Business ProfileforShowboat Hotel and Casino

This is the worst customer service I have probably ever experienced not only in AC but anywhere period. I go there to check-in first off I can already tell the representative had an attitude not sure why. I gave them my id she told me I was not in the system and that booking.com has had 4 other customers before me with the same issue mind you she didn't even bother trying to help further with the matter she just told me call booking myself. Then I call booking.com they said they see my reservation and I go back to the front desk with the booking.com rep on the phone telling them I am good. The assistant manager I kid you not told me well you paid booking but I don't see you in my system I need to get paid. WHAT!?!? Who says that to a customer and that their manager? I spoke with every rep they had at the desk before getting to a manager I spent 2 hours trying to get it fixed and nothing they didn't even try to help! So booking.com found me another property which I paid for the same day and guess what I walked right into the resort and was booked into a room with no problems AT ALL! Thank god because the resort I ended up staying at blows showboat out the park. I think these people need to be coached on customer service and their systems need to be updated they are so behind in technology there it really is a joke. I would also like them to apologize for their attitudes and I want compensation for my time driving 3 hours and spending another 2 hours with them honestly they all should be FIRED!!