue with the crop on 9/5 and would try to source it in their network. On 9/11/23, I requested a refund and was told the order was in “ready to ship” status meaning it would ship any day. On 9/18/23, I hadn’t received the shipment info and requested a refund again. I was told because of the ready to ship status, they could not issue a refund. It is now 9/23/23, and I have not received the plants nor gotten a shipment update. Order #********** Pugster Periwinkle Butterfly Bush

  Business Response

  Date: 09/25/2023

  Hello, We have reached both by phone and email to communicate our apologies for the misinformation that went out to the customer regarding this order. We have admitted our error and will be refunding the customer in full on this order. We have asked the customer to remove or update their negative review as we are resolving their issue. 

   

  Thank you

  Customer Answer

  Date: 10/01/2023

  
  Complaint: ********
  
  I am rejecting this response because it is now 7 days later and I have still not received my refund. Once I have received my refund, I will accept and delete the complaint. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 10/03/2023

  We have tried to respectfully resolve this issue for this customer. The customer remains non-communicative with Nature HIlls. A refund was issued on 10/2. Nature HIlls is considering this matter resolved at this time. 

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Perfecta Trifecta Butterfly Bushes from order ********** with Naturehills  .com. Their return policy is as stated as follows: Keeping this in mind, we are pleased to offer a full year of warranty coverage to our customers for up to 50% of the value of the plant purchased (equal or lesser in value to original purchase). Standard shipping rates will apply and no promotional offers can be used. I first interpreted this as meaning I would only 50% of my funds as credit. They said this was not the case as there is no actual monetary credit provided. This is not clearly stated in the warranty. The representative I spoke to said I would be able to apply the 50% to plant purchase. I then requested a plant for 50% of the value of the plants I purchased for no further costs they outlined to me that the this is not the warranty either. They are offering a 50% discount on the purchase of plants similar or equivalent in price and I would still be required to pay the balance of the funds owing. This seems like a practice of never ending out lay of money. After this experience of receiving these plants in a condition that no longer looked like they were alive. After following their instructions on how to revitalize their plants with no success. I wished to have the opportunity to cut my losses and be provided a monetary refund. Having to buy more plants and revisit this cycle seems like a money pit. I am requesting a full refund as other plant nurseries do within one year. I am feel this is fair after dealing with this whole deflating purchase experience. Picture of dead plant is those that are brown. Bought different plant online. Bought online plants from two other vendors. With no issues. There packaging was far superior to NatureHills  .com.

  Business Response

  Date: 07/10/2023

  Customer placed an order for 2 Perfecta Trifecta Butterfly bushes- quart sized on May 5th. Customer received order on May 11. There was no communication from the customer until May 27, where the customer stated order arrived with "dirt falling off the roots". Per our Terms and Conditions Nature Hills strongly urges their customers to notify us within 48 hours of delivery if there are any concerns at delivery. Our resolution options are far greater then they are outside of that 48 hour notification window. In this case we were not notified until 16 days after delivery. Customer reached out again on June 19 stating he believed the plants had perished. Customer was approved for replacement assistance under the terms of the standard warranty (they did not purchase the paid warranty). Under the terms of the standard warranty up to 50% replacement assistance is provided towards a replacement plant, customer is responsible for standard shipping costs. Nature Hills offers replacement assistance only once under the terms of both the standard and the paid warranty.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: ********
  
  I am rejecting this response because: I was trying to see if the plant would survive based on delivery and that assessment could not be accomplished in 48 hours. I have returned other plants recently due to failed growth. and all offer a full one year warranty credit option or store credit for the full amount. This appears to be industry practice. I would also accept a 50% credit. How their statement reads and how Nature Valley interprets are not consistent. 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a previous complaint a few weeks ago about part of my order not Arriving. They promised BBB and me they would send the rose immediately and I accepted the resolution and the file was closed. Its been two weeks and they have not shipped the rose. They falsely offered to get you and me off their backs and had no intention of sending it. So i want to open another complaint for the rose that I purchased and it was never shipped and the climbing rose that arrived dead on arrival. I jumped through all their 30 hoops and they conceded it was dead and they would send another one and they have not...again. I think this company has bad business practice and make false promises. Almost $**** of roses arrived in very very bad shape which means they left their nursery in very very bad shape and they have no intention of following through on their health guarantee. My next step is filing a fraud complaint on the FBI website and with my credit card for the $****. I want a refund because i do not trust after the "Fakeout" on my last complaint that they will send a replacements. They have no intention of sending replacements. They just say so to close the complaint out. Can I press charges for fraud of a BBB complaint that they promised resolution to and never fulfilled? My attorney says I can sue but told me first to contest the credit card charge. I dont believe anything this company says since they lied to me and the BBB. So no resolution from them but a refund is acceptable. And I wont agree and close the complaint out till I see the refund in my account.

  Business Response

  Date: 06/15/2023

  We respectfully disagree with the customers assessment of the reship. We informed the customer a reshipment of the missing rose would be scheduled within 10 business days. The reshipment was scheduled on May 30, shipped on June 12 and delivered on June 14. We have fulfilled our commitment to the customer and are considering this matter closed.

  Customer Answer

  Date: 06/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  For the record, they did not ship the rose till after they got a call from the FTC and the attorney general in ********. Without those calls the rose would not have been shipped. Then they rush shipped the rose to me same day so that they could say in their response that they HAD shipped it. But I still don't have the replacement rose for the dead climbing rose upon arrival. I  provided all photos and proof of scract test to the nursery. They agreed it was dead and would send a replacement. Never did. 
  
  Sincerely,
  
  Julie *******

  Business Response

  Date: 06/23/2023

  Nature Hills has concluded this matter to be closed at this time.

  Customer Answer

  Date: 06/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Julie *******