Business ProfileforFord of Claremont

01/19/23 & 01/25/23 Brought vehicle in for a recall and just so happened to have a Check Engine Light on and car was barely running. On 1/19, they found a misfire on Cylinder #4, so they replaced a spark plug and coil pack. We drove the car home, and the car set until the following Monday which was 1/23. On 1/23 my wife drove to work and Check Engine light came on again. Returned to Dealership and was advised that the other 3 cylinders now were misfiring, so they replaced the other 3 plugs and coil packs. Fast forward to late July of this year, the Check Engine light came on again. Since I am a former Mechanic, I decided to scan the Check Engine Light to see what it said this time. It was a #4 cylinder misfire again and barely running again. I did some research, and found a Technical Service Bulletin that covered the multiple engine misfire, and advised this could be caused by an engine defect which allowed coolant to get into the cylinders of the engine. The only repair is to replace the engine. I called Ford of Claremont to advise and they said it would be 3 months before they could look at my car. Since I could not wait that long, I called Faith Ford in Westminster VT, where we purchased the car. They said they could look at it within 2 months, so we set an appointment with them. We had the vehicle towed to Faith Ford, due to it not being operational. They advised after looking at the car that the engine needed to be replaced due to coolant intrusion, which was caused by a defect in the manufacturing of the engine block. They replaced the engine. After this I contacted Ford of Claremont to advise of everything and said I wanted them to reimburse me the $600.00 they charged me for the spark plugs and coil packs, as they were damaged by the engine defect. They tried to argue and said they would discuss with management and call me back. 2 months later and no call was ever received. I called again today, and again they refused to address.