ComplaintsforGlass Street Tattoo, Inc.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a gift card for my kids for $300 for Christmas. In bold print it says "does not expire" there are zero exclusions listed on it also. I have attempted to take advantage of several sales or "deals" they have, and keep getting told gift cards can't be used for the deals and sales. How is that even possible. This money was already paid to the shop anticipating future services and work. At this point, and after reading all the complaints, I would like a refund for the $300, so I can take my business elsewhere. If we cannot resolve this here, I have no problem taking this to small claims court, I have several family attorneys on retainer.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I paid $150 for a tattoo consultation with ****** Shortly before my scheduled appointment date, I received a text message saying this consultation had been changed to an "online consultation" and that ***** would reach out to me directly. On the day of my appointment 9/21, I received a text message from an unknown number with 3 AI generated pictures of my tattoo description. Nothing was actually drawn, nothing that looked like a tattoo would look, just 3 cartoons. There was not even a conversation, he never said a word. I have reached out via phone, email, and Instagram and received no response whatsoever. The description online of the consultation promised a 1.5 hour in person consultation. Having seen other comments and reviews of experiences like mine, I believe Glass St is intentionally defrauding new clients who have already paid consultation fees.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I sent $250 to David c*** of glass street tattoo in July of 2022 for an appointment slot in July of 2023. In February of 2023 I messaged David asking for the cancellation policy because I would be cancelling my appointment. He told me he would cancel and give a full refund upon replacing my slot with another person. Now that the date has passed and he confirmed the time slot had been replaced he is ignoring and refusing to refund the $250 as stated. I even emailed the shop and have not received anything back. This seems to not be the first instance david has done this, which makes it even more aggravating as to how he is still employed when he’s scamming potential customers. I want my refund or I will be seeking resolution from higher means.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Approximately 6 weeks ago Ivan tattooed my kids names just under my left collar bone. When I setup the appointment I spelled all 4 kids names to the receptionist. She typed the names in to the computer and then spelled each name back to me. When I arrived for my appointment Ivan had me verify the names on a tablet, and choose the font. He then printed the names in 2 different font sizes. While at the printer I noticed Ivan take a hit from a vape pen. Ivan came back with the names printed and determined the smaller print fit the area best. He cut the names from the paper and then cut the names in half ( 2 names on 1 half, the other 2 names on the 2nd half). He stated this is better because the collar bone is not straight. Next he transferred the names on to my collar bone and had me check in the mirror. I realized the names were not in birth order (he put the 2nd half first). Ivan wiped my skin clean and used the same paper a 2nd time to transfer the names to my skin. I verified again (but the names were readable but faint). Ivan completed the tattoo and had me check in the mirror, all looked good. The next day I realized my daughter's name was tattoos TRYSTAN, it is spelled TYRSTAN. I called immediately to see what could be done to correct the error. Ivan was not available and I left a message, 2 days later I called and left a 2nd message, 2 weeks later I went to the tattoo shop. Ivan looked scared stated he got the messages but has been busy and stated he couldn't talk to me because he was doing a tattoo. I spoke to a different tattoo artist but again Ivan never reached out. I called again 6/23 and left another message but still no contact. I understand mistakes happen, I just want to know what can be done to correct the spelling of my daughter's name. It's frustrating Ivan has not reached out to me despite my many attempts. And I wonder what is in the vape pen he smokes while at work. I'm not looking for a refund but I want my daughter's name fixed.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 4/30/23 I went to Glass St Tattoo to get a memorial tattoo I have been waiting almost 2 years on, I was put in as a walk in under the wrong name as none of my info was collected. I got the tattoo and was charged 60$ base over the shop pricing by my artist Christian J***** plus a 40$ tip. As the tattoo started to heal I noticed issues and reached out to a very trusted tattoo artist who advised he went too deep causing most of the tattoo to fade and for the area to become all scar tissue. I tried to advise him to come to a resolution and he offered a free touch up session. I didn’t feel comfortable with him tattooing again as he said he didn’t mess it up or go too deep. I just want to have him own up to his mistake and maybe get some of my money back so I can pay for a cover up or some form of reconciliation, but I do not want Christian to be near me with a tattoo needle again.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I booked a tattoo consult online and paid $150 at that time using my debit card. On the website the consult appointment was described to be an hour and a half to sit with the artist and discuss everything. I booked with the artist Mikey bones at the Manchester location for Tuesday 3/21/23 at 5:30 pm. I showed up to the appointment and the artist left because “he had a four hr gap and didn’t feel like waiting around”. He left a sketch of a tattoo that was not at all what I wanted. I was told to contact him directly so I did and we discussed it and he was supposed to redo the sketch and meet me that Friday after 5 when I got out of work. He said he would be there because he was booked all day. I showed up again and he was not there and nothing was left. I asked for my money back and was told to call a customer service line and if I didn’t get my money back to call their Nashua location. I called the customer service line and left several messages without any call back. I called the other location and they gave me the same number to call and told me they couldn’t refund r the money. I have emailed them. And still nothing. I just want my money back but it’s been over a month and I still can’t get anywhere. I feel like I’ve been scammed. This is a legitimate business with multiple locations. I paid for a service I never received so I should have a right to my money back. I feel like at this point I’ve been robbed and I don’t know what else to do.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had an appointment scheduled with artist Alec Q**** on 2/20/23 which was also paid in full at time of scheduling on 2/13/23. I arrive 30 minutes prior to my scheduled appointment the day of my appointment only to find out that my artist was no where in site “lost his phone,” and the tattoo shop couldn’t reach him, I was given the option to reschedule! Absolutely not! I would like a full refund from David Chea the owner of this company. Spoke to Mia (David’s assistant) about my complaint and was told she would let David know so that the finance manager Dan could reimburse me in full. I have left numerous messages for Dan with no call back or resolution. Not a very good way to run a business. I am looking for full reimbursement at this point, I am willing to wait a small amount of time for a resolution from the company otherwise I will get a lawyer and file a small claims lawsuit against this company for my money. This issue will not be marked resolved from me unless my money is received in full.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I paid $150 for a deposit for a tattoo appointment and my tattoo artist got fired causing me to waste my time and money driving out here just to be told he doesn’t work there anymore. Apparently, nobody sends out a message letting clients know that their tattoo artist is not working at the company anymore. Nobody gives a call saying the appointment is cancelled. Now the "business manager" Dan won't refund me the $150 deposit even though I never received a tattoo, and I did not cancel the appointment. Dan has his phone off on Saturday's and there is no other person who is trained to handle a simple refund. I called several times and left voicemails and he refuses to refund the money. I deserve my deposit back at the minimum, but I am appalled that they send out appointment reminders for tattoo artists that have been fired! I should not have to show up on the day of the appointment to find out that the appointment was cancelled, and nobody told me! Getting a refund should not be this complicated!

  Business response

  01/24/2023

  In corresponding with this client I was working towards a resolution that may include a refund of the deposit. During the multiple phone conversations I was unable to get any pertinent information from the client other than a profanity laden tirade and personal attacks on my character. I have given the option to the client to have an amicable conversation in order to work towards a resolution, but the client informed me that she has a lawyer and has insisted that I only speak directly with them. I followed her request (“I will not be speaking with you for any reason. Any other contact will be between you and my lawyer. They'll be in touch.”) and am awaiting a call from her lawyer in order to resolve this issue. 

   

  Customer response

  01/26/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: I clearly provide “pertinent information” regarding the situation via text prior to any phone conversations with Dan. I explain clearly that “Hi Dan, I would like a refund on $150 ASAP. I will not take down my review until I receive my money back. I find it completely unacceptable that I would receive appointment reminders for an appointment that your company cancelled without telling me, the client. It's common sense to message clients when you let go of an employee. I wasted time out of my weekend driving out there just to be treated horribly by your staff over an error that was made on your end. My appointment was scheduled well in advance. My artist was let go weeks ago. There is no excuse for neglecting to inform clients that the appointment is no longer scheduled. It should not be this complicated to get a refund either. If your business is open and accepting clients a manager should be there or be available to be contacted. I understand having a day off to turn off your phone but you should have someone trained in your place for when you are not available. Business doesn't stop busy because you need a day off. You know that I did nothing wrong as a paying customer and I agreed to the downpayment of the tattoo with the understanding that I would receive a tattoo in exchange. Now that I know that this business is one that treats its customers like they do I will never ever return as a customer. My appointment was a small/ medium session and I paid $150. I deserve my money back and if I don't receive it I will be in contact with lawyers because I have rights and this is ridiculous! I am willing to throw everything I have at this until I receive what I deserve. This is just bad business.”  He responded by saying that I had hung up on him which is not true- his phone system automatically placed me on hold which is something I’ve never experienced and I did not know how long I would be on hold and since I’ve already wasted so much time dealing with this I figured I’d call back and hopefully be able to speak with him. I had already called twice and left 2 voicemails of which Dan had his phone off and did not receive them until the next day. It seems like not being available is common for him. As far as my “profanity laden tirade and personal attacks on my character” that is completely false and should not be a determining factor is receiving a refund. I am deeply disturbed by the unprofessionalism that Dan showed while speaking with me. When I asked my I was unable to receive a refund Dan said that “the way you are speaking to me doesn’t make me want to give you one.” That should not be a reason why I don’t receive a refund when he fired the employee prior to the tattoo appointment. I don’t need to hear his side of the story of why he fired the artist because it doesn’t matter to me. I did nothing wrong as a customer and I deserve a refund because I showed up to the appointment ready for a tattoo and I kept my end of the bargain. This tattoo shop has given refunds before according to the employees that I have spoken with at the shop. The company does have a "no refund" policy that does have exceptions for extenuating circumstances according to the employees I spoke with at the store (who agreed that this WAS an extenuating circumstance!) It's the financial manager Dan who decides whether you are worthy enough for a refund. That's where I think this gets really unethical. I didn't do anything wrong and then I also have to beg for my money back?! How does that seem like good business? He is extremely condescending and he expects me to not be angry or upset at the situation. I am angry! Somebody should have let me know the appointment was cancelled! And I did nothing wrong why should I be penalized??? I spoke with a lawyer and he told me to let he BBB handle it because this is clearly unethical and I do deserve a refund. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Original date of transaction 6/29/21 due to a special deal being made on the tattoo shop's facebook page. Included screenshot of the deal, which was to book a date in late 2022 for the special, also included the email receipt of charge of $500. Tattoo shop in turn, had provided a 'booked' date of 10/11/22 for the tattoo to be performed. I recall distinctly asking the front desk attendant - believe it was Connor, that what if the artist ends up sick or something else comes up for that date since it's being booked so far in advance... I received a response that if that was to occur, either a reschedule or possibly it being given to another artist within the shop. Fast forward to making sure a consultation is booked PRIOR to the scheduled tattoo day. I did a walk in to the shop on 9/3 and booked the consult - paid via paypal at $150 for that and the consult took place on 9/28/22, which was about 1 & 1/2 weeks before tattoo day on 10/11. Nia (spelling of name may be off) the assistant to David C*** (shop owner and the artist I had the consult with - as well as the special deal tattoo day) called on 10/5 and left me VM to which I responded to next day on 10/6 and spoke with her. She explained that the design that I want done doesn't fit David's style & therefore opened it up (supposedly) to other artists and I got booked with Eidon C*** for 10/29. He was literally a NO SHOW. No one from the shop called me to tell me not to come in - not great communication to me the customer. The girl at the desk helped me reschedule with same guy for 11/17. Again a NO SHOW even after I called day before on 11/16 to check that I was good to come in. Very frustrated and angry now, I called Dan (Cust Svc guy) and he appeared he wanted to help, but as I have been waiting for him to call back, I think I got ghosted and they have no intention of refunding me in full for a service that was not provided. I want full refund of $750.00

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, I recently visited Glass Street Tattoo in Nashua. I showed up to my appointment and noticed the staff smoking inside the shop. This took place near the booths where tattoos were being given. I felt this tattoo shop was not sanitary enough for me to get tattooed there. I asked for a refund for both appointments and was denied. I told told “the artist needs money.” I’m severely allergic to the oils found in vape smoke and was not comfortable with them getting away with this. I let the receptionist know that smoking indoors in New Hampshire is illegal especially since the shop is located inside a public mall. I also informed her that I was not informed of any “no refund policy” existing in the first place. I spent a good chunk of change here and would appreciate it if you could check the situation out.

  Business response

  11/07/2022

  
  

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