Complaints

This profile includes complaints for Viking Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Viking Pest Control

  106 Allen Rd Ste 310 Basking Ridge, NJ 07920-3851

  
• 

  Viking Pest Control

  670 Union Blvd Allentown, PA 18109-3250

• 

  Viking Pest Control

  670 Union Blvd Allentown, PA 18109-3250

• 

  Viking Pest Control

  435 Route 18 E Brunswick, NJ 08816-2310

• 

  Viking Pest Control

  97 Mount Bethel Rd Warren, NJ 07059-5126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Viking bought out our original pest control contract from another pest control company a couple of years ago. We got 4 visits a year with our old company and when Viking Pest took over, they only came out 3 times a year. They never informed us that they were "changing" the parameters of the contract to only 3 times a year. We decided to NOT renew our contract this year in January of 2025 because although the service people that came out were very nice, the company is impossible to do business with. That and the fact that they never informed us they were changing the specifics of our contract when they bought it from another company. They raised the rates and give you less service. We thought that by NOT paying the invoice for 2025 when it first came in January automatically meant we cancelled our contract with them. Like a magazine subscription. you don't pay, your subscription is cancelled. We finally called in March when we kept getting billed and they then "cancelled" our contract but said we still owe them money and they will continue to bill us because they said we were "on call" for those two months even though they didn't service us for that 1/3 of the year. I asked for proof in our contract that they informed us of the change in contract from 4 to 3 services a year and that the contract autorenews every year no matter what and they have not provided that information to us. They are impossible to get a hold of. Ever. Now or before. You call and they leave you on hold for over 1/2 hr. and nobody ever picks up the phone even after they claim they transferred you to the correct department. I actually don't think they even have any intention of answering and hope that you do give up and hang up. We would love to void the $97.41 and take that off our cancelled account and if they are not willing to do that, we'll pay the $97.41 if they come and service our home one more time and we'll be done. We'll keep our cancelled contract.

  

  Business Response

  Date: 04/07/2025

  Good afternoon, we will be refunding the the customer the disputed amount. 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *** ****** *****

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called viking to have an infestation problem resolved. We were told that the treatment would require 3 visits and that they needed a credit card to get started. We then received an email for a 1 year contract, which was never discussed and we did not sign. I called ***** the manager to get clarification and explained that this was not something we signed up for. He said he would refund the service and cancel the contract (that was never signed). He then passed me off to 2 representatives who said they have not received confirmation from ***** to cancel and refund me. When I asked to speak to him, they said they would give him the message. He never called me again, but a few days later he texted me saying 'appologies for the misunderstanding, we cannot refund you

  

  Business Response

  Date: 11/25/2024

  Good Afternoon, Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. Your experience is important to us, and were committed to making sure every customer is happy with our service. We will have one of our managers contact you regarding this issue.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 1 day after automatic renewal billing charge to my credit card to cancel service. Sales representative said that I could not cancel the plan for another year. Renewal date is not for another 2 weeks.

  

  Business Response

  Date: 12/02/2024

  Good Afternoon, Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. Your experience is important to us, and were committed to making sure every customer is happy with our service. We will have one of our managers contact you regarding this issue. 

  Thank you,

  Viking Pest Control

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Viking pest control because of the poor service that was provided, & I would like my last payment to be reimbursed because they did not perform the service. We had Viking pest control for many years. We had issues with them a lot. Sometimes they would not be completed, but they would always have someone come back out and finish it and do a job well done! BUT the last TWO times they were here they did absolutely nothing, especially the very last time and that is when I would like a refund please!! the last time Viking pest control came to my house the technician was here for less than 5 minutes. He didnt even park his car in my driveway. It was parked in a neighbors driveway. He did not spray the whole perimeter of my house, He did not clean out our mice traps, He did not offer to come inside, he did not put bait around the house, he did not wipe cobwebs down around the windows like he ls supposed to. He literally did nothing. I contacted Viking 4 separate times asking them to reschedule. 3 times they ignored me on the 4th time, I finally got a ************ was told, they would reschedule my appointment but I was given NO DATE! so I contacted back multiple times and received no answer then one day out of the blue at 10 oclock at night, I got a text message saying that a technician would be at my home between 7am-12pm the next day. that did not work out for us and was extremely inconvenient so I called and canceled that but when I tried to reschedule and ask for notice, they just kept ignoring me and giving me the runaround. I finally decided to write a written notice that I would be canceling my service. I asked for my money back from the last appointment. I specifically gave instructions to respond in writing through email. I received nothing back! I did receive a voicemail late afternoon one day from Viking just asking me to call them, when I called back and asked to speak to a supervisor I was declined.

  

  Business Response

  Date: 11/11/2024

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We have processed your refund, and we sincerely appreciate you bringing this to our attention. We are constantly working to improve our services, and your input is valuable in helping us do so. If you have any further questions or concerns, please dont hesitate to reach out.

  Thank You,

  Viking Pest Control

  ********************************************************************

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Viking after discovering a rat was taking residence under my shed. I signed up for their smart home program and paid an initial fee for service, and then paid monthly for the smart device. Unfortunately my service was inconsistent and both times a rat was encountered, i was the one who saw, trapped, and removed them, not the service. Dissatisfied with this, I cancelled my service after two months. When cancelling, I had a balance owed for September and October. When the customer service rep asked if I wanted to take care of it, I said I would. Unfortunately, she charged me for an additional month. She said they would refund it, and I asked for this in writing. I did not receive anything. I called back today and the rep said that I had a “credit” on my account of the 58.30 that I was overcharged. I asked if this was going to be refunded to my card vs showing as a credit and he said yes, and he had to escalate to management. I now do not have access to the customer portal at all to see the status of this “credit” and no pending refund to my card. This should be available as soon as it’s authorized, so I believe that they are still not authorizing the money I was incorrectly charged and now have withdrawn my access to the customer portal to keep up on this. Every single interaction with this company has been horrible and mismanaged and I want the money I was charged in ERROR back.

  

  Business Response

  Date: 11/05/2024

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We have completed this reversal and if there is anything you need from us, please reach out again.

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:10/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had someone come to the house and do the monthly visit. They said they checked the mouse traps and replenished however we have on camera that they did not in fact check the traps and put more bait in them. We have since cancelled our contract with them. We opened the traps today and they are in fact completely empty.

  

  Business Response

  Date: 11/06/2024

  Good Afternoon,

  Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. We have made several attempts to reach you and address your concerns, but we havent received a response. We truly want to help and improve your experience, but we need your cooperation to move forward. If you decide to reach out, please email your contact information to ************************************** so we can begin addressing this matter together.
  
  
  Thank you, and we hope to hear from you soon.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company on 3 occasions to cancel automatic services. Was told I had to speak to a special department and each time was transferred and disconnected. I finally got someone (*********) who would not accept my request for immediate cancellation and tried to have them continue scheduled service for 10/16. I was told I would get a confirmation immediately via email and have yet to receive. calling back results in the the same disconnection of call. This company is shady. I signed up for a tick and mosquito service with Last Bite who sold off business to Viking. I suddenly need 2 separate services for mosquito and one for tick (old company handles with one service). Fees were raised significantly and then doubled with the addition of a new service required. I was getting service every 3 weeks. I had problems in the summer with them coming every 14 days instead of 21. When addressed they said they would correct going forward. No refund of services ever provided. Again, they services for mosquitos and it is no longer mosquito season.

  

  Business Response

  Date: 10/15/2024

  Dear ******,
  
  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you faced while trying to cancel your service and for any miscommunication you encountered during this process. Your concerns are important to us, and we regret that your expectations were not met.
  
  After reviewing your case, we confirm that your account has been cancelled per your request, and automatic payments have been stopped. We're sorry for the delays in providing the email confirmation. Please rest assured that we will resend the confirmation immediately.

  Sincerely,

  Viking Pest Control

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a greenhouse, I leave doors/windows open for air flow. Viking has always sent an email to let me know what day they will be arriving to spray for ticks/mosquitos and red lantern fly. Two months ago I heard voices and went outside to see who was on my property. Two Viking techs, each having their own Viking truck were in my yard and one was beginning to spray. I told them to stop and asked why they didn't ring the bell as usual, one tech who was familiar said he forgot. The greenhouse is directly off the driveway. They are to rind the bell and I immediately go out and shut the skylights/windows/doors to the greenhouse (takes ~3 min) and remind them to stay well away from the greenhouse. They have always done so. That day I stopped them in time. On Thursday, 9/19/2024, I was not home. I did not receive an email stating when they'd arrive. When I got home I saw an email timed 4:00pm stating the tech is on the way. A second email showed the work that was done. The greenhouse was open. I called Viking the next day during business hours. I was told someone would call me back. I received a call and was told it's okay, they stayed away from the greenhouse. I asked about the wind. They said it was fine. I said I wasn't comfortable, they sent product sheets. The sheets state the product is not to be ingested. They told me to call the mfgs. and direct all concerns to them. I did, they told me the products should not be ingested and if they are I was told to call poison control for assistance. I sent Viking an email with that info to no avail. On 9/26 I called the EPA. I rec'd a case number and was told I'd get a call back. My goal, end my current contract, receive a refund for the remainder of my contract (I paid the year in advance). I am not asking for reimbursement for loss of vegetables, of which there are many not to mention the soil, fertilizer, time and effort, I quite simply do not want to engage with Viking. It is clear they're not interested in a resolution.

  

  Business Response

  Date: 10/01/2024

  Good Afternoon,
  Thank you for your feedback. We’re sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible.
  We have made several attempts to reach you and address your concerns, but we haven’t received a response. We truly want to help and improve your experience, but we need your cooperation to move forward.
  If you decide to reach out, please email your contact information to [email protected] so we can begin addressing this matter together.
  Thank you, and we hope to hear from you soon.

  Customer Answer

  Date: 10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  * ****

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother, *****************************, has used Viking for years. She was hospitalized July 3 so I am taking care of her affairs (I have proof of POA). She had a yearly mouse and ant plan which she says she paid $500 for, but I don't know if that is the actual amount, I believe it was a few dollars less. She was unable to pay her yearly subscription when she first received the bill in late 2023, and instead remitted payment to the collection agency which contacted her on Viking's behalf maybe three months later, in early 2024. (Why they are using a collection agency for services not yet rendered is beyond me, but they did.) What I have gleaned in my conversations with Viking employees is that since she paid the collection agency directly, they cannot book the services she hired them for! I have been told twice now that a supervisor would call me back and have yet to hear the phone ring. She has a pest problem in her now empty home, and a $500 credit to a pest control company, and they won't let me book an appointment. I can find corroborating evidence, I just have a sea of paperwork to go through 300 miles away from here in order to do so (I live in *******).

  

  Business Response

  Date: 08/20/2024

  Thank you for taking the time to share your feedback.

  Were sorry to hear about the issues you faced, but we appreciate the opportunity to address them. Were glad that we were able to resolve the matter to your satisfaction. Your experience is important to us, and were committed to making sure every customer is happy with our service. We value your feedback as it helps us improve and provide a better experience for everyone.

  If you have any more questions or need further assistance, please dont hesitate to reach out.

  Thank you,

  Viking Pest Control

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  In reference to complaint ID ********, ********************** immediately provided me with the services my mother had paid for, with very reasonable terms. I am very satisfied.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/24 a technician came to spray for bees. He did not spray all the holes identified and we still have just as many bees. We tried to call but get a robot I left a message for a real person but no one called me back.

  

  Business Response

  Date: 08/14/2024

  Good morning *******,

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We appreciate you taking the time to talk to one of our managers about this issue and resolve it. Thank you for your patience, and we look forward to continuing to prove to you that we are the best choice in pest control. If you have any other further questions, please reach out at **************************************.