Reviews

This profile includes reviews for Summit Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Summit Health has 18 locations, listed below.

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  Summit Health

  150 Floral Ave New Providence, NJ 07974-1557

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  Medical Associates

  503 Route 111 Hauppauge, NY 11788-4350

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  Summit Health

  85 Woodland Rd Short Hills, NJ 07078-2449

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  Summit Health

  2401 E Evesham Rd Ste F Voorhees, NJ 08043-9590

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  Medical Associates

  21422 73rd Ave Bayside, NY 11364-2914

Review Details

• Review fromBat-Sheva G

  Date: 04/14/2025

  1 star
  This company nickel and dimes their customers and takes advantage of patients' rights under the *************** Act. Things that should be covered at 100% (like annual screenings) they will find a way to charge you a copay anyway. If you ask a doctor a question during the screening for example, they will surprise you with a copay. Other tests that should be covered under an annual PCP exam as free preventative care tests, they will find a way to charge you as well. These sorts of charges should be (and may very well be) illegal.

• Review fromG Steve J

  Date: 02/24/2025

  1 star
  As the executor of a family member's estate, I was in touch with Summit Health to cancel the account and, after two months of sending the requisite paperwork and a number of phone calls, including the last one, they still have not yet updated their files indicating that the patient has passed. The last call was with a rude and indifferent office worker who made a feeble excuses about why their records are so lacking. What a disaster of a business...

• Review fromEugene V

  Date: 02/24/2025

  1 star
  My experience was exactly the same as ******** M posted a few weeks ago!I made an appointment specifically for skin cancer screening, which is covered by my insurance in full as preventative. Nothing else has been discussed or performed. They billed me for a specialist visit instead!After I called about it, coding review department "determined" that it was billed correctly and "left me a voice message", which I never received. I requested a supervisor call back FIVE TIMES, but never got one. I've filed an appeal with my insurance and will further look into reporting this practice as insurance fraud.

• Review fromNelson B

  Date: 02/14/2025

  2 stars
  Communication is not good at all!! Calling and being on auto prompt forever and *** finally pick up, but cannot help and need to have nurse call back.

• Review fromLorraine M

  Date: 01/22/2025

  1 star
  Beware of Misleading Billing Practices! First, I visited a dermatologist for my annual skin check, and at the end of the exam, I was casually asked about the redness on my face. To be clear it was brought to my attention. I did not bring it up. This occurred as I was leaving. I explained that another dermatologist had suggested rosacea, but I had no interest in treatment because I had a negative side effect from a cream. The derm then recommended a laser treatment, which I declined. However, I was still handed a card (if I change my mind) for the procedure and later received a bill for it claiming it was a specialist visit to discuss rosacea. When I disputed the charge, I was told that rosacea was discussed during my visit, which was inaccurate. I reluctantly paid it so that my credit would not be affected. I have not returned to that *** since, as I dont want to be billed for services I neither requested nor agreed to. However is seems this is standard practice at Summit Medical center as a whole. More recently, I saw Dr. ***** ******** for an annual check-up. She asked about my exercise habits, and I mentioned that I used to do yoga but no longer do it. She then referred to my medical records, noting past mentions of knee pain, and asked if that was part of the reason I stopped doing yoga. After that brief exchange, I was billed as if I had a specialist consultation for knee pain, even though I never sought treatment for it. I was simply asked about my past medical history, and the doctor initiated the discussion about my knee. She wrote a script for PT that I did not use. When I called the billing department to clarify, I was told the visit was coded correctly because knee pain was mentioned during the appointment. This feels like a blatant overcharge for a routine check-up. These practices seem more focused on maximizing charges than providing quality care. I strongly urge others to be cautious and aware of what theyre being billed for at Summit Med Group.

• Review fromDino D

  Date: 01/02/2025

  1 star
  1. Doctors are limited to 15 minutes per patient total. These are primarily specialists who need to spend much more time than less than 5 minutes per patient by the time the doctor actually gets into the room.2. Billing: Summit Health uses several different types of illegal billing practices such as balance billing and additional copays for an EKG which is part of a cardiology exam and even a PCP exam.3. Staff: The majority of staff from the front desk to scheduling are awful especially for new patients. They keep these doctors booked up with 5 minutes follow up appointments six months in advance. Even with an emergency referral from your PCP they could care less. A system set up to collect insurance payments until patients die and then you may get lucky and get that dead patients follow up appointment.All here should report them to the State Medical Board.

• Review fromDean H

  Date: 12/17/2024

  1 star

  Dean H

  Date: 12/17/2024

  The Summit Health new patient onboarding and portals are a complete disaster!! I am a systems engineer and had a lot of difficulty navigating the three different sites I was directed to use. THREE sites??? What the heck is Summit thinking about? You need a drastic overhaul of your online systems. Immediately consolidate to one site. Why do we have to register with the patient portal, the ****** Health site, and ************************************************************************************** is no reason whatsoever that patients should have to go through these gyrations to register. Regarding the last site, *******************************, I am Caucasian and couldnt find my race. I found over 100 Indian tribes though. Who ever is making these design decisions should be fired immediately and replaced with a competent developer. In my 50+ years going to doctors offices, I have never experienced such an inefficient and disastrous patient onboarding process. I dont think someone could even make something worse than this lousy excuse for a portal. This experience is a complete turnoff! I think its time that execs at Summit actually sit down together and try to create a new account, book an appointment and upload photos of IDs and insurance. Go ahead and try to find a race that is even close to your own. A white/caucasian person will never find their race. Go through the very extensive list of races and think to yourself what the heck is this garbage! Its a joke! I want you to experience the same painful waste of time that your system is! Youre more concerned with acquisitions than you are about the patient experience. Time to slow down and revamp everything, otherwise you will lose patients very quickly. You obvious couldnt care less about your patients. I wont use any other provider in Summit Health. They dont deserve my business! Bring some sanity back to your patient onboarding and appointment processes.

  Summit Health

  Date: 12/19/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, please note that we can always be contacted at ***********************************************************  or call ************.

• Review fromLynzi L

  Date: 12/16/2024

  1 star

  Lynzi L

  Date: 12/16/2024

  If I could give this place zero stars I would. This place has been billing incorrectly for years. I always copy and paste my payment in a spread sheet and save the confirmation code. All my bills have been paid and yet they will still say there is a balance after showing that there is in fact a confirmation of payment. On top of that they have incompetent workers and they billed my one child while not billing the other for a routine eye exam during the physical , right off the back you should know thats an error in your end, Ive spoke to billing and the doctors office as well as my insurance company, enough is enough, *** decided to withdraw all of my kids and myself due to this incompetency. I dont recommend anyone coming to this practice, which is sad because they do have some good doctors within the practice.

  Summit Health

  Date: 12/19/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, please note that we can always be contacted at ***********************************************************  or call ************.

• Review fromJulio R

  Date: 12/12/2024

  1 star

  Julio R

  Date: 12/12/2024

  Its official; Summit health administrative services and ease of making appointment has reached the pinnacle of third world service. You will call and get a long automated service, be run through a series of prompts only to be transferred to a bot (I know so intimate customer service you say) only to then be transferred to some off shore service to do more screening, to be told you were transferred to the wrong place. Then they will transfer you to someone else, who will then transfer to a contact number that no one answers.. really. Now you feel maybe through a portal maybe better and getting support is similar to above, really. My experiences had me talking to many people, all who said they were sorry but no resolution. Then you call the "Patient Relations" also off shore to get resolution and file a complaint and I known "you will be surprised" (sarcasm) they will get some one else to call you back after an hour call and nothing accomplished.. Can't make this up. Its an organization where the customer is a nuisance. Tons of other good practices that won't make you jump through hoops and exhaust every ounce of patience. Run far away from Summit if you may need admirative support.

  Summit Health

  Date: 12/19/2024

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, please note that we can always be contacted at ***********************************************************  or call ************.
  
  

• Review fromJeanne S

  Date: 10/08/2024

  1 star
  I've said it before and I'll say it again - make an appointment with Summit Health and then go and have your head examined - except that the first time I said it I was talking about Westmed which is now Summit. Westmed was so bad that I guess Summit thought there would be a good profit in it. This is not about the individual doctors. I've only seen a few and they've been fine but there is no way to communicate with a doctor's office unless you go through the offshore call center. (It used to be in ************** - but no difference.) I missed a long-awaited appointment with a neurologist because I went to the wrong building. And right there the appointment was over. As an aside the woman at the desk in the lobby was very happy to tell me that I had gone to the wrong building. Even though I knew it would be futile, I tried calling the Summit Health customer contact number and of course got someone at the call center who said he would call the office. Calling the call center means more delay because you have to go through the usual menu and then they have the nerve to tell you how valuable they know your time is which is pretty funny considering how much of your time they waste while you try to get medical care or just the answer to a simple question. Every medical facility I go to includes their address in their reminder texts. Plus, when you make the appointment you have the option of having the appointment link sent to your calendar. You also have the option of including all details which include the address. As the lovely woman at the desk told me, Summit only gives you the town. If I had had the option of seeing the address on my calendar I wouldn't have made this mistake. However, as someone else said alluded to in another review, if this is the new state of medical care we are in big trouble.