Complaints

This profile includes complaints for Jensen Tire & Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jensen Tire & Auto has 23 locations, listed below.

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  Jensen Tire & Auto

  10365 S 136th St Omaha, NE 68138-3954

  
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  Jensen Tire & Auto

  921 Galvin Rd S Bellevue, NE 68005-2201

  
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  Jensen Tire & Auto

  715 W Broadway Council Bluffs, IA 51501-4103

  
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  Jensen Tire & Auto

  16755 Monroe St Omaha, NE 68135-6501

  
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  Jensen Tire & Auto

  15445 Spaulding Plz Omaha, NE 68116-6237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took my car to the ****** redrock location in April, I approved them to replace a few things on my car along with having my oil changed. I had asked for a list to be emailed to me of the things that needed to be replaced, they told me that I needed to replace my knock sensor catalytic converter along with my breaks, While after looking at the list I did approve them to replace the knock sensor catalytic converter along with one other thing. I was quoted 1,425 to have the work done. I did ask if that price included parts and the tech let me know that it did include the parts needed for my car. I told them at the time that I would call back to let them know if I wanted to continue with the work or if I did not want them to do the work. I did think about the price and the work for a day and a half before calling them back. I did not approve them to do my brakes as they are not bad at all. I approved them to replace the knock sensor along with the catalytic converter with knowing the price that I would be paying being 1,425. I also let them know that they did not have to rush on this as I was not in a hurry to have my car. At the beginning of may I got a call from **** the tech working on my car letting me know that my car is done and that the price for everything is 1,9 and some change, when I told josh that was not what he quoted me, He told me that **** the GM would call me back. Later that same day, **** called me and asked me what the problem was and I said to him " well **** when I was quoted 1,425 then being told that the repair is almost 2,000 I did not agree to that price I told **** I agreed to 1,425." **** was quite for a bit then came to the phone and said the best he could do is 1,4556. I said okay. I did let **** know that I would make a payment when I got paid that week. When I made the first payment, I had asked for a receipt showing what was still owed on my bill, the only email that I received from **** was just stating the payment I made that day and nothing showing what I still owed and the email was not noted or looked professional at all, The email did not say anything to the fact that it was from ****** tire and auto at all. I did ask if ****** Tire had payment plans as I felt bad for having my car sit there while I was making payments. **** told me to apply for the ****** card, I did apply for the card. Little did I know that while after applying for the card 1 time, that ****** Tire would run my credit 6 more times without me knowing or agreeing to them doing that my credit took a very big hit with them doing that. When I found that out I sent a text message to the Redrock location requesting that I have the district manager call me and speak with me about this along with my experience at this location. I had not heard anything back from ****** for 2 day's so I went online and found out that the district manager's name is ***** *******. So, I went to the website for ****** and stated that I would like to speak to ***** ******* about this store. 2 day's after I put that request in I got a call back from ***** *******, I started the conversation very light. I asked ***** if he had spoken with the store and ***** stated to me that he had spoken with the store and wanted to know what my problem is. while he was saying that he had a very condescending tone in his voice. I said to ***** I had and still have a few problems, I said to ***** I understand that my car has been there for a while and that I am a single parent and have been making payments on my bill with ******, ***** then stated to me that he was not showing that I made any payment's on my car, I stated to ***** that I have made several payments on my car and that I would have my car fully paid off by July 1'st. The whole time I was trying to have a conversation with ***** he would cut me off with every other word that I was saying. I did state to ***** that **** the GM of the store at my request would save my old part so that I could look at it and take it with me when I paid my car off. ***** then stated to me that I would not be allowed to have the old part of my car and while trying to get my words out I stated to ***** that I work of a company that is locally owned and ran, that if we have a customer say they want the old parts from what we work on we save them for the customer, ***** told me that my part was long gone and that he could give me the same part but from someone else's car. To that I stated to *****, that **** lied me about that and that it is not good bossiness to say to a customer that they can have an old part then when the customer asks for the part they meaning **** and ***** act like complete jerks to the paying customer. While on the phone with ***** I had to state several times to him if he was going to let me finish talking or if he was going to continue to interrupt me the whole time, I then stated to ***** that if he was going to continue to do that, I would end the call. ***** continued to interrupt me, So I interrupted ***** and stated to him that I was going to be ending the call due to ***** not letting me speak or finish a sentence. On July 3rd I paid my car off, while looking at the bill I noticed that there were no notes of how the tech who worked on my car found the problem and then corrected the problem. When I confronted **** about that he gave a dear in the head lights look. I then said to **** that I work for a local company that when we hand a customer the bill we include notes for what the tech found and how the tech fixed the problem, I asked **** why they didn't do that and he then gave another look of a dear in head lights look at a female knows something about cars. It wasn't until later that day that I noticed that **** the GM charged my card 566.19 instead of 556.19. The next day was July 4th and I went to try and get my car and noticed that all of my doors to my car were left unlocked and anyone could have gotten into my car and stolen personal items of mine. On July 5th I went back in to ****** and said that I have been trying to get my car off of the property but I have not lights in my car. I stated that to **** and he said that he would put the jump pack on and then for the mess up that he made he handed me 10 dollar cash for the mess up that he made but did not admit to the mess up he made. **** had the jump pack on my car for about 2 minutes and then told me to start the car, I stated to **** that I had nothing in the car and it wouldn't start. **** then stated that I would need a new battery, I stated to **** that my battery was not an issue and I have never had an issue with my battery, **** then stated while walking back into the store that my car had sat for 3 months and that's why I need a new battery. I then went to my home got my tool box took the battery off of my car myself and had it charged at my place of work and the battery only had 9 ampts to it. So I go back to the store at the end of my work day to put the battery on and still nothing, So I go into the store and spoke with a man that works at the store, this man did not give me his name or introduce himself to me at all, I asked how much a battery would be and he told me 160, then stated that it would be 190 after they installed the battery, I stated to this man that I did not need them to install the battery as they in the store clearly watched me take out my battery and put my battery back in my car. I said to this man that I just need the battery and nothing else. The man then stated that he had to order the battery and it wouldn't be in until July 6th around noonish, I asked this man along with another man that was in a red stripped shirt, glasses and black pants if I could just pay for the battery last night and they both looked at my stupidly again like the rest of them have and said that I would just pay tomorrow July 6th for the battery and that they would install for free.

  

  Business Response

  Date: 07/14/2023

  Here are the facts of the complaint issued by the customer:

  
  1. The customers’ vehicle was in ****** Tire & Auto’s care for three months.
  2. No credit card applications were done at any ****** Tire & Auto location. All applications were submitted by the customer online.
  3. All three managers at ****** did not recall if customer stated that she wanted her old parts back. Old parts are discarded after one or two weeks. If the new part has a core charge, then the part is sent to the manufacturer.
  4. The final bill was adjusted to the customers’ satisfaction.
  5. The vehicle needed a battery after it was sitting at our location for three months. During this time, ****** had to pay all of our part supplier bills prior to receiving payment from this customer.
  6. ****** replaced a main battery fuse at no charge, even though the fuse was most likely blown because the battery was jump started incorrectly. The customer refused to pay the necessary sales tax on the battery. The battery was discounted to allow the customer to pick up the vehicle.
  

  Customer Answer

  Date: 07/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have emails and phone recording of all of my conversations with the red rock location and can prove that everything is documented. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 4/7/23, after dropping off my vehicle to install 4 new tires I received a text from Jensen Tire ** **** ****** ** ****** ** ******** whomever serviced my car previously with tires put them on too tight and they had to break "2" lug nuts off to take the Tires off and they already did it so when I come in to pick up my car it will be a extra $***. So I called my previously servicer and they said I could bring the car to them and they'll fix it (if that was the case) but Jensen should of called you/me before making any repairs instead of must texting me after the fact. And they also agreed that 2 lug nuts and bolts was highway robbery but they like to blame a mechanic and then charge a astronomical rate I agree! This is $* parts (maybe $** at a shop) and don't tell me it take 2 hours. My point of the complaint is nobody called me before repair was done. Just texted me after the fact. I can't authorize anything if you don't call me! Nor fix a problem. Who does that! Now I'm stuck with $*** because nobody called me.

  

  Business Response

  Date: 04/12/2023

  Customer was contacted via phone.Issue was settled with  the valued guest.

  Customer Answer

  Date: 04/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Jensen Tire has agreed to Reimburse my cc used. Review with location for further training if needed. Which satisfies my complaint. 
  
  Sincerely,
  
  Julie ****