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Find a Location

Seacoast Media Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSeacoast Media Group

    Newspaper

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    111 Nh Ave, Portsmouth, NH 03801-3772
    BBB File Opened:
    6/2/1993
    Years in Business:
    137
    Business Started:
    9/23/1886
    Type of Entity:
    Corporation
    Alternate Business Name
    • Portsmouth Herald
    Business Management
    • Mr. John Tabor, Publisher
    Contact Information

    Principal

    • Mr. John Tabor, Publisher

    Customer Contact

    • Mr. John Tabor, Publisher
    • Dennis Thompson, Complaint Manager
    Additional Contact Information

    Fax Numbers

    • (603) 427-0550
      Primary Fax

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/28/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I unfortunately paid for a newsletter from Seacoast Media Group in July of 2022. I did not realize I would be charged $11.99 per month (even after my debit card expired). Somehow they illegally obtained my new debit card information. I asked to cancel my subscription in May of 2023. I sent them an email to cancel the subscription on 5/21/23. I will attach this email. I realized they were still billing me this month so I called the number provided and asked to cancel the subscription. Not only did they refuse to cancel my subscription, it seems as though they also signed me up for a new subscription. I can’t even afford the $11.99 they are already charging me. The woman I spoke with hung up on me when I questioned why they were having me agree to a new subscription. This company should be shut down. At least I have the ability to fight the charges. I feel bad for other people, such as the elderly, who cannot fight. I uploaded the email I sent to this company. I apologize but I could not get it all in one attachment so I sent 4 attachments. Anything you can do to help me with this issue would be greatly appreciated. I am not working at the moment due to an illness and I do not have extra money to be paying for a useless subscription. Thank you so much.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roland C

    1 star

    07/25/2022

    The Portsmouth Herald is not delivering my newspaper and not one person in the company cares. I have called customer service multiple times and they tell me they will see to it that it will never happen again. I contacted upper management and they replied with excuses but no no reassurance that I would be credited for many missed deliveries. I can no longer deal with the company. I have recently written to the CEO of Gannett. That usually stimulates management to be responsive. ****** **** ********** **

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