ComplaintsforHampton Inn & Suites by Hilton
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This incident occurred for my daughter (*****) who was staying at this establishment, her statement is below. We checked in on January 26th, incident occurred on January 27th, and checked out on January 28th. The total amount I paid was $232.96. On Jan. 27th around 11pm, my bf (w/ a disability) and I were watching a show on Netflix (on my laptop, the tv was not working), we were laughing and we received a noise complaint for that I guess. The staff member, Mikaeil, came up to our room to tell us “if we receive another noise complaint, then we will kick you out”. Extremely unprofessional delivery. After being threatened, my bf had a terrible panic attack and was afraid to make any noise at all, even just using the bathroom, in fear that we would be kicked out. After a sleepless night, we chose to leave a day early (on January 28th), cutting our vacation short. When leaving, Mikaeil, was checking us out and didn’t inquire why we were leaving a day early. No hospitality at all. I said to them “it wasn't okay the way you talked to my bf last night, he has a mental disability and you caused him to have a panic attack. I would like to talk to your manager and while smug, he gave me the card for the manager as she was not on site apparently. I’m a paying customer and my mom is a Hilton Honors member. I wasn’t even offered a refund for my leaving a day early. I’ve been using Hilton hotels when traveling for the longest time and this was by far the worst experience I have ever had. We felt so unwelcomed and anxious during and after this experience. Additionally, I was sent a survey to complete and mentioned the above about my negative experience and how I believe it should have been handled. I was reached out to by Victoria (the front desk supervisor) with an apology, but when I inquired about a refund (for $232.96) for leaving a day early and cutting our vacation short (numerous times) and I was met with no response.Business response
04/04/2023
Good Morning
I have processed the refund of $232.96 on to guest credit card VSxxxx*****
Please allow 3-5 business days to see the credit onto credit card.
Thank you
Chitran
Customer response
04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.