ComplaintsforVizard's Guns and Ammo LLC

• Initial Complaint

  06/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a firearm that was supposedly in stock. On the 3rd business day of processing I asked for an update on shipping. I was told that there was an issue they couldn't ship 12 round mags to NY. Which I was ok with I told them to ship it with no magazines at all. They responded that they are canceling my order because they won't be told what to die or words to that effect. In my opinion they didn't even have the firearm in stock as it is a hard one to find and they sold it hoping to fulfil it once they received it. They said they'd issue a refund, but I have not received a receipt of a refund.

  Business response

  06/03/2022

  Hello ******,
  

  As stated yesterday, due to New York State laws it is illegal to ship this firearm to you. We will not ship high capacity magazines to law enforcement in New York. You were already refunded in full yesterday. Please refrain yourself from threatening our sales representatives about shipping the firearm illegally. You also received email confirmation as well as the reason why your order was cancelled. In the future, you would need to purchase a legal firearm within your state laws. Good luck! Have a nice day! 
  

  VizardsGunsandammo.com

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made my third order with the company in the complaint on March 30th. Made 1st order on March 10th and 2nd on March 14th. They seem to be continually luring people with the promise of lower priced ammunition to their website and have a flat rate shipping charge. So the more quantity you order the more it saves you on your cost per round purchase in total. First time I ordered they reduced my order from 18 boxes to 6 and charged me same for shipping. While I wasn't happy they did contact me and I told them it would be ok. I then saw them post 10 boxes of the same type of ammunition for the cheaper rate on their website days later and asked why they didn't just send me that and it looked as if they were trying to save money on shipping to reduce order sizes and weight. (Since they have flat rate shipping) They said it was a misprint in stock which I had a hard time believing, but didn't argue with. Upon placing my third order for 10 boxes of cheaper ammunition I also placed an order for 10 boxes of more expensive ammunition because the flat rate shipping made it worth buying both types because they were the same name brand and specifications. Never heard anything from them on shipment so I emailed and tried calling with no answer. Got a notice that half my order shipped for full shipping rate and of course the more expensive ammunition without me approving this. They simply cancelled part of my order once again for the third time. Called customer service and while the girl on the phone was nice , she simply said that I couldn't return the items for my money back or get any type of refund even though they changed my order costing me money on average cost per round. Costs me a lot more per use of one item than it would have if they would of fulfilled my order correctly. Was told higher management wasn't working but would be in next day. Called next day and left message earlier in day and told them I would hope to hear from them by end of day. I didn't hear back.

  Business response

  04/26/2022

  Hello,

  Thank you for your message. Per previous email, phone calls, and review sites; you were refunded for the damaged ammunition. We reached out via email 3 times about your order as well as called via telephone. You have already received the ammunition with fedex.com;

   

  Shipment #*****
  10 items @ 6th Apr 2022
  Tracking #: 27173335****
  Product Quantity x Product Name
  10 x RIO AMMUNITION SG328 Game Load Super Game High Velocity 12 Gauge 2.75 1-1/8 oz 8 Shot 25 rounds
  Product Total
  $149.90
  Product Sku
  SS-WH2-117552
  Shipped Quantity
  (10) Shipped
  Order Summary
  Subtotal
  $149.90
  Shipping
  $15.95
  Tax
  $0.00
  Grand Total
  $165.85

   

  Refund was 4-6-22;

   

  
  Transaction Successfully Refunded
  
  Transaction Receipt
  Merchant:
  Vizards
  Date:
  04/06/2022
  Transaction Type:
  Card Settle
  Amount:
  $-129.90
  Credit Card Information
  CC Type:
  Visa
  CC Number:
  ************4787

   

  Have a nice day.

   

  Vizardssgunsandammo.com

  Customer response

  04/27/2022

  
  Complaint: 1704****
  
  I am rejecting this response because: 

  They false advertise on their website , they ship altered orders without consent, they refuse to accept that they charge customer extra when altering orders. 3 times in a row when ordering advertised a cheaper price and when you order anything along with your order they will cancel the cheaper items because it costs them more on shipping and ship more expensive items at a flat rate for less items to save themselves money and cost you more. Asked for the order to be cancelled and they refused and was told no already shipped. They followed with , no refunds , no discounts. All I wanted was the items I ordered at the agreed upon price but they failed to live up to their end of the order and I in turn got punished with no restitution or means of cancellation or refunds. Very shady business that has customer service that just tell you same line, no refunds, no returns. Mean while they profited more off my order and in turn cost me more. 
  
  Sincerely,
  
  *** *****

  Business response

  04/27/2022

  Hello,

  Please see previous response. 
  

  Have a nice day. 

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday , January 3rd, I ordered product from Vizard's. A credit card was used and I put in some part of the information incorrectly. I then filled the order in again fixing the problem and the transaction went through. Later that day a Vizard's tech person cancelled my order and they sold the product to someone else. I called and asked why I was not contacted if they thought there was a problem. Vizard's customer service did not offer me any help. There own website said they can't cancel your order once it goes through so they violated their own policy. I simply want the order filled as I have asked them from the beginning. if they can cancel my order they surely can cancel the order made after mine and give me the product I paid for.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2022/01/05) */ Hello, Per previous communications. The order was voided due to no billing match with the credit card company. The cardholder was never billed. Transaction Successfully Cancelled Transaction Receipt Merchant: Vizards Date: 01/03/2022 Transaction ID: XXXXXXXXXX Transaction Type: Card Void Amount: $547.79 Credit Card Information CC Type: Visa CC Number: **************** Consumer Response /* (3000, 7, 2022/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said I wanted the order but vizards cancelled it. I still want the order I paid for.The company has never talked to me or apoligized or tried to make this right. That is why I filed the complaint. Business Response /* (4000, 9, 2022/01/07) */ Hello, You would need to submit a new order with the correct billing address that verifies with the bank. If you submit the order again and it has incorrect information then it will be voided/cancelled again. Have a nice day. Consumer Response /* (4200, 11, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again the order would not have went through if my information was not correct. You would not have had to refund my money and give me a credit if my informationn was not correct. Vizard's cancelled a good order. I placed a good order and received a confirmation. I just want the ammo I ordered at at the price Your web site told me.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Before ordering I checked their website to determine is they shipped ammunition to California. I found on their FAQ that they did indeed ship to CA. All they needed was my FFL to provide their FFL information which is very standard. With this in mind, I placed my order on a Friday and my FFL provided the information as required on Sunday. On Tuesday, I was getting worried, because I had not received any notification of shipment so I tried to call them. No one answered. I tried again via text through their website (no one answers the phone there). I asked when will my order ship and Vanessa stated she needed FFL info. I explained that this was provided on Sunday and she stated they cannot ship to my FFL because my FFL didn't provide a specific type of license (01 gun license). I explained I ordered AMMO not a gun and my FFL was licensed in the state of CA to purchase and sell ammo. Vanessa insisted they needed a 01 gun license. I also mentioned that this requirement was never disclosed on their website or I would have not ordered because gun dealers in CA charge 20-30% for FFL services on ammo. I mentioned to Vanessa that none of this info was on their website and I kid you not, Vanessa was in the process of changing the website to reflect what she was telling me as we text back and forth. She then presented it to me as if it was there all along. Fortunately for me, I took a snap shot of the website page before it was changed (attached). Instead of stating this was their mistake and returning my money in full, they lied and tried to CYA so they can charge me 15% for canceling my order (which was never pulled, packaged, or fulfilled). I would like a refund of 15% plus I would like to warn other buyers of the ethics and dishonesty of this company.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/13) */ Hello *******, Thank you for your message. As stated online and on previous communications, per CALIFORNIA state laws, all ammunition orders are required by law to ship to an 01 FFL LICENSED DEALER. You stated you did not want to ship to an 01 dealer because you do not want to pay the state transfer fee. CALIFORNIA requires ammunition to conduct a background check for all transfers. We will not ship ammunition to a non 01 ffl dealer. Have a nice day. Vizardsgunsandammo.com Consumer Response /* (3000, 7, 2021/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained, I purchase ammunition from across the country from multiple vendors who reside in multiple states. They were all able to ship ammunition to the FFL I provided without issue. Your company is the only company that has ever requested an 01 FFL License which is for the sale of Title 1 firearms and gunsmiths. Note, there are 9 different FFL licenses in the state of California and several of them allow the purchase and sale of ammunition. There is also a California Ammunition Vendor License that allows vendors to sell ammunition ONLY, hence they do not need an 01 FFL licenses. Please consult someone in the know, because you obviously do not! My complaint is about your ethics. Changing the website to match your requirements after I made my purchase is dishonest! If this requirement was clearly posted on your website prior to my purchase, I would not have placed the order. I checked and have a copy of the page before you changed it. Instead, you changed your site and tried to pass ** off as if it was there all along to keep 15% of my money. I am no lawyer, but I am sure your actions are illegal. As for your response, it does not address my complaint (your dishonesty). For your information, the FFL I provided does run background checks every time I purchase or pickup ammo, because they are a California licensed ammunition dealer. The fees you are referring to have nothing to do with this case. So I will explain it one more time, I don't ship to 01 gun dealers because they charge 20-30% for FFL transactions. Ammunition dealers charge 3-10% on FFL transactions and is the reason I run my ammunition purchases through them. I provided you a legal FFL licensed to sell Ammunition in the state of California and you rejected them because of your 01 requirement (which was never posted on your site until after I purchased). Again, none of this has nothing to with the case. Refund my 15%. Business Response /* (4000, 9, 2021/12/15) */ Hello *******, As stated previously, you purchased the ammunition and our policy requires it to ship to an 01 ffl dealer legally within the state of CALIFORNIA. You chose to cancel the order instead of shipping the ammunition to an 01 dealer. The 15% cancellation fee will not be waived. Have a nice day. Vizardsgunsandammo.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩