Business ProfileforRosencrantz and Guildenstern Banknote Corp.

I looked at the Fine Art Products website and I ordered a nightlight of a Monet painting--Japanese Bridge [IL531] in April 17 or 18, 2023. I authorized a payment of 24.00 for the light and 2.95 for shipping. On Apr 18 I received a receipt ******* indicating the order was received and the item shipped. Since then nothing. June 11 I reordered the same item for the same price and again received a receipt ******* indicating the item was shipped. But nothing has arrived to me except the email receipts. So, I have ordered and paid for two of the same item; yet nothing has been sent to me, though the receipts each say it was shipped. I tried telephoning but always was transferred to an ad offering a life alert item which I did not want; then the phone call was disconnected. After several attempted calls, my number was blocked. I sent at least 12 emails to *******@fineartproducts.com or *****@fineartproducts.com and received no response; now my emails are blocked or returned as undeliverable. About a week ago I sent a letter to their address giving this same information with copies of their emails to me which indicated the items had been shipped. So far, no response has ever been sent to me. I am really frustrated as I receive no responses to my queries and yet I have paid for two of the nite-lights.