ComplaintsforBurlington
Outlet Stores
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aug 26, I purchased shampoo and conditioner Aug 28 I decided I didn't want it too expensive so I waited in line only to be told that I couldn't not return it cashier at Hemet Ca, Burlington said that her screen says item not found ...she only scanned it one time meanwhile I'm asking her to not send it back my card I don't want to wait the extra 3 days .well 3 days that's extra too me .so then she says i can onky do what the screen / computer tells me to dp i guess there's options i didn't know i thought I have my receipt and item there shouldn't be aby problems so the conclusion is you can't return unopened shampoo news too meInitial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchase a gift card from Burlington for my Grandson back to school cloth. When he got to the store the card didn't work he call me crying. I called the customer service number to see what was the problem. My tracking # is *******). I emailed the receipt of purchase from July and the front and back of the gift card. They researched the issue and said the card I emailed was used in June. I started thinking. I also sent him a card in May. Then realize that my Grandson mistakenly through away the new gift card ending with **** purchase in July. I have been going back and forth with Burlington trying cancel the new gift card and to reissue another gift card. Now Burlington supposedly can't locate without the card, Malarkey! The receipt has everything they need. They can also research with the credit card company. They know that card has not been used. How can a big business want to put undue stress on a loyal Customer. That's not good business. I used my Burlington Credit card they know that gift card has not been used. To take from a child is inexcusable. This 2024 everything is computerize and detail information is documented. I can't believe that Burlington will keep my Grandson school cloth money and for what gain would it be for them. I am a loyal Customer. I promote their business. Now after all these years of telling people about Burlington I have another story "Beware". Not good business. Something so simple became so ugly. I am very disappointment. What company does that to a loyal Customer. My record stands. Burlington can pull every purchase I have ever made and my A 1 credit rating. I thank you in advance for you time and consideration in the urgent matter. School has started. I started early and look at what happen. Mistakes happen especially with kids.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a snack containing peanut in Burlington on 26 Aug, I found it was already oily and smelling was not fresh at all when I opened it. So I went to the shop today, and told them the situation, I spoke to the casher and her supervisor, but all of them said that I opened it and I couldn’t get the refund. I explained that I would not know the snack was not fresh and could not eat if it was not opened. I asked them to smell and try. However they refuse to smell and try, and disagree to refund for me. I think they have the responsibility to control the quality of food, but they don’t. Also the attitude was very bad.Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was thrown out of the store by the supervisor and security for asking for my $20 bill back for a refund. I was told they were calling the police and Ai need to go to another store. Not only was I not rude I Mohave a car. She ruled the return and instead called the police. I am currently waiting for the police.Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the Burlington Store in Feasterville, PA on 8/17/24. Attached are a copy of an email receipt as well as a store receipt where I was charged twice for the same item.The item is a 4ft Rhinestone Type C Pink USB cord.I purchased ONE.As you can see by the attached,I was charged two times for ONE item.The item was on clearance for 50% off of $2.89-ringing up at the higher half of $1.45.Second time it was rung up,it was rung up for the lower half of $1.44.Store video will document that I was doubly charged for one item.The video of the transaction will document this. I emailed Burlington about this on 8 17 24 I never received a response.I called on 8 19 24 & spoke to Tai.She requested a copy of the receipt which I sent via email.I called back yesterday to check the status &was told by a female(CALL RECORDED)that Tai was still processing this.I advised the female yesterday that MY MONEY WAS TAKEN/I was charged for something I DID NOT BUY.Yes, it possibly was an error by the cashier.But regardless,MY MONEY WAS STOLEN.If I mistakenly walked out with an item,regardless of price-I WOULD BE IMMEDIATELY APPREHENDED.I advised the female yesterday that MY TERMS AND CONDITIONS for this issue is a $5.00 a day penalty to be paid to me.Per the phone call,these terms were agreed to.I WILL PURSUE THEM at this point as Burlington has kept my money.I had to contact them several times.I understand they are busy. So am I.I can't walk into the store and walk out without paying for items because the line is too long.At this point,I am owed the price of the item (plus Tax) and $10.00 so far for delaying the return of my stolen funds. I initially would have accepted a gift card as I paid cash.But now, they do not have any option but to send me a check. I live approx. 45 minutes away; gas and toll would be approx. $10.00 plus time to go back to the store.Since this was not my error, I trust Burlington will fix this at their expense, at no further time, expense or effort of mine.Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello Burlington, I am writing to formally express my dissatisfaction with the customer service I received at your Burlington store located at **** ********* **** ****** ***** **, on August 5, 2024, at 1:05 PM EST. During this visit, I returned two items purchased on August 2, 2024. Despite providing my receipt, I was informed by the cashier that my items were not within the 30-day return window and that I could not receive a refund to my original form of payment. The cashier's handling of this situation was unprofessional and dismissive. Furthermore, this is not the first instance of encountering poor service from this cashier, who appeared to be the manager or assistant manager. Their behavior has consistently been rude and unhelpful, creating a negative shopping experience. I am seeking a resolution to this issue, including an acknowledgment of this poor customer service and appropriate compensation for the lack of professionalism demonstrated. I trust that Burlington values its customers and will take the necessary steps to address this matter.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a pair of shoes 5/4/2024 size 8 for ***** plus tax. I attempted to return them without the receipt, but the ************** could not locate the receipt to issue the refund. So, I decided to return home to find the receipt which I have located the receipt but because it's after 60 days I was offered $1.67 totally unacceptable. I read the return policy that says returns after 60 days (WITHOUT) a receipt will be given a store credit for the lowest selling price, and I questioned this in the store. I have a receipt for the price I paid so why can't I get a store credit for the price I paid? The manager didn't have an answer, he simply replied "Thats the policy"Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to purchase about 200 dollars worth of things at the store . Upon leaving I didnt know we couldnt take the carts out of the store . Loss prevention informed me very nastily that I couldnt take the cart out so I said ok well I have to leave my purchased items here while I bring my car up to the store because it was too much to carry . When I went back in the girl working boss prevention took my cart with my purchased items and and put it back to where the empty carts were so anybody could grab my things. She wasnt at the door when I entered so I grab the cart and bout it out to the in form of the door where the side so I can transfer into my car . The woman came out trying to grab the cart while Im putting the things in my cart and then she started trying to grab my bags from me . I told her to get off of my items . And she called me a rude b**** . I then told her to keep her hands off my stuff and she said b**** tell ur mom to **** my p**** . The incident got so bad with words going back and forth . I was humiliated and will never ever go back to the store . People like that shouldnt be allowed to work in customer service . I am a nurse and I take pride in caring for people but how she treated and talked to me was totally uncalled for,Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I opened a credit card with this company and it's the worst experience ever I've been on phone for 46 minutes and no one is picking up. I at this point want to close this account because I am being billed twice. I paid in full my first time using card to keep open status and I have all these late charges after I paid the balance. No one sends me my statement in the mail even after I called for it. I ended up paying online and never getting the statement in the mail and no1 is answering the phone it's been 50 minutes nowInitial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
July 17, 2024 Customer Complaint on Price Check foe an Item
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
151 total complaints in the last 3 years.
62 complaints closed in the last 12 months.