Complaints

This profile includes complaints for Balanced Healthcare Receivables's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Balanced Healthcare Receivables

  164 Burke St STE 201 Nashua, NH 03060-4783

  
• 

  Balanced Healthcare Receivables

  PO Box 9577 Manchester, NH 03108-9577

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from Balanced Healthcare Receivables, LLC for the last 14 months stating that I owe nearly $1000 when my insurance and hospital records show that my accounts have been paid in full. I keep trying to find out why this company thinks I owe money and can not get anywhere with them or the providers who sent me to collections. It feels like a scam at this point.

  

  Business Response

  Date: 05/21/2024

  We reviewed your account that was placed in our office by Green ******* ER ***************** This is not a Hospital bill, but a bill from the Emergency Room Doctor.  We do show that you called our office 8/29/2023 and spoke with one of our representatives.  You stated you had insurance and would call us back.  We have had no further communications from you to this point. 

  I have attached an itemized bill from Green ******* ER Physicians with notes that state your insurance company denied the claim because they were waiting for more information from the patient. If you contact us we can take your insurance information down and try to re-bill if it is not past the filing limit for your insurance. We understand that navigating medical bills and insurance can be difficult.

  I will place your account in a do not call status so you will not receive any more calls but the account will remain in our office. Please feel free to reach back out to us at ************. 

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call stating owed a bill for service. I did not want to give out information over phone. So received a bill but still no information about what the bill was or for when.

  

  Business Response

  Date: 04/22/2024

  *****************

  We sent you the letter you requested.  Our letter shows it was for Associated Physicians at BIDMC Nashoba for a date of service of 11/26/2022.  We were able to contact our client and receive an itemized bill for this date of service which I have attached.

  Should you have any further questions you can contact us at ************.

   

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** sent me a message stating that I owe $1033 for medical procedure. I paid that amount on 03/08/24 through the phone using my credit card. At the same time, they assured me that they were going to send me a receipt at the end of the day and also that they would send me an itemized bill within a week through my email. I have not received any of them so far. I really need them and I want them to send me these documents.

  

  Business Response

  Date: 03/27/2024

  Hello *****************,

  I reviewed your account and am able to provide you the documents you required.  I was able to speak with the supervisor *********************** who you spoke with on 3/8 and he forwarded me a copy of the email he sent with the Paid In Full receipt on that same day.  I was not able to find proof that the Itemized bill was sent but I have attached it to this complaint.

  We do send emails by via a secure encrypted service which does at times end up in peoples junk mail.

  Please let us know if you need anything else, you can call ************.

  Thank you.

   

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving texts and phone calls In regards to a bill with *********************. *** called and spoke with numerous people who have confirmed I do NOT owe anything. Now Im receiving a letter in the mail. This company is a scam. Do your research people ..

  

  Business Response

  Date: 04/05/2024

  We received your complaint and were waiting on confirmation from our client on your account.  There was an issue with insurance payment being reversed, at that time the automated process sent your account to us to work from ********************, then the insurance payment was Reposted with a different adjustment and payment.  Because of the timing we were not informed by Lenox Hill that that account should have been closed. 

  This was not a scam to collect money from you, just a timing issue with the automated process.  The account is closed in our office and we do apologize for the inconvenience.   

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling and texting me about a bill from 9/7/2022... when I call the hospital they have no recollection or data showing I owe money. They are harassing me by constantly texting my phone yet can't provide a bill. I would not pay this company a dollar even if I really did owe it to them, but since I don't they need to leave me alone.

  

  Business Response

  Date: 01/30/2024

  I looked up the account that we have in our office under your name.  We show that it is for your son, the letter we sent was on 12/26/2023.  We did attempt to reach out to you by phone and text. We have a record of someone calling in today from ************ stating they don't owe anything and to stop harassing them so we removed that phone number from our records and placed the account in a Do Not Call status.

  We did check with our client, ************ Hendersonville and they state that the amount is still owed to them.

  At this point our office will not be reaching out to you further on this balance.

  

  Business Response

  Date: 01/30/2024

  This person would not verify her information, did not ask for a bill and just said Medicaid and hung up the first time we were able to reach her by phone on 1/18.  Today we tried to call her and she called back stating she would not state her name but she called the hospital and they said she didn't owe anything and she wanted us to stop harassing her.  When the rep asked her to state who she was so that she can make sure we were removed the correct phone number she said we knew who she was and started screaming.  The rep ended the call and removed her phone number.

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message on 10/6/23 saying I owed $860 from a bill with ER PHYS. I never received any invoice or notification of any kind from ER PHYS to let me know I owed them any money. My problem with BHR is that I have also received nothing other than this text message saying I owe money. When I try to pay through any means they make available I have to provide a "reference number." I have never received any reference number. I just need the number so I can pay the bill. When I call, its an automated service that says stay on the line for an operator and immediately hangs up. I have gotten no response from emails or requests for contact on their website.

  

  Business Response

  Date: 11/10/2023

  ** ******,

  We did send a letter in August regarding an account for ********* ********* ******* ***********.  We did receive correspondence from you via email and a Supervisor did call you.  Don called you on 10/30/2023 and you requested the reference number which he provided and you stated you did not need any further information The reference number is ********.  If there is more information you need, which is understandable, you can feel free to contact our office at 866-460-2471.

  If we had telephone issues at some point we do apologize.  

   

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from bhr LLC debt collector that says I owe $643 for ER PHYS acct. I assume this is because I was seen in an ER for an emergency situation. I have been insured under WA state medical plan until I moved to Oregon and was then transferred to Oregon State medical plan. I have been insured the entire time without lapse. I have seen no bill and do not believe I owe this amount of money. I would like to dispute this as I do not recognize this company nor have I gotten a bill from being seen and should not owe. I am weary of getting this text message suddenly that I owe money that I do not feel I should owe and have always been covered under insurance. It seems very alarming to me that I would be sent to a debt collector or creditors for something I should not owe and not sure if this company is legit or as to why I would get a text rather than a bill by mail or even a call to explain in which I could then know what I am being accused of owing. This is upsetting and such vague information feels like it could be a scam. If it is not I do not understand why I would get a vague text without first getting a bill in which I would dispute anyway.

  

  Business Response

  Date: 10/25/2023

  ** *****,

  The client we work for is ********* ***** **** ***********.  We were sent an account for a date of service 4/16/2023.  We did mail a letters to the address provided by our client but it was a WA address. We did attempt to call as well.  We are a valid business and would be happy to help you get this resolved.  You can go to our website www.bhrllc.com or you can call us to update us with the insurance information you had at the time to try to get it billed properly.  

  If you choose to go to our website the Reference Number is ********. 

  You can call our office directly at 866-460-2471 if you would prefer to speak with a representative.

  I will update your account with the address you provided.

  Kristin M*******

   

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BHR LLC has attempted to reach me by text numerous times explaining that I owe a debt to Advent Health. I have not granted BHR or any other debt collection agency the right to text me to collect a debt. They stated they TEXTED me a validation letter in June 2023. You cannot TEXT a validation letter thus you've already violated my rights. There have been no phone calls or letters sent. I have previously requested an itemized bill from Advent with no response or letter received. I will not pay a bill to a company that cannot produce a letter of validation or provide an itemized receipt for the billed charges.

  

  Business Response

  Date: 10/25/2023

  We do work for ************ as a collection agency.  We did make attempts to call and received your call on 10/18. I see that an Itemized bill has been requested and that your account has been marked so you will not receive any further phone calls per your request.  

  Should you have any further questions you can call us at 866-460-2471.

  ******* ********

   

   

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to use Advent Health emergency services multiple times over the past couple of years due to issues with ectopic pregnancies. The last time I used Advent Health (in November and December 2022), they had to transfer me to the Baylor Scott and White hospital in Temple, TX. This transfer was due to the doctor’s at Advent being unable to save my life after overdosing me on Methotrexate (a chemotherapy drug). I was ensured that I would have no bill from them.. but I have now been receiving bills for MONTHS. A completely separate incident: After receiving a collections notice for over $23,000 from the first visit in 2021 (2 years later - in 2023), I knew there was no way I owed that much. I contacted Advent, who said my account was only in pre-collections and that they would dispute it for me. The next day, I was told there was nothing they could do because it was already to the collection agency?? Completely opposite of what I was told the day before. I was also told that there was no record I ever called on the matter, which is absurd considering I called 10-20 times. They stated that I should contact my insurance company, since they denied the claim which is why the bill was so high. I called my insurance, and they provided me with proof that they paid all claims. Advent stated that there was nothing they could do since the bill was almost 2 years old… but how is it my fault that they filed incorrectly?? So now I’m stuck with THOUSANDS of dollars in medical bills from Advent, which are going to end up negatively affecting my credit. I have no idea what to do, as Advent continues to give me the run around. I have multiple bills and statements from Advent and their affiliates, with numbers that do not correlate whatsoever. The only other option I have is to peruse legal action, which I intend to do after filing this report with the BBB.

  

  Business Response

  Date: 08/03/2023

  Hello Ms ******,

  I see notes on the accounts that were sent to our office from AdventHealth.  We received your email put through our consumer help on 7/24 and we have requested copies of the itemized bills to be sent to you.  I can tell you that we did not report any balances to any credit bureaus and we do not have any accounts for that large balance you speak of. We have not sent you any notice for $23,000.00 and you have not spoken to any representative from our office.

  I am going to make a note on the accounts we currently have that once they mail you the Itemized bills to put the accounts into Dispute status.  Once that is done we will not contact you again on these particular dates of service. 

  Should you have any questions regarding what accounts are in our office you can always call us at ###-###-####. 

  Customer Answer

  Date: 08/03/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: This business has stated that they do not have a bill with the amount of $23,318.88, but I have provided proof that I do, in fact, have a notice of that amount. I have also contacted them via email twice now, as told to do in the notice. I have sent emails to both ****************@bhrllc.com and [email protected] - all of which there has been no reply from Balanced Healthcare Receivables. I will also attach proof of these emails. It seems as though AdventHealth nor Balanced Healthcare Receivables have very good communication systems, so the two should not be working together to take money from individuals. I will also attach an email from AdventHealth's billing department stating that the matter is out of their hands.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 08/03/2023

  Ms. ******,

  I am sorry for the difficulty.  I saw the attachment you sent and that bill from us was for only $699.57.  We do not receive medical records from the Hospitals just the basic information.  When someone sends in a dispute we request itemized bills from the hospital to be sent to the patient and then once they are mailed and then we put the account into a dispute status.  I was confused by your stating we were trying to collect $23,000.00 from you since even the backup you sent only showed $699.57.  The email from AdventHealth billing office stated they sent the self pay amount of $699.57 to our office for collection. I show no record of anyone from our office telling you that you had to pay $23,000.00.   At this point once the itemized bill gets mailed it will go directly into disputed and no further mail or calls will be made on this account.

  We get the itemized bills ordered and mailed in 30 days and then mark the account as disputed and stop all collections. 

  Customer Answer

  Date: 08/03/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: I do understand that I do not have to pay the $23,388.88 - that would be absurd. I understand that the price was dropped to $699.57, but that still cannot be accurate if the $23,388.88 is not the correct original amount billed. That number has to come from somewhere, as it is obviously listed on the notice. I also understand that Advent told me the amount of $699.57 was sent to BHR.. but that still does not explain the original amount of $23,388.88. Advent stated that this amount was due to the fact that I did not have insurance coverage at the time of service, but my insurance company sent me proof of coverage for that time - which I attached in a previous message and will also attach to this rejection. I understand that BHR can only see what was sent to them from Advent, but Advent told me that the matter was out of their hands and that I needed to contact BHR with any other concerns. That is what I did by emailing BHR twice in regards to the dispute, in which proof was also provided. I will wait for the itemized bills to be sent to me, but they are going to be incorrect because Advent did not file them with my insurance correctly and there is nothing Advent can do about it now that they have sold my information to BHR to collect (this is what Advent told me when I called about this issue).The whole issue is that Advent thinks I did not have insurance coverage at the time of my visit, but I did. I'm not sure how or why it was billed incorrectly, but they were given my insurance card and information at the time of service.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 08/03/2023

  I am sorry but we are unable to provide anything other than to request an Itemized bill from AdventHealth to be mailed to the address on file.  We have nothing to do with medical records or billing for AdventHealth and no way to explain what the amount is for or why AdventHealth either did or did not bill your insurance.  As stated before we have requested the Itemized bill and will close the account as disputed.  

  I am very sorry that we are unable to provide more information or explanation to help you.  We hope that knowing that the accounts are closed from our collection office and we did not report anything to the credit bureaus will at least alleviate those concerns.

  Customer Answer

  Date: 08/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you. Yes, I just wanted the account to be closed since I do not owe what Advent is stating. I do understand that the mistake was on their end, but they were telling me that my only option was to take up the matter with BHR. Thank you for closing the account. I will wait on my itemized statement from Advent.
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Of all the.... I was sent a text message by this company telling me I owe them money. Really? A text message? How unprofessional. I call the number and sit on hold for 7 minutes only for the system to ask me to leave them a voicemail. I call back and get a human being and tell them I received a text message and he says he is going to look for my information without asking me for any information and puts me on hold. I hung up. I want this company to send me a written letter detailing what I owe with a copy of the original bill from the provider who sent it to them. In the interim, I do not want any calls, texts, emails, skype, horse and pony, smoke signals, morse code, or carrier pigeon contact. I will reach out to them after I have reviewed the material that has been sent to me.

  

  Business Response

  Date: 07/06/2023

  We have received your complaint and have put in a request for Itemized bills from Lenox Hill Radiology for the open accounts in our system.  You will not receive any further communication from us other than by mail.