Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking help in resolving the unscrupulous dealings and thousands of dollars taken from me at Lynnes Hyundai Bloomfield, NJ. This happened initially on 11/26/24 I am a 70 yr old cancer survivor raising a grandchild who was tricked and taken advantage of at this dealership. I went there to buy a specific car and it was a bait and switch. They confirmed that the car was available on my drive there. When I got there I was told that an employee had borrowed it for the weekend and that they could not sell it. They sold me a different car and misrepresented the cost, did not give me an invoice and put several thousand dollars in extras on the loan without my knowledge or permission. The had me literally sign a desk and overchargedged me by several thousand dollars.

  Business Response

  Date: 01/02/2025

  I am sorry for any inconvenience it has been during your purchase but I can assure you that you were given a fair deal. We have offered several times to stop and go over the documents and come to a resolution which you were not willing to. If you will give us the chance to explain I am sure you will see there was no overcharge. Your paperwork reflects the exact amounts you said you were paying for the car, and your trade value. As stated if you would like to cancel the aftermarket products you signed for (gap, warranty, etc) we would be more then happy to do so lowering your total amount financed. You also came in and tried to trade in your newly purchase vehicle which we gave you 1k more then anyone else and an employee purchase price just to make things right. If you would like to stop in to discuss and or cancel those items please let me know. 

  Customer Answer

  Date: 01/02/2025

  
  Complaint: ********
  
  I am rejecting this response because: I am out the original 9k trade in and the excess loan amount for the car. This is a net loss of nearly $16,000. I have no desire to go there to be told that your dealership has the right to put me in this position. Taking advantage of people is wrong and you and your crew did and continue to do  everything without remorse to cause me to be in this position.
  
  
  
  Regards,
  
  ******** *****

  Business Response

  Date: 01/13/2025

  We are working directly with the customer, and awaiting her response into getting her out of the current vehicle and into a new 2025 Tucson with a great deal. We look forward to resolving this. 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a vehicle with multiple issues purchased on 8/6/24 dropped it off 8/7/24 and still havent received the vehicle I keep calling they hang up or I leave voicemails no one reaches back to me I go in person and no manager is available and no one does anything to help me just false promises. At this point Im not sure what to do I have to pay the montly soon and have no vehicle I want them to be responsible for the payments coming up and paperwork of what were the repairs

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/24, I was overcharged for $42.86, an amount above and beyond my itemized receipt. I called the next morning and spoke to manager, Tom, who said credit card payment is different from cash price. I told him I was not told by anyone that I would be charged more if paid by credit card, and he said he had a sign in the room. I certainly did not see that. I offered to bring back cash and have him void the credit card transaction, he said no, but can give me credit for next repair. I told him I'm selling the car and won't be coming back for service. He said he will call me back tomorrow. he never did and I left him a few messages in the next couple of days, and finally got a hold of hm on Monday 8/26/24, at this point, he simply said that he won't give me back the fees that was sneaked in and his only defense was that he had a sign and I should have looked. I hope this kind of conduct be stopped, so that other consumers won't be wiped out so much money without their knowledge. I also hope you can assist to recoup the hidden fees charged to my credit card.

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fri 3/8/24 took my car in for service. No issues with car prior. Sat 3/9/24 heat wasnt working in the car. It was working just fine prior to taking my car in for service Mon 3/11/24 Made appointment to bring car back, 3/13- bring car back at 7:45 AM. No contact from them all day. I called numerous times, got disconnected, put on hold for long periods of time. Finally spoke to **** the service manager, told him about lack of communication from his service advisor ****. He says I dont know about that Ill have to find out. He said they had people waiting so they didnt get to my car until late. They needed more time. I told him I needed my car to get to work the next day. When I arrived no one knew where my car was. **** and **** had already left for the day. Finally, one of the advisors still on duty, after making several calls, found my car and handed me the key. No apology, nothing Tuesday, 3/19/24drop off car at 7:45 AM. All morning no contact. I got a call in the afternoon, cant fix they had to order a part. Friday, 3/22 part is in bring car as scheduled. No contact all day. I start calling around 3:00. I dont hear back from someone until 5PM. Oh we cant fix it we can put you in a loaner TOMORROW, Saturday, 3/23. I had plans and asked for my car to be ready for me to pick up within minutes. When I got there once again manager **** was not there and nor was service advisor. Once again, someone was scrambling to find my car Saturday, 3/23 make another appointment directly with **** for 3/25 Monday, 3/25 bring my car back yet again. My car has now been there for 4 days straight. I am beyond my **** end and feel like Im being taken advantage of. I did not purchase the vehicle at this dealership but it should not matter. The utter disrespect for my time and livelihood is appalling and so is the unprofessionalism Ive experienced with this dealership. This ordeal is almost been going on for a month! Its absolutely absurd.

  Business Response

  Date: 04/02/2024

  We are working with customer to resolve this Issue

  Customer Answer

  Date: 04/03/2024

  
  Complaint: 21500170
  
  I am rejecting this response because:
  Im still waiting for the job to be completed. The amount of time *** spent calling the dealership for updates is ridiculous. My car has been in their possession for ********************** the past week. Never mind the 4 days it was there before that for the same issue. According to the manager, there was a defective part but I was never informed so that even further delayed repair. Ive now been given 3 different dates for the job to be finished and I still have to keep calling for an update. I have to go out of town in two days and I need my vehicle to do so. 
  
  
  Regards,
  
  *********************

  Business Response

  Date: 04/05/2024

  The vehicle has been repaired and back in customers possession.

  Customer Answer

  Date: 04/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and acknowledge my car is in my possession. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a vehicle from this dealership, and they provided me with temporary tags. I've been calling all week to inquire about the status of my real plates, but they keep promising to email me and call me back, yet I have not received any communication. Moreover, my temporary tags have now expired, and I still don't have a license plate. I'm puzzled as to why I'm paying money every month when I can't even drive the vehicle. Currently, as I'm composing this review, I've been on the phone for 5 hours and counting, attempting to reach someone because I cannot drive to the actual facility. I need to receive my license plate and need to be compensated!

  Business Response

  Date: 12/26/2023

  We apologize for the delay in processing your plates and registration. Unfortunately, there was a clerical error on the title and is being corrected. We will provide the plates and registration as soon as possible. Thank you

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreement to buy a used vehicle. I was dealing with *************. I made an offer for a 2020 Hyundai ***** Fe. She checked with her sales manages and called me back with an agreed deal. I asked her to send me a purchase agreement and asked if I could give a deposit over the phone, to hold the vehicle for me. When I didn't hear back from her the next day, I called and spoke to ***********************. I explained the deal to Rich and he said he would go check on it. He called me a couple hours later and said that the vehicle had somehow never went through there service shop and now that they did, it needed approximately $1600 worth of service and that if I still wanted it, I would have to pay that additional $1600. Here's how I know they were lying and just trying to get out of the agreement. Number one, I had already asked *** upfront to look into some things for me. Specifically, the condition of the tires and if they had two sets of key fobs. I have in an email, her response, that yes, they had two sets of keys, and that the tires were in excellent condition. ****************** did not know this information. When I asked what all the service work was for, he said it needed tires, brakes and a second key! In addition, I asked him if I looked on their website the next day, if the price would show this $1600 increase. He said "yes". I looked the next day, and guess what? No price increase! Shocking (sarcastic). Oh, and by the way, it's not like the vehicle was fairly new to their lot. It had been there for weeks, so another reason why it was very unlikely to not have gone through their shop, since they were advertising it as a certified vehicle! *** actually called me the next day. She did not know what had transpired the day before with ******************. In fact, she called and asked me if I was coming down to get the vehicle. She had it reserved in my name. I told her what happened. She was surprised and said she would look into it. Guess what? She never got back to me. I emailed her several times, but never a response. I then called the dealership to complain and try and make it right. I asked to speak with the General Sales Manager, *********************. I left a message for him to call me back. He never did. I left a message requesting the General Manager, ***********************, to call me back. He never did. After all this, I still gave them one last chance to contact me to try and resolve the matter and told them I would file a complaint. Still no response. They obviously don't care and don't believe they can be held accountable. I hope you can prove them wrong and help protect consumers against their shady practice.By the way, I purchased a vehicle from a different dealer. Same year, make, and model, but it cost me $1,000 more than if I had purchased the vehicle from Lynnes at the agreed price. Therefore, if Lynnes wants to make amends, they can pay me $1000.Thank you,***************************

  Business Response

  Date: 09/29/2023

  Lynnes Hyundai has no record of a purchase order or deposit on this individual. All contact has been in the form of information gathering from this individual.

  Customer Answer

  Date: 10/03/2023

  
  Complaint: 20674394
  
  I am rejecting this response because:
  
  This is a weak excuse.  It's coming from a person was not involved in my dealings with this dealership.  Of course there was no deposit or paperwork.  They made a deal with me and when I asked for them to send a purchase agreement or to take a deposit, they never did.  Then they turned around and made up the story about the additional work required on the vehicle.  There was no response to multiple attempts to discuss the matter, from four different people!  Not one person, but four.  What's the reason for that?
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My corporate case #******** ************* ********************** case Mgr ******* car was in taken into shop on for recall 6/5/23. My vehicle sat at the dealership for over 1 month before I was given a rental car. Once I had the rental I could not drive it out of town and had to rent a car at the expense of $550.00 to drive to ********, ** for my sister funeral. Around August 11th, I was advised the parts are no longer available/discontinued for my vehicle which should have been known once my car was brought in to the dealership on 6/5/2023. On 8/16/2023, I spoke to *** team advisor and advise I need to locate my parts on the aftermarket. How does that become the customer responsibility when my vehicle is still at *****'s Hyundai. I would like to request reimbursment for my rental car of $550.00. My vehicle is still in great condition with very low mileage that is PAID IN FULL. I want to be paid top market value for my vehicle or placed in a vehicle equal to my vehicle.

  Business Response

  Date: 09/14/2023

  The customer came in for a federal recall on a Hyundai vehicle.  After trying to treat the part that is under recall it was determined the part was corroded far beyond the point of being safe.  Dealer requested a new part from Hyundai.  After several weeks Manufacturer informed the Dealer part was no longer available.  The dealer does not supply parts; they purchase them from the manufacturer.  The customer complaint is with the manufacturer, unfortunately not us.  As the customer stated she already is dealing with the manufacturer 

  Customer Answer

  Date: 09/14/2023

  
  Complaint: 20536700
  
  I am rejecting this response because:
  Corporate and the manufacturing should have found a Machinsist to rebuild parts needed under Service Campaign 991
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Hyundai towed to this dealership for engine repairs. The mechanic said that the engine only needed a simple tune up and recommended unnecessary maintenance. After performing all the work, they called me 2 days later and said they made an error and that major engine repairs are needed for $10,000 . The car needs to be junked. All the work was done for nothing and wouldn't have been done if they correctly diagnosed the problem to begin with.

• Initial Complaint

  Date:12/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the car to get repaired for a check engine light and the check engine light still comes back on. I've taken this car to get fixed several of times and the check engine light still comes back on. I recently took the car to repair the CV axles. I was told that my abs sensors was bad I paid to get it repaired. I also had 2 new tires and a wheel alignment. When I got the car I had to take it back because there was a lot of shaking. I then was told that I had bent rims. I was never told prior to placing the tires. So they place new tires on bent rims. They changed the new tires to the back and placed the other tires to the front. I picked up my car went home and parked it. The next day I went to test the car to see if it was safe to drive on the highway at a higher speed and you was still able to feel a little shake from the back. Also I had a clicking noise that go louder. On my way home my breaks went out. I wasn't able to come to a cimpl9 stop it took me a while to stop the car. My breaks went completely to the floor. I took it back no they telling me it's a bad abs module. My vehicle been to this dealer for repairs 4 times and I still have a check engine light come back on.

  Business Response

  Date: 01/03/2023

  We are working with ***** to resolve the issue with her car.

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my 2017 Hyundai Tucson on 7/23/2022, it is now 10/27/2022 and I still do not have my car. I am beyond frustrated and disappointed with this establishment. I only took my car here vs closer to where I live because they had the first available appointment. Guess that didn't matter in the long the run. I am paying a car note and car insurance for a car that I have not driven in 4 months. I have racked up miles on my husband's leased car since I was not offered a rental car by this dealership, filling up every four days since we're running on one car. This dealership is not going to compensate us for the fees of over doing it on my husband's car. To make matters worse these employees have left me in the dark. No courtesy calls, no updates. My husband and I call and they tell us we can only speak with the service manager we originally spoke with and we conveniently always get a voicemail or the run around, transferred from one staff member to the next. Entirely unprofessional. This whole experience has been terrible and at this point I'm just exhausted. We have kids that need to get to and from. We have jobs. It's been rough. When you're a service based based business customer service/satisfaction is key, this establishment lacks in this area heavily. A check in or an update phone call would have gone a long way. The fact that I need to go to these lengths to have someone contact me screams negligence and unprofessionalism.

  Business Response

  Date: 10/28/2022

  Good afternoon, Called client this morning. Notated concerns, explained process for resolution. Customer satisfied with explanation. ( parts were on back order)

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************