Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
1aauto sold me a defective product that does not fit my vehicle. They initiated a return process for me to send the products back for a refund. They are now in possession of both my money and the products returned. They are refusing to refund my money unless they collect additional information, which was not needed to purchase the product or initiate the return, nor will they send back the parts returned. This is unacceptable business practice unfair and deceptive, similar to a bait and switch as they have plastered all over their website "guaranteed fit". It is in fact the opposite.
Business response
11/13/2023
Hello,
We apologize for any inconvenience regarding your purchase and refund. We have gone ahead and processed a refund of $466.60 which will populate back to your account within 3 to 5 business days. Please let us know if you need any further assistance, thank you.
Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought headlights for my truck from website. Used there vehicle fit tool to make sure parts fit my truck. Received lights. They are different wiring and different style bulbs. So they are not exact fit as 1a auto website stated. I filled for a return on website and it said I would receive a prepaid label to my email. Which I never got. I have called customer service 4 times and emailed them with no contact from them at all. I would like someone to reach out to me. I would like my prepaid label so that I can send back lights and get my refund.Customer response
11/07/2023
I received a shipping label shortly after filing this complaintInitial Complaint
11/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Not sure why they have a phone service. Nobody will answer or return your call. Trying to return a product and did not receive any email instructions on how to do so as the 1a auto website said I would. Have been trying to get ahold/response for 2 days. Poor customer serviceBusiness response
11/07/2023
Hello,
Thank you for contacting us. We are sorry to hear you encountered an issue when attempting to set up your return. I see we sent a UPS discounted label to your email on November 6th to assist with the return of your order for a refund of $206.80. Once the part is received, we will process your refund. We apologize for any inconvenience and please let us know if you need any further assistance, thank you.
Your Reference ID #: ************
Thank you,
1A AutoCustomer response
11/07/2023
Complaint: ********
I do not accept the business's response as a resolution to my complaint because: no email with any label from UPS (yes I checked junk mail 100x) or even a physical address to return the item has been provided, all I need is simple information WHERE to send the return item. Also, the phone service is terrible. Have been waiting on call back for days.
Sincerely,
Josh HiteBusiness response
11/08/2023
Hello,
I am sorry to hear you are still missing the UPS Label. I have attached the label to this message. I will also provide the return shipping address below:
1A Auto
15250 South Green Rd
Olathe, KS, 66061Please let us know if you need any further assistance, thank you.
Thank you,
1AAutoBusiness response
11/20/2023
Hello,
We apologize for any inconvenience. We have processed the refund in the amount of $206.80. Please allow 3-5 business days for the refund to post. Please let us know if you have any further questions. Have a great day!
Your Reference ID #: ***********
Thank you,
Jean
1A Auto
Customer Service Hours of Operation:
Mon-Fri 8:00am-8:00pm EST
Saturday 8:00am-4:30pm EST
Visit us at: www.1aauto.com
Order Line: 1-888-844-3393
Need to return or replace your order? Just click here to process your return on our website! - Returns
Need to track your recent order? Click here: Order TrackingInitial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently ordered a part for my truck from 1a auto because the website said that I would get my part by Tuesday 10/31/23. Once Tuesday afternoon came I checked the tracking that now says Thursday 11/2/23. I called customer service that told me there was nothing they could do, escalated to a manager that said I have to wait until Thursday and that they never advertise same day shipping. I go back to the website and it says clear as day “FREE SAME DAY SHIPPING” in bold letters at the top of the page. The only reason I went this route is because the site said I would get it by Tuesday. Now I have to go 2 more days without my vehicle, they were unwilling to compensate, and also told me if I cancel the order they would deduct a fee from my refund.Business response
11/13/2023
Thank you for reaching out. We do apologize for the inconvenience however our records indicate the order was delivered within the promised 3-5 business day timeframe provided for standard free shipping. The order was shipped out on the same day according to our system and delivered on 11/02. If the item is no longer wanted or needed, we would need to take it back for a refund and can offer a discounted return shipping label which would be deducted from the refund amount or we can set up a return without the shipping label. Thank you for your understanding.Initial Complaint
10/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed my order on 9/3/23 and have still not received my order. I have emailed them multiple times with tracking questions and/or refund with no response. I would like a refund of my monies since I never received the items I purchased.Business response
10/14/2023
Hello,
Thank you for your email.
We apologize you have not yet received your order. The tracking information indicates it was delivered on 10/11. The courier may leave the package behind furniture, around doors, or at another entrance. Could you check to see if it is in one of these places?We also recommend asking any household occupants or neighbors if they received the package already.
If you still cannot locate the package we will be happy to look into this further for you. Could you please confirm that the shipping address I have listed below is correct?
**** *******
****** *** ****** **** ******* * ** * **********Thank you for your patience. Please let us know if we can be of further assistance.
Your Reference ID #: ************
Thank you,
Jean
1A Auto
Customer Service Hours of Operation:
Mon-Fri 8:00am-8:00pm EST
Saturday 8:00am-4:30pm EST
Visit us at:www.1aauto.com
Order Line: 1-888-844-3393Initial Complaint
09/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a quarter window motors for my 1994 ford mustang gt. They were advertised as a direct fit for the car so I went ahead and purchased them. Upon arrival, the motors would not physically fit in the slot the previous factory motor fit in and couldn't even be installed, so I submitted a refund claim and mailed the motors back 2 days after I had received them. I was then told the process takes about 3-5 business days (from September 2nd) to complete the refund. On September 14th I emailed in question to the status of the refund, to which I received a response stating that the parts needed to be inspected and the process in total should take about 10 business days from the date they arrived on September 8th. I patiently waited until today September 26th to send an email to try and find out the status of the refund as another 10 business days passed with no response. I then got an email in return stating the parts were not "resellable" even though they were sent back in the exact same condition they came to me in. If I did not email in the first place, I would have never been reached out to about these parts somehow being not resellable, and I would have lost my money with no refund or replacement? It is a very unprofessional and frankly suspect situation that has occurred with minimal transparency.Business response
09/28/2023
Hello,
Thank you for your response. We sincerely apologize for any inconvenience. We have gone ahead and pushed the refund through for the amount of $104.95. Please allow 3-5 business days for the refund to post. Please let us know if you have any questions or concerns.
Your Reference ID #: ***********
Thank you,
Jean
1A Auto
Customer Service Hours of Operation:
Mon-Fri 8:00am-8:00pm EST
Saturday 8:00am-4:30pm EST
Visit us at: www.1aauto.com
Order Line: 1-888-844-3393Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a throttle body from you all . I got it and put it out but my car is still doing the same thing .. so I took it to get the check engine light read and it showing the throttle body code .. my mechanic said that the throttle body i got 1AAUTO DOESNT WORKBusiness response
09/26/2023
Hello,
Thank you for leaving a product review. Your feedback is important to us.
We have emailed you directly requesting additional information in regards to this issue so we can work to get this resolved for you.
Can you please provide your VIN number and the code you are receiving stating this part is defective.
Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a set of 4 ignition coils to replace the ones in my 2008 Toyota matrix. After 4 months my engine started having issues again and thinking it was a different issue since I had just replaced the coils I replaced other parts in my car such as the mass airflow sensor, fuel pump, and engine air filter only to find that the ignition coils were causing the issue due to the company sending me a part that was incompatible with my car. I’ve spoken with the business on multiple occasions and they are unwilling to refund me even though they had guaranteed the parts to fitBusiness response
09/22/2023
Hello,
The parts were purchased incorrectly per the vehicle's engine ID as noted in the listing description and listing title. We are also unable to refund electrical items once they have been installed and cannot take parts back for a refund outside of our 60 day return policy. As the parts were purchased incorrectly and due to the age they are unable to be refunded. We cannot issue a replacement of the items as they were purchased incorrectly. Thank you for your understanding. Please let us know if there are any questions.
Initial Complaint
09/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered Part 7 weeks ago nd still have not received itBusiness response
09/20/2023
Hello,
Thank you for contacting us. It appears your order may have been lost in transit.
I will do my best to assist you in any way that I can. I can send you a replacement order or set up a return for a refund.
Please let me know which option you would prefer.
Your Reference ID #: ***********
Thank you,
Jean
1A Auto
Customer Service Hours of Operation:
Mon-Fri 8:00am-8:00pm EST
Saturday 8:00am-4:30pm EST
Visit us at:www.1aauto.com
Order Line: 1-888-844-3393Initial Complaint
09/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello, I bought a pair of o2 sensors on 8/30/23 and been waiting for a tracking number to this date. I’ve called but no one answers and I emailed and no one has answered. This is the first time I decided to use 1A Auto and probably won’t ever use this site again. I’d like to get a refund for my purchase or I’d like to know where my part is.Business response
09/07/2023
Hello,
We are sorry to hear you were unable to locate your tracking information. Our records show it was sent to *********************** on August 31st, sometimes mail can end up in the spam or junk folders.
According to the tracking, the package was delivered by your local post office yesterday 9/6/2023
Please confirm your correct shipping address and that you have checked around the property, and with neighbors, thank you.
Your Reference ID #:***********
Thank you,
1A Auto
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
74 total complaints in the last 3 years.
15 complaints closed in the last 12 months.