Business ProfileforMotorcycle Mall

C- is too generous, I had my 2013 Victory a CCT ****** (My Original Miles) dropped off for a major service on April 11 2024 with a detailed description of the issue (C clip) and provided all maintenance records on April 11 to authorize service was told they would begin diagnosing on April 15th 2024, received a call on May 15th that they needed $1800 for parts I asked for the total cost Motor Cycle Mall sent me the total cost of $4,985 I paid in full on May 16th, after several unreturned calls and emails of a status update, I finally received a response on June 7th that June 15th would be the pickup date barring any unforeseen circumstances. Called on the morning of June 15th and was told i would get a callback by 12:30pm no call back received I then went to the service department for answers and was told the mechanic wasnt working on Saturday I then asked to see my Bike and was finally admitted into the shop where my bike was completely dismantled and collecting dust in a corner of the shop. I asked again for completion date was then told June 28th 2024 2-1/2 Months into this. I called and sent a email to confirm completion and received no response, went to the service **** on the morning of June 29th and was told they had just started making repairs on June 28th 2024 with no explanation or reasoning for the delay, after a heated attempt for answers the service **** called ********************* to deescalate the situation : the service dep. was unable to give the ********************* any explanation or ETA for completion, After discussing my situation with the Belleville PD they understood and relayed to me that they asked for answers and did not receive one from the service . I then left with no answers or resolution. I expected this work to take 30 to 45 days as it is a major repair Never could conceive 2-1/2 to ? , the level of disrespect and lack off customer service is astounding. Asking for updates or some type of correspondence should be the rule not the exception.