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Business Profile

Delivery Service

Deliveright Logistics Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1.33

Average of 12 Customer Reviews

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Review Details

  • Ashley A

    Date: 09/26/2024

    Ashley A

    Date: 09/26/2024

    They took 11 days to pick up my order from the warehouse. Then refused to give me any type of delivery window. They wouldnt even confirm that it was picked up when their website said pending pickup. I expressed my frustration that the status hadnt changed in 3 days and I was told to contact the seller when they no longer have the product! I wonder how long Ill be waiting now. Pretty sure the person I chatted with was a bot. I cant get a live agent.

    Deliveright Logistics Inc.

    Date: 10/23/2024

    Good morning, ******, hope all is well. Want to check in an make sure you are doing well. Glad I could assist you on this.

  • Corbin L

    Date: 08/07/2024

    Corbin L

    Date: 08/07/2024

    This company is very slow.. purchased a sofa and took them a week to pickup from the seller.. and takes another week for it to get to the local hub.. worst service.!

    Deliveright Logistics Inc.

    Date: 08/08/2024

    **********, we are sorry about your experience. We strive to have happy customer. Can you please provide your order number so we can review for you. Also if you would like to reach me -- my email is **********************************

  • Mai M

    Date: 12/20/2023

    Horrible!!! Avoid at all costs! The driver messed up the address, didn't follow instructions and then it took over a week to have it rescheduled, completely missing Christmas! TERRIBLE. If I could give zero stars I would.

  • Lori R

    Date: 09/25/2023

    ABSOLUTELY IMPOSSIBLE Impossible communication with top executives and managers. Trying to get delivery sorted out. Overcharging me and lying about rates. Delivery 1:Charged ******* for a delivery. Inflated the price after I booked it stating that the hub was far away and that they needed 3 men. The sales manager lied about this as the customer said they are close to the hub and only 2 men arrived. They damaged his furniture as well. Trying to get a refund on this delivery and other deliveries that they inflated in price. I have to email at least 10 times if not more to get any response if I get a response at all. I would be happy to share all my emails including the one with the lie in it. They refuse to resolve these issues and leave my customers frustrated and will not respond to me or resolve issues. Delivery 2:I lost a sale and furniture is now in limbo because they quoted 2 weeks and it is taking two months. So now my customer is refusing delivery and we are loosing a lot of money. They are not returning the piece to me either. This should be free of charge for the trouble.These are just 2 of the many issues with this company.

  • Leanne W

    Date: 06/05/2023

    Absolute worse delivery service ever. This company has been holding my $4,000 package for over two business weeks without even attempting to schedule my delivery an hour away. I have had no updates on my package except for when I have called them. I've talked to them 10 plus times on the phone and they have told me something different every time. As well as not having an estimate as to when they can schedule to deliver my package. So, I requested to pick up my package. Over the course of a week. They have told me five different things on how I cannot pick up my package. I felt bad but I had to call and demand that I was going to pick up my package the next day because they've been holding it for so long-and they're continuing to make it a hassle. I am disgusted at the "service" that this company is offering.

  • Camree B

    Date: 04/10/2023

    Camree B

    Date: 04/10/2023

    Delivery scheduled twice and rescheduled twice. Lied to me each time saying the order was there to turn around and say it wasnt. Talked to the manager and she was unapologetic and no help whatsoever. No communication with the company unless I reached out myself. Literally didnt tell me it was rescheduled until the first day I waited all day for delivery for them to never show. Then was scheduled for this Tuesday and no surprise here, was rescheduled. And only found out by me reaching out. Please no one use their services because it appears to be a trend and who knows who will get their order at this point.

    Deliveright Logistics Inc.

    Date: 06/10/2023

    Good evening, very sorry you had this experience. Please review the email we have sent. Thank you.

  • Michael J

    Date: 03/06/2023

    Michael J

    Date: 03/06/2023

    Awful. Were terrible coordinating the delivery date. Made up excuse all their delivery trucks were broken after I changed my schedule to be there. The day of delivery, they changed the delivery window after we had confirmed a time unilaterally to a time I couldnt be there. Would never use this company

    Deliveright Logistics Inc.

    Date: 03/07/2023

    Dear ******************, we are sorry to hear about your experience. Please email your order number to ********************************** I would be happy to discuss this with you.

  • John K

    Date: 03/01/2023

    John K

    Date: 03/01/2023

    I wish I could give negative 5 stars. This is the delivery company used by a furniture company. They have had my sofa since the end of January. After loads of calls and emails, they set me a delivery date of 28 March! 2 months they would have my order - their warehouse is 4 hours from my home. And now I see they have cancelled my delivery date. I will not order from the delivery company ever again as I cannot deal with Deliveright.

    Deliveright Logistics Inc.

    Date: 03/07/2023

    Good morning, ************, we are very sorry to hear about this experience. We will be calling you shortly.

  • Cynthia M

    Date: 09/21/2022

    Cynthia M

    Date: 09/21/2022

    Seamless delivery. They arrived on time, they unpacked everything, they put my chair together perfectly, they put it where I wanted it they cleaned up. They had lovely manners! Friendly calm professional. Good work!

    Deliveright Logistics Inc.

    Date: 09/22/2022

    *******, thank you for taking the time to fill out our survey and this BBB. We are glad you were happy with your service and the Drive Team! Look forward to more deliveries in the future!

  • Nisha S

    Date: 08/20/2022

    Nisha S

    Date: 08/20/2022

    All the other reviews line up with my experience with this company. I'm going on 2 months without any information about the status of my delivery. I've emailed, called multiple times, and I keep getting vague and limited information. The Customer Success Team has no idea about the delivery. Poor customer service and a frustrating experience.

    Deliveright Logistics Inc.

    Date: 09/20/2022

    We are sorry you feel this way. Please feel free to contact me at this email and please add your order number so we can discuss.

Deliveright Logistics Inc. is NOT a BBB Accredited Business.

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