Business ProfileforKingston Enterprises

My family brought a Ryobi battery powered lawn mower to Kingston Enterprises at the beginning of August 2023 because they're the only one registereds on the Ryobi website to do repairs in the area. I was assured they could fix anything. The self propel would randomly stop as well as the mower itself would randomly shut off while in use. My dad discussed that the mower was not under warranty, and didn't want to fix it if it wasn't worth it. The owner ended up telling him not to call him and that they would call my dad when it was fixed because they had so many mowers and other equipment to be fixed that they couldn't take calls. When we picked it up, the bill was $439.90 (after no communication like he'd indicated). He claimed the motor was the issue and when my dad was shocked by the price, the owner showed him Ryobi mowers on eBay for $600 (this mower is actually comparable to models that can be purchased brand new WITH a warranty at **** ***** *or $500). My dad paid and brought it back where I tried to mow the lawn with it. It had the same exact issue as before. I called Kingston Enterprises and they said to bring it back and they'd keep working on it for no additional cost, which I did. They eventually ended up putting new controllers into it and said they mowed their lawn with it to make sure it worked. I brought it home and it still had the exact same issue. I called Kingston Enterprises back and talked to the owner and explained that I wanted the money to be refunded since they had failed to fix it twice now and we were still bothered by the fact that we'd paid $439.90 to fix a $500 mower that STILL had no warranty. I also explained that I would have been happy to pay a diagnostic fee to get an estimate on what he'd thought it needed. He offered to take it back again. I refused and explained that it was an hour round trip for me and didn't believe that he could actually fix it. After a few minutes of back and forth, he eventually hung up on me.