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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******* is hounding me about a balance with **** for approximately $650. **** claimed I did not return my equipment for their internet/cable package. I returned ALL the equipment in 2016 before the end of our contract due to their over billing practices and refusal to issue credits for over-billing. After returning all of their equipment to them in the same condition it was received, they began attempting to collect replacement cost claiming I did not return it to them. I provided them with a copy of my receipt acknowledging I returned the equipment. They have continued to send me to collections ever since. For almost 7 full years they have kept this balance in collections and continued to harass me about this supposedly stolen equipment. They have ruined my credit, they call me several times a day, text me, and send me letters. I have explained over and over and over to multiple credit bureaus over the years that I returned the equipment. I want them to take it off my credit report, and I want them to stop harassing me. I do not owe them any money. They cut my service off when they still owed me 3 months worth of service because they kept over billing me and forcing me to pay, threatening me with collections. Then when I finally just gave up and sent the equipment back, they claimed I never returned it, and have continued to submit this debt to the credit bureaus over and over and over. They wont stop calling me about it. They stole from me and are continuing to try to steal more. ********** has had this collections account for the last 3 years and are just the latest agency to endlessly harass me about this fraudulent debt.Business response
02/16/2023
BBB ID: #********
MRS ***: LU8-1943658
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer, *****************************, submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
***************************** asserts in the complaint that MRS has been hounding them for more than three (3) years about a balance with AT&T for approximately $650. The complainant asserts MRS ruined their credit, calls, and sends letters and text messages to them. The phone number provided with the complaint ends in *****.
The consumers desired resolution is no further contact by the business.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
The complaint is regarding an account that our client, AT&T, placed with MRS for collection. The account is not related to or for ******************************
What we did when we received the complaint
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the account activity and the information provided with the complaint.
What we found
MRS does not have any account in its office for ****************************** MRS is not aware of any account he may or may not have with AT&T. MRS did not mail any letters to ***************************** and did not place anything on his credit profile.
Phone number ending ***** was provided to MRS as a viable contact number to reach a different AT&T customer. MRS attempted to contact the intended party via text message and phone calls. The attempts to contact this intended party were all within the last 10 months. Any calls or text messages received by ***************************** more than 10 m months ago were not from MRS.
On February 3, 2023, MRS received a series of text messages from the phone number ending *****. The first notice MRS received from the consumer. However, there was nothing in the messages to identify that they were from ****************************** It was not until we received this BBB complaint that we learned that the phone number at issue was a wrong number to reach the intended party.
Actions we have taken or are taking
MRS will not attempt to contact the intended party using the phone number ending *****.
We trust this will satisfy ******************** desired resolution.
Thank you for your courtesy and cooperation. If you have additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information, including our email address, is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
*******************************
This communication is from a debt collectorInitial Complaint
02/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been getting mail for a previous resident for over a year now. I have continued to send to mail back to this company and have alerted my postal carrier who continues to return the mail to this company. This person has not lived here for almost 2 years now as I believe their family is living overseas so please mail to their current address! We only rent this home.I would appreciate mail to stop being sent to this address immediately and at this point since this person isn't living here its considered harassment and I will take further action if mail is not halted.Business response
02/15/2023
BBB ID: #********
MRS ***: LU4-5975776, 77
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that ***************************** submitted to the ************************* of *** Jersey (BBB). We welcome the opportunity to assist with this matter.
***************************** indicates in their complaint that they have been getting mail for a previous resident for over a year now. They indicate that they continued to send the mail back to MRS and they have alerted their postal carrier.
***************************** asserts the person has not lived at their address for almost two (2) years. ***************************** indicates they are renting this home.
Desired resolution is that MRS stops sending mail to your address.
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the account activity, correspondence history, and the information provided with the complaint.
MRS believed the address at issue was a viable address to reach the intended party. MRS mailed letters to this address in its attempt to contact the intended party. The first letter MRS ****** was on October 21, 2022. Any letters ***************************** received prior to October 2022 were not from MRS.
MRS did not receive any returned mail from this address until February 2, 2023. MRS was not aware that this was no longer a valid address to reach the intended party until February 2, 2023.
MRS will not mail any additional letter to the address on the complaint. We trust this will satisfy ***************************** desired resolution.
MRS apologizes for any inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
*******************************
This communication is from a debt collectorInitial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
From December 2022 to January 2023, I have received multiple texts from *******. I have struggled to verify the legitimacy of the claim that I owe $84 debt to Spectrum. They repeatedly ask for an MRS ******* Number that they do not initially provide making it difficult to receive more details of their debt claim. I also tried calling but I could only get in contact with an automated agent that provided no resolution to my concerns. I have contacted Spectrum about my former accounts and they have confirmed that I do not owe any money to the organization. I'm asking for the debt collection agency to either elaborate on the claim or to cease any more communications with me regarding the matter with Spectrum.Business response
01/19/2023
BBB ID: #********
MRS ***: LU1-16856631
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that ******************************* submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
******************************* indicates in the complaint that they received multiple texts from MRS regarding a debt allegedly owed to Spectrum. ******************************* asserts they repeatedly asked for an MRS account number. ******************************* asserts they tried calling but could only get in contact with an automated agent that provided no resolution to their concerns.
******************************* indicated they contacted Spectrum and confirmed they do not owe Spectrum.
The desired resolution is that MRS elaborate on its claim, or cease communication with them regarding the matter with Spectrum.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
MRS denies any suggestion that ******************************* repeatedly asked for an account number.
MRS denies any suggestion that its automated agent provided no opportunity for resolution of any concerns.
What we did when we received the complaint
MRS initiated a thorough investigation in order to address the concerns. Our investigation included a thorough review of the account activity, recorded calls, and the information provided with the complaint.
What we found
On November 17, 2022, our client placed an account with our office for collection. MRS was provided with phone number ************** as a viable contact number to reach the intended party. MRS attempted to contact the intended party via text message and phone calls.
MRS did not receive a response to any of the text messages, such as a request to STOP (the opt out is included in the message).
On January 12, 2023, MRS received a call from the phone number on the complaint. The caller verified their name ******************************** The caller did not express any concerns or ask for any assistance. Had the caller expressed any concerns, or asked to speak with a representative, the call would have been immediately transferred to a live representative who would have been able to assist.
Upon review of the information provided with the complaint, we believe at this time that the phone number provided to MRS is not a good number for the intended party.
What we are doing to help
MRS will not attempt to contact the intended party using the phone number **************.
MRS apologizes to ******************************* for any misunderstanding or inconvenience.
Thank you for your courtesy and cooperation. If you or ******************************* have additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
*******************************
This communication is from a debt collectorInitial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Tried to get removed from the call list after explaining that i got this new number a few month back and I'm not the person of interest.sevice Rep was rude and loud and hung up. Now I'm getting calls morning noon and night. Please Help!Business response
01/18/2023
BBB ID: #********
MRS ***: LU9-2313145
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that *********************** submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
*********************** indicates in the complaint that they contacted MRS to get removed from a list. *********************** states that after explaining that they got the phone number a few months back, that the service representative was rude and loud and hung up, and now they are getting calls morning, noon, and night.
The desired resolution is no further contact from MRS.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
MRS denies any suggestion that its representative was rude or loud, as described in the complaint.
MRS denies any suggestion that it is calling the phone number at issue morning, noon, and night, or that it is called the phone number at issue any time after MRS was asked to remove the number.
On January 11, 2023, MRS received a call from an unidentified party, who we now believe to have been ***********************, based on this complaint. MRS does not conduct a conversation about an account without verification. We do this to protect confidentiality and customer information.
What we did when we received the complaint
MRS initiated a thorough investigation in order to address the concerns. Our investigation included a thorough review of the account activity, recorded call, and the information provided with the complaint.
What we found
On December 22, 2022, phone number ************** was provided as a viable number to contact the intended party. MRS placed a total of two (2) calls to this phone number. The first call was on December 22, 2022. The second and final call was on January 11, 2023.
The call was returned on January 11, 2023. The caller asked who we were trying to reach. The representative could not verify who we were calling. The caller expressed that they did not want any calls.
The representative was not rude or loud, but did terminate the call due to the callers inappropriate language. The representative removed phone number ************** to ensure MRS made no additional calls to this number.
Any calls *********************** received, other than the two identified above, were not from MRS.
Actions we have taken or are taking
MRS will not attempt to contact the intended party using the phone number **************.
We trust this will satisfy ************************* desired resolution.
Thank you for your courtesy and cooperation. If you have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
*******************************
This communication is from a debt collectorInitial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had moved addresses a few times and as such I had an outstanding debt that was sent to one of my old addresses. ********** purchased the debt from the original vendor and as soon as I received the collection notice, I settled with MRS for the required amount. As part of the settlement, it was agreed that this MRS would delete the collection from my credit report. It appears that even after this debt has been paid, the account is still appearing on my credit report. I would like MRS to hold up their end of the bargain and delete this from my credit report.Business response
01/06/2023
BBB ID: #********
MRS ***: LU1-13590915
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
The consumer indicates in their complaint that MRS purchased a debt from the original creditor. The consumer indicates they settled the account and as part of the settlement it was agreed that MRS would delete the collection from their credit report. The consumers desired resolution is that **************** its end of the bargain and delete the account from their credit report.
MRS initiated a thorough investigation in order to address the concerns. Our investigation included a thorough review of the account activity and the information provided with the complaint.
The complaint is regarding an account that the consumer resolved in March 2021. MRS does not own the account at issue.
Upon receipt of the payment, MRS ******** the original creditor that the account was resolved.
MRS denies any suggestion it agreed to delete the account from credit reporting in exchange for payment. MRS does not participate in the practice of Pay-for-Delete. Also, MRS never reported this account to the credit bureaus. MRS cannot remove or delete anything it did not report.
MRS apologizes for any misunderstanding or inconvenience. If the consumer believes MRS is reporting the account to the credit bureaus, we ask that they provide a copy of that credit report.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
***************************
This communication is from a debt collectorInitial Complaint
12/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company continues to call my number. I do not have any affiliation with them. I have nothing on a credit report with this name or have never done any businesslike them. The only way to contact them is to verify your identity and I refuse to give them my information or give them my account number which I don't have one since I don't do business with them. I will be turning this over to my attorney if this continues.Business response
01/06/2023
BBB ID: #********
MRS ***: LU4-5916989
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that ***************************** submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
***************************** indicates in their complaint that MRS continues to call their phone number. ***************************** states they do not have any affiliation with MRS. ***************************** suggests the only way to contact MRS is to verify their identity and they refused to give MRS their information. ************************ desired resolution is no further contact by MRS.
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the account activity and call history.
While it is correct that MRS will ask for information to verify identity, it is not required. When MRS learns it is calling a wrong number, we will immediately ensure no further calls are made to that wrong number. In this instance, MRS did not find any calls from the phone number provided by ***************************** with the complaint.
We believed the phone number at issue was a viable number to reach the intended party. We now know it is not and will not make any further attempt to call that number. We trust this will satisfy ************************ desired resolution.
MRS apologizes for any inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
***************************
This communication is from a debt collectorInitial Complaint
11/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have continuously received the following text. I have never had an account with ATT so this must be an error. I have also tried clicking the link and they do not find my account. I believe this is a scam. Please advise:Please contact *******, LLC at ************** regarding a matter for ATT MOBILITY . MRS is a debt collector. If you want to opt out of future text messages reply with STOP. Visit us at: https://*****************Business response
11/16/2022
BBB ID: #********
MRS ***: LU8-1826888
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
The consumer acknowledged receipt of text messages from MRS regarding an AT&T Mobility (AT&T) account. The consumer states they have never had an account with AT&T. The consumer believes this is a scam. The consumer provided the phone number where they are receiving the text messages, phone number ending *****. The consumers desired resolution is no further contact from MRS.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
MRS denies any suggestion its messages are a scam. MRS has been in business for over 31 years and is a BBB Accredited business.
The complaint is regarding an account that our client, AT&T, placed with MRS for collection. The account is not related to or for this consumer.
What we did when we received the complaint
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the information provided with the complaint.
What we found
On October 18, 2022, our client placed an account with our office for collection. Phone number ending ***** was provided to MRS as a viable contact number to reach the intended party. MRS attempted to contact the intended party via text message and phone calls.
This complaint is the first notice MRS received from the consumer. MRS did not receive a response to any of the text messages, such as a request to STOP (the opt out is included in the message). MRS has no record of any attempt to contact us prior to this complaint.
What we are doing to help
MRS will not attempt to contact the intended party using the phone number ending *****.
MRS sincerely apologizes to the consumer for any misunderstanding or inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
***************************
This communication is from a debt collectorCustomer response
11/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************************Initial Complaint
10/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been texted daily about a Spectrum account by this company daily. I have confirmed on all of my accounts there is no active late payment or any owed amount. I am up to date on all accounts. This constant outreach over something that does not exist needs to stop. Perhaps more importantly my name directly has not been on any Spectrum account in almost 8 years.Business response
11/08/2022
BBB ID: #********
MRS ***: LU1-16669058
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
The consumer acknowledged receipt of text messages from MRS regarding a Spectrum account. The consumer provided the phone number where they are receiving the text messages, phone number ending *****. The consumer states they are up to date with their accounts. The consumers desired resolution is no further contact from MRS.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
The complaint is regarding an account that our client, Spectrum, placed with MRS for collection. The account is not related to or for this consumer.
What we did when we received the complaint
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the information provided with the complaint.
What we found
On September 26, 2022, our client placed an account with our office for collection. Phone number ending ***** was provided to MRS as a viable contact number to reach the intended party. MRS attempted to contact the intended party via text message and phone calls.
This complaint is the first notice MRS received from the consumer. MRS did not receive a response to any of the text messages, such as a request to STOP (the opt out is included in the message). MRS has no record of any attempt to contact us prior to this complaint.
What we are doing to help
MRS will not attempt to contact the intended party using the phone number ending -4918.
MRS sincerely apologizes to the consumer for any misunderstanding or inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
*******************************
This communication is from a debt collectorInitial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They call my phone on 10/24/2022 saying that they are a ** financial institution and I asked them are they debt collector and they say they are financial institution and I said this is not answering my question are you a debt collector and they refuse to answer the question and got hostile over the phone which is a violation in the ethics and rules in the ****************Business response
11/03/2022
BBB ID: #********
MRS ***: LU1-16679751
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
The consumer acknowledges they received a call from MRS on 10/24/2022, and MRS ********** itself as a financial services company. The consumer states that MRS did not answer their question whether MRS is a debt collector. The consumer asserts MRS became hostile over this phone, which they assert is a violation of ethics and rules in the ****************.
The consumer provided their address and phone number with the complaint.
The consumers desired resolution is no further contact from MRS.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
MRS will not attempt to contact the consumer further regarding the account.
What we did when we received the complaint
MRS initiated an investigation in order to address the concerns. Our investigation included a thorough review of the account activity, recorded calls, and the information provided with the complaint.
What we found
On September 27, 2022, our client placed an account with our office for collection. MRS sent a letter containing notice of the placement of the account with MRS and information related to the right to dispute the debt or request additional information about the debt in accordance with the Fair Debt Collection Practices Act. This letter was mailed to the same address as the consumer provided with this complaint.
On October 25, 2022, MRS called the phone number ending ****, in an attempt to reach the intended party. The representative asked for the intended party by name. The individual who answered the call would not identify themself, and asked if we are a debt collector. The representative did not confirm or deny, stating we would need to know who we are speaking with. The individual told the representative not to call again.
Shortly after the above call, an un********** person called MRS and spoke with another representative. The caller would not identify themself. The representative explained that we handle sensitive information and must know who we are talking with. The caller terminated the call without identifying themself.
The representatives were not hostile as described in the complaint. MRS has a ****** that requires verification of certain pieces of information before disclosing any details, to maintain confidentiality of personal and financial information protected by various federal and state laws. MRS ****** is that we cannot conduct a conversation about an account without verification. This can lead to frustrating interactions when a caller does not verify their identity. We do this to protect confidentiality and customer information.
Actions we have taken or will take
Per the consumers request, MRS will cease efforts to contact the consumer regarding the subject account. The account has been returned to the current creditor.
MRS apologizes to the consumer for any misunderstanding or inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
***************************
This communication is from a debt collectorInitial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
********** is continuing to try to collect unverified debt despite filing a dispute within the stated time frame. I have repeatably asked MRS and ******* for proof of the debt including an itemized billing statement but have failed to receive the documentation. My regular ******* Wireless bills were around $70 a month, all of which has been paid however they're now stating I owe "over $500 in fee's" but can't explain what those fee's are and why they were imposed on me.Business response
10/26/2022
BBB ID: #********
MRS ***: LU7-7970664
Dear **********************,
*******, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
Recap of Complaint
The consumers complaint is regarding an account that our client placed with MRS for collection. The consumer asserts MRS is continuing to try to collect an unverified debt. The consumer asserts they have repeatedly asked MRS and ******* for proof of the debt, and they have not received the documentation. The consumers desired resolution is to have no further contact from MRS.
Response
MRS denies any suggestion that it violated collection laws in connection with the communications described in the complaint.
MRS received only one (1) request for validation, which was fulfilled.
MRS will not attempt to contact you further regarding the account.
What we did when we received the complaint
MRS initiated an investigation in order to address the concerns. Our investigation included a review of the account activity, correspondence, and the information provided with the complaint.
What we found
On October 11, 2022, our client, ******* Wireless (*******), placed the account with our office for collection. On October 13, 2022, MRS sent an email to the consumer containing notice of the placement of the account with MRS and information related to the right to dispute the debt or request additional information about the debt in accordance with the Fair Debt Collection Practices Act.
On October 20, 2022, MRS received a text message from the consumer stating This charge has been disputed. Until you can verify these charges are owed, further communication will be blocked and reported to the FTC. This was the first notice MRS received that the account is disputed and validation is requested.
On October 21, 2022, documentation was mailed to the consumer directly from ******* to validate the debt.
What we are doing to help
MRS will not attempt to contact the consumer further regarding the account. The account has been returned to the creditor. We respectfully request the consumer contact ******* with any questions regarding the current status of the account.
MRS apologizes to the consumer for any misunderstanding or inconvenience.
Thank you for your courtesy and cooperation. If you or the consumer have any additional questions or concerns regarding our investigation, you can contact MRS directly. Our contact information is below.
Sincerely,
MRS BPO, L.L.C.
1930 *********
***********, ** 08003
**************
***************************
This communication is from a debt collector
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Customer Complaints Summary
465 total complaints in the last 3 years.
219 complaints closed in the last 12 months.