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          Bauer Hockey, Inc. has 1 locations, listed below.

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            Business ProfileBauer Hockey, Inc.

            Sporting Goods Retail

            Contact Information

            100 Domain Dr

            Exeter, NH 03833-4801

            Get Directions
            Visit Website
            (888) 405-4247

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            100 Domain Dr, Exeter, NH 03833-4801
            BBB File Opened:
            11/17/2014
            Years in Business:
            45
            Business Started:
            6/4/1979
            Type of Entity:
            Corporation
            Alternate Business Name
            • Peak Achievements Athletics
            Business Management
            • Mr. Ed Kinnaly, President/CEO
            Contact Information

            Principal

            • Mr. Ed Kinnaly, President/CEO

            Customer Contact

            • Mr. Ed Kinnaly, President/CEO
            • Ms. Natalia Kovac, Complaint Contact
            • Ms. Karee Lander, Complaint Contact
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Complaint against Bauer Hockey Company US.I purchased a new pair of Bauer x4 Vapor ice skates in Sep of 2023 for $499.99 through a certified Bauer vendor.I referee so Ive only been skating in them twice a week for that purpose, without any exterior hits etc. as I dont play currently.On both skates the inner lining at the top lace hole has almost completely come away, but more worryingly on one skate the tendon guard has hairline cracks on both sides.I had my previous Vapors for over 9 years and they still had no defects when I purchased these new skates.I feel for the cost, the integrity of the skate should last longer than 6 months without starting to lose a safety feature.Bauer said this is user error- they have told multiple people this around the same issue and would not replace the skates.There are multiple posts on review sites surround Bauers stance on this clear product fault. Their customer warranty division would not replace the product even though its a fault in a vital safety feature.
            Read More
            Read 31 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharlene F

            02/13/2024

            I bought a Bauer agent hockey stick for my son at the beginning of the hockey season after two months of use, the stick broke. At that point I was told that the warranty is just 30 days. I did not complain and decided to buy another Bauer stick. We got the vapour hyperlite 2. This stick also only last two months, and broke in the same spot of the previous stick. This is a total of over $800 spent in four months on two sticks. I reached out to Bauer customer service. They did not seem to care that we’ve spent that much money or was concern about the quality of their sticks. I am truly disappointed in their products and service. I expected better quality.
            Read 1 More Customer Review

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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