Reviews

This profile includes reviews for Subaru of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Subaru of America, Inc.

  1 Subaru Dr Camden, NJ 08103-2204

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  Subaru of America

  500 Park Blvd Ste 255C Itasca, IL 60143-3126

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  Subaru of America

  500 Park Blvd Ste 255C Itasca, IL 60143-3126

Review Details

• Review fromJohn S

  Date: 03/25/2025

  1 star
  This company costumer service advocates are unprofessional at best they don't care about there costumer's everyone in that office needs retrained on costumer service I got a 08 Subaru outback and I contacted them for repairs and they waited 8 month or longer to do the repairs then after the repairs where done they refused to pay for the repairs done even though they took so long to get the repairs done there asking me to pay over $9400.00 for the repairs when it was there fault that the repairs weren't done in a timely manner they don't even deserve a 1? rating maybe someone should retrain the whole staff there luck I have to give them one star they don't deserve it

• Review fromKendra R

  Date: 03/03/2025

  1 star
  Buyer beware! We have a Subaru Forester and really like it. However, we will never buy another Subaru because of shady practices we have experienced. The seatbelt latch stopped working (nothing we did), so we asked that they fix it according to their Seatbelt Lifetime Warranty that covers "the seatbelt and related components". The technician at ************************************ told us they would not cover it because the latch wasn't covered under the warranty (the latch is certainly a related component), and gave us an estimate for what would it would cost for us to get it fixed. That didn't sit right, so we called the corporate office for assistance. They have kept stringing us along, and after months have still not helped. The last we were told is that we need to get a "formal assessment of the seatbelt latch" so that the dealership can determine if it's covered under the warranty. However, we started this process by having them assess the seatbelt, so why would we pay to have it looked at again? This is obviously one of their tactics to avoid having to honor the seatbelt warranty they advertise. Long story, short, these are not the folks you want to be doing business with.

• Review fromDebra M

  Date: 02/01/2025

  1 star
  Called to complain to Subaru about absorbent pricing on a ***air. As a good gesture for a loyal customer they issued a certificate for $350 for future ***airs. (don't you love that). I saw that it had an expire date of 1 year. I told them I'd hope not to have to spend that being the car had less than 50K miles. Customer *** said no problem just call. (can be verified by recording) As a business women if anyone mentioned I had to call before the expire date I would have put it on my calendar and not lost that $. There was a balance of $250 and I wanted to use the balance. I was ignored thru 2 attempts to call with a promised call back. The third gal did get someone to respond. They said the policy wouldn't allow it. Not like it wasn't set aside for this. I wrote back stating the I would never buy another Subaru again and would tell all that I could. Subaru response, I quote: "I am so sorry for your disappointment. I will note your file concerning your feedback. I have to abide with our policy. ........We will truly miss you as a Subaru customer. The price of getting a customer vs keeping one $250 great business!

• Review fromAngela S

  Date: 11/25/2024

  1 star
  My 2019 Subaru ********* with near ****** miles, a month out of warranty for barely a month started making a noise. I was told by my local mechanic the *** transmission was out. Called the 800 number customer care of north ******************** and wasnt given any clear directions. Called a few times, opened a case, till finally i got in touch with a customer care representative who my case was assigned to. Called the local subaru car dealership and took the car there. Was told on the original call that they didnt have a loaner, so I was forced to rent a car for two weeks based on their estimation of how long itd take to complete repairments. Subaru makes a decision to cover partially the replacement of the transmission. These are the questions i sent to the manager, *******, reviewing the case:-Is it normal for a cars transmission (Subaru forester car in this case) to go out as soon as warranty is out at 5 years no matter what the mileage in the car is? And if this is the case, why are consumers not made aware of it? Do they need to be made aware?- Is Subaru, based on the responses I am getting, saying that it is expected/ok for its cars transmissions to go out at 5 years of usage? At ****** miles?-Is whoevers making these decision saying that it is expected for the Subaru cars to break as soon as theyre out of the warranty no matter how little theyve been used?In the end i was told they will not cover the replacement fully even though the car has barely been used. Not great working with Subaru and very disappointed with the quality of the car and their customer service. I would not recommend anyone i know to buy a subaru again. Their customer service is the worst, they simply dont care.

• Review fromKatie K

  Date: 11/12/2024

  1 star
  Subaru refuses to honor their 10y/100k cvt warranty after the official dealership ignored a noise I mentioned when it was under the mileage limit. At 153 miles over the noise was diagnosed as the transmission and therefore not covered. Very bad business, terrible customer service.

• Review fromNiamh D

  Date: 10/30/2024

  1 star
  Beyond disappointed with the company I own a 2015 Subaru Legacy. My horn stopped working so I made an appt with Citywide Subaru to have it looked at. The service representative was great. He called me a couple of hours later and said, the steering wheel roll connector had failed. Unfortunately, the piece that needed to be replaced was located in a very distinct spot and the job would be very labor intensive to replace due to needing full removal of the power steering column. However, having a 4, 3, and nearly 2 year old, a non working horn if not safe. The total bill came to $941.27. The recommendation was made to call Subaru Advocacy, which I did. They were not helpful at all and stated that it was considered basic wear and tear and the responsibility of the owner. In addition, she more care about me completing form about transfer of ownership before she gave me my answer, that we cannot help you. Why is it that I bought a car at the Subaru dealership and they needed proof I owned it? The company does not stand by their product. Very disappointed in their Customer Advocacy Program. I have spent a lot of money over the years on wear and tear and general upkeep. However, nearly $1000 to replace a part that should not have failed is unacceptable.

• Review fromTrevin S

  Date: 10/21/2024

  1 star
  Bought a 2024 subaru outback because it was rated to tow ***** pounds. Come to find out subaru does not offer trailer brake hookup which is legally required over ***** pounds. Subarus response is that the vehicle is capable, you just have to have third party work done which warranty will not cover if they mess up something in the process of splicing wires. How can you advertise a vehicle being capable of somethin that needs third party custom work? Thats like advertising my car is capable of flying, just gotta have a third party customize it. FALSE ADVERTISING!!!

• Review fromAl N

  Date: 10/05/2024

  1 star
  My 11 month old 2023 Forester began leaking from the sunroof. Took the car to the dealership twice, where it sat for a total of three weeks (much of it in the rain). Subaru water tested the car and claimed they could not find the issue, despite not checking on it while it sat out in the rain. The car was wet again within 24 hours of getting it back from the dealership.Subaru of America did absolutely nothing to help remedy the issue, often taking weeks in between communication. Horrible, horrible customer service and backing of their flawed product. Never again.

• Review fromjiawei C

  Date: 08/30/2024

  1 star
  When I bought the car, I emphasized to them that I only wanted the price plus tax, and nothing else. They told me that the price could be ******, but they actually charged me 800 more, making the price ******. I didn't pay attention to it until I got home.

• Review fromJamie V

  Date: 08/28/2024

  1 star
  I purchased a 2022 Subaru Forester in late 2021. I ordered it to ensure I got everything I wanted. I l paid for three years of MySubaru for access to remote start. Then Subaru pushed out their first upgrade on their infotainment system, and the downward spiral began. It was full of glitches, wouldnt work and when I contacted MySubaru and the dealership nobody would help me. I had to literally put horrible reviews about the dealership on the Internet to get them to call me back and then they finally realized there was an update and got me in to resolve it. But, it was way too excruciating of a process. They were more concerned about me taking the reviews down than fixing it. Of course this happened in the middle of subzero temperatures and as a result, I didnt have access to remote start, which was the whole reason I subscribed to MySubaru. Here we go again in the summer of 2024. They pushed out another update full of glitches and it happened all over again. This time in the middle of a heat wave. Again I contacted their customer advocate department at ************************, and opened a case. That sat open for a couple weeks and then they closed it, with no resolution. Three months later, Im still sitting here trying to figure out what I can do as MySubaru, and Subaru itself, havent done a thing. I prepaid for three years of this service and now I cant use it. When I go in to MySubaru, it doesnt show my car, but when I try to add it, it tells me its in use. At this point, they are stealing the money that I paid for this service from me. I am literally going to trade in a car that is less than three years old this weekend because I am absolutely done with Subaru! Their products are inferior, their technology is c*** and quite honestly I can drive a tricycle faster than a Subaru goes. Stay away, everyone has AWD now and you can do much better!