Reviews

Review Details

• Review fromMary R

  Date: 07/19/2024

  5 stars
  Lloyd lead the crew. They worked hard to remove a large, dead tree that had fallen in our rather steep backyard. We were impressed with their care of our yard and lawn. They trimmed our Red Bud tree that was hanging on the roof & over the driveway. He paid attention to maintaining the shape and beauty of the tree. They left our driveway swept & clean. We will use Monster Tree service again! Mary R

• Review fromBrandy G

  Date: 06/23/2024

  5 stars
  Jeremy and Team are amazing! He was the on my one who would tackle the tree on my house. He assembled a team, with a crane, on a Sunday to get the tree removed so my roof could be taped to prevent more inside damage. He was professional, transparent and communicated the whole time. He even took the time to send me pictures, from start to finish, since I was out of town while they did their work. Jeremy and team took great care to make sure the crane didn’t damage any cement. I’ll never use anyone else!

• Review fromEric v

  Date: 06/07/2024

  5 stars
  Did the work on time and on budget
  The work was well done

• Review fromSusan C

  Date: 06/07/2024

  5 stars
  Did an excellent job in a moderate amount of time including thorough cleanup.

• Review fromTheresa C

  Date: 06/07/2024

  5 stars
  They were great did the job clean up would recommend

• Review fromJayne S

  Date: 05/08/2024

  5 stars
  Very knowledgeable, prompt and accommodating. They did an amazing job of cleaning up after a large limb had to be removed from our street. Easy to communicate with and have full explanations about our trees and what work they may require, I would definitely recommend them!

• Review fromRita L

  Date: 05/08/2024

  5 stars
  They came on time, worked all day without stopping, cleaned up really well, even though it had started to rain as they were finishing. All the workers were polite and professional. Checked to make sure we were satisfied. I will call them first the next time. I highly recommend them and gave their number to my mother for her tree removal. A great team!

• Review fromPam G

  Date: 05/01/2024

  5 stars
  Jeremy will enthusiastic and prompt. He gave a great explanation of what he was going to do and why it would be done that way.
  He let me know when he was coming and when he had completed the job.
  I would definitely use them again.
  

• Review fromAl and Terri G

  Date: 02/20/2024

  5 stars
  Professional, friendly, safety oriented, and very customer centered. They took down 4 large cottonwood trees, and you wouldn’t even know they were here. We would recommend them to everyone.

• Review fromPhilip S

  Date: 09/08/2023

  1 star
  I had signed a proposal to have two trees trimmed up and to have a tree removed. It was scheduled for august but no show no call so I called them and they said that they didn't know why didn't show up so then they were supposed to come out September 7th no show no call so I called them back and they said that they would be out the 8th they showed up this morning and trimmed two trees and left so I called the owner and he said That I didn't have a signed proposal and I said yes I do so I showed him the copy when he came to my house. I told him that I was going to file a complaint and he walked away and said since you are going to file a complaint, I'm not going to take the tree down, so I told him that's fine I' find someone else. And he walked away. I would not recommend this company to anyone there is no communication and the service sucks.
  

  Monster Tree Service of Omaha

  Date: 10/19/2023

  We had schedule issues with getting a date set and finalized given weather and coordination issues to complete the agreed-upon pruning work, and for those I apologized to Mr S*****. After the pruning had been completed, we then had an added issue with requested Takedown/Removal of another tree, which in our system showed still in the proposal as "Optional" (not Accepted to Active as the pruning showed, for example). After Mr S***** and I discussed that confusion, for which he said he had a signed agreement (a copy of which our office could not locate), I directed my Ops Mgr to investigate and determine a path to resolution (to complete the work). During the onsite discussion between Mr S***** and our Ops Mgr, the signed copy was again referenced but not provided, and when threatened with a bad review no matter any potential outcome or resolution to the Takedown work, my Ops Mgr reduced the price of the pruning work, collected a check, and exited the situation. We made scheduling mistakes which I'm sure caused initial concerns, but we apologized for those, and then unfortunately this escalated where we weren't able to reach an equitable solution and we find ourselves in this forum. We've adjusted internal approaches and processes as best as possible, and we'll do our best to avoid situations like this again.