Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, our office was going to give a give to a co-worker. *** offered a one-time free set of assorted coins. No purchase was necessary. We continued after the initial "free offer" to receive additional coins with a bill. At one point, I was on vacation and the grace ****** went by and my company paid the bill. We have stated on numerous times on the enclosed paperwork to please discontinue sending any additional coins. This helped for two months and just started again. I just want the solicitations to stop with coins and invoices. This is becoming ridiculous!

  Business Response

  Date: 04/30/2025

  April 30, 2025
  
  Better Business Bureau
  Attn:******** ******
  ******************************************************************
  
  Complaint Case #********
  Consumer:***** **********
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Ms. *********** complaint. As requested, we have not contacted her. We believe the matter is resolved.
  
  On *****************, Ms. ********** responded to one of our special advertisements for the free 2009 ******* Cent Year Set. As promised, we included a trial selection from our Coins on ***************** introducing her to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should she decide she was not interested.
  
  After *********************************************************** return, we sent a reminder letter November,2024, as a reminder of the Coins on Approval sent. On November 18, 2024, we received payment for the trial selection and we assumed Ms. ********** wished to continue with the service. We shipped her second monthly selection on November 21, 2024 and her third monthly selection on December 17, 2024. After receiving these invoices in return, we honored her request to discontinue this service.
  
  In ***********, Ms.********** was chosen to participate in our *************** The trial selection (Invoice ********) was sent with no obligation to purchase and included a postage paid label to return the selection if she was not interested.
  
  Upon receiving this complaint, we promptly cleared invoice ********, canceled the service, and removed her from our mailing and email lists. We encourage her to keep this trial selection with our compliments and sincerely apologize for the frustration.We have also excluded her from being chosen to participate in any of our club programs in the future.
  
  For nearly 80 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of Customer Service            

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me a sample coin selection for review at a ridiculously high inflated price $71.70 for 5 coins and require me to zend them back at my expense $5.65 for ***** I feel this is like extortion pay them for something I did not want or pay the post office to return them. This is an unfair business practice and Littleton Coin should not receive BBB acreditation.

  Business Response

  Date: 04/04/2025

  April 4, 2025
  
  Better Business Bureau
  Attn:******** ******
  ******************************************************************
  
  Complaint Case #********
  Consumer:**** **********
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. *********** complaint. We have spoken with him, and I believe the matter is resolved.
  
  On January 22, 2025, Mr. ********** responded to our special advertisement for the ********* Mercury Dime year set. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  On March 7, 2025, we received Mr. *********** payment for two coins from the trial selection and the return of the others. We assumed he wished to continue with the monthly service, and shipped his second monthly selection (Invoice ********) on March 17, 2025.
  
  On March 28, 2025, Mr. ********** emailed us about invoice ********. In our email response the following day, we apologized for the frustration, explained how the service works, confirmed that we had received invoice ******** in return, and honored his request to cancel the service.
  
  Subsequent to receiving this complaint, we spoke with Mr. ********** to again apologize for the frustration caused, confirm his requests have been honored, and refund the $5.65 he incurred to return the invoice.
  
  For nearly 80 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of ****************

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am returning the coins listed below. I did not order these coins.1. ******** half dollar 2. ******* half dollar 3. Indian head ***** 4. Washington silver quarter 5. ******* head ***** 6. ********* nickel 7. **** Effigy Mounds National Monument quarter Remove my name from your mailing lists. I will not be ordering coins from Littleton Coin Co. and I will refuse any mailing in the future.

  Business Response

  Date: 04/02/2025

  April 2, 2025
  
  Better Business Bureau
  Attn:******** ******
  ******************************************************************
  
  Complaint Case #********
  Consumer:***** ****
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ***** complaint. As requested, we have not contacted him. I believe the matter is resolved.
  
  On January 1, 2025, Mr. **** responded to our special advertisement for the 3 Scarce Seldom-seen coins set. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining the service as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  After *********************************************************** return, we sent a letter in February, 2025, as a reminder of the Coins on Approval sent. On March 5, 2025,we received Mr. ***** payment for the trial selection, and assumed he wished to continue with the monthly service. We shipped his second monthly selection (invoice ********), which contained the coins he listed above, on March 12,2025.
  
  We received invoice ******** in return on March 26, 2025. At that time, we honored his request to cancel the service and be removed from our mailing list. We sincerely apologize for the frustration caused.
  
  For nearly 80 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of ****************

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS A SCAM. I bought a 2 dollar bill in October for 1 dollar USD. Never showed up to my address. I recently got this paper in the mail saying I ordered coins (which I didnt) and was never charged for them. I will not pay this considering I never got my 2 dollar bill I ordered and I didnt order any coins. QUIT SCAMMING PEOPLE. I saw about 5 others complaining of the same scam. Refund me.

  Business Response

  Date: 02/04/2025

  February 4, 2025
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: ***** ****
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to ***** ***** complaint. We were unable to reach them by phone, and have sent an email. I believe the matter is resolved.
  

  On October *******, ***** **** responded to one of our special advertisements for a $2 *************** Note. The order shipped October 28th, 2024, and as promised, included a trial selection from our Coins on ***************** introducing them to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should they decide they were not interested.
  
  After *********************************************************** return, we sent a reminder letter December, 2024, as a reminder of the Coins on Approval sent. We sent a second letter in January,2025.
  
  Until we received this complaint, we were unaware the order never arrived. It is apparent this order was lost in the mail. Postal losses are rare, but do occasionally occur. As requested, we have refunded the original method of payment, cleared the trial selection from the account, canceled the Coins on ***************** and removed them from our mailing list. We sincerely apologize for the any frustration caused by this lost package.
  
  For nearly 80 years, we have worked hard to deliver value, quality,selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of Customer Service
  
  
  
  To: *******************
  From: *********************************************************
  Sent:Tue 2/4/2025 5:15 PM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear ***** ****,
  
  I am contacting you in response to a Better Business Bureau complaint.
  
  We sincerely apologize that your order for the $2 *************** Note never arrived, and for the frustration caused by the letters you received as reminders of the promised trial selection of Coins on Approval. Your order shipped on October 28, 2024. It is apparent this order was lost in the mail.Postal losses are rare, but do occasionally occur.
  
  Please be assured that we have refunded the original method of payment. We have also cleared the trial selection from your account, canceled the monthly service,and removed you from our mailing list.
  
  For nearly 80 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  ***** *******
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some coin sets from Littleton Coin Company about two years ago. All I wanted was what I purchased. Since then, I have received at least four shipments of unwanted coins from them. They expect me to either pay for the coins or ship them back within a certain amount of time. I always ship the coins back and ask for the shipments to cease. I tell them I am not interested, don't want unsolicited coins, and to stop sending them to me. I have called and asked for the shipments to stop. Today, I receive yet another shipment I did not order, do not want, and now have to return to them.What I want is for Littleton Coin Company to leave me alone, do not contact me, do not send any mailing to me, especially mailings of unwanted coins that I did not order.They haven't stopped no matter how many times I call or ask them to stop. Their return form has a place for customers to "tell us how we are doing". I use it to tell them again and again to stop sending me stuff I don't want and didn't order.

  Business Response

  Date: 01/23/2025

  January 23, 2025
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: **** *******
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ******** complaint. As requested, we have not contacted him. I believe the matter is resolved.
  

  On March 19, 2024,Mr. ******* responded to one of our special advertisements for the ********* National Park Quarters sets. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  On May 24, 2024, Mr. ******* purchased the trial selection and we assumed he wished to continue with his ************************* We shipped his second monthly selection (invoice ********) on May 31, 2024 and his third monthly selection (invoice ********)on June 21, 2024.
  
  Mr.******* emailed us on June 30, ************************************************ the ****************. We promptly honored his request. We received the return of both invoice ******** and invoice ******** on July 12, 2024 and his participation in the **************** ended.
  
  Since that time, Mr. ******* was chosen to participate in our ******************************** and the Franklin **** ************ Each trial selection (invoices ******** and ********) was sent with no obligation to purchase and included a postage paid label to return the selection if he was not interested. We subsequently received invoice ******** in return and honored his request to cancel the service.
  
  Upon receiving this complaint, we promptly cleared invoice ********, canceled the service, and removed him from our mailing and email lists. We have also excluded him from being chosen to participate in any of our club programs in the future. We apologize for the frustration caused and encourage him to keep the coins sent with our compliments.
  
  For nearly 80 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of Customer Service            

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23rd 2024 I responded to an ad on social media, the ad was that you pay 1 dollar and you will receive a 2 dollar bill, I paid 1 dollar and received a 2 dollar bill plus extra coins that I did not ordered, and an additional got a brochure and I didn't bother to read and I tossed it to the garbage, a few weeks later I'm getting an invoice in mail claiming that's I owe ***** dollars, that's a real scam, I didn't asked for this extra coins and now I got a second latter, this is a scam.

  Business Response

  Date: 01/08/2025

  January 8, 2025
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: ******* **********
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ************ complaint. We have spoken with him,and I believe the matter is resolved.
  

  On October *******, Mr. ********** responded on our website to one of our special advertisements for the $2 *************** Note. As promised, the offer included a trial selection from our Coins on **************** as an introduction to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. The package contained a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  After **************************************************** payment, we sent a letter in December 2024 as a reminder of the Coins on Approval sent.
  
  During our phone call, we sincerely apologized for the frustration caused. We assured him that we have cleared the trial selection from his account, canceled the service and removed him from our mailing list.
  
  For nearly 80 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of Customer Service

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 15th, 2024 I ordered 5 old coins from Littleton Coin. The coin company shipped them to me via *** and then the *********** was to finish the delivery. The coins (according to the tracking) reached ***********, but the *********** says they never got them. I contacted Littleton and they said they'd send a 'replacement shipment" (They never did). Since Littleton never filed a claim with ***: I am out $382.00 because under *** insurance policy: ONLY the shipper can file a claim and Littleton Coin Did NOT.

  Business Response

  Date: 01/07/2025

  January 7, 2025
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: ***** ********
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ********* complaint. We were unable to reach him by phone and have sent him an email.
  
  Mr. ******** began collecting with us in September 2004 and participated in our popular Coins on ******** service off and on since that time. Most recently, he participated in the Tribute to the Wild ****************** ***** Since he returned all the items from the past few selections sent to him, we placed a hold on the program for three months. On August *******, we processed a small selection (Invoice ********), containing an Eisenhower Dollar, a 2009 Presidential Dollar, and a P & D set of 2002 ******* Half Dollars, to gauge his interest in resuming. Like all Coins on ******** selections, this invoice was sent on approval and involved no payment at the time of shipping. We also included a postage paid label to the return the selection, should he not be interested. This invoice shipped on August *******, and a shipping confirmation email was sent to him at that time and is the invoice he references in his complaint.
  
  On September 4, 2024, Mr. ******** contacted us by email about invoice ******** not arriving. At that time, following our guarantee of delivery, we reshipped those items (Invoice ********) which left our facility on September 13, 2024.
  
  On October 8, 2024, we received invoice ******** in return and, as requested, we cancelled Mr. ********* membership in the Coins on ******** service for personal reasons.
  
  In late December 2024, we received two letters addressed to our company president from Mr. ******** about invoice ********. In those letters he states that the coins he expected to receive were purchased from our website on August 15, 2024. He provided print outs of the shipment confirmation email for invoice ******** (referenced above), the associated tracking information for that same invoice,and what appears to be a screenshot from our website with 5 items added to a cart prior to checkout. We attempted to reach Mr. ******** to work with him to resolve his concerns, as we never received an order or payment for the items he described.
  
  Since receiving this complaint, we attempted to call him again without success and have sent him an email asking that he contact us. We have yet to hear back from him.
  
  As of this date, we have no record of receiving any order or payment for the items he referenced in his letters or this complaint. Should he provide documentation of payment, we will gladly fulfill his order.
  
  For nearly 80 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  
  ****** *******
  Manager of Customer Service                       
  
  
  
  To:******************************
  From: *********************************************************
  Sent:Tue 1/7/2025 9:35 AM
  Subject:Response to a Better Business Bureau ************************************************ am contacting you in response to a Better Business Bureau complaint. I have attempted to reach you several times at the phone number provided but have not been successful.
  
  I would appreciate the opportunity to speak with you to resolve this matter. Please contact me on my direct line ************** or by calling our customer service number ************** (ext. 3506). I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  ***** *******
  Manager of Customer Experience
  ****************************

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

   

  Note: I only wish Littleton had responded to my earlier requests for their help in looking into this issue. Had they done so, there would have been No need to involve the BBB.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024 I fail for the scam of giving my information for a free two dollar bill. In return I received the two dollar bill and a handful of other coins, such as an ordinary nickel and others. The latter that came with it said if I wanted to keep the coins I would be charged *****. If I didnt want to pay for the coins I could return them. I have returned them and yet this company keeps requesting I pay for the coins I have returned by mail.

  Business Response

  Date: 01/02/2025

  January 2, 2025
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: Ace **********
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. *********** complaint. As requested, we have not contacted him. I believe the matter is resolved.

  On October *******, Mr. ********** responded to one of our special advertisements for the $2 *************** Note. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  After **************************************************** payment, we sent a letter in December, 2024 as a reminder of the Coins on Approval sent.
  
  Until we received this complaint, we were unaware that the coins had been returned. We have cleared the trial selection from his account,canceled the service and removed him from our mailing list. We sincerely apologize for the frustration this has been.
  
  For nearly 80 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  ****** *******
  Manager of Customer Service                       

  
  

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ace **********

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 sets of national parks quarters from them in an online deal. When checking out, they said I'd get a free Union ************************ with each. Okay, whatever. I just wanted the quarters. Got the quarters. Look great. Happy so far. The "free" pennies weren't in the package, but I don't care. A month later I get a bill for $34.80 saying I owe money for coins from their "Coins-on-Approval" program. In the letter, they claim they sent me five additional coins and because I hadn't returned them, they assumed I wanted to keep them and pay them $34.80 for them. I have several problems with this. First, I didn't ask for and was not notified about this stupid program. I didn't ask for or want these coins. Second, last I checked, bait and switch is fraud. Third, involving the **** postal service in this scheme seems like it'd be a felony. Fourth, I never received these coins. They were not in the package. I have all the packaging from the three sets of quarters I received. No extra coins were present in separate packages or in the quarter tubes. Finally, I would have been furious had I not opened and thrown away these letters (because it looks like advertising) and then had been sent to collections to pay for a product that I don't have, didn't request and didn't know about. I called customer service and let them know how unhappy I was. The lady I talked to said I had actually agreed to the "Coins-on-Approval" when I purchased the quarter sets (I did not - I have the receipts and the emails. No where does it mention this scam program). She said she was so sorry and that the "Coins-on-Approval" "should have" been in my package. She agreed to remove the charge from my account and to disregard the letter. Still, I'm very upset. I see from other complains on BBB that I'm not the only one this has happened to. Can anyone say fraud? scam? Stay away from this shady company.

  Business Response

  Date: 12/17/2024

  December 17, 2024
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: **** *****
  
  Dear ******** *******
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ****** complaint. We were unable to reach him by phone, and have sent him an email. I believe the matter is resolved.
  
  On October ******* Mr. ***** responded to one of our special advertisements for the ********* National Parks Quarters Set. As promised, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  After **************************************************** payment, we sent a letter in November, 2024 as a reminder of the Coins on Approval sent.
  
  On December 10, 2024, Mr. ***** spoke with one of our customer service representatives about the trial selection. During the conversation she explained the trial service was included as part of the advertised offer. Since he did not receive the promised Coins on Approval, we cleared the selection from his account, and apologized for the frustration.
  
  In our email to Mr. ****** we confirmed that the trial selection has been cleared from his account, canceled the service and removed him from our mailing list. We again sincerely apologized for the frustration caused.
  
  For over 75 years, we have worked hard to deliver value,quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  ****** *******
  Manager of Customer Service                       
  
  
  
  To:*****************************
  From: *********************************************************
  Sent:Tue 12/17/2024 10:51 AM
  Subject:Response to a Better Business Bureau Complaint
  
  Dear Mr. ******
  
  I am contacting you in response to a Better Business Bureau complaint. 
  
  We sincerely apologize for the frustration regarding your order for the ********* National Parks Quarters Set and the promised trial selection from our Coins on ***************** Please be assured we have cleared this invoice from your account, canceled the monthly service, and removed you from our mailing list.
  
  For over 75 years, we at Littleton Coin Company have worked hard to deliver quality, selection, and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed. We are always disappointed when we have an unhappy customer.
  
  Please contact me directly at ************** (ext. 3506) if I may be of any further assistance. I am available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  ***** *******
  Manager of Customer Experience
  ****************************

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first learned of the company through a series of three ads titled *** A Limited Time, Get A $2 Bill *** Only $1.00 shown to me on the social media platform Instagram between Oct. 18, 2024, and Oct. 31, 2024. The three ads have identical captions, none of which include the terms Coins-on-Approval or even the word coins.I tapped one of these ads on Oct. 26, 2024, at which point the company's website popped up in my Instagram app and allowed me to select the $2 bill for purchase. On subsequent screens, I filled out shipping and payment information and placed my order. I received the $2 bill by mail on Nov. 8, 2024. In the same mailer containing my $2 bill, the company included seven coins that I did not order and an invoice totaling $34.80 for the extra coins. The invoice indicated the coins are a selection from our famous Coins-on-Approval program!

  Business Response

  Date: 11/19/2024

  November 19, 2024
  
  Better Business Bureau
  Attn: ******** ******
  ********************************************************************
  
  Complaint Case #********
  Consumer: ****** ******
  
  Dear ******** ******,
  
  Thank you for contacting us and giving us an opportunity to respond to Mr. ******* complaint.We also received his letter via certified mail on November 18, 2024. As requested, we have not contacted him. I believe the matter is resolved.
  
  On October 27, 2024, we received Mr. ******* response to one of our special advertisements offered on ********/Instagram for the $2 *************** Note.The advertisement directs consumers to our website where we describe the offer,including information about the accompanying introductory selection from our Coins on ***************** Consumers then can choose to add the offer to their cart and begin the checkout process.
  
  As promised with Mr. ******* order, we included a trial selection from our Coins on ***************** introducing him to the hobby of coin collecting and the many services that we provide. There is absolutely no obligation to purchase with this monthly service. There should have been a brochure explaining our approval program as well as a postage paid label to return the selection of coins, should he decide he was not interested.
  
  Mr. ****** called us on November 8, 2024 about the trial selection. During the call we explained the details of the service and apologized for any misunderstanding and frustration. At that time, we cleared the trial selection from his account, canceled the service and removed him from our mailing list. We encouraged him to keep the coins sent with our compliments.
  
  Upon receiving this complaint, we verified that the webpage customers are directed to explains the service. It is our mission to always ensure customers have a positive experience with this service and are knowledgeable of the details of our offers.
  
  We appreciate Mr. ******* feedback.We are reviewing the areas where he would have been looking for the information about this service and are making improvements to the customers experience. For over 75 years, we have worked hard to deliver value, quality, selection and service to coin collectors in every state. We value our reputation in the industry, and our ethics and honesty are unsurpassed.
  
  Please do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  ****** *******
  Manager of ****************