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Find a Location

Brother International Corporation has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBrother International Corporation

    Commercial Manufacturers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.46/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    119 complaints closed in last 3 years

    36 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Brother International Corporation has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      200 Crossing Blvd, Bridgewater, NJ 08807-2861
      BBB File Opened:
      1/1/1971
      Years in Business:
      70
      Business Started:
      4/21/1954
      Business Incorporated:
      6/11/1976
      Type of Entity:
      Corporation
      Alternate Business Name
      • Brother Industries
      Business Management
      • Mr. Don Cummins, President
      Contact Information

      Principal

      • Mr. Don Cummins, President
      Additional Contact Information

      Fax Numbers

      • (908) 704-8235
        Primary Fax

      Customer Complaints

      119 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a new Laser printer. The installation process was very poor!!Model: HL-L 2405W I have used Brother printers for decades. Always had a good impression of the operation and the installation. I still believe this will be a good printer, but the installation process was poor!!I followed the installation instructions, I ran the set-up application, and printed the test page. all was good. I attempted to print my first document nothing happened no print and no messages. I went through the entire set up process again same result. I went through the online diagnostics - no errors found but still no print. I searched the internet and found pages that stated that the Brother installation process does not change the printer that is in the systems setup you have to go into each application and change the default printer!! Then the application will print. I have been setting up printers to PCs for 40 years and have never had this much of a problem!Why does your install app not change the default printer in the applications on the computer? Unhappy Customer *******************, US Navy Retired
      Read More

      Customer Reviews

      57 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      cat s

      1 star

      06/29/2024

      I just bought it and I am returning it. the model number does not list for customer service, I thought it was a a recent model. I bought it at ************. cannot find a way to put letters with the wifi password. no help anywhere. If one wants to write a review for the brother printer, one has to pay $3.99/month to sign in and see reviews! this printer is going back to the store on monday

      Local BBB

      BBB Serving New Jersey

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