Business Profile

Fitness Center

Planet Fitness (Headquarters)

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB Serving New Hampshire handles complaints for the locations managed by this company's corporate office. Please check the listing of locations controlled by their headquarters before filing a complaint. If the location you wish to file a complaint against is not on their list, please file your complaint against that specific location using the search bar above.

Complaints

This profile includes complaints for Planet Fitness (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I cancelled my subscription to Planet Fitness approximately mid May 2024. Since that cancellation date Planet Fitness has applied almost $120.00 in fees to my account from June 2024 to August 2024. I request complete cancellation, and full refund of the debited $120.00 from checking account.Respectfully,******************* ************
Customer Answer
Date: 08/26/2024
Hello, the address to ************************************** is :
***************************
*******************
Business Response
Date: 08/29/2024
I spoke with ***** and we agreed to meet up at the University location on Tuesday to look over the documents together.

*********************
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My insurance company pays the fee but they didn't bill them They charged me instead I was canceled by ****** in order to keep the money. I am going to notifie my insurance company. So they don't let this happen to any one else. To cancel it must be done In person. Mine was done with out me there. I expect my ***** to be refuned to me And I wasn't told about this fee upon signing up.
Initial Complaint
Date:08/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my membership for months now due to moving far away from pf and was convinced to freeze it. After the freeze expired, I got charged and asked again to cancel for me and was told to go on their app and cancel, but no option on their app. I called again and was told to go on their website and cancel. The website had a glitch so I called for the 4th time stating that it wont let me click on the options and was told to call back another day to speak to the manager. I called back for the 5th time and was told to call back tomorrow bc he was the assistant manager and I needed to speak to the store manager. I finally got a hold of him so he cancelled. Than I got charged for another month and the yearly fee. I called back for a refund and the manager told me he will email the billing department and he will call me back. No calls so 2 weeks later I call back again to be told the billing department isnt responding to him and hes sorry, theres nothing he can do. I also emailed the billing department 3 times with no response. They steal your money!
Customer Answer
Date: 08/12/2024
*********************************
****************************
Business Response
Date: 08/16/2024
Company representative attempted to communicate with customer and come to an agreed upon resolution as of 8/16/2024.
Initial Complaint
Date:08/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed my bank account started being charged for a planet fitness membership starting in November of 2023. I have never been to any planet fitness facility and due to my disability would be unable to become a member at this facility. I tried to contact them on more than one occasion but they kept telling me to contact the facility. I tried to find out which facility from my bank but it didn't say which one. I chose the one closest to my address with the list of facilities you provided. I tried to explain that I am disabled and have never been to any of their facilities via emails and I will attach you their response. There is also an annual fee that I was charged along with the monthly payments. Please help me resolve this confusion. Thank you for your help!
Customer Answer
Date: 08/12/2024
I sent another message to planet fitness member services customer service. I sent it to the one for the Planet Fitness on ***********. I guess that is the closest one to my address. I let them know this was my third attempt to let them know they started charging my bank account for a membership in Nov. 2023 and they keep responding by telling me to contact my gym because they're individually owned but that I've never been to any of their gyms that I'm disabled and the bank charge does not list a planet fitness location. I let them know the BBB has made 2 attempts to help me resolve this and that both injuries have been ignored and they're still continuing to charge my account. Can someone please help
Business Response
Date: 08/26/2024
Good Morning,

We were unfortunately unable to locate any accounts with last for account numbers that were provided. I have spoke with **** again on 8/26, and recommended contacting her bank about possible fraud transactions.

Please let us know if there is anything we can do to assist along the way!
Initial Complaint
Date:08/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled my membership and was charged for an annual fee 7 days after I was told I would not be charged anything. I called the billing company and they said they offer no solutions. I called the home club and they offer no solutions. They also charged an account I NEVER AUTHORIZED THEM TO CHARGE. They charged the account multiple times.
Business Response
Date: 08/08/2024
Member had cancelled one day prior to our billing date. Per our agreement, members must cancel a minimum of 7-days notice prior to a bill date to avoid the monthly/annual billing cycle. However, as a courtesy, we have reached out to said member and offered a refund for the full amount.
Customer Answer
Date: 08/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Let it be noted that no one from the business got in contact with me. The only contact I had was with their staff and billing company being dismissive on the phone to me when I brought this issue to their attention. Let it also be noted that I did NOT receive a full refund as I was charged $62.43 and received back $52.43. Maybe someone typed in the wrong number? I dont know.

Sincerely,

*********************
Initial Complaint
Date:08/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the COVID-19 pandemic, *************/*******, ** went on a city-wide lockdown. During that time I was charged $10 monthly for a planet fitness membership when it could not be utilized. In addition, I cancelled my membership months after my move to *********, ** became permanent.Reflected in my portal being deactivated and no billing from April 2020 - November 2020.The charge was linked to an old interest-bearing savings e-checking account.Recently, I noticed the balance of this account changed between the last two months and checked and noticed that Planet Fitness has restarted the billing but what is odd is that they keep starting and stopping the charges.Below is the odd billing The last email I have regarding my membership began in March 2019. I was charged start-up fees and a recurring charge was credited from my account from March 2019 - March 2020.The cancellation started after the March 2020 cycle. There were no payments from April 2020 - September 2020. But, with no notice, a small charge of $2.36 was made in October 2020 and a $10 charge in November. Then again, no recurring payments in December 2020, January 2021 and February 2021.A $2.61 charge occurred in March 2021 and the $10 recurring payments resumed from April 2021 to date with 2 $39 annual fees(2023, 2024). Because my membership was cancelled in 2020 when I tried to log-in to the portal, my log-in is no longer active and when I signed up to re-link my membership to access my account that also does not work.This is beyond ridiculous and pretty shady of Planet Fitness. I am requesting a refund of $482.97 (includes August 2024) although the total amount owed is ****** since the lock down prevented anyone from going to the gym.
Customer Answer
Date: 08/05/2024
Hello,
The address of the Planet Fitness location in ********** is:
*******************
*******, CA 94619
Phone: **************

Thank you,
***********;
Business Response
Date: 08/06/2024
Memberships must be canceled with a signature and produce a confirmation. If member moved away, membership is still active until they cancel or if there is no PF within 25 miles of their relocation. Annual and start up fees are non-refundable. Any billing issues must be addressed within 60 days of incident. Member was notified of refund options and agreement terms. Membership is now canceled.
Customer Answer
Date: 08/06/2024

Complaint: 22075781

I do not accept the business's response as a resolution to my complaint. After talking to a representative, I still have many unanswered questions about my membership and online portal.
I'm confused as to why my online portal is closed and my membership ID is inactive if I didn't request a cancellation back in April 2020. The representative couldn't look or was unwilling to look into the portal issue, which seems odd to me.
I was also told that membership cancellations can't be processed over the phone, yet the document sent to me has no signature. It just notes "email complaint" in the signature line, even though the cancellation confirmation happened over the phone which is not outside the realm of what could have been offered in April 2020. Moreover, the document incorrectly states my last gym visit was in July 2024, which is not true.

The offer of a $20 refund is not acceptable. I stand by my initial request for a full refund from April 2020 to the present.
If this issue isn't resolved, I will dispute the charges with my bank and file a complaint with California Consumer Affairs.
*************************
Business Response
Date: 08/09/2024
PF staff do not have access to member's personal log in for their planet fitness membership and have no way to confirm their inability to access at that time the member claims they couldn't access. Attempting to trouble shoot at the current time is irrelevant as the member stated they made a new log in and were able to access now. Cancelations may be made on the planet Fitness website, but in the event the member is unable to use this method, they can send a letter of intent to cancel to the club as stated in the member agreement. Planet Fitness does not offer cancelation over the phone. This cancelation was processed as a courtesy for the member after discussing over the phone their inability to log in online and based on their written intent to cancel that was submitted to the club electronically via their BBB notice. E-mail confirmation of this cancelation was sent to the former member atomatically upon cancelation. Refunds of monthly fees are subject to 60 day notice and in the absence of any proof of a previous cancelation date no refund can issued. Memberships are continuous until canceled and are not based on usage. After moving the member also had the option of using any Planet Fitness to assess or transfer their membership, which they have not done up until this date.
Customer Answer
Date: 08/12/2024
Accessing the account is completely relevant because the basis of the claim is that my membership was terminated but I continued to be billed. The fact that my membership ID is no longer active and that my account is defunct is the most obvious signs that the membership had been terminated. I recreated the account but nothing is attached - no home gym location, no membership, no billing information - nothing. I cant cancel using that account.
Either the person handling my complaint is intentionally being obtuse or just doesnt want to admit that someone on the ** team dropped the ball. It seems to be a combination of both because at the very least my membership ID should link to an account. As they state a membership is active regardless of activity.so why is my membership ID not active?

Business Response
Date: 08/15/2024
Membership ID is linked to an account, but it is now canceled per members direction. As such, it will no longer show active or any past information. Membership was not canceled until August 2024 after phone conversation with member. There is no indication of past cancelation attempt previously. If a member is having difficulty accessing their member facing online active account, they can reach out to customer service. Members may also cancel via mail or by contacting customer service email.
Customer Answer
Date: 08/16/2024

Complaint: 22075781

I do not accept the business's response as a resolution to my complaint because theyre misconstruing the order of events and being dishonest. My membership ID didnt work when I spoke with the representative at the time of the complaint PRIOR to the cancellation. Thats the basis of the complaint and included in my initial complaint
Now, less than a week after cancellation all activities related to the account are no longer available which sounds unreasonable but also suggests they were available so that the representative over the phone and the representative responding the to the complaints lied when I asked for my account to be investigated. It was suggested over the phone and in this correspondence that no one has access.
I cant be responsible for their irresponsible record keeping and incompetence which is clear from this correspondence.
Ive reported this to my bank as well as the Attorney General of both ******** and ***********
Sincerely,
*************************
Customer Answer
Date: 08/17/2024
I also wanted to provide additional information that further proves that the persons handling this complaint over the phone and via this portal are being dishonest about their ability to review the account and/or confirm usage/activity. According to their own Terms of Service/Privacy Policy (*************************************************************************) account data is collected and retained
Section A, Internet or Electronic Network Activity Information, which includes - IP address
Device identifier (e.g., MAC)
Advertising identifier (e.g., IDFA, AAID)
Information provided in URL string (e.g., search keywords)
Cookie or tracking pixel information
Information about your interaction with our website, app, email correspondence, or products
The name of the operating system installed on your computer
The name and version of the browser you are using
Browsing history
Search history
Diagnostic information (e.g., crash logs, performance data)

Section C, Retention
C. Retention
We will retain your personal information for as long as reasonably necessary to provide you with our services that you request, for marketing purposes unless you opt out as described in our Policy, or otherwise where permitted or required in accordance with applicable law. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

So, what Im supposed to believe is that in the middle of a complaint, when the crux of the issue is the status of an account that:
1. My account was never reviewed at the onset of the complaint by PF or when I specifically requested for that review over the phone to get an understanding of why an inactive account and membership ID is being billed. Both **** colored their answers by stating they had no idea about that, ie my portal access (phone **** or saying they didnt/dont/cant access my account when they had/have FULL capability of a review according to your own terms. Lets say that individual clubs dont, but I filed a complaint with corporate, so corporate doesnt have the ability to review accounts? (Which is contrary to your terms on your site)
2. Based on Section C/retention, data is kept for a reasonable amount of timewhy would PF delete ALL data from an account 6 days after cancellation especially an account that has an open dispute? Seems counterintuitive - the evidence needed to resolve the issue is magically deleted in a very unreasonable timeframe?

These are all rhetorical questions as the bottom line is to show that PF is engaging in double-talk and cant keep up with their own narrative.
Will add the subsequent response from business to my open cases to further show the dishonesty in being unjustly billed.
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account on 03/01/2022 -- I maybe used the membership for a month. I felt as though the gym was NOT for me. The last time I went TO the planet fitness in my local area was in SEPTEMBER 2022, when I tried to CANCEL my membership that I had been paying for and not using. I was told that I cannot cancel without paying (I think it was around 80$). I have paid for this membership for OVER 2 years now. Hundreds of dollars. I should not have to pay money to cancel my membership where I have given this business hundreds of dollars. I recently called the service line in order to have this cancelled and was told that "I owe 33$ and need to pay that in order to be able to cancel and i have to "take it up with the club". Firstly, I don't remember giving my BANK account information -- for that I might be incorrect, but once I lost my debit card then it started coming directly from the bank account. If i provided that then that's my mistake. The big mistake was getting a membership in the first place. I have given this business that I do not support hundreds of dollars over the past two years plus that I will probably not see any of it back. I'd appreciate a refund since I have NOT used the service in 2 years + . Today i was charged the $33 and that's unacceptable. This business should consider the option to allow customers to CANCEL the membership without having to deal with so many people and get charged money that they don't want to spend because "you can't cancel over the phone" I want my account canceled, I would appreciate some of the hundreds of dollars I have WASTED on this account over the years and I will never give Planet Fitness my business again.
Customer Answer
Date: 08/21/2024
My complaint has my closed as being marked as Invalid. This should not be happening. I have repeatedly tried to cancel this membership, continuously being charged. I have called many times, and keep being told to visit the location to cancel. The location in Waterville ***** is CLOSED at the moment for renovations, and unsure of when they are opening. I should NOT be paying for this membership. I want a refund for the money that has been charged and my account closed. This is unprofessional and I want a response from the company and my money refunded.
Customer Answer
Date: 08/21/2024
Planet Fitness location Waterville Maine *****
Business Response
Date: 08/26/2024
Hello,

After reviewing the account I can provide further information on this situation. Please see the below information regarding the cancellation policy from the signed member agreement and a proposed refund.
Our cancellation policy states that the signed member agrees to come to the facility or send a letter via certified mail for the cancellation. It also states that the member authorizes Planet Fitness to continue billing until cancellation regardless of usage. Further, the member has 60 days to notify us after a cancellation attempt regarding continued billing.
After reviewing the communication notes, it appears that the member was in communication with ********************** and was referred to go to the facility multiple times but the most recent check in log shows September of 2022.
We propose waiving any current balances and refunding 3 months of membership dues along with 2 collected late fees. We will also remote cancel the membership with my signature and send a copy via email of the cancellation document if this is agreed on. I can always provide the member a copy of the signed membership agreement as a resource for the above information.
Customer Answer
Date: 08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
How do I receive the money, will it be refunded back to my payment method on file?

Sincerely,

***********************
Customer Answer
Date: 09/09/2024
It has been TWO week since I replied that I accept the settle. I have yet to receive my refund or have confirmation that my account was cancelled. Continuously showing how unprofessional planet fitness is. The next billing cycle is next week. This needs to be taken care of before I get charged again, or I will be expecting an additional refund. I would appreciate some answers. Thank you
Business Response
Date: 09/10/2024
Hello,

We did not receive notice that the resolution was accepted. We have processed a refund as requested and no payment will be withdrawn. Thank you.
Customer Answer
Date: 09/11/2024
I see that you stated the refund has been sent, and I won't be charged. Some additional information would be helpful. Refund Amount? Confirmation Number? Receipt? Is that going directly to my bank account?
*I have not received a refund*
My PF account online still states that it is ACTIVE. I have gotten no information that my account has been cancelled. This needs to be done.
Thank you.

Business Response
Date: 09/12/2024
Hello,

Your account will say active as you still have access until the 16th of this month, however it is cancelled. I will resend you another copy of the cancellation document to the email we have on file with your membership. Our refund process can take 7-10 days for processing. The amount refunded will be $69.18 for your monthly drafts and an additional $25.00 for your late fees. Please feel free to contact me at ******************* if you have more questions! Thank you.
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my planet fitness membership and I have not been successful. I have had a membership for over a year but only use it during the summer when teens can attend for free. My teens signed up for their free membership May 2024 and selected the *************** location as the home gym. We attempted to go to the gym and it was closed for renovations. The gym doesn't have many locations so any other location would be inconvenient. I then tried calling the location number for instructions on the voicemail. The calls went to a voicemail that eventually became full but I never received a return call. I sent an email asking to cancel my membership and received a response saying I need to do it at the home location. I sent an email again explaining I can not cancel at the home location because it is closed. Evidently the responses are automated because I received the same email again which let me know no one is actually reading the messages. I want my membership canceled effective immediately and I want a refund of the fees incurred May-July ($125.23 which is ***** per month for 3 months and 49 annual fee) as I have been unable to use the membership as intended. Thank you
Business Response
Date: 07/17/2024
I spoke to this member and we are going to issue them a refund.
Customer Answer
Date: 07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a gym member of Planet Fitness, located at ************************************, Club Name: Ocoee, Club #*****. I was traveling for work and cancelled my membership over 4 years ago and had stopped attending 8/2019 as shown in the attached documentation. I've continued to be charged monthly ever since, and spoke in-person to Assistant Manager **** on 5/17/2024. Assistant Manager **** confirmed cancellation and no gym usage; **** stated I will be refunded 4 years of annual membership fees of total $166.16, and the last charge that came same day 5/17 of $23.49. **** additionally advised me the person to administer this payout would not be available for 2-3 weeks but to expect it returned to the same banking account I've been monthly charged. I informed Assistant Manager **** I am not in this area anymore, in which **** assured me it would be handled. I have patiently waited over 7 weeks since my in-person interaction with Assistant Manager **** and have not received any refund nor communication reflecting this had ever been completed. Any help in achieving Assistant Manager ****'s promise and expectation would be greatly appreciated.
Business Response
Date: 08/27/2024
Good evening,
************* was informed that his refund was submitted and our *************** confirmed this was disbursed on 8.16.24. Management at the location also confirmed that ************* has successfully received his refund.
Customer Answer
Date: 08/28/2024

Complaint: 21960013

I barely accept the business's response. Took way too long to where it was professionally irresponsible, HQ has extremely limited hours and did not answer my emails. Also emailed the local regional manager a long time ago, whom is an imbecile with no knowledge of how HQ operates or know how to use their own email.
Do better.

Respectfully,

***********************
Initial Complaint
Date:07/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempt to cancel my membership online after attempting to do so over the phone at the phone number listed on ****** and their website would not work. I was unable to cancel online and was forced to go into to the location. When I was canceling I was informed I would still be charged. I said I did not agree to that and said I had been trying to cancel but couldn't get a hold of anyone. The told me I had to cancel by the 10th of June and since it was the 11th I would be charge for the month of July. I asked to speak to a manager. One wasn't available. I desputied the charge with my bank once it hit my card the following week. They then attempted to charge a credit card that was not on file as a form of payment. I tried contacting the club again via phone since I was not in the area and it would not even ring. I then made a request online to have them call me. It has been over 2 weeks since that request and they have still failed to contact me. I reported the credit card charge as fraud due to being told it would be a reoccurring charge by my credit card company. The charge to my credit card was also 10 dollars more than my normal membership fee.
Customer Answer
Date: 07/12/2024
************************************************************************************
Business Response
Date: 07/25/2024
Good afternoon

This member canceled the membership after the billing period started. I was able to submit a courtesy refund. This normally takes between 7-10 business days.

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Planet Fitness (Headquarters) is NOT a BBB Accredited Business.