Business ProfileforPlanet Honda

On Aug. 17, 2022 I purchased a 2006 Toyota Highlander from Planet Honda in Tilton NH and they told me everything was good on the vehicle and I was unable to bring it to a mechanic because there was a sales person that was with me, So I had my father look it over but he could only see what he could. Everything seemed fine until I had to get the highlander inspected in Mar. 2023 and the only garage I could get into was on May 1,23,they told me it failed due to the rear subframe and that the car should’ve never been sold in its current condition, Ever since that day the highlander failed inspection I have tried so many times to call them to get the problem fixed and I couldn’t get anywhere as no one would answer the phone whenever I tried to call and on Jan. 27, 24 I was finally able to get a ride to the dealership and spoke with them and told them what the problem was and told them that they either needed to fix the subframe or get me into a different vehicle with the same monthly payment I had as the highlander and with no money down for a new vehicle and they agreed to get me into a different vehicle with the same monthly payment and nothing down. They took down all my information and they said they would call me Monday Jan. 29, 24, with what they could do. I didn’t hear from them at all until I called to speak with someone and I got a call back 30 minutes before they closed and I was told that the place what I have a loan with now would work with me but my monthly loan time frame would be pushed out to 65 months but the dealer ship wanted $4,600 as a down payment, I said if they couldn’t make things right then I was going to contact DOT and that’s what I did and they told me to contact the BBB and that’s what I am doing now. All I want from Planet Honda is to properly fix my highlander or give back the down payment and all monthly payment I have made towards the highlander, and they can pay off the rest of the loan for the highlander.