Business ProfileforSubaru of America, Inc.

I purchased my used Subaru Crosstrek with one previous owner and immediately feel in love. At the time of purchase, I felt like I was in a safe and highly reliable vehicle. A year into buying the car (2023), I needed brakes, services, recharge on A/C and had a diagnostic performed on the vehicle for $900-and some change, and all was "well". Its important to note I well maintain my vehicle, regularly. LESS than 1 year later and LESS than ****** miles, my car started to idle funky, appeared to run significantly louder, A/C not working, my car started to shake when braking, and my back trunk button had been warn down to the point of it not working. Mind you, I was concerned this all took place at the same time, but there was no indication that the car needed significant repairs-as the CHECK ENGINE light did not light up. Still concerned I took it to the same Subaru repair shop I went to less than a year ago. They ran diagnostic on my vehicle, and my car needed $9000 worth of repairs including transmission, exhaust, brakes, A/C, etc. Currently, my car is still making noises after "repair", shifting and idling weird and loudly, brakes are still making noise too. No repairs are covered under my extended warranty, and furthermore they cannot explain why my check engine light did not luminate when repairs were needed or why the brakes are faulty after less than a year. I filed my concerns with Subaru of America and they were unwilling to further assist me or investigate my concerns, after providing proof that I had repairs, documentation, and diagnostic reports. Instead the rep asked if I was seeking to purchase a newer model of Subaru. I thought my next purchase would definitely be a Subaru, but I don't think I can bare to do this again. This has been such a disheartening experience. I purchased this vehicle for safety and reliability, and Subaru has failed at both. Shame I had to give this experience a star.