ComplaintsforBurlington
Outlet Stores
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Myself and my mother went to Burlington to shop on 4/18/2024. After spending a LONG time in line, we went up to the casher named Michele at Reg: 002. We turned down the purchase of a bag in favor of using one of our reusable bags. As my mother is pulling out the reusable bag and shaking it out, the casher very rudely accuses my mother of stealing by putting the already cashed items into the bag. The way that the casher spoke with incredibly rude and accusatory. My mother denied stealing anything and said I do not do that, to which the casher did not even apologize but just proceed to justify her accusation. At the end of the transaction, we very calmly told the casher that the way she went about asking if we stole something was not okay and there is a way in which she can ask, but straight up accusing someone like that is so not okay. We would have left it if she simply apologized and owned up to her actions, but again she dug in and kept claiming she was not sure, she didn't know if we took something, etc.Initial Complaint
04/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
BURLINGTON -****************** #********************************************************* Phone: ************** Racist store manager. He racially profiled customers and harassed them. He stole from them as well.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Went into burlington on April 17th 2024. I made a purchase and when I looked at the receipt.in the store I got over charged. I went back and got that resolved. Got home and looked at the receipt again and I got overcharged for an item. I called back several times and the manager hung up on me or put me on mute so I couldn't hear her and I hung up and called back several times. This place is ridiculous. They want me to drive over an hour to get the issue fixed. I work 40 hours a week. I cannot take off cause they cannot do their job and overcharging customers.Business response
04/30/2024
Please note that we reached out to the customer ***************************** and resolved this issue, we can consider this case closed. Thank you.Customer response
04/30/2024
Complaint: 21592808
I am rejecting this response because:
They told me I would get a gift card and I have received absolutely nothing at all. I don't have a tracking number or anything. This is frustrating.
Regards,
*****************************Business response
04/30/2024
Our Sincere apologies ******, that we did not give you the ticket # it is ******. The request is being processed and you should be receiving the gift card soon. regret the delay and thank you for your patience.Customer response
05/01/2024
Complaint: 21592808
I am rejecting this response because:
I was told it would be 7 to 10 business days from when they called and I have got nothing. No tracking number. No call. Nothing. This is not how you treat customers. Was not even told the amount of the gift card. I did try to message thru messenger and they said $30 but in my opinion it should be more cause I had to drive all the way back to the store which is an hour drive to get the matter resolved only to have to wait over 30 minutes for it to be done. So burlington needs to get it together. We at 2 weeks this mess happened. And the store manager doesn't care that this happened. She is never in the store.
Regards,
*****************************Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently had an unfortunate experience at a Burlington store. I purchased three shirts, priced at $7.99, $8.99 and $8.99 respectively, only to find that one of the shirts had been switched for something else. Upon returning to the store for a refund and exchange, Maria the cashier deducted arbitrary amounts from each shirt's price - $3.10 off one shirt, $2 off another and then an additional deduction of $2.30 from my total payment of $26.74. This is not just about me; it's about all customers who trust Burlington with their hard-earned money only to be shortchanged when they seek refunds for legitimate reasons. Burlington has a responsibility towards its customers to ensure fair practices in all transactions including refunds and exchanges. We call on Burlington Stores Inc., a company with over 600 stores nationwide serving millions of customers annually, to review its refund policies and ensure they are transparently applied across all stores.Initial Complaint
03/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Complaint taken over phone by BBB representative BA Consumer opened a credit card with Burlington in January 2024. Her February charge was paid by phone on the due date (2/2). When she got her March bill she was charged a late fee of $30.19. She called on 3/2 and was told the late charge would be removed. She states the contract does not state that a late charge will be applied if the bill is not paid by a certain time on the due date. Her April bill shows a fee of $33 which must be a late fee because she did not make any purchases.Initial Complaint
03/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I arrived at 1048 pm to Burlington coat factory on my way to the register time was 1128 i asked a employee if she had a set of pillow cases i could purchase she walked back and said come with me she found 2 i liked and was 12 feet from the register 2 minutes after the close time of 1130 when Ray a employee of Burlington said register is closed caught off guard u said what dose that mean he said you can come back tomorrow and escorted me out of the store I took a lyft there and home wasted moneyInitial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I opened a new Burlington Credit card as per the In-store promotions which I saw in their store in grapevine, which clearly said 10% discount on first purchase when approved. I got approved and didn't see the first purchase 10% discount getting applied anywhere on the account or receiving any email with first purchase discount for the amount of goods I bought. I just need a clarification on why it was not applied and why the store mis guides customers with such promo's. Happy to get a proper explanation. Also their customer service agent is so automated and its very difficult to speak to a live agent who can actually guide to proper process. I had email them within first week of purchase with explanation and somehow never got proper explanation. Somehow they guide to a live agent via secure message in app which somehow never happens easily. When I try to call the numbers they provided it only guides to some pre formatted text summary and not actually guiding to the problem customer has. Im only coming here because the live agent to whom I spoke or the credit company or burlington store agent doesn't have proper knowledge of applying the first purchase discounts is my understanding. Why trouble customers with unnecessary issues when they cant properly implement such promo's. Also the recent agent when I spoke didnt give me any proper complaint number and said I will get a courier mail(physical) which I dont know when I might get. So the process looked complicated to me so reaching proper help or guidance via online.Initial Complaint
02/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On the evening of February 10, 2024, around 9:59 P.M., I reached out to the Burlington ******** establishment, a routine I follow occasionally, seeking confirmation on their closing time, particularly when the doors shut, given the store operates on flexible hours. During the call, an employee informed me that the store closes at midnight, with the front doors closing at 11:30 P.M.Subsequently, I drove across town, deviating from my usual route, arriving at the store by 10:58 P.M. I parked in the first space near the entrance. To my surprise, as I exited my vehicle, the security guard approached the door and promptly locked it while I was approaching. Initially thinking it was a jest, considering my frequent visits (4-5 times a week), I laughed. However, despite informing the guard that I was assured the doors would close at 11:30 P.M. and that I was just steps away when he locked them, he refused entry and closed the door.In the midst of this, the manager passed by, dismissing the security guard's actions and leaving me outdoors in the cold. This incident, marked by a lack of customer service and professionalism, surpasses any negative experiences I've encountered in other stores. I felt singled out and disrespected by the security guard, whose conduct I find unworthy of securing Burlington. Notably, during previous visits, I've observed him uncomfortably shadowing me, despite being a frequent and high-spending customer at ********************************, I am compelled to sever my ties as a Burlington Loyalty customer and cease shopping at ******************** until appropriate action is taken against the security guard. Although I didn't obtain his name, I can describe him as approximately 6'0" to 6'2", medium-built, with ********************* skin, and bald. He is relatively new to this location, having been there for no more than 4-6 months.I hope this communication sheds light on the incident at the ******** location and prompts measures to restore the store's positive image.Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I returned a coat to Burlington Coat Factory, store #*****, on 12/14/23 ($34.99). The cashier made a mistake that I didn't realize until I kept noticing that I wasn't getting a refund back to my credit card. The return receipt says "Suspended Transaction". I've been calling the customer service line almost every week since 12/29/23, and nothing is happening. My ticket # is ******. I don't know why in the world this is taking so long. It's a simple refund. I've been told a couple of times that it's been "escalated" and that it just takes time. But it's been 6 weeks already!Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
DATE OF TRANSACTION 4/21/23 AMOUNT PAID $107 ISSUE: SEEKING A RECEIPT FOR THE ITEM I PURCHASED LAST YEAR AT THIS EXACT DATE. I HAVE THE TAG, MY CREDIT CARD AND A PHOTO OF THE ITEM WITH MY PERSONAL STATEMENT. THIS COMPANY IS REFUSING TO FURNISH A COPY OF MY RECEIPT EVEN THOUGH IT IS IN THEIR SYSTEM. I MAILED MY CREDIT CARD JUST SHOW IT COULD BE SWIPPED. I REQUIRE A COPY OF MY RECEIPT BECAUSE SOMEONE STOLE MY BAG AND THE AUTHORITIES ARE REQUIRING I FURNISH A COPY OF THIS PURCHASED ITEM: A 79.99 DOLLAR COOLER FOR WHICH I HAVE PROVIDED ALL EVIDENCE AND ALL DATES TO THE EXACT TIME FOR WHICH I PURCHASED IT AND ITS STILL BEING REFUSED TO BE FURNISHED TO ME. THIS HALTS A CRIMINAL CASE IM TRYING TO BRING ABOUT OF THE OFFENDEDER WHO STOLE AND DAMAGED MY PROPERTY AND BURLINGTON REFUSES TO HELP IN MY MANNER, EVEN THOUGH I HAVE SPENT THOUSANDS WITH THE COMPANY. NO ONE IN IS WILLING TO HELP. THIS IS HOW THEY TREAT NOT ONLY THEIR CUSTOMERS, BUT A DISABLED MILITARY VETERAN, WHO HAS BEEN A LOYAL CUSTOMER FOR YEARS.
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Customer Complaints Summary
143 total complaints in the last 3 years.
62 complaints closed in the last 12 months.