ComplaintsforBurlington
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently brought a suitcase from Burlington on 11/15/2021 which was $90+. On the day I went back to school on January 5, 2022, which was my first time using it, it busted open as Im boarding the train. I have contacted both Burlington and Dockers to retrieve a refund for this inconvenience. Both companies made me run around in a circle! I do not have a Burlington near me to do a return and I would like my refund so Im able to buy another suitcase since the one I recently brought is defective.Initial Complaint
01/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Burlington Coat factory at ********************************* has still not paid me, I have had 3 different pay cards and havent received any sort of money on any of them. Its been abt a month and I quit almost a week ago and they still havent paid meBusiness response
01/20/2022
We spoke with ***** and he is a past employee. We directed him to the payroll department who will assist him.Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Today on 01/04/2022 I went to Burlington Coat Factory in ******* ** to return some items. When I get there I give the lady my phone number to look up my transaction because my receipt was all the way at my house and that's the reason why they ask for your phone number. Well the employee looks up my number and it's not in the system. So I tell her I need to speak to a manager. The manager then comes asks what's going on I tell her. She starts looking at the clothes like she has some thoughts of her own. And then I describe to her the young lady who did my transaction and told her the young lady gave me a discount . She then tells me they don't do that there as if I was lying and then she asks me when did I purchase the things after I had just told her I purchased them on the 2nd 2 days ago. She then tells me well we haven't had those long bags in awhile as if I was lying to her again. So that was the last straw. Instead of taking responsibility for under trained employees she sits there insulting me. So I am filing this complaint.Initial Complaint
01/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My incident occurred at store #****. I simply walked in to purchase a few items and looking for a cell phone stand. Since I was unfamiliar with the store I asked a young lady walking my way if she knew where they were located. She ignored my question and gave me a look of I want to hurt you and glared at me evil like and leave me alone. Being naive and ignoring her attitude. I thought maybe I was misinterpreting her look and assumed she had just not heard me. I again asked her the question and she huffed annoyed and said annoyed and I can kill you now tone "go over there and do your **** thing". While waving and snapping her fingers. I was gonna leave the situation alone but I realized that the way she was looking at me and acting was not correct. I did tell her to leave her job if she was so unhappy but she was in the customer service business. She ruined my New Years Day. I complained to the manager ****** she apologized but the register girl said they had several complaints about her. I don't know what upper management is thinking but this girl is seriously dangerous. I was able to get her first name, **** but not her last name. This ***** lady is trouble because I really felt like she wanted to hurt me for asking a very simple question.Initial Complaint
12/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A manager name *************************** at Burlington on ************ address **** brandywine common ************** in ********. Kicked me out of the store claiming that a security guard caught me stealing in the dressing room and told me to never come back which is all false. I also provided her with a receipt and tried to exchange my item and was still told to leave in front of the whole store which made me feel so embarrassed and ashamed. Im asking for just fairness and also justice that this happens to no one else.Initial Complaint
12/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
False advertisement they wont hire anyone who reaches the requirements & experience of the jobInitial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went into Burlington on 12/9/2021 , I made one purchase was told to swipe my card 3 times after it was approved but a receipt was never printed. $95 was taken off of my card and the manager told me it was my bank my bank statement shows Burlington has my funds . I never received my items , receipts or my funds backInitial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to work they tryna say I only worked 1day howInitial Complaint
11/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I cannot get burlington to stop emailing me. I know this sounds stupid but I have tried everything and they keep saying they won't email any longer and will remove me from their list and I continually get emails several times each week. After emailing support, calling support, messaging them on ********* unsubscribing from the emails directly using the instructions at the bottom of the email and spoke with them several times on the phones and in emails to have my email ********************* removed from their mailing list I continue to receive emails. It's harassment at this point and no matter who I talk to no-one has been able to get this resolved.Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have had the credit card with Burlington for some time.# ****. I paid off last purchases and started using card a few months ago. I am trying to keep my credit in good standing. I have paid my **** on the due date. But then i noticed the Late Charges. I called Burlington to find out why I am being charged $35 a month for late charges when I paid my **** on the due date. they have charged me more than once. I was told that I did not pay my **** before 6pm so therefor I am late. I do not want any late payments on my credit as I am trying to build up my credit score. I explained this as I asked for the money to be put back on my account and I do not want a late charge in my credit. I was told Sorry but we cant. it is very important to me to pay my bills on time and I knew Nothing of. I have been to the store to pay and the have other rules like they only take cash payments in store. I had to pay by a certain time.6pm is the middle of my day and its no way I can do this as I must wait for my SSI benefits to deposit on the first of the month. I do not want this card as it will affect my credit score.
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Customer Complaints Summary
144 total complaints in the last 3 years.
57 complaints closed in the last 12 months.