Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried upskillist a couple years ago and I stopped because there was so many paywalls that I didnt like their business model. Fast forward April 19th I receive an email telling me I can have 90% off lifetime access to their catalog of courses. So I purchase the lifetime access they offered me for $129 and so the next day I receive a promotional email after I purchased the lifetime access that I can upgrade to the lifetime premium plan. Why would I want to pay to just read all their course material and it not be accompanied with the required elements to make this a class such as assignments, toolkits, and a certificate for learning the subject matter? They lured me into purchasing their product using verbiage that would make it seem like I have full access to their product just for there to be another paywall. I emailed them to get a refund and cancel my membership since I havent even used their product and I even stated I felt scammed by their verbiage but they refused and dont want to work with me. Upon reading their reviews many people are unhappy with this service claiming its poorly designed, the instructors arent useful, and they feel cheated. And the only positive reviews are obviously fake bot like reviews that dont even have proper grammar. Please stop this company from scamming people and shut them down. No one benefits from this company.

  Business Response

  Date: 04/30/2025

  Dear *****, 
  
  We understand and regret that you feel misled regarding your purchase, *****. We strive to be transparent in our offerings, and we want to address your concerns.
  According to our records, you purchased the lifetime membership on April 20, 2025. While it grants lifetime access to our courses, it may not include all features of higher-tier plans  
  
  We acknowledge your frustration with the different tiers of access. Our support team offered you a complimentary upgrade to the Lifetime-Unlimited plan, which includes course materials and digital certificates, to resolve this.
  
  We are sorry to hear you feel our customer service was unhelpful. We have made multiple attempts to provide a solution  
  
  We encourage any customer with concerns to contact our support team directly so we can address them individually. We are committed to clarifying any confusion and ensuring customer satisfaction.
  
  Regards, 
  Upskillist Support
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23257853
  
  I do not accept the business's response as a resolution to my complaint because: on the basis that you offer 0 refund policy. I understand no refund if I purchased and used your service but I did nothing more than go to my account settings immediately to cancel and get a refund. I had to go to my bank and get a chargeback. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/02/2025

  Dear *****, 
  
  Our records indicate that you purchased the lifetime membership on April 20, 2025, and contacted us on April 21, 2025, to request a refund. While we understand your immediate request for cancellation, our terms and conditions, agreed to upon purchase, outline our policy regarding refunds once access to the service has been granted.
  
  As a gesture of goodwill and to address your dissatisfaction, we offered a complimentary upgrade to the Lifetime-Unlimited plan, which includes downloadable course materials and digital certificates for all courses. We regret that you did not find this resolution satisfactory.
  
  We maintain that access to the service was made available to you immediately after your purchase. Therefore, we are unable to process a full refund outside of the stipulations outlined in our terms and conditions.
  
  We are sorry that your experience did not meet your expectations.
  
  Regards,

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23257853
  
  I do not accept the business's response as a resolution to my complaint because I STILL HAVE NOT USED NOR DO I INTEND TO USE YOUR SCAM PRODUCT!!!! DELETE MY ACCOUNT!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a 3 month trial period and I was charged $75 at the end of 2nd month.

  Business Response

  Date: 03/24/2025

  Hello Deepak, 
  
  We verified your account, and confirmed that you had registered for 2-months(Not 3-months) free membership through "T-Mobiles" on 21st January 2025 which got renewed on 21st March 2025 exactly after 2 months. 
  
  The membership is now cancelled, and you will no longer be charged for the subscription renewal.
  
  We have also processed your refund. The amount should be credited back to your account within 5-7 bsuiness days if not disputed by you.
  
  I hope this helps. If you need any further assistance, please contact us at "************************************************************".
  
  Sincerely,

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a 3-months trial through the ********* app and used it for about a month before I stopped. On January 15, I received an email reminding me that on January 22, I will be charged $69.99 for another subscription cycle and I decided to cancel it. HOWEVER, I wake up today, January 22 and find that they have charged me $74.36, For a subscription I definitely cancelled. I immediately issued a request for a refund through the little link they gave but given the appearance of this all and other reviews, Im sure theyre going to give me a hard time. IM JUST A BROKE COLLEGE STUDENT, I NEED MY REFUND!!

  Business Response

  Date: 01/23/2025

  Hello BBB, 
  
  The customer missed to cancel the subscription before the renewal due date despite the reminder sent. Hence, the subscription was renewed. 
  
  However, we have forwarded the refund request to our Billing team to process the refund as soon as possible. The refund amount should be credited within 3-4 business days depending upon the bank processing time. 
  
  Regards, 
  ******** *******
  Senior Manager - Upskillist 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was automatically enrolled in a free trial through ******* without any request nor consent from me and I was told that i would be automatically enrolled in a paid subscription at the end of the trial

  Business Response

  Date: 01/23/2025

  Hello There, 
  
  No user can be enrolled automatically. The student must have shared their personal details along with payment details to enroll for a free trial. 
  
  However, we see that the Trial has been already cancelled and the email address is unsubscribed. 
  
  The student should not be charged after the free trial period is expired unless the student reactivates himself.
  
  Regards, 
  ******** ******* - Senior Manager
  Upskillist

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a "free trial" through T-Mobile. Actually found a course I was interested in, bc it goes along with the degree I am already in the process of getting currently. The course materials were *****, a little disappointing since it is supposed to be a free trial. But, not only was I charged ***** once, but two minutes later charged ANOTHER *****. With a ****** payment they don't require a screenshot being sent, however I sent TWO screenshots as well as my ****** email. Their response was "we'll get back to you". It took two minutes to TAKE my money, I expect it to take two minutes to return it as well. Especially since I provided ample proof of the transactions. I lost my job over this, & told them that would be the outcome if I didn't get the money back immediately. The money they TOOK was for something I had to buy for my job, that my ex employer provided the money for.

  Business Response

  Date: 10/09/2024

  Dear Samantha,

  As previously communicated by our billing team, the charges were incurred for two separate courses that you had intentionally purchased the Toolkit for each.

  However, considering your situation, we have already initiated the refund. Once the refund is processed, our billing team will notify you via the same email. 
  
  Thank you for your co-operation.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Upskillist 3 month trial. I had cancelled the same day it was supposed to be charged then was charged. I have contacted the support team for a refund but they have denied it. I did not authorize this! They have refused to refund me after I contacted their customer service repeatedly. I have never dealt with any company like this! I would like my refund!!!

  Business Response

  Date: 09/23/2024

  Hello *****, 
  
  We see that you have already disputed the payment with PayPal. 

  Once a chargeback/dispute has been raised, those funds are locked with the ****** and cannot be released from our side. You will receive the money from ****** if they resolve the dispute in your favor. If the dispute is resolved in our favour, you can contact us back and we will process the refund.
  
  You may check with your ****** for further updates regarding the chargeback/dispute.
  
  Please let us know if you have any questions.
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had brought a subscription course. I had canceled the subscription because i never used It. I was told by ********** that handles their cc transactions that my refund request went to Upskillist finance **** and that they would contact me about refund of *****. They never did. I just keep receiving email messages from them they will contact me in 1 to 2 business days but they don't. I just want my refund of *****

  Business Response

  Date: 09/23/2024

  Hello ****, 
  
  This is to inform you that we have already processed the refund. The amount should be credited back to your account within 3-5 busienss days.

  Sincerely, 

  Upskillist Support

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been gaslit by Paddle.com and Upskillist since 9/2/24! I took part of a 3 month T-Mobile trial for a Upskillist membership. I marked it in my calendar to contact them the last week of August to let them know I no longer wanted the service. The last week of August I could not find anything in my emails with who to contact on how to cancel-- there was nothing. After searching online I found a "talk with a real human" for Upskillist and called and cancelled. It was possibly some type of scam or something, and unfortunately I gave those people my information. On September 2nd, I get a notification that a "paddle" company took out $69.99! I contacted them immediately to try for refund - first they said I had no account with them! Then on the 3rd, I provided information with them proving they took my money and it was for Upskillist --- they said nothing could be done- all via email- and that they contacted me in time and I failed to respond ( NOT TRUE!!!) , so I was responsible. I searched and searched and could not find anything from either company giving me a one week heads up . I THOUGHT I was stuck-- I fought them for 3 days , they said since nothing could be refunded, they would give me a 6 month free access, to be "nice" with the 1 paid month. I really wanted my money! I looked at the account today. It's ANOTHER SCAM-- in fact, it knocks me out of 1 month premium membership that I WAS FORCED TO PAY and replaced with "gift". Crappy account that keeps asking for more $ to work. I decided ENOUGH! Time to complain to BBB! When I came on here I see many people in the same situation as I am in!Paddle and Upskillist lied to me -- I DID HAVE GROUNDS TO GET MY MONEY BACK! I have read all of the complaints here and my situation was the same- the companies have been gaslighting me for the last 3 days! Forcing me to feel like I had no choice!! I WANT MY MONEY REFUNDED AND I DO NOT WANT THIS CRAPPY 6 MONTH WHATEVER IS! I am so upset to find out I AM DUE REFUND

  Business Response

  Date: 09/10/2024

  Hello There, 
  
  We have successfully processed the refund. The amount will be credited to user's account within 3-5 business days. 
  
  Thanks,

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Upskillist subscription months ago after I activated the T-mobile Tuesday offer. I just wanted to see if this was something that interested me. I made sure to cancel it because at the time I was starting my chemotherapy and needed to conserve any money we had for possible medical bills. Fast forward to this week and I was charged ***** USD without my consent. When I attempted to contact and work with them, they informed me that I was lying about canceling. I went into my account, made sure it was canceled again and went to contact them to explain I am not alone with having issues with the t-mobile promotion. I informed them that my husband is a 100% disabled veteran and I am a cancer survivor in recovery treatment, so our income is limited and we do not want to keep this program. They told us that there is no possible way to refund this and proceeded to ******* my email multiple times with special discount offers for their programs. Frankly I feel this is insulting, especially after I have read multiple reports now of how they are doing this to other people, not caring about their situation or the fact that they are charging after canceling. What is even more frustrating is finding out this company changed their name since their previous version was getting a bad rap for doing the same thing they are doing now. I just want my refund and to never have to deal with them again.

  Business Response

  Date: 09/10/2024

  Hello There, 
  
  We have shared the payment details with our finance team to process the refund. Once the refund is processed, the student will receive an email confirming the same.
  
  Thank you,

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3 I had a calendar reminder set to cancel my membership. At which I did. After a screen that gives prefilled answers as to why one chooses to cancel subscription it then again shows another screen to attempt to keep ypur business, but I once again clicked cancel subscription. This was a free trial through T-mobile. I canceled it, there was no mistake on my end, I don't care what their representative says. I emailed and submitted a ticket 9/4 for a refund. They canceled the subscription on their end , but don't want to issue a refund. They want to charge you that once and make their money like that. They are demonstrating deceptive practices as a cancellation does not automatically give an email proving you have canceled so that they can collect the charge and say you never canceled. I am looking for a refund of the full amount. Thank you.

  Business Response

  Date: 09/07/2024

  Hello ********, 
  
  We have already forwarded your refund request to our finance team. The refund will be processed within 3-5 business days and you will receive a refund confirmation once this is processed.
  
  Thank you,