5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brett R
1 star03/31/2024
I will say that they have good premiums for there insurance but that is where the good ends with them. I filed a claim with them and it took them 5.5 week to get me my money! For a single owner/operator that almost put me out of business! I will not be using them again when my insurance expires with them!Review from Universal Technique Enterprises I
1 star01/26/2024
They owe me a prorated refund check and said that put it in the mail. Thirty days Im served with no check, a lot of excuses, and late fees for bills I had to pay.Review from Ross M
1 star02/07/2023
Very disappointed by great west I had a wire fire in my truck and they won't let me have the wet kit I put on the truck they are using it to get a better salvage bit and now they say I want the wet kit I have to buy back the truck which is crap I put the wet kit on and cost 13000 just in parts very pissed at them out for there own pocket I will be pulling my truck off of them I thought insurance was not to better yourself but to put u back to what u had and now I have no wet kit without buying it back not at all getting me back to what I hadReview from Tonya K
1 star09/12/2022
Agents cover up their s**** *** by making the customer look like the liar and calling small repair shops lazy. We got approved by one agent another agent comes in and says not covering us and we ordered parts without permission. The calls are recorded! First agent the agent screwed our claim up, wouldn't return calls, didn't receive pictures or estimates we have proof of sending them 3 times, just tell tge truth is all. Now it's our fault and they say some things are wear or oh it looks a *********************** that was there before or we didn't get permission to order. First agent sits back and plays innocent. We've been customer a long time with no claims that were our fault until now. Great customers treated very badly. Always record your calls with great west. Phone call today 2nd agent called our repair shop lazy. I'm sure great west has this recording.Review from Allen V.
1 star03/20/2022
When it comes time to pay your premium, he is your best friend. Otherwise if you have a claim everything is previous damage in Great west words. They fail to return phone calls in a timely matter. Once I contacted a supervisor after 2 weeks of waiting for my adjuster to return calls, he said he would look Into it. Took long enough for a response back. All this time was loss of income. Took about a month for a check to get to the body shop, and then stated they would only fix certain things. They refuse to fix things that was damaged in the accident, they are claiming it was damaged before. The semi was in a accident and fully repaired and after changing the title is when I found this info out because every state does things differently.. ***** does not disclose salvage like Mn does. Great west never asked me for pictures of what the truck looked like before the accident. Seven years of paying my premium, never having a claim, and now they refuse to fix the damaged done in the accident.
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