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Business Profile

Energy Service Company

Sunsea Energy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

This profile includes complaints for Sunsea Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunsea Energy has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through the ** ****** program, I opted for SunSea Energy. My gas bill for one month was $717.14 which is three times the normal monthly charge in the winter. They claimed that the charge is based on a variable rate which went from $0.79 in January to $2.96 in February - the month I joined. It is clear that this rate is substantially higher than their cost for gas and the company seems like a scam and should not be one of the ******s in the ** ****** program. I would like a refund for the excess charging.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company showed up at my door claiming to be PSEG employees, wearing what appeared to be fake uniforms. They asked to see my electric bill, claiming there was a meter reading issue in my apartment building and that they were contacting customers to verify who was affected. Without my consent, they enrolled me in a suspicious variable rate plan, doubling my bill amount.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To start I live in a private development ..people working for Sunsea come in knocking on our door at night it’s dark out, offering 250$ Visa gift card to sign up for (each utility) gas and electric. I knew it felt wrong but they clearly state they work with my local utility company’s to make me more persuaded to sign up. At first I barely noticed the changes in bill prices but it was always over the usual price when they stated it WILL BE LOWER IF NOT THE SAME). Long story short I cancel their services now well over 6 months ago for me to still being CHARGED FOR GAS.my recent bill was only 160$ for them to add 370$ for their extra charges bringing my bill for the month well over 500$!! For my gas bill alone …after I canceled it over 6 months ago. I’ve called them no over 5 times for me to NEVER RECIEVE A CALL BACK FROM A SUPERVISOR OR MANAGER TO SEE IF IM ABLE TO BE CREDITED. At least this last month considering I’ve been charged with well over 6 months of of their services when I CANCELED.. Every line you call and press a extension to is always OUT OF BUSINESS HOURS other then customer service that doesn’t help and doesn’t have a way for the customer to document their own complaint for their own records. Also now I have to worry about my gas being cut off with a child in my house and I am on a set income because I’m in a wheelchair collecting disability, because of THEIR IGNORANCE OF NOT BEING ABLE TO RUN A BUSINESS CORRECTLY. So to wrap it up they illegally came into my development, say no soliciting when you enter only one way inside, false advertising by offering 250$ gift cards so 500$ total because I signed up for gas and electric, and now for me to (cancel their services) over 6 months ago after I noticed there was way higher prices on top of no gift cards that they offered. So now I still have NOT RECIEVED A CALL BACK AFTER 5 ATTEMPTS and well over 700$ in extra charges since I’ve canceled. All on a set income because I’m disabled and have a CHILD ONCE AGAIN

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months back 2 people from Sunsea came to my development going door to door looking for sign ups.They came to mine told me what they could do for me, said that rates would fluctuate a LITTLE bit for better or worse depending on usage and needs. My bills were fine for a few months then suddenly one was a bit higher. Thought I forgot to pay the bill but paid in full. This month which was after It skyrocketed. I called south jersey gas and they told be my usage would have had me at 190 for the month. Sunsea has my bill jump to 500 and when I called ,They said they canceled my account with them and I follwd by asking for a supervisor. One week later I had to call again because ***** called and they tried having me wait another week . I told them my bill is due SOON and they said they labeled me a "priority" and said the same thing as last agent prior week. I can't keep waiting and they won't give me a supervisor. I also can't find any emails from them to go back and look at paperwork. South jersey gas rate is at ******** for its usage while Sunsea jumped me to ******** per therm. That is more than a "LITTLE" that their people were saying. they are practically charging ten times more.

    • Initial Complaint

      Date:02/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed. I never signed up with this company. I really a little too late I did call on regular basic always go the run around. i saw on the news of sunengry scan people in 5 states I was one of then the amount came to ****** to1000.00 dollars. If you can please help me get my money back.

    • Initial Complaint

      Date:10/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM ALERT On July 15th of 2024, I was home when a representative who stated they were with my downtown department of energy was going around to ensure that our current Electric and Gas distributor was following all ethical and legal compliance guidelines. They stated that they were not there to sell or switch anything but to ensure our billing rate was at .07 PKW. They took a picture of our bills and said they would submit it downtown to ensure the supplier and distributor adjusted to the correct amount. We received our bill and found out that not only was the representative NOT from our downtown governmental agency. But, instead was a rep for SunSea Energy LLC. They had switched us over to their supply and were charging us .17PKW. This switch was completely fraudulent and their agents imitated governmental agents to earn a sale. I have since called Sunsea 4 times with the hopes to speak to a supervisor since there are non in the office and there has been no return call. I am now filing a grievance with the **** ******* and will be taking Sunsea to court based on this unless they fix this issue. I also have about 150 neighbors who all have the same incident with this company.

    • Initial Complaint

      Date:07/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been ripped off by Sunsea energy for a year now, been trying to get ahold of them to cancel services with them but without prevail. Their website is set up to keep repeating itself so you can’t email, call or even make an account with them. My bill goes up more and more as each month goes by and I’m done with that. It seems the only way to get rid of them is to just cancel my account with AEP, which I will in a heartbeat if I cannot get their services cancelled.

      Business Response

      Date: 08/05/2024

      On 12/30/2023 a Door to Door solicitation for enrollment was completed by ***** *********.
      The solicitation was completed by Third Party Vendor, SunSea Energy.
      The enrollment was a variable rate product.
      There are no early termination fees.

      Electric Account Number – *****************.
      Service Start Date: 01/16/2024.
      Service End Date: 08/13/2024.

      The customer has only been a customer for 7 months not a year. The only communication regarding cancelation we have received was on 7/11/2024 via voicemail. Sunsea Energy attempted to contact customer, but no answer.

      A drop request was submitted to the utility provider on the same day we received the voice message, 7/11/2024.

       

      Kindly,

      Lisa S.

      Compliance Team

       

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *********

    • Initial Complaint

      Date:07/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today a gentle man came to my door and gave me misleading information about being with my energy company and that I needed to wait h suppliers or else I was being charged extra fees. After chatting with this man for a while, he had me sign up for SunSea over the phone while he was standing there, and said we couldnt talk because he isnt supposed to be there for this part. He actually told me the answers to respond. I believed he was from my electric company (AEP) but he was actually from SunSea trying to get me to sign up for their company. As soon as he left I called to cancel the change. I got sucked into a switch that I fear I may not be able to get rid of. The company used misleading and aggressive tactics to get me to sign up. Beware! Do not sign up with them!

      Business Response

      Date: 07/10/2024

      CUSTOMERS' ENROLLMENT NEVER WENT FORTH. NOT A CUSTOMER. CONCERNS HAS BEEN ADDRESSED WITH THE AGENT'S SUPERVISOR.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sun Sea energy enrolled me in their program that I would save money on my electric bill. Since then my electric bill has over doubled and is getting higher every month

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer Fraud. Unauthorized Switching of **************** Starting on my PSE&G statement for February 24, 2024, new charges were included from SunSea Energy NJ, LLC. All my previous statements do not have this company listed. I did NOT authorize any change nor did I receive any notifications of a change of service,contracts, or disclosures.

    Sunsea Energy is NOT a BBB Accredited Business.

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