ComplaintsforProfile Subaru, Inc.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 5 2022 We went to order a Subaru forester Base model from Profile Subaru in Conway New Hampshire. Our sale person Allen F. was not in that day so we dealt with a finance manager. We were informed that we were required to add 5 or 6 accessories to the car but settled on upgrading to a Forester Premium and 3 accessories which included a $65 front plate bracket and Both parties agreed on the deal. We signed the paperwork and sealed it with a hand shake. The original sales agreement from 5-5-2022 showed the price as $31,402.00. On 8-19-2022 we were told the cost of the car had changed to $31,953.00 totaling $551.00 higher. I ask why? The dealership told me because the car was ordered after the price hike on 5-12-2022. I asked why should I pay more money for their error. They wanted to renegotiate the deal when we were there to pick up the car. The salesman Allen and Jim the manager left us in the office and went into another office with another person for about 10 minutes. They came back and told us we had two choices. We could sign a new agreement and pay the higher price or refuse the car and they would probably be able to sell it to someone else tomorrow. They made out a new sales agreement and forces us to sign if we wanted to car. We had no choice but to sign the new deal or walk away losing $1000.00 non-refundable deposit and the 15 weeks 1 day we had waited with no time left to order another car before our present car would need $1800.00+ worth of work to pass inspection. This cannot be right after waiting 15 weeks then to have them want more money the day the car gets here. we have a signed agreement. I do not know if this is Crimmel or not, but they need to send/ give me the money they stole from us. $551.00. Do I need to get the court involved in the scam.

  Business response

  09/09/2022

  On May 5th ******* ********** and ****** ***** signed a Purchase Agreement with us to order a 2022 Subaru Forester Premium Selling price $30304.00 with total doc and fees totaling $31304.00.  They were informed that the vehicles are taking 8-12 Weeks to arrive. We ordered the Vehicle from Subaru on 5/11/2022 @5:21:33 PM. We had to wait until the 11th to order the vehicle as our order bank was full, we had to wait till our next allocation of vehicles. This was explained to the customer. When Mr. F********* called, we continued to explain this to him. Mr. F******** never told Mr. F********* that there was an app for tracking your vehicle order. We never require a minimum number of accessories on vehicles we present the customer with options and let the customers know what we recommended.  This is obvious as he mentioned we require 5 or 6 then we ordered him a vehicle with 4 that he signed off on, Not 3.  On July14th 5:11pm I received a call from Jay C**** from SOA he was looking for the VON # (Vehicle Order Number) for ******* **********'s vehicle.  It took me a minute to find. I called him back at 5:17pm, after finding the order for ****** ***** Not ******* **********.  I provided him with the full VON # *******000 18590358. The customer stated that SOA told him he may be right the vehicle may not be on order.  From what the customer says I don't know why SOA would have told him that. As for the $551. increase, SOA/SNE increased the price of the car and accessories Profile did NOT. Mr. F******** did communicate this to the customer and sent him a copy of the new invoice with the VON and with the Vin numbers. on July 23rd 2022 After having the conversation again about the $551 increase. I presented them with the offer to take the vehicle or not, I did not tell them we would keep their $1000. deposit. We in no way shape or form Forced them to take the vehicle.

  Customer response

  09/10/2022

  
  Complaint: 17927331
  
  I do not accept the business's response as a resolution to my complaint because:
  
  Sincerely,
  
  ******* **********

  Customer response

  09/16/2022

  Tell usyes, If we ordered a car on 5-5-2022 then they should honor that sales agreement, I was not told about the 500.00 until after I called Subaru of America, that time was the day Allen called me told me he had a Vin# he said the would be 500.00 more. I told him that the increase in the car cost had nothing to do we us and that that was not going to happen. That call was 11+ week after ordering the car. The only other time we talked about this was at the day of signing.
  Allen did tell about an app that we could follow the car, not sure why he would lie but did tell us that.
  Yes on the day we ordered the car 5-5-2022 Jeremy R** the business manager did tell us we neded to add 5 more accossories to the car we only added 4, 1 that we were going to add and 3 well we did and I am ok with  adding of 559.00 in accossories. Jim was not at that meeting.
  well they never has a vin # nor a purchase number until after I called Subaru of America, I ask many time.
  Yes , Profile Subaru increase the cost of the car to me, look, the dates do not lineup they need to honor the sales agreement.
  yes, Jim did tell us our options, we could pay the new car price or decline the car. Jim was not at the 5-5-2022 sale agreement and I had asked if this depost was refundable Jeremy show us on the sales agreement that it was not refundable and stated so.
  
  If they are going to lie, then the truth will never come out.
  
  why here...

  Business response

  09/26/2022

  Met with Customer. all settled he was satisfied 

  Jim 

   

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