Business ProfileforBorgata Hotel Casino & Spa

Stayed in the hotel/casino many times, thought it would be a good idea to go with family members since we had good experiences in the past. I booked two rooms on a holiday weekend. When I checked in (before 2pm) I was Told one room was ready and in order for us to have rooms next to one another I would have to wait a while for it to be cleaned. No Problem!, dont mind waiting at all, being that my wife and I came with another couple (sister and her husband) we would like to be next to one another, or at a minimum close by. You would think that isnt a lot to ask for, apparently when our second room was ready it was at the complete opposite end of the floor of the first room that was checked in already, and it was a Completely different room from what we booked. Ok small Hiccup, but it can be fixed right?.. Nope, after wasting more of our time at front desk we were connected to VIP. What a joke that was as well, first ******* in VIP was giving my wife attitude while trying to explain the situation, nothing was resolved, I tried to speak with ******* as well, didnt go very far because ******* then hung up on me. So here we are stuck in our room, other room is the wrong room, SUPER frustrated because we at this point would like to eat, maybe go to the casino and start enjoying ourselves but cant. So we try going to guest services (again), spoke to someone, who spoke to someone else who spoke to a Manager ****, it seems that **** had some trouble helping us as well, he was finally (after some begging and complaining) able to give us a room (a room correct to what we booked and paid for) on a different floor, Ok fine. Problem is, the borgata elevators are set up to only allow you to your own floor with access using your room key.. we couldnt go to our inlaws room and vice versa throughout our stay since we only had room keys to our room and unable to have access to other floor!!, was a horrible experience!!Never again!! Useless help/customerservice