Complaints

This profile includes complaints for Drive Fast USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Drive Fast USA

  4880 S 96th St Omaha, NE 68127-2048

  
• 

  Drive Fast USA

  505 NW Blue Pkwy Lees Summit, MO 64063

  
• 

  Drive Fast USA

  2601 Whitehead Dr Lincoln, NE 68521-8964

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Drive Fast USA on the 23rd of January. At the time of purchase I had a Nebraska address and 2 days after that I moved to Iowa. They were supposed to be doing whatever the process consisted of to get that title sent to the courthouse in Iowa for the county in which I reside. As of today 01/24/2025 still no title and my in transits are expired.

  

  Business Response

  Date: 02/25/2025

  Since the vehicle was purchased in Nebraska, where our dealership is located, the vehicle could have been registered without any delay or late fees in the State of Nebraska.  However, the customer wanted to register it in Iowa so we accommodated her and assisted her in titling the unit in Iowa.  While we were at the State of Iowa's mercy and on their timeline, we are happy to report that we received the title and have sent it overnight at our expense to the necessary County.

   

  Customer Answer

  Date: 02/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 Dodge Grand Caravan in April 2023. My down payment was $1000. The purchase price was around $18,000. I agreed to make payments bi-weekly of $300 totaling $600 a month which I have paid over the course of almost 2 years. They agreed to fix all mechanical issues for the first 3 years with a $100 deductible. I have had multiple issues with the vehicle but the most recent mechanical issue I was told my transmission was blown and several other Miscellaneous issues. They had my vehicle for almost 2 weeks before coming to that conclusion. We are now going on 5 weeks without a vehicle. I was told to come pick up my vehicle on 1/24 and no more than 24 hours later myself and my 4 children were stranded on the highway after I lost power steering and a large cloud of smoke came from the hood and tailpipe causing me to almost crash my vehicle on the highway with my children in the car. Again my vehicle was landed in the shop for several more days leaving me without a vehicle which is absolutely not feasible. Today, 2/1 again I was told my vehicle was fixed. Immediately when I started my vehicle I knew it was not fixed. The vehicle backfired and another large cloud of smoke came from the tailpipe and it’s making several other noises that my vehicle was NOT making to begin with. It is not shifting right and there is a burning smell. Therefore, is NOT safe for me to be driving my 4 children around in. They will not let me do a mechanical trade in which is absolutely necessary at this point. I can’t be without a vehicle any longer… Mind you this is 5k+ dollars later in the shop… Something needs to be resolved immediately. Someone needs to contact me immediately and drive fast USA will not return my calls or work with me. I’m supposed to be starting a new job and here I am without a vehicle once again. At this point I’m just ready for them to take the car back but I will not have a voluntary repo on my record.

  

  Business Response

  Date: 02/14/2025

  We have been working closely with ** ********* in getting her into a unit she is happy with and best suits her needs.  The vehicle we have pinpointed is waiting on a title, so after we receive the title we will be able to get her into this vehicle.

  Customer Answer

  Date: 02/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  My complaint was originally before they agreed to help my family and get me into a Honda Pilot best suited for my family. Thank you Drive Fast.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023, I purchased a 2012 Honda Pilot EX-L with approximately 205,000 miles. Despite the vehicle’s market value being around $7,577, I paid $18,995, financing a total of $20,827.47 at 17.96% interest. This brought the total cost to $30,123.08 over either 52 or 60 months (several documents provided conflicting terms). Sales tax was included in this loan. On May 9, 2024, I purchased a second vehicle, a 2010 Toyota Tacoma PreRunner Pickup, for $21,995, financing $23,740 at 17.99% interest over 60 months. I assumed the sales tax would be included, as with the Honda, but was informed after signing the contract that it would not be. When I expressed concern about affording the sales tax, I was assured the dealership owner might cover half the amount. However, I was later told I was fully responsible for the tax. Ongoing Issues Sales Tax and Registration Without the sales tax paid, I was cited by Sedalia police for driving with expired temporary tags. Despite my repeated emails and calls to **** ********* for assistance, I received no response. I offered to pay extra to show my appreciation but was met with silence. To avoid further citations, I am requesting that **** ********* cover the unpaid taxes on the 2010 Toyota Tacoma to bring the vehicle’s registration current. I am willing to pay a reasonable fee to repay these taxes over time. Communication and Financial Hardship Around this time, I suffered a severe knee injury requiring surgery, and my father also sustained a workplace injury. These events caused significant financial strain, and I fell behind on payments for both vehicles. Despite this, I communicated frequently with **** ********* and spoke with *******, who assured me the company would work with us. He encouraged me to prioritize recovery and promised they would apply partial payments to the balances. After ******* left the department, I was met with hostility. A new account manager insisted on full payments, refused smaller amounts

  

  Business Response

  Date: 01/07/2025

  *** *****,

  We appreciate your communication and willingness to find a resolution.  Unfortunately, we did not receive the payments necessary to bring your accounts current after arrangements were made before the repossession process ran its course.  Please see the notes and timelines from your accounts below:

  Customer was advised that sales tax assistance is not something that our company offers, and the customer understood this when he was advised.  When looking at both accounts I am showing assistance has been provided from assistance with arrangements allowing the customer to pay at a later date, assistance with deferring payments to the end of the loan(s) when documentation was provided due to hard ship. 
  
  
  In regard to the Honda Pilot- This vehicle was purchased on 07/05/2023 with 52 monthly payments of $579.29 owed on the 4th of each month; over the life of the loan until repossession date on 12/27/2024 the customer was assisted with 3 promise to pays in total; 2 of which were paid on time and 1 that was broken. The cu fell behind on payments due to fraudulent activity on his bank account when customer wrote a check for his 01/04/2024 payment and it was returned due to not having the funds to cover the payment, the customer sent in documentation verifying his claims of fraud on his account to which **** ********* offered to move his 01/04/2024 to the back end of his loan. The customer then fell behind again significantly on his 09/04/2024 payment due to being in the hospital and needing surgery, customer sent documentation again verifying this claim to which **** ********* offered to defer his 09/04/2024 payment to the back end of the loan. Customer was advised that he would not be due again for the Honda pilot account until 10/04/2024, Customer made payment on 11/7/2024 when the account was 34 days past due with 2 payments past due at the time the 10/04/2024 payment was made. After making payment on 11/7/2024 customers account was still 4 days past due with his 11/04/2024 payment to which customer went no communication after customer made payment of $189.29 until the account was 10 days past due. Customer stated on 11/14/2024 that he never received his RTC letter, but in a previous text note from customer stated that he had received notification by mail that his account was in collections, this would have been the right to cure letter.  Customer also advised on 11/14/2024 that he would be making a partial payment the next day on 11/15/2024 and did not make payment until 12/02/2024 in the amount of $100.00 and then did not make another payment to the Honda Pilot until 12/14/2024 of $225.00 leaving a remaining balance of $254.29 owed to his 11/04/2024 payment. 
  
  
  The first RTC sent for Honda pilot was sent on 01/31/2024 
  The second RTC for the Honda pilot was sent on 03/14/2024
  
  
  
  
  In regard to the Toyota Tacoma- This vehicle was purchased on 06/15/2024 with 59 monthly payments of $610.61 owed on the 15th of each month; over the life of the loan until repossession date on 12/27/2024 the customer was assisted with one promise to pay which was not paid on the day it was promised for. Customer was also offered assistance with his 09/15/2024 payment pushed to the back end of the loan. With the account status of this account being so new and only 4 payments being made in total on this account, it is hard to assist with arrangements and deferments as it is **** *********s policy to require 4 months of payment history for a new loan and we require a year in the vehicle for deferment, so any and all assistance offered to this account was a courtesy because the account did not qualify for the assistance to begin with. 
  
  
  RTC 1 was sent on 08/26/2024 
  RTC 2 was sent on 09/25/2024

  Customer Answer

  Date: 01/26/2025

  I recieved a letter 2 days ago I believe stating **** ********* put insurance on both vehicles around December 23rd 2024 and it expired December 23rd 2025. Also I received this text message stating this is what we are behind. I have truevd several times call your office to verify the correct amount and of course no answer. If you can’t give us back our vehicles and work something out because with the time you guys shot off the vehicle and repossessed both vehicles this is about the exact money would would be behind on. This clearly states what we are behind on now. So why are we receiving this documentation in text and phone calls I missed just 2 days ago? Which I try to call back you guys fail to answer everytime 

  

  Business Response

  Date: 01/28/2025

  We have reached out to the customer to try and resolve the issue but have not had any luck making contact.

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Jeep Patriot 8/16/2024. I put $1000 down. 2 days later I called to let them know the Jeep wasn't accelerating properly. Especially when on the hiway. I was almost hit because it completely lost power while I was merging on. Take it back to them & they tell me they don't feel it. Keep in mind the temperature Guage is overheating as well. Call Drive fast again, they have me bring it back in, tell me it's been the radiator. They have my jeep for a whole week. Pick it up & it starts overheating again! The overflow is bubbling & at this point I'm riding around with a jug of antifreeze and was told to just pull over when it overheats. Take it back, I was told the radiator needed to be "burped". Driving home it starts to overheat again. I call back & I'm told now it's the thermostat, which I will have to pay $500 to fix. So basically I've had a vehicle that's been inoperable more than not. At this point it's been to the service shop 5 times, with one being a whole week. So, my options were I could do a voluntary repo or they would allow me to trade it back in due to too many mechanical issues, since I purchased it. I would have to pay $1500 more down & I don't think it's fair. Then shut the truck off & told me they would turn it back on for me to drive it out to them. Even though I told them I couldn't and wasn't comfortable driving that far with the issues. I've been told different things, depending on who I speak to.

  

  Business Response

  Date: 12/17/2024

  We apologize for the issues you have had with your vehicle and would like to work out a resolution with you.

  In researching your account it looks like we have been trying to get you into another vehicle, but you were unable to make your appointment on 11/29/2024.

  We will always waive your down payment for what you put down on your first vehicle, however, if you are wanting to purchase a more expensive unit then there may be more money required down.

  If you do not want to get into another vehicle, we will work with you on getting some of your down payment back (minus restocking fee and mileage driven) and not report negatively on your credit bureau.

  *****, in Underwriting, will be more than happy to continue working to get you into another vehicle, you will just need to call her at your convenience and let her know when you can make it in for a sales appointment.

  We look forward to hearing from you and getting this resolved as quickly as possible.

   

   

   

  

  Business Response

  Date: 01/13/2025

  We are very sorry to hear about the issues you had with your vehicle.  As ***** relayed to you when she reached out, we are more than happy to get you into another vehicle that better suits your needs, however, depending on the vehicle you choose, it may require more of a down payment than you put down on your previous vehicle.

  Please reach out to ***** at ************ for any questions or assistance.

  Customer Answer

  Date: 01/14/2025

  
  Complaint: ********
  
  I am rejecting this response because: That was not the agreement. I agreed to voluntarily send the truck back due to mechanical issues. You were not going to report to credit bureau. Also giving a partial refund of my down payment. I don't want to do further business, giving more money on another vehicle through you guys. I told ***** several times. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2011 Jeep Compass August 9th 2024 from ******* ****. Since ive had the vehicle i had a job change in September which meant my pay dates changed from biweekly to semi monthly 15th & last day of the month. when i notified then or the change i was told my payments would increase to roughly $339 twice a month.After i made a payment on the 15th; Nov. 16th my brake line busted and i called to try to bring the car in, i was told they wouldnt be able to look at it until the 29th and there would be no compensation for being with out a car and no assistance in pushing my car note back since the car needed to be fixed and then he hung up in my face. my remaining balance was $22,817 but when i attempted to make a payment on the 30th of November it stated that my payment my remaining balance is now $23,025 when i called today to figure out why it was an increase they gave no explanation and stated my car will be turned off until they receive a payment. When looking to file this complaint i learned that Instant auto is no longer in business and is now under Drive Fast USA. I was never notified of the switch and they still have their building just in a different location closer to Drive Fast USA.

  

  Business Response

  Date: 12/05/2024

  **** ****

  Payment amounts do fluctuate depending on the term; ie. bi-weekly, semi-monthly, monthly.  This is why your payment amounts changed.

  The total amount due will also fluctuate if you are late making your scheduled payments, as in more interest accrues increasing your total amount owed.  This is why you saw your total amount due increase from $22,817 to $23,025.

  * * * *******, LLC. sent out letters to all customers letting them know that all notes/loans were being sold to **** *********, LLC, in addition, **** *********, LLC sent out letters to all of * * * *******, LLC's customers letting them know that they were purchasing all notes/loans from * * * *******, LLC..

  Please let us know if we can answer any more questions for you!  Thank you for your business.

   

  Customer Answer

  Date: 12/05/2024

  
  Complaint: 22630301
  
  I am rejecting this response because:
  If my payments are due on the 15th and last day of the month then there should be no changes to the interest. When i logged into my account on November 30th it was an increase already on there before i decided to make the actual payment once i spoke with someone who still could not answer why it was increased. If the change as far as payment due dates were changed back in October why would it fluctuate AGAIN in November? 
  Sincerely,
  
  ******** ***

  

  Business Response

  Date: 01/07/2025

  **** ****

  We are happy to have another call to explain how the interest on the account works again.  It was our understanding that after the last call we were on the same page.  Our apologies if this was not clear and we would love to go over your account with you again.  Please give our Finance Department a call and ask for ******* ** ******, I believe you spoke with Jessica last time.

  Thank you and we look forward to speaking with you soon.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked for extensions on my account in past. Some workers will give them some won’t, it varies by the worker. Recently, I explained that I was advised that when I bought the car I was told I’d be given a 10 day grace period to make your car payment with no penalties. A man who identified himself as a manager said that nobody should’ve never told me that information because it wasn’t true. He then says that he would “do me a favor” by letting me get this extension if I paid at least a portion of my car payment. This company will literally turn your car off after 3 dats of non payment so they lied about the 10 day grace period. The weekend of my birthday in May 2024, they shut my car off on Saturday after I made a payment arrangement and they assured me my car wouldn’t be cut off. I went my entire birthday weekend without a car and couldn’t speak to someone until Monday. It was the worst birthday ever. When I addressed it they wouldn’t even apologize or take at least $1 off my next payment. Also my car is triple the cost of what it normally should be so no place with refinance it. When I got into a car accident and totaled my car they forced me to sell my car to the insurance company and kept the entire check instead of letting me get the car fixed. They are rude and take advantage of loyal customers just because they have bad credit. I’m paying $323 every two weeks for and over priced car and can’t even put anything in my savings account to pay for my plates bc all my money goes to my car payment. It’s half my check nearly. I don’t have buyers remorse but I do regret being taken advantage of. One top of that the person that crashed my car had no insurance so I had to pay a $500 out of pocket to drive fast. And the accident was lo fault and I had gap insurance. They have completely taken advantage of me and never give people breaks on their car payments. They also said they’d fox the fuel injector on my car for free but won’t give a loaner car to me

  

  Business Response

  Date: 11/22/2024

  We are happy to report that we have been in contact with this customer and have taken care of her requests.  Mrs. ********** let us know that she would be reporting back to the BBB and removing her complaint.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously promised to work on the car for 1000 dollars. But when I went to get the services start services were denied I was told by management. ********* If I could give negative stars I would. I’m not sure how a company gets even worse after a merger. But back story I purchased a vehicle June 13 when the company was still ******* **** June 17 the car broke down and had to be placed into the shop which for me it wasn’t a problem because the issue was getting fixed. I got the car out of the shop June 19. The car broke down on me 2 days later on the Westport 30+ mins away from my home which I stay in Liberty. No problem a tow truck driver came and got the car. The next day I call up to the shop they said the engine block was blew because of me driving it overheated which wasn’t the case. So I asked how can we handle the problem they said the warranty was void and I would have to come out of pocket 7k which I thought was a joke because I only had the car less than 2 weeks. Since the car was in the I’ve been trying to work out a way to get my car out literally calling several times a week trying to get the issues resolved. The company was purchased by drive fast at some point. So they repo my car and won’t give it back what should I do. I have recording of high ranking management refusing to help because of my previous Google review. I was told me or my team will not help you until the review is deleted

  

  Business Response

  Date: 11/06/2024

  *** ***** purchased his vehicle from ******* **** (not Drive Fast USA) on 6/14/2024.   Mend Financial purchased *** ******* Retail Installment Contract from * * * ******* on 9.3.2024.  We have gone back and got the facts of this complaint from previous ******* **** employees:

  -*** ***** complained of an overheating issue and the car was diagnosed at ******* **** on 6/24/2024.  It had a $1539.88 repair invoice that was fully covered by ******* **** (*** ***** attached this to his original complaint).

  -*** ***** called back in to ******, previous ******* **** employee, and stated that his car was still getting hot.  ****** advised him not to drive the vehicle due to the damage that can be caused to the motor if driven while hot, *** ***** responded multiple times "that he still had to get to work".

  -The next day *** ***** called into ******* **** and spoke with Service Advisor ****** again, and stated that he needed a tow truck to come get his vehicle because it was broke down and wouldn't run.

  -7/15/2024  ******* **** had the vehicle towed in, it was picked up on the corner of Wornall and Mill St., Kansas City, MO and was taken back to ******* ****.  From there the vehicle was diagnosed and determined that the engine would need to be replaced due to excessive heat from being driven while the engine was extremely hot.

  -7/16/2024 ******* **** created an estimate (see attached) for the repairs needed to *** ******* vehicle.  The Service Contract Claim was denied due to the vehicle being driven while it was hot.  *** ***** also signed a Vehicle Overheat Agreement form at the time of his purchase from ******* **** on 6/14/2024 that states he would not drive the vehicle while it was hot (see attached) and if so he would accept full responsibility and all repairs.  

  -After **** ********* purchased the Retail Installment Contract from * * * *******, **** ********* discovered that the car was in fact driven hot, the Service Contract Claim was denied, but **** ********* STILL offered to do a NO INTEREST side note for *** ***** if he put 50% down for the repair.  **** ********* went above and beyond in offering this solution when *** ***** signed an Agreement at the time of sale that stated he understood he could not drive the vehicle hot.  This vehicle was ran until failure as you can see by it dying on a street corner.  *** ***** never paid his account current, never came up with the 50% down to repair his vehicle so it went into Repossession Status on 9/17/2024.

  **** ********l/Drive Fast USA did not sell *** ***** this car, but instead purchased his note from * * * *******, and still offered a very fair solution that was not accepted by *** *****.  If *** ***** wants to pay his account current, and put 50% down to repair his vehicle, **** ********* is more than happy to honor our previous offer.

  

  Business Response

  Date: 11/22/2024

  *** *****, Drive Fast USA offered to do a No Interest Side Note (which is a very generous offer) on a vehicle that was driven hot, in direct violation of the Retail Installment Contract.  **** *********, LLC did require $1500 down on the Side Note, and that the customer be current on the account in order to do the Side Note.  *** ***** said he couldn't come up with the $1500 and never got his account current, not to mention the car was not registered.  

  We are happy to delete the trade line for *** *****, he just has to go to Credit Karma and dispute the tradeline and **** ********* will delete it on their end.

  Customer Answer

  Date: 12/03/2024

  
  Complaint: ********
  
  I am declining this response due to the company’s longstanding history of deceptive practices, even during mergers. Despite customer service being touted as a core value, this company’s primary focus appears to be profit. The company has left me with numerous unresolved issues that were conveniently overlooked. Why should I have to resort to filing a dispute when these problems could have been addressed proactively in the past? This is not my first vehicle purchase from this company; the first one malfunctioned within 24 hours. The lot specializes in selling defective vehicles, and I wish there were stronger measures in place to safeguard customers. 
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is still under warranty and has been there for over 2 and a half weeks. I have called and get a voicemail with no call back. I have gone in person and asked for a resolution with nothing given. I need a car to drive or at least information about what is going on.

  

  Business Response

  Date: 10/24/2024

  We have been trying to contact *** ******* for quite some time now.  The telephone number we have on file is disconnected, and his work number on file is not current/accurate, so we still cannot reach him after multiple attempts.

  There is a breathalyzer unit on *** *******'s vehicle so we are unable to move his vehicle without his assistance.  We have even reached out to the breathalyzer company for assistance and have been told they cannot help us and we have to have *** ******* blow in the breathalyzer in order to start the vehicle.

  To date, we have never seen *** ******* here at Drive Fast USA.  Each department has been notified to communicate to every department if/when he shows up on property.  Not sure where *** ******* is going, or who he is talking to but it hasn't been at our Service Department.

  We would love to assist *** ******* but we have to have communication from him in order to do so.  In addition, we have to have him here on property in order to start his car and get a proper diagnosis on his vehicle due to the breathalyzer.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car July 2nd in Olathe I told the sales girl the car smells like it’s running hot and it keeps wanting to turn off she just sat there and stared at me like she had no clue to what I was saying lol. Anyway, so the oil was not changed in my car before I bought it so the girl and they gave me a slip and said for me to bring it to Lee Summit to have the oil changed so I called Lee Summit made an appointment I had to go to Lee Summit from Lawrence sat there for three hours for the service manager, **** that no longer works for the company. Tell me there’s nothing wrong with my car. ******* **** also refused to get the recall fixed on my car from Ford. It wouldn’t have cost them anything. With that being said, I took my car to Ford to have the recall fixed. I didn’t have my car for two days mind you ******* **** is continuously calling and harassing me about the car payment which yes it’s due, but they refused to fix my car, not only did find that the valve cover gasket is leaking oil and the oil pan is busted and leaking oil all over the place. That’s what the burning smell is that’s exactly what I told **** ****** ******* **** when I was there over a month ago, but they’re so-called mechanic said there’s nothing wrong with the car. I called last week and left a message on **** voicemail. He still has not called me back. I just called again and left another voicemail. I have to have my car I have a disabled with and a child with disabilities that I have to get them to and from appointments with a lemon car. DO NOT BUY FROM THIS PLACE!!!!! Y’all need to either exchange my car or out for a better vehicle or y’all need to fix my vehicle and give me a loaner !!! you don’t have certified mechanics there. Do you have people that work there? They don’t know what they’re doing. My whole front end is now popping when I steer, also the transmission is acting up and my car smells like something is burning which is the oil issue that I spoke to Jason about today!

  

  Business Response

  Date: 09/16/2024

  I am sorry to hear about the lack of communication with getting your car looked at and the problem corrected for you. ******* **** has merged with another local dealership and we would be happy to address the issue with your car. Please contact Drive Fast USA to get your car in for a service appointment. I apologize in the delayed response as **** and ** are no longer employed by the company. Our contact number is ************

  

  Business Response

  Date: 10/28/2024

  ********** purchased her vehicle from ******* **** and not from Drive Fast USA.  Mend Financial purchased **********'s loan from A & M Finance on September 3, 2024.  Although we are not the selling dealer of record we have been trying to take care of the customer's complaints but have ran into a roadblock where we are not receiving any communication from her.

  **** *****r was in our Service Department on 10/10/2024 at 8:04 AM.  The Service Department did a thorough checkout and diagnosis of her complaints and found that the oil leaks an outside shop had found were in fact not major leaks at all and were instead barely a seep.  We showed these seeps to **** *****r and she agreed that the outside shop was trying to get money out of her for a repair that didn't need performed.  We did verify that the clutch in her transmission was bad and was in need of repair.  This repair would normally be covered under her Service Contract, however, it is a requirement of the Service Contract that you keep up on regular maintenance and **** *****r confirmed that she had not changed the oil in her car since purchasing it.  She had put 7500 miles on the vehicle which is well over the recommended factory oil change parameters, therefore voiding her Service Contract. 

  Due to the Service Contract not covering the transmission, Drive Fast USA called **** *****r to offer her two options

  1. 50/50 Split- She covers half of the repair and Drive Fast USA covers half of the repair. (Keep in mind Drive Fast USA was not the selling dealer but still happily stepping in to help the customer)

  2. She can return the vehicle, part ways and we will not report negative to the credit bureau.

  We have reached out to **** *****r on 10/10/24, 10/11/24 and 10/28/24 with no response.  We would love to assist **** *****r but have to have communication in order to do so.

  Customer Answer

  Date: 12/11/2024

  This has been resolved!!! I need documentation that this has been resolved or the company is going to put it on my credit report as negative credit I cannot get into the number associated with my account to Better Business Bureau

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old car was sent to Lee summit to be looked at when it started to have issues . I decided to get a new car after finding out the issues with that one and the company agreed to send my belongings back within two week when the next truck was sent. I agreed. Two weeks go by no belongings, no communication nothing. So I call and stress the importance of my belongings and the need for them to be returned asap & was once again told it would come within two week on the next truck. Again I waited patiently and again no communication. So I called today and there were no answers again. I was told another email would be sent and I asked if in the email they could have the owner contact me as at this point I wanted to speak with someone that could actually help or answer questions or make something happen and I was told the owners “refuse” to take calls from customers. Which I find very unprofessional. Should the owners be taking all phone calls no and I understand why they may have many of other tasks. But I would think in a situation like this where the ball has been dropped on your guys end so many times that the owner would have no problem speaking with me. I even offered to go get my things my self and requested a gift card as the drive would be about 187 miles, and I’ve received one before for less in the past and was denied that. This whole process has been terrible and not the only time things have been difficult dealing with drive fast. But if we don’t do what they want or pay on their time the car is literally turned off sounds like you hold your customers to a standard you can’t even hold yourself to. Where’s the accountability and integrity .

  

  Business Response

  Date: 09/26/2024

  We are happy to report that the customers belongings were taken to the Omaha, NE store on August 19th, 2024.  The customer was notified and stated that he was out of town and would pick his belongings up when he returned.  We again reached out on September 9, 2024, to remind *** ***** that we had his belongings ready for him at the Omaha store and he was going to pick them up on September 10, 2024.  Customer still has not picked up his belongings and we tried reaching him via phone call, email and text again on September 26, 2024.  We look forward to *** ***** picking his belongings up soon!