ComplaintsforAdvanced Remodeling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We hired ***************** of Advanced Remodeling to renovate our home, including kitchen, mud room, roof line change, back eave overhang, front porch, large back stoop/steps, and other projects. During the demolition and construction process there were many issues and problems including but not limited to; failed inspections, stopped work, requests for additional monies, poor quality work, work not performed to blueprint specs, poor communication and response... My husband and I received word from *** and ********** in a phone call that *** had slipped and fell on some ice, hurt his back, and would not be able to complete the job. There was conflicting stories, more money requested, refusal to refund monies, no plan for a contractor to replace him, *** abandoned the job and left us mid-demo/construction. We ended up having to notify all of his subcontractors that *** was no longer our contractor and have them stop all work. We also discovered Advanced Remodeling had not been paying the subs. Our project sat for over 3 months while we searched for a new contractor to take on the project. We were unable to use our home for 9 months. *** never returned and monies, he took advantage of us. We were extremely traumatized by the incident and trying to just get our home livable again was difficult to say the least. Most of the work Advanced Remodeling and the subcontractors did had to be demo'd again and redone. We spent thousands of additional monies to fix the problems including $16,000 to have the back cement stoop removed and redone bc it would not pass inspection and was not built to the plans. A friend recently asked us if we reported the incident to The BBB and we did not know about that option. We have extensive records of the entire process including signed contracts, emails, text messages, and dates. We can provide all necessary information as needed or requested.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.