ComplaintsforBurlington
Outlet Stores
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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July 3, 2024. 11:54pm I was shopping at the Burlington’s and it was 1154 and they came over the intercom saying that they would be closing at midnight. I was looking at one last thing and on my way to the register when a lady walked up to me and told me that I was unable to check out because they closed the registers. The sign on the door says they close at midnight and this is not the first time that this is happened. I’ve showed up before before midnight and they have been closed. I had to put my things on hold and come back another time so I don’t have time to come during the day so I do my shopping at night and thought that this was a convenient place because they’re open until midnight. Unfortunately was wrong because they close early because they’re lazy Unacceptable and I am super angry because I’m gonna have to drive all the way back out here to pick out the items that I had already picked out and something needs to be done about itInitial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Burlington today 6/26 at 5:00pm located at ***** ********** ****, Sugar Land, TX 77479. I spoke to the manager Karyl because the store had no air conditioning and the employees were complaining and asking to go home due to temperatures reaching nearly 100 degrees today but they were told they were not allowed to go home. I confronted Karyl and told her this treatment is unacceptable and that they should not force their employees to work in these type of conditions until the air conditioning has been fixed. She laughed in my face and told me the AC had been out since this morning and she refused to do anything about it.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
5/31/2024 at Burlington store at ************, *** I tried on a pair of Nautica trousers : green corduroy. I went to the trial room on 2nd floor, showed trousers to **** the staff member and went in to a cubicle. When I pulled the pants up, I felt intense pain on my left thigh. A security device with a pin was in the trouser, improperly secured and this had lacerated my left thigh. I immediately took a video, informed the staff who did not even have an disinfectant. I called the manager, who treated it like a joke even when I said that there was a risk of HIV and/or Hepatitis transmission from this. I asked her to hold the trousers as evidence. I called 911 who asked me to go to the *** I did. I also contacted my personal doctor. I am autistic and diabetic and a heart patient. I was shocked and am in terror. Subsequent visits to the store showed that such pins were lying around all over the place hurting other customers. Also pieces of glass. The stores are grossly mismanaged and are a health risk. I have videos. including one where a pin from a security device pierced a man's foot. These people do not take customer safety seriously. I called and complained to their corporate HQ and they did nothing.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into the new Burlington in ********* ca on the evening if September 5th *************************** a local hotel during a last minute trip due to a family emergency. I arrived intending to pick up clothing and supplies for the next few days for myself and my 3 children as we did not get to go home and pack before needing to rush to help a family member. Thankfully my mother stayed at the hotel with my kids! Being my first time ever at a Burlington store, I was initially thrilled and had a basket that was already half full about 15 min after I arrived and was thankful for the distraction after such a hard day. While looking at the womens clothing I didnt know at first their were suddenly two people speaking to me since I am hard of hearing, until a loud male voice startled me when suddenly yelling Maam! While standing behind me. I turned to find a police officer and a manager. She claimed that the corporate office called because they spotted me and recognized me from 2 previous visits over the last few months that involved stealing shoes and running out the door? I shared that I had never been in this store or any Burlington store ever in my life and actually dont even live locally so they are mistaken. They insisted the person was me or looked exactly like me and then told me I have to leave and am not welcome back ever and further humiliated me by having the officer ****** me out despite my lack of protest. I have since called their corporate office and filed a complaint 3 times and have never recieved a call back and am still very angry about this. I feel discriminated against for my hearing loss and red hair.Initial Complaint
06/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer burned gas to do a return. Told come back Friday, they can’t take any returns this week due to inventory. Shocked! Ok, I also explain concern for return with in the time frame of one month, Friday will be to late. Is it ok. I was told no. Ask for a manager. The manager sent a message, saying no, I can’t return. Receipt date: 5/02/24. Thank God I notice, According to my loyalty, on the bottom of the receipt said return up to 06/16/2024. Unapologetic, incompetent, … in addition to annoying, no one at Burlington is refunding my gas to return items a second time. Thirdly I will not want to deal with such incompetence again. Very poor customer service. Manager was of no assistance, didn’t even care to address the customer. Careless, inconsiderate… Denton Tx location. Ridiculous that they can’t take returns, no fault of the customer, and on top of that they were heartless, lacking customer service skills.Initial Complaint
05/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a luggage but they had them chained up so I wasn’t able to see that the luggage was ripped on the inside. Upon finding that I also noticed that one of the wheels was slightly cracked. When I went back to the store to try and return it they were extremely rude and did not want to help me exchange or refund this company is negative. I had a horrible shopping experienceInitial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello I’ve been treated so badly and called all types of names and accused of shoplifting and the ****** police department called on me by this employee by the name Tameka who was fired for various reasons and she was rehired? And I was in the ****** store on Mother’s Day coming from the cemetery literally with tears still in my eyes and I’m entering the store in ****** Illinois to do a return between after 4pm and she was working and a customer notified me that she tameka notified the employees and the customers To Watch me. And I’m tired of being harassed by this employeeInitial Complaint
05/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
As a current employee of Burlington, I'm appalled at the way I was treated at another Burlington store located in *************. I had went shopping for a few items and instead of carrying all these items I had placed them in a trash can which I was contemplating on purchasing. So with just now one item to carry made it much simpler. In the midst of placing items in trash can, an employee walked up to me saying I need to take items out now. I explained the reason for this was so I can have easier way to carry items and that I do have the money to pay for everything. She kept following me around store, When it came time to check out I so happen to be called up to the cash register where she was standing at. The cashier was somewhat rude and at the end of the transaction she with her hand made a motion directed towards me as like to shoo fly or if I was dismissed. I got into vehicle and left normally. That employee had walked outside trying to confront me for some odd reason. Not only that, my significant other had caught her video recording us with her cellular device while we were standing in line purchasing are items. I enjoy working and shopping at Burlington very much and I am very disappointed in the way I was treated and poor customer service. In no way should I have been video recorded I did nothing wrong and I want explanations and answers!Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Tried to make a payment on my burlington card 4/24, entered in the wrong bank account info (bank i use just to send money to and from family never keep money in it) and when i realized literally a week later i made the payment, I made over the minimum payment amount). After that i used my card maybe a total of 3 different times. Then out of nowhere.. my card was locked for a missed payment and of course you only ever find out when your card is locked when trying to purchase so imagine that embarrassment... and I have to wait 3 months before they THINK about possibly unlocking it... Of course.. no clause in the card aggreement paperwork abouth this, Nothing in the FAQ section under payments either...Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dear Burlington Coat Factory Corporate Office, I am writing to bring to your attention a deeply troubling incident that occurred today at Store #558. I was subjected to racial profiling by a member of your staff when I attempted to make a purchase without a cart. Instead of assisting me or addressing any concerns politely, the employee accused me of stealing and proceeded to call the police. This unjust accusation has not only deeply hurt me but has also resulted in me being trespassed from a store I frequent at least three times a week. This experience has left me feeling humiliated and discriminated against. I urge you to investigate this matter thoroughly and take appropriate action to address racial profiling within your stores. No customer should ever be treated in such a degrading manner based on their race or ethnicity. I hope to receive a prompt response from you regarding the steps being taken to ensure that incidents like these are never repeated. Sincerely, ********* ******
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Customer Complaints Summary
143 total complaints in the last 3 years.
62 complaints closed in the last 12 months.