ComplaintsforLittleton Coin Company, Inc.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unfortunately I do not have exact dates of occurrences. Over a year ago I made the mistake of signing up for the Littleton Coin Company Coins-******************** In the beginning, the coins they sent me seemed reasonably priced for my budget and I paid for them. However, as the months proceeded the coin shipment prices increased. I returned one shipment and they kept billing me for it. I contacted them and told them that the coins were returned. They said they never received the return. I payed for that lose. After a while it got to the point that I could not afford all these coins they were sending me. I called the company and told a gentleman that I wanted to cancel my service. After trying to talk me out of it, he said he would cancel. A few months went by and the coin shipments started again. Stupidly I again payed for them and wrote them to quit sending me the coins. The last shipment I received recently I returned using their flimsy plastic return envelope. You could obviously tell there were coins inside. Since, I have received two bills for the coins I returned. Someone probably stole the coins or the company gets the returns and tells you they didn't and continue to bill you. I'm tired of dealing with this company.

  Business response

  06/25/2024

  June 25, 2024

  
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: *******************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ******* complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  **************** began participating in our U.S. ******************* in April 2023. There is absolutely no obligation to purchase with this monthly service.On September 12, 2023, after receiving and purchasing several selections, he called us requesting to cancel the service. We promptly honored his request.
  
  On November 6,2023, **************** was chosen, based on his previous purchases with us, to receive a trial selection from our Coins on **************** (invoice 65799665).There is no obligation to purchase and we included a postage paid return label if he was not interested. After receiving payment for this trial selection, we assumed he wished to continue and sent the second monthly selection (invoice ********) on January 10, 2024. On February 14, 2024, we received Mr. ******* payment and request to cancel this service, which we again honored.
  
  On April 2,2024, **************** was chosen, based on his previous purchases with us, to receive a trial selection from our ****** ************************* (invoice ********).There is no obligation to purchase and we included a postage paid return label for convenience.
  
  Until we received this complaint, we were unaware that invoice ******** had been returned. We have cleared invoice ******** from Mr. ******* account, canceled the ****** *************************, and removed him from our mailing list. We sincerely apologize for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  
  
  
  To:**************************
  From: *********************************
  Sent:Tue 6/25/2024 5:25 PM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ****************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration caused. After choosing the cancel your U.S. ******************* in September 2023, you were chosen to receive a trial selection from the Coins on **************** in November 2023. After purchasing two Coins on Approval selections, you requested to be canceled from this service. This was honored on February 14,2024.
  
  In April 2024, you were selected to receive a trial selection from the ****** Dollar Collection (invoice ********).Until we received this complaint, we were unaware that this selection had been returned. We have cleared invoice ******** from your account, canceled all monthly services, and removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In a nutshell the company is claiming I did not return coins sent with a promotional order back in March.Timeline:March 17 - Saw a ******** ad about getting an ad for an ********** ************* coin for a dollar. Ordered it.March 25ish - Package shows up with unwanted coins. The ad is very misleading and the fine print wasn't clear about this.April 1st - Mailed back package with unwanted coins. Left a note to remove me from the mailing list in the package and sent an email to the company as well.April 11th - Package delivered to ************* ************** a letter reminding me to return the coins and disregard the letter if I already have.June 8th - Received a letter claiming I did not return the coins.

  Business response

  06/17/2024

  June 17, 2024
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: ***************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to *********************** complaint. We were unable to reach them by phone, and have sent them an email. I believe the matter is resolved.
  

  On March 17, 2024,****** responded to one of our special advertisements for the 1971-1978 Eisenhower Dollar. As promised, we included a trial selection from our Coins on ***************** introducing them to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should they decide they were not interested.
  
  On April 1, 2024, ****** sent us an email requesting their membership in the Coins on **************** be canceled, which we promptly honored.
  
  After 45 days without receiving the trial selection (Invoice ********) in return or payment, we sent a letter in April, 2024, as a reminder of the Coins on Approval sent. We sent a second reminder letter in May, 2024.
  
  Until we received this complaint,we were unaware the trial selection had been returned or that they wished to be removed from our mailing list. In our email, we apologized for the frustration caused, cleared invoice ********, confirmed the monthly service is canceled,and removed them from our mailing list. We have also removed all personal information not required for business records from Kaidens account.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  To:*********************
  From: *********************************
  Sent:Mon 6/17/2024 9:59 AM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ***************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the 1971-1978 Eisenhower Dollar and the promised trial selection from our Coins on ****************. Until we received this complaint,we were unaware invoice ******** had been returned. Please be assured we have cleared this invoice from your account, canceled the monthly service, and removed you from our mailing list. We have also removed all personal information not required for business records from your account.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a coin from them in march of 2024 for one dollar . Never received the corn and now they are sending me a bill for $36.80. They are threatening me that they are going to ruin my credit if I do not pay it. I never ordered what they say I got. I am s disabled 73 year old woman who is on Social Security and I am having my daughter help me with this as I am not computer savvy. This is entrapment.

  Business response

  06/10/2024

  June 10, 2024
  Better Business Bureau
  Attn: *****************************
  ***************
  *****************
  
  Complaint Case #********
  Consumer: *******************
  
  Dear *****************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ***** complaint. We were unable to reach her by phone, and have sent her an email. I believe the matter is resolved.
  

  On March 7, 2024,************ responded to one of our special advertisements for the 1971-1978 Eisenhower Dollar. As promised, we included a trial selection from our Coins on ***************** introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  
  After 45 days without receiving the trial selection (Invoice ********) in return or payment, we sent a letter in April, 2024, as a reminder of the Coins on Approval sent. We sent a second reminder letter in May, 2024.
  
  Until we received this complaint,we were unaware her order never arrived. We have sent a replacement for her Eisenhower Dollar. In our email, we apologized for the frustration caused, cleared invoice ******** from her account, canceled the monthly service, and confirmed reshipment of her order without any additional Coins on Approval.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  ***************************
  Manager of Customer Service
  
  
  
  To:*******************
  From: *********************************
  Sent:Mon 6/10/2024 11:01 AM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the 1971-1978 Eisenhower Dollar and the promised trial selection from our Coins on ***************** Until we received this complaint,we were unaware your order never arrived. Please be assured we have cleared invoice ******** from your account, canceled the monthly service, and reshipped your Eisenhower Dollar without any additional Coins on Approval.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Offered a promotional $2 bill for $1. Company sent multiple other items that require returning to them or I will be charged. They signed me up for some monthly trial that includes shipping more items that require payment or return. This was not clearly stated on the offer or site. They've either purposely buried this info or have completely not provided this info to the customers. A family member ordered the $2 the same day and had the same thing happen. The confirmation email says nothing about this either. Extremely deceptive company. Charge if the items aren't returned is about $30. Also, the offer is no longer accessible to view now a few days after ordering on the day the surprise package arrived.

  Business response

  03/22/2024

  March 22, 2024
  Better Business Bureau
  Attn: *********************************
  48 Pleasant St.
  *****************
  
  Complaint Case #********
  Consumer: *******************************
  
  Dear *********************************,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********** complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  

  On March 6, 2024,********************** responded to one of our special advertisements for the $2 *************** Note. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  On March 20, 2024, we received the trial selection (Invoice ********) in return, using the provided postage paid return label. We subsequently cleared invoice ********, and canceled the service. We apologize for the frustration caused, and have removed him from our mailing list.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ***************************
  Manager of Customer Service
  
  
  To: **********
  From: *********************************
  Sent:Fri 3/22/2024 4:56 PM
  
  Dear **********************,
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding the trial Coins on Approval selection that accompanied your recent purchase. Please be assured we received the coins in return, and canceled the service. We have also removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state.We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  *************************
  Manager of Customer Experience
  ****************************

  Customer response

  03/23/2024

  My concern is the misleading practice that precipitated this interaction. If the intention isn't to mislead customers, then the **** was missed by their ****eting department. The trial selection requiring return was so non-obvious that both my father and I separately signed up for the $1 $2 bill offer and were both completely surprised by the inclusion of a selection of *********** in the envelope with the $2 bill in our mailboxes. We both immediately returned the unwanted additional items and we're not charged. I reported to the BBB in hopes that the company would reexamine their practices and in the future work harder to not (willfully or unwittingly) mislead customers.  Thank you for your work and attention. I do not personally require any follow up. I am not a current of future Littleton customer after this interaction. Respectfully, ******

• Initial Complaint

  02/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  -Requesting data deletion due to a security concern of being a victim of identity theft -Customer # - ********, for account deletion with this e-mail address: ******************  -No ordering privileges with my name with these zip codes if there's an order from an issue with impersonation: 07024, 07650, and 07605 (to check with my name for placing an order, reducing fraud) -Believe ***** ******* and a shady psychiatrist have my customer number - gangstalking activity utilizing covert technology

  Business response

  03/06/2024

  March 6, 2024
  Better Business Bureau
  Attn: ***** ***********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #********
  Consumer: ***** ***
  
  Dear ***** ***********,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ****s complaint. We have spoken with her and I believe the matter is resolved.
  

  During our call, we assured Ms. *** that we had deleted all information from her account not required for keeping business records. This includes Name, Address, and Adult/Juvenile code. We previously honored her request to be removed from our mailing list, and noted her account to remove all ordering priviledges. We also assured her that no other accounts have been created under previous addresses within the zip codes provided.
  
  Littleton Coin Company is fully committed to the security and privacy of customer personal information. We never share personal information with anyone, except for companies we contract with in order to conduct normal business. Customers will never receive a telemarketing call or mailing from any other company as a result of doing business with Littleton Coin Company.
  
  For 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We strive to make coin collecting fun, easy, and enjoyable for all of our customers.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne B******
  Manager of Customer Service

  Customer response

  03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchased state quarter coins with trifold holder for grand daughter. Paid for quarters with letter to stop sending coins. Sent more coins again, sent back coins with another letter to stop sending coins, Now sending bill for dimes. never received dimes, sent letter explaining did not received. sent more coins, sent back, explaining I do not want coins, now I paid and sent letter back certified mail to sign. I told them I would contact BBB if this harassment continues. Now still sending bill for 55.00 for coins I did not receive. I DO NOT even collect coins. I just bought quarters for granddaughter. Now I regret ever doing this. I also have a credit score of 845, which means I NEVER miss or make a payment late. Can you help me and rectify this issue for me. Thank You...****** * ********

  Business response

  02/16/2024

  February 16, 2024
  Better Business Bureau
  Attn: Kelli K**********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #******38
  Consumer: ****** ********
  
  Dear Kelli K**********,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********** complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  

  On September 22, 2023, Mr. ******** placed an order on our website from one of our special advertisements for the free 2010-2021 National Park Quarters, as well as ordering the initial selection from our U.S. Dime Club.
  
  As promised in the advertisement offer, we included a trial selection (Invoice 65649479) from our Coins on Approval service, introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  The U.S. Dime Club offer also explained the monthly club service, the option to return any products he did not wish to purchase, and his ability to cancel at any time.
  
  We shipped Mr. ********** second selection from the U.S. Dime club on October 27, 2023, and received it in return on November 14, 2023. We subsequently his third monthly selection (Invoice *****273) on November 22, 2023.
  
  After 45 days without receiving invoice *****273 in return or payment, we sent a letter in January, 2024, as a reminder of the Coins on Approval sent. We sent a second reminder letter in February, 2023.
  
  In addition to the above, Mr. ******** was selected based on his purchases to receive a trial selection from our Franklin Half Dollar club. We shipped this selection (Invoice *****953) on January 8, 2024 and received it in return on February 8, 2024.
  
  Subsequent to receiving this complaint, we cleared Invoices *****479 and *****273 from Mr. ********** account, canceled the services, and removed him from our mailing list. We encourage him to keep the coins sent with our compliments. We apologize for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne B******
  Manager of Customer Service
  
  
  To: **********@yahoo.com
  From: ********@littletoncoin.com
  Sent: Fri 2/16/2024 5:52 PM
  
  Dear Mr. *********
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding the Coins on Approval and Club services. Please be assured we have canceled your membership in our services and cleared the balance from your account. We encourage you to keep the coins sent with our compliments. We have also removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at 1-800-645-3122 (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  Tyrel F******
  Manager of Customer Experience
  www.littletoncoin.com

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've contacted Littleton Coin on 2 occasions, On October 18th and today, December 27th. I've asked them to discontinue shipments of all coins, including coins on approval which was orginally placed by my wife, ***** ********* I asked them again today, December 27th, to cease ALL coin shipments. My wife is disabled and has speaking challenges. Their customer service department told me my word wasn't good enough and needed to hear from her, Really? I appreciate your help in resolving this matter. Thank you, **** ******** *********@gmail.com

  Business response

  01/04/2024

  January 4, 2024
  Better Business Bureau
  Attn: Kelli K**********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #*****997
  Consumer: **** ********
  
  Dear Kelli K***********
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********* complaint. As requested, we have not contacted him. I believe the matter is resolved.
  

  Mr. ******** contacted us by email on October 18, 2023 asking that he be canceled from our Coins on Approval service. There is no obligation to purchase with this service, and customers can cancel at any time. In our response, we assured him that we had canceled the service on his account. However, we failed to identify that the shipment he referred to was from his wife’s account, since his most recent order was in September 2021, and that our actions did not thoroughly address his concerns.
  
  On December 27, 2023, Mr. ******** emailed us again requesting to cancel all shipments sent to him. We responded asking whether the shipment he referred to was sent on a separate account at the same address, and encouraging the account holder to contact us directly. Until Mr. ******** confirmed the shipment (invoice *****031) was from his wife’s account, we were unaware of Ms. ********* medical challenges. This request was directed to her personal account representative, and due to the holidays, this had yet to be handled.
  
  Subsequent to receiving this complaint, we have honored the request to cancel her Coins on Approval service and remove her from our mailing list. We have cleared invoice *****031 from her account and encourage her to keep the coins with our compliments. We apologize for the inconvenience this has caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne B******
  Manager of Customer Service

• Initial Complaint

  12/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They send coins I didn't order. With junk mail Then, they send a bill. Then they send a bill for coins I didn't order so I can run around wasting time sending things back. A scam and a joke company Littleton coins.

  Business response

  01/04/2024

  January 4, 2024
  Better Business Bureau
  Attn: Kelli K**********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #******49
  Consumer: **** *****
  
  Dear Kelli K**********,
  Thank you for contacting us and giving us an opportunity to respond to Ms. ******* complaint. As requested, we have not contacted her. I believe the matter is resolved.
  

  On September 11, 2023, Ms. ***** responded to one of our special advertisements for the free $2 Federal Reserve Note. As promised, we included a trial selection from our Coins on Approval service, introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  After 45 days without receiving the trial selection in return or payment, we sent a letter in October, 2023, as a reminder of the Coins on Approval sent. We sent a second reminder letter in November, 2023.
  
  Subsequent to receiving this complaint, we cleared the trial selection from Ms. *****’s account, canceled the service, and removed her from our mailing list. We encourage her to keep the coins sent with our compliments. We apologize for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

• Initial Complaint

  12/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On or about December 14, 2023 I ordered 5 sets of 100 years of cent designs for $2.95. The advertisement included: free shell casing cent from 1944 - 1946. The maximum order allowed was 5. I ordered 5 sets of the 100 years of cent designs expecting to receive 5 gun shell casing pennies. I received the 5 sets as ordered however I received 1 shell casing penny. I called the company twice on December 22, 2023 and was told that because the I order form did not allow a quantity of shell casing pennies that it implied there would be 1 free shell casing penny per customer. I believe this is false advertising. I should be given 4 additional shell casing pennies ( I did receive 1 with my order of 5 sets of pennies.

  Business response

  01/04/2024

  January 4, 2024
  Better Business Bureau
  Attn: Kelli K**********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #********
  Consumer: ***** ****
  
  Dear Kelli K**********,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. ****** complaint. We have spoken with her, and I believe the matter is resolved.
  

  On December 13, 2023, Ms. **** responded to our special advertisement for five of the 1860-2010 150 Years of Penny Designs Sets. This offer is intended to introduce new customers to the hobby of coin collecting and the many services we offer, including our Coins on Approval service. As an additional incentive for responding, the offer included a Lincoln Cent Shell Casing Penny as a free gift.
  

  On December 22, 2023, we received a phone call from Ms. ****. During this call we explained that the free gift is intended as one per customer, as opposed to one per set ordered.
  

  Subsequent to receiving this complaint, we called Ms. **** apologizing for the frustration caused. We reiterated the one per customer free gift policy, and in good faith sent her four additional Lincoln Cent Shell Casing Pennies as an accommodation. We understand her confusion, and will review our advertisements for additional clarity.
  

  For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne B******
  Manager of Customer Service

  Customer response

  01/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ****
  

• Initial Complaint

  12/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm requesting data deletion of my purchase history, etc. due to security reasons. Please use the information what is supplied in the fields. I wasn't able to have it completed through their website. I'm seeking answers elsewhere, which is through BBB. In addition, I'm also requesting no ordering privileges to better protect my good name as there are unauthorized individuals knowing my purchase that I don't even share it with my friends. In that regard, I left as a customer because of too many responsibilities with my new, life change that I have no control of. Thanks in advance for reaching out to Littleton Coin Company, if only if I had more time with them to have other interesting coins to cherish for years. Hope you find this to be an important inquiry to complete because New Jersey currently doesn't have a legal requirement except in certain states. Will be waiting for a reply as soon as I hear from you. Have a nice Holiday coming up and a good day! Best regards, Ms. ***** ***

  Business response

  12/22/2023

  December 22, 2023
  Better Business Bureau
  Attn: Kelli K**********
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #******23
  Consumer: ***** ***
  
  Dear Kelli K**********,
  
  Thank you for contacting us and HTMLgiving us an opportunity to respond to Ms. ***** complaint. We were unable to reach her by phone, and have sent her an email. I believe the matter is resolved.
  We provide a page on our website where customers can request a report of their personal information. It also allows customers to request deletion of their personal information. We were unable to determine what may have caused the difficulty Ms. *** encountered while attempting to submit her request.
  
  Upon receiving this complaint, we have honored her request to delete her personal information, retaining only that information necessary to maintain business records and conduct normal business. This information includes: Name, Address, and Adult/Juvenile Code.
  
  Littleton Coin Company is fully committed to the security and privacy of customer personal information. We never share personal information with anyone, except for companies we contract with in order to conduct normal business. Customers will never receive a telemarketing call or mailing from any other company as a result of doing business with Littleton Coin Company.
  
  For 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We strive to make coin collecting fun, easy, and enjoyable for all of our customers.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne B******
  Manager of Customer Service
  
  
  To: *********yahoo.com
  From: ********@littletoncoin.com
  Sent: Fri 12/22/2023 7:23 PM
  
  Dear Ms. ***,
  I am contacting you in response to a Better Business Bureau complaint. 
  We sincerely apologize for the frustration you experienced on our website. Please be assured we have honored your request to delete your personal information. We will retain only that information required for to maintain business records and conduct normal business. This information includes: Name, Address, and Adult/Juvenile Code.
  
  Littleton Coin Company is fully committed to the security and privacy of customer personal information. We never share personal information with anyone, except for companies we contract with in order to conduct normal business. Customers will never receive a telemarketing call or mailing from any other company as a result of doing business with Littleton Coin Company.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at 1-800-645-3122 (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  Tyrel F******
  Manager of Customer Experience
  www.littletoncoin.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩