ComplaintsforJesse James Roofing and General Contracting

• Initial Complaint

  01/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Jesse to do a roof replacement on my sunroom. From the start there were issues with the roof replacement.His company also carelessly damaged my hot tub cover.with in 30 minutes of starting the job. Jesse came out twice to try to fix the issues.I was still concerned about the quality of the roof after Jesse told me it was perfect.I decided to hire a professional roof inspector.The roof failed for numerous things and it needs to be completely stripped and redone.This inspection was after Jesse personally looked at the roof twice and told me "it was perfect" When I asked how come no tarps or protection we're used while stripping the roof.Jesse reply was " **** happens."His company as they were stripping the roof.Threw shingles and nails all over the yard, and hot tub cover.They also filled my gutters with roof debris.When it rains my gutters are so full of roof debris they over flow. His unprofessional attitude and poor craftsmanship is clear by his statement and failed inspection report. I'm looking for the following reimbursements.I have every intention of Holding Jesse accountable though the courts if I'm not reimbursed.I have all the documentation, failed inspection report and invoice for these requests. $1375 my deposit $1100 hot tub cover replacement $200 roof inspection $238 gutter cleaning company If you don't reimburse me for these things and we go to court. I **** also be holding ***** accountable for water damage if the roof starts leaking. I **** also be seeking -Lawyers fees -court fees -my lost wages for court days. I would like to have this resolved quickly so I can go ahead and have the roof redone correctly.The sooner I have it redone.The less chance of my home incurring any water damage. All I wanted was a good quality roof at a fair price.What I got was a very poor quality roof replacement that needs to be completely re done.my property was also damaged during the job. Thank you ****

  Business response

  03/04/2022

  Business Response /* (1000, 12, 2022/01/31) */ I, Jesse James Roofing & General Contracting, was hired by Mr. ******** to replace a small, approximately 4 square asphalt shingled roof. After receiving the deposit for the roof replacement, we placed the order for materials and due to one reason or another the color of materials were delayed. Once I was informed of the material delay, I presented to Mr. ******** with the option of waiting for the original color or choosing a different color to get the job in sooner, Mr. ******** decided to move forward with a different color. By the time the materials where delivered (end of November 2021) the work schedule was pretty well booked and it would be tough to get my subs out for a day given the size of the job. I did inform Mr. ******** of this and that my team would most likely end up making it a Sunday job, or hopefully they'd get a little ahead and get a chance and fit this in within a couple weeks. Mr. ******** agreed and said that he understood. It was my full intent to fit this project in with in a couple weeks at most. A couple weeks turned into a few weeks, I could sense Mr. ********'s frustration, so I called him and offered him a discount that equated to just about 10% off the cost. Mr. ******** accepted and I scheduled the job for that coming Sunday. That weekend came and the Saturday job my team was working on ended up needing them to return the next day (Sunday). I informed Mr. ******** of the situation and let him know that they would either be there the second half of the day or get there the very next day depending on the weather. The team was unable to get there Sunday due to the time they finished and they had a 2 hour drive between jobs. The next day we were expecting some snow and I told Mr. ******** that depending on the severity of the storm would determine if the crew would work Monday. The snowstorm didn't move out until late in the day so I informed Mr. ******** that the team would be there the next day, Tuesday. The team showed up Tuesday morning and replaced the roof, side wall flashing and skylight flashing kits as I told Mr. ******** we would. I use this team often and typically meet them first thing in the morning to give them the run down and my expatiations. I always send information about the job as well, measurement's, pictures of the job and a scope of work explaining the job in detail. Unfortunately, due to the job being rescheduled to Tuesday I had a few meetings scheduled and that I was unable to reschedule and told the team if they needed anything or had any questions to contact me. My team showed up, replaced the roof, sidewall flashing and skylight kits. Unknown to me at this point, the flashing kits for the skylights were slightly too small and my crew needed to custom bend kits for the skylights, a common practice in this situation. Later that afternoon I received a call while I was in a meeting from Mrs. ********. Because I was in a meeting, I didn't answer the call and planned to call as soon as I was out of the meeting. So, I silenced the ringer and continued with my meeting. Within a minute or two I received another call from the same number, so I asked to be excused from the meeting for a few moments to answer the call. I answered the phone expecting to hear Mr. ********'s voice and answered the phone with "Hello (Mr. ********'s 1st name), how are you doing?" but instead, it was Mrs. ******** on the other end of the phone and quite sternly informed me of this. Mrs. ******** then asked why I didn't answer the phone the first time she had called, and I explained to Mrs. ******** that I was in a meeting and I planned to return the call as soon as I was out of the meeting. Mrs. ******** told me that there was absolutely nothing more important than her situation. Mrs. ******** then informed me that my "unskilled" workers that I hired damaged her $15,000 jacuzzi (only the jacuzzi cover was damaged) and that I had better get over there immediately to look at it. I told Mrs. ********, first of all if my team damaged anything I would replace it, not even a question, and also that I was about two hours away and I most likely wouldn't get there until after dark. I informed her I would be happy to stop over first thing in the morning. Mrs. ******** then proceeded to question why I was not there during the roof replacement. I expressed that I am unable to be at all my jobs and appointments at the same time and that is why I hire help/subcontractors. That answer was unacceptable for Mrs. ******** and then expressed that "my team looked like a bunch of unskilled bums that I just picked up that morning to do the job!" I tried to explain that they are not unskilled bums and that this team is some of the hardest working teams I have ever hired. Mrs. ******** disagreed and continued to verbally attack myself and my company from my scheduling to the type of people I hire, all the while with a raised voice. I asked Mrs. ******** to please calm down and to stay on topic of the Jacuzzi cover. I was then told by Mrs. ******** that she had every right to vent, and I agreed with her but to vent in regards to the jacuzzi not me personally or other aspects of my business. Mrs. ******** continued to verbally scold me over the phone, and at this point we had been on the phone for a little over 10 minutes. I reminded Mrs. ******** that I would pay for any damages and that I'd be there first thing in the morning. I was then told by Mrs. ******** that "I was lucky that her husband (Mr. ********) would not be there because he was much more angry then she was and she is definitely not happy!" I informed Mrs. ******** that I was unsure what exactly she meant by that, but if it was meant as a threat of violence, I was not concerned and that the phone call was over due to the constant aggression I was receiving. I also reiterated that I would be there first thing in the morning to look at the jacuzzi cover and if it was damaged by my team, we would replace it. Ms. ******** then expressed that I would be paying them back more then what the job was even worth. I expressed that I wasn't concerned with walking away with any money, I just want them to be happy and that I was done talking on the phone. I got off the phone and returned to my meeting. After my meeting I contacted my lead roofer and asked if there was anything I needed to know about the ********'s roof project. The lead roofer said "no, but the lady was very angry with them right from the beginning, so they just did their job and left." A few hours later I received an email from Mr. ******** with a few pictures of some sloppy tar spots and accusations that the crew didn't install the skylight kits or the sidewall flashing as we agreed and the gutter was full of debris, I expressed that I agreed that the tar looked awful and that I would be there the next day and I would take care of all his concerns. The next day I stopped over and inspected the Jacuzzi cover and to settle their concerns in regards to the roof issues. I inspected the jacuzzi cover and there was surprisingly a lot of punctures in the cover, this was concerning to me because the jacuzzi is on the side of the house where there should not have had any debris fall from, also the fall would have only been about 5 feet (not much of a fall to cause the type of damage that was there) but I said nothing except that I would replace the cover, even though I was unsure if we caused the damage or not. I cleaned the tar from around the flashing and addressed all of Mr. ********'s concerns with the roof including the very small amount of debris in the gutter that was obviously never cleaned prior to the roof replacement, the gutters where full of pine cones, leaves and typical dirt from not maintained gutters, my team always uses roofing tarps that are attached to the edge of the roof and cover the gutters from filling up with debris. I also inspected the flashing around the skylights to see why my team didn't use the kits that where supplied. I found the skylight kits were not a matching size and the team needed to custom bend flashing kits and did not use the kits supplied, and I did inform the ******** of this. The next day I received another email from Mr. ******** with a new list of concerns, mainly a bump that was in the roof. I once again told Mr. ******** not to worry I would swing over and see what the situation was and why the bump was there. The morning that I was to go and address the new issues I received an email and a text informing me that Mr. & Mrs. ******** didn't want me there due to there being 2" of snow on the roof. I expressed that the daytime temps were going to be in the 40's and that was the day to do it. They decided to let me stop over and take care of the roof issue. I also expressed that I needed the skylight flashing kits that were too small and that I might need them if I was to open the roof up to address their concerns... please see attached file for full response "I received no answer regarding the flashing kits. I again stopped in but this time I told my team that worked that job to meet me there because I was going to have them replace that entire side of the roof with me. I text once again while I was on site that I needed the 2 skylight kits, there was again no response from Mr. or Mrs. ********. My team showed up about an hour after I arrived (as I instructed to give me time to clear the snow off the roof and to inspect the bump in the roof) and just as they showed up, Mrs. ******** came outside to let me know that these people were the same unskilled bums that did their roof in the first place and asked me if I was planning on using the skylight kits on their house. I expressed that they’re not unskilled bums and that I just might need the skylight kits but wasn’t 100% sure but needed them in case they were needed. Mrs. ******** then informed me that she was not going to give me the skylight flashing kits and decided to poke more at the type of help I hire and the fact that I was on their roof once again. I felt that Mrs. ******** was just looking for a rise out of me and my team, I told Ms. ******** that I wasn’t looking for an argument and I just wanted to fix the issues with the roof. My team and I started to explore to see what was causing the bump in the roof, I was expecting to see that the underlayment was bunched up and that we would need to fix that, come to find out the bump was actually caused by an aluminum I-beam rafter that is there to hold the SIP roof panels in place. The top of the I-beam was approximately 3/8 higher than the plywood roof sheathing but was hidden under the original layer of Graces Ice & Water Shield and it wasn’t very noticeable when my team stripped the roof the first time. My team and I feathered it out and added new I&W then re-shingled that area of the roof, cleaned our mess, I took lots of pictures, then we left. I sent Mr. ******** an email later that night to explain the situation on the bump in great detail with a few pictures, I also expressed that I would rather all communication from that point on to be through email due to the constant aggression I felt I was receiving from Mrs. ********. I never received another email. A few days passed *** I received my first of 6 - 1-star reviews from Mr. ******** that was left on multiple. It was upsetting to see that he lied, said that I used foul language, and that I told him that the job was perfect when that was not the case. I also felt he was misleading and stretched the truth even though I tried to satisfy them on multiple occasions. Within the next few days the other 5 – 1-star reviews started to pop up on Facebook, Goggle, Yelp, Networks, BBB and Angi (there could be more but I’m not 100% sure) so I decided to wait and see what else was going to pop up before I start chasing poor reviews around all over the internet. Apparently, that wasn’t quite enough or maybe the ********’s weren’t getting the response they were looking for, so they decide to create a false goggle ID to further discredit my company. They also created a fake Facebook account to again slander Jesse James Roofing and General Contracting (quite obvious since it had the same poor grammar and it appeared they just cut and pasted from the other reviews). At this point I’m getting quite disappointed that the ********’s would go to such lengths to discredit my business when I was just trying to fix thhttps://concord.ebindr.com/ebindr/images/icons16x/scrub.jpge issues that they had. With complete disbelief that people would go to such lengths, I decide to take a day or two before responding. At this point the ********’s decided that they would visit all my other Facebook reviews (all 5 stars) and copy and paste his poor review on each of those, some were deleted but most responded to it and told him to remove his comments from their review it had nothing to do with them. That’s when I decided that I needed to say something because I felt that Mr. ******** was getting extremely out of control and I didn’t want him harassing my past, current, or future customers. All the reviews happened in a course of about 2 weeks. After still no further communication from Mr. or Mrs. ********, I just received a certified letter through the USPS from Mr. ******** informing me of Mr. ********’s demands to pay him for a roof inspection, gutter cleaning, the cost to replace the jacuzzi cover, and the cost to replace the roof totaling much more than the original cost of the roof project." Consumer Response /* (3000, 14, 2022/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ******* ******** have reviewed over ***** James Roofing and General Contracting's response to my initial complaint. His response is a very long list of ramblings and fabrications to try to excuse himself from his inappropriate behavior and lack of quality work. It is very concerning that in his entire response he did not actually address the fact the roof failed inspection by a *** ********* licensed inspector. The fact of the matter still remains that the roof that he had his unsupervised work crew install did not pass *********** We had the roof inspection done after he returned twice to do repairs and then stated that the roof was perfect. It's clear the roof still has numerous issues and needs to be redone. In addition to that his crew caused property damage to a hot tub cover. As he states himself in his own response he left his crew at my home unsupervised so he doesn't know what they used for tarps etc to protect my property because he wasn't there. Per the pictures and reports in my initial complaint they clearly were not used and debris was thrown from my roof in all three directions by about 5 workers at once with no protection in place. My request still stands that he returns our deposit of $1325.00 for the roof that was not properly installed. The roof needs to be replaced as soon as possible. Pays $200.00 for the need of having an inspection done which was obviously warranted when it failed inspection. Pays $1100.00 to replace the hot tub cover that his crew carelessly damaged. Pays $238.00 to have the nails and roofing Debris removed from gutters per his own contract. See attached photos of nails and debris in gutters as well. We did send all of this information and payment requests to him via USPS because he sent us an invoice expecting us to pay the remaining balance of the roof project even though it failed inspection. The one thing he stated that is correct is that yes he unfortunately caused himself a lot of unnecessary charges and grief. We would have loved for the installment to go smoothly and have been been able to use him and refer him for other projects in the future, That unfortunately didn't happen and he now needs to stand behind his work and do the right thing. If I do not receive the above requested reimbursements I **** be taking him to court. If this happens I **** be seeking court costs, lawyer fees, lost wages for court dates, and any water damage that happens from now to when I get the roof replaced. Weather permitting I'm planning on having the roof redone asap.Trying to avoid any water damage that may arise from the numerous issues that remain with the roof is my main concern. We aren't making any money off this entire stressful situation. When I first met ***** to review the job he assured me he would be onsite for the entire project. He assured me that he personally would ensure that no issues would arise. He made it sound like he personally does his own jobs. What we actually received was a roof with numerous issues that can't be fixed it needs to be replaced. In addition to that our property was carelessly damaged during this project as well. All we were expecting was a job professional done and our property protected during the project. Unfortunately the job was poorly done and his behavior has been so unprofessional that I exercised my right to share my experience with customers that may be looking to hire him. My reviews were done under my name. If he is receiving other bad reviews he may want to look at his behaviors towards home owners and evaluate his companies business practices. Thank you, ******* ******** Business Response /* (4000, 16, 2022/02/14) */ Unfortunately, I really didn't think that Mr. ******** would accept my response or in Mr. ********'s words, "long list of rambling and fabrications". My response was a bit long winded due to the fact that I wanted to get the truth out. I would rather not continue this back and forth, I tried to work it out by going back, then going back a 2nd time, I don't feel going back a 3rd time **** resolve anything. I would rather not return to Mr. ********'s residence at this point expecting that there **** most likely be something new to arise even if I was to replace the roof and this **** just carry on. I **** agree to reimburse him for the deposit, home inspection, gutter cleaning and the Jacuzzi cover. I **** subtract the cost of the 2 skylight flashing kits that the ********'s refused to return to me from the total. Consumer Response /* (4200, 18, 2022/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***** James Roofing, Thank you for replying to the Better Business Bureau's requests to work towards a resolution for this unfortunate situation. As far as the sky light kits the only reason I didn't return them to you is I wanted the inspector to see that you didn't use them even though I paid extra for them. I know you said the kits were ordered in the wrong size even though you were the one that personally ordered and measured them. You then told me your crew had to custom make something for the sky light kits because of the unusual size. If you review the NH Licensed Inspector's report the skylight flashing was not done correctly and needs to be replaced when the roof is redone. Your crew tried to force the sky lights kits on and even cut them down to the correct size and they still were unable to use them. Once I receive my full payment of $2913. 00 you are more than welcome to have the kits back. I'm not sure what use they are now since they are bent and cut up from your crew. For those reasons I'm expecting the full $1375.00 deposit back in addition to the other expenses. RECAP OF EXPENSES $1375.00 deposit returned $1100.00 hot tub cover replacement. $238.00 gutter cleaning $200.00 NH licensed inspector $2913.00 total due Please let me know when and how you are planning on sending me the $2913.00 so we can make arrangements for you to receive the sky light kits. We have been more than fair and patient during this entire project. I have made nothing off of you even though you feel as though the expenses are inflated/fabricated. I need to pay to have the roof stripped and redone per the NH Licensed Inspector. I have to have the gutters cleaned out. I had to pay for an inspection and I had to replace my hot tub cover. Unfortunately nether of us benefited in this unfortunate situation. We get nothing for the great deal of stress we endured and still unfortunately need our roof replaced. Thank you, ******* ********

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