Complaints

This profile includes complaints for Viking Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Viking Pest Control has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Viking Pest Control

  106 Allen Rd Ste 310 Basking Ridge, NJ 07920-3851

  
• 

  Viking Pest Control

  133 E Main St Cecilton, MD 21913

• 

  Viking Pest Control

  670 Union Blvd Allentown, PA 18109-3250

• 

  Viking Pest Control

  PO Box 4070 Warren, NJ 07059-0070

• 

  Viking Pest Control

  133 E Main St Cecilton, MD 21913

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my apartment for many years and have never had a ***** problem. My family and I recently cleaned out a storage unit and not long after my family complained about having roaches in their homes. I did not see anything in my apartment initially and then one day I saw one *****. I first bought ***** traps from the supermarket but learned quickly that did not work, therefore, I called the exterminator. When speaking with the company they told me there is never just one *****, I could have ***** more, but when the first technician came to my home, they said it was possible for it to just be one *****. During my phone call with the company, the customer service person told me they provided a 60-day guarantee. The first technician came and used their treatment and I still saw the one *****, which they did warn me about, and then two weeks later was the 2nd treatment, which they assured me would be the last time. But then I saw the ***** again 1 week later, this time I was able to catch it myself and kill it. I am extremely angry that I spent so much money and wasted my time waiting on their technicians to kill one ***** and it didn't even work. Because this occurred within the "60-day guarantee" I thought I would be refunded for my inconvenience. Instead the company said they would come out to my home again. Since I killed the only ***** I ever saw, and their technicians never investigated or searched my kitchen to see where the roaches were, what would a 3rd trip do? They are refusing to refund my money even though they did not provide me with the service I paid them to do.

  

  Business Response

  Date: 07/23/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. It is our goal to make sure all of our customers are completely satisfied, and our team has tried reaching out multiple times to try and resolve your concern as soon as possible. Please email us at ************************************** or give us a call back from the number given over voicemail so that we can resolve this issue. 

  Thank you!

  Viking Pest Team

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund for a job not done satisfactorily & to cancel a service contract with said company.

  

  Business Response

  Date: 06/20/2024

  Thank you for your feedback. We are sorry to hear about the experience you had with Viking Pest Control. Customer experience is very important to us, and we would like to take a further look into your account to see what went wrong and address it ASAP.  We will have the appropriate manager reach out to you to discuss your most recent service.  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent 351$ on a ***** moth and house fly service . They put up some glue traps for the moths and do absolutely nothing for the flies the service technician told me that . Came back for follow up did not replace traps that were full of moths as promised but instead installed a monitor for mice and rodents I did not request that did not sign up for that . Called office spoke to manager about problem and after asking why new traps werent installed and put in a monitor he did not want to hear my concerns and ended up after a short lecture by him I canceled contract did not offer any reimbursement he hung up the phone on me now I am being billed again I paid for that original service and includes follow *** under original service, they do not want to communicate just bill . I have there monitor and am very happy to return it . Paid for a service that I did not receive or get any professional service . But why more bills when I paid . I am disappointed and disputing service . ( A treatment was discussed with the service technician about removing the birds in the front room and spraying but Vikings alternative is a mouse / rodent monitor . Hope this is worthy of some type of response and result ? Thank you for your time.

  

  Business Response

  Date: 06/26/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. As it is our goal to make sure all of our customers are completely satisfied, we would like to look into your account and address this issue ASAP. Please email ************************************** with your name and account number and we will have the appropriate manager contact you.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my contract with Viking on May 20, only after about 2 weeks of service. Our first problem: animal poison was installed in our basement and we were told by a Viking technician the animal would eat the poison and die outside. The animal died inside and the smell made our basement and kitchen unusable for about one week. We could not locate the dead animal. If customer service and communication was adequate from the Viking technician we would have never agreed to this scenario. Second problem: Upon canceling on 5/19 we were charged $188.10 to cancel. A Viking technician came to our house to retrieve their electronic equipment, but did not remove the poison and traps installed in our basement, which was our main concern to begin with. We learned Viking only cares about maintaining their false positive reputation online and collecting unearned revenue. It was the poorest customer service and communication I’ve experienced across all industries. In the end we paid over $400 for a smelly basement and kitchen. Appalling. We demand a refund.

  

  Business Response

  Date: 06/26/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. As it is our goal to make sure all of our customers are completely satisfied, we would like to look into your account and address this issue ASAP. We will have the appropriate manager reach out to you to discuss your most recent service.  Thank you for your patience and understanding.

  Customer Answer

  Date: 06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a yearly contract in April of 2022, when the contract was over I contacted the local office and told them not to renew.Months later I noticed these 4 subsequent charges.Discover temporarily credited my account and then took it back.

  

  Business Response

  Date: 02/01/2024

  Viking Pest provided service for ***** in May and August, and because he never removed the SMART system. We were monitoring and sending him Alerts about his rodent activity, which he did not respond to. Because we have no record of him requesting cancellation prior to his renewal date, ***** would have owed what was due. We do not have a record of his calls to cancel during this time. Our staff made multiple attempts to contact the client after the BBB complaint was filed to discuss possible discount/ refund options for ***********
  Contact attempts were made on the following dates regarding this BBB complaint:
  
  1/5/2024- Left Voicemail
  1/15/2024-Left Voicemail
  1/16/2024-Left Voicemail
  1/17/2024-Left Voicemail and sent email
  1/31/2024 Text message
  
  We have not received a response from *****, so we have not been able to offer solutions.
  
  

  Customer Answer

  Date: 02/01/2024

  
  Complaint: 21097411
  
  I am rejecting this response because:
  If Viking refunds the months after my original contract expired, I will be satisfied.

  They insisted I install the rodent detector, it has never registered any rodents. The first three months I received a notice that there was activity. I tried calling their number. After waiting on the phone for 10 minutes I hung up each time.
  I never wanted the rodent detectors because I didnt need them.

  I called and spoke with a representative to the company to deal with the situation, and she was extremely rude and told me if I didnt like it it was too bad.

  I do not want to speak with anyone from the company now.
  
  
  Regards,
  
  *********************

  

  Business Response

  Date: 02/07/2024

  The client has not responded to repeated contact attempts. We are unable to resolve the issue without having contact with the client.
  Two contact attempts were made on 1/31 via text.
  A contact attempt was made on 1/17 by phone call/voicemail and email
  
  
  A contact attempt was made on 1/16 by phone call/ voicemail
  
  A contact attempt was made on 1/15 by phone call/ voicemail
  
  A contact attempt was made on 1/5 by phone call/ voicemail
  
  We are willing to discuss solutions with client, but have not been able to reach him. Per the clients previous response, he is unwilling to speak with one of our representatives. 

  Customer Answer

  Date: 02/23/2024

  
  Complaint: 21097411
  
  I am rejecting this response because:This issue has not been resolved and I have not been contacted by Viking pest. Why would you close this without asking me first
  
  
  
  Regards,
  
  *********************

  

  Business Response

  Date: 02/23/2024

  Client has refused to speak with us, per his previous messages. We were honoring his wishes to not have contact with our staff. If he would agree to speak with us and return our calls, emails, or texts, We will happily have a representative reach out to him, or he can contact Viking at ************ and ask to speak with ********************* or ***** ****.
  
  Per our previous message, The client has not responded to repeated contact attempts Two contact attempts were made on 1/31 via text.
  A contact attempt was made on 1/17 by phone call/voicemail and email
  
  
  A contact attempt was made on 1/16 by phone call/ voicemail
  
  A contact attempt was made on 1/15 by phone call/ voicemail
  
  A contact attempt was made on 1/5 by phone call/ voicemail
  
  We are willing to discuss solutions with client, but have not been able to reach him. We are unable to resolve the issue without having contact with the client.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on the phone attempting to close my account # ******* several times and continuously get the runaround. They told me the department is so busy that it would take 2-3 months to process and somebody would call me back with details. Nobody has called me to date. I cannot cancel my subscription on their website and my card gets auto billed. I cannot remove it without putting in a new card #. I do not want to continue the service.

  

  Business Response

  Date: 09/05/2023

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. As it is our goal to make sure all of our customers are completely satisfied. Our team has tried to contact you, but were not successful, please feel free to call us back at your earliest convenience. 

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ************

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my account # ********* for my quarterly pest ********************** service for the last 2 weeks and no one in the Management Team will return my call. I just want to cancel my account # ********* for my quarterly pest ********************** service and receive confirmation that it has been cancelled. I have called 3 times. The first two times I am told that someone will get back to me, and today I was on hold for 13 minutes and then got sent to voice mail. No one has ever gotten back to me.

  

  Business Response

  Date: 08/17/2023

  *******************************,

  
  I hope this email finds you well. We want to express our gratitude for taking the time to communicate with our management team regarding your concerns. Your feedback is extremely valuable to us as we continuously strive to improve our services and enhance customer satisfaction.

  
  First and foremost, please accept our sincere apologies for any inconvenience you may have experienced. We take your feedback seriously and have thoroughly reviewed your case. As per your request, we have successfully canceled your service agreement, effective 07/07/23. Your account has been updated accordingly, and you will no longer receive any further charges related to the service.

  If you have any remaining questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team at ******************************************************************** or 800-618-BUGS (2847).

  Warm regards,

  Viking Pest Control Team

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Viking in late May, described my moth problem. Rep confirmed it appeared to involved Indian Meal moths. A technician visit was scheduled for June 2nd, 2023. The technician arrived and noted that my cabinets and closets were not emptied. I informed him that Viking never informed me of the need to do this. He inspected the premises, discussed with me the frequency and locations of moths seen, and determined there was no infestation. He felt they were coming from outside the apartment. The tech placed about 6 glue traps to help determine the entry point of the moths. No spray was applied. However I have been billed on June 6th for a 2-treatment service of $457.42. I have called Viking twice to request some adjustment to my bill, since my apartment was never treated. ********* of Viking first said she would escalate to management on June 8th. I spoke to ********* a 2nd time on June 14th, and she was surprised that the matter was not handled yet. I am writing on June 15th and have not been refunded. I asked my credit card company today June 15th to dispute the charge.

  

  Business Response

  Date: 06/26/2023

  *******,

  We are sorry to hear about your experience with our service. We strive to provide clear and accurate information to our customers, so it's disappointing that we left the wrong impression. Thank you for taking the time to speak to our team, if there is anything we can assist with in the future, please feel free to contact us. Thank *************** - **************************************

  Customer Answer

  Date: 06/26/2023

  
  Complaint: 20191743
  
  I am rejecting this response because:
  On June 16th Viking rep ******* called and we discussed the situation. A path forward was agreed. A partial refund would happen. However none of the agreed actions on the part of Viking have occurred yet. A minimum charge would be applied for the one visit, and a refund for the 2 application series would happen. Still waiting.

   

  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 06/27/2023

  Hi *******, thank you for your response. Your account indicates a refund was approved and applied to your account. If you have any questions, please feel free to contact us. Have a wonderful day!

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged on first of the month then I had to chase down an actual appointment. Then they do not show, the phone for guy who is supposed to be the owner is a no-go, the local phone goes to vm and the 800 number just lies by saying they will ask the tech to call.

  

  Business Response

  Date: 06/14/2023

  Hello ********,
  Customer experience is very important to us and we thank you for taking the time to speak to a manager to resolve your concern. Have a great rest of your day from all of us here at Viking Pest Control!

  Customer Answer

  Date: 06/14/2023

  
  Complaint: 20176733
  
  I am rejecting this response because:
  

  1) I spoke with a person for about 2 minutes, I do not know if they are a "manager". Based on the dishonesty so far, I doubt it.
  2) I do not have a refund. Viking must actually refund the money they took without providing any service. That is the ONLY acceptable resolution.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ants were 10 times worse after they came they made it worse!!! They did not do indoors my apartment I have on camera! They were here under 15 minutes! I want a refund asap!!!! Aweful!!!technicians were not professional!!!

  

  Business Response

  Date: 06/05/2023

  We are disappointed you are not happy, but we have made attempts to help with your pest issue.  Please understand there is a 7 to 10 business day refund policy with all credit cards charges. As advised by the manager, the refund has been issued.