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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Mason Contractors

Reliable Masonry & Chimney, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** is a thief. He took cash the job dragged on. The cap on the chimney blew away several weeks later. He said see you tomorrow. Never showed up and even blocked our phone numbers. I had someone else finish the job. SEE YOU IN COURT SPORT..........

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired and paid Jesse from Reliable masonry fox our chimneys and replace the caps in November 2022. We paid in full and he placed a temporary cap on one because he had to order a cap to fit. He did not contact us for over 6 months. We reached out many times by Facebook and voicemail. He has responded a few times with excuses but no action.

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Fri Oct 7th, 2022, Jesse F***** of Reliable Masonry and Chimney came out to my property in ********** NH to give me a quote on installing a stainless steel chimney pipe. On Oct 27, 2022, a friend lent me the money for the deposit that Jesse wanted to do the job. And a check was sent in The amount of $2000, which Jesse then cashed. At this time he then told me he should be able to install them next week. On Nov 6, 2022 he told he he would be there on Thurs or Fri of the following week. On Friday, Nov 11, 2022 he told me he would come to do the work on Mon Nov 14, 2022. On Nov 13, 2022 I message Jesse to check to see if he was still coming to do the work on Mon the following day. He then started making several excuses. (which I have all of them on text) one of which is that he did not have the parts needed for the job when a month ago he claimed he needed the deposit because he ordered the parts and was being charged for them already. But he still did not even show up at my property. Nor did he ever produce ANY of these parts he claimed to have ordered. This banter went back and forth for several days at which time he threatened me several times that he was going to press charges on me or has contacted the police on me for various reasons which did not even make any sense and I know not to be intimidated by. Bottom line is here we are DECEMBER 3rd, 2022, and I’ve asked him repeatedly to send me a picture of the cashiers check he claimed to have sent me on NOV 25, 2022 and I have yet to receive a picture OR the actual check to this date. Only threats from Jesse F***** when I try to contact him about the matter of returning my deposit. I have gotten no where. Jesse F***** appears to be a thief. The public is at and should beware!

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had hire them to build a set of steps in April 2022 sent a deposit of $2500. they promise to start end of May 2022 i called and text and e-mailed them they are not returning any of my messages. not answering phone calls either. i had asked for the deposit back to end our dealings no response i also told them my wife had falling , they promise i would be their #1 priority. i believe i have given then more than enough time to reply.

Reliable Masonry & Chimney, LLC is NOT a BBB Accredited Business.

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