ComplaintsforSunsea Energy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I’ve been ripped off by Sunsea energy for a year now, been trying to get ahold of them to cancel services with them but without prevail. Their website is set up to keep repeating itself so you can’t email, call or even make an account with them. My bill goes up more and more as each month goes by and I’m done with that. It seems the only way to get rid of them is to just cancel my account with AEP, which I will in a heartbeat if I cannot get their services cancelled.Business response
08/05/2024
On 12/30/2023 a Door to Door solicitation for enrollment was completed by ***** *********.
The solicitation was completed by Third Party Vendor, SunSea Energy.
The enrollment was a variable rate product.
There are no early termination fees.
Electric Account Number – *****************.
Service Start Date: 01/16/2024.
Service End Date: 08/13/2024.The customer has only been a customer for 7 months not a year. The only communication regarding cancelation we have received was on 7/11/2024 via voicemail. Sunsea Energy attempted to contact customer, but no answer.
A drop request was submitted to the utility provider on the same day we received the voice message, 7/11/2024.
Kindly,
Lisa S.
Compliance Team
Customer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today a gentle man came to my door and gave me misleading information about being with my energy company and that I needed to wait h suppliers or else I was being charged extra fees. After chatting with this man for a while, he had me sign up for SunSea over the phone while he was standing there, and said we couldnt talk because he isnt supposed to be there for this part. He actually told me the answers to respond. I believed he was from my electric company (AEP) but he was actually from SunSea trying to get me to sign up for their company. As soon as he left I called to cancel the change. I got sucked into a switch that I fear I may not be able to get rid of. The company used misleading and aggressive tactics to get me to sign up. Beware! Do not sign up with them!Business response
07/10/2024
CUSTOMERS' ENROLLMENT NEVER WENT FORTH. NOT A CUSTOMER. CONCERNS HAS BEEN ADDRESSED WITH THE AGENT'S SUPERVISOR.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sun Sea energy enrolled me in their program that I would save money on my electric bill. Since then my electric bill has over doubled and is getting higher every monthInitial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Consumer Fraud. Unauthorized Switching of **************** Starting on my PSE&G statement for February 24, 2024, new charges were included from SunSea Energy NJ, LLC. All my previous statements do not have this company listed. I did NOT authorize any change nor did I receive any notifications of a change of service,contracts, or disclosures.Initial Complaint
02/21/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Tonight, a man came to my door and gave me misleading information about being with my energy company and that I needed to make a switch or else I was being charged unnecessary fees. After talking with this man for a while, he had me sign up for SunSea over the phone while he was standing there. Stupidly, I believed he was from a company I knew and trusted (AEP) but he was actually from SunSea trying to get me to sign up for their product. As soon as he left I tried to verify his information, just to find that none of it was correct. This company used misleading and aggressive tactics to get me to sign up. DO NOT USE THEM!Business response
02/27/2024
Good morning, SunSea Energy has reviewed your complaint and has taken the appropriate measures with the sales agent. Your enrollment has not gone forth. You will not be a customer of ******************** per your request. SunSea Energy apologizes for any inconvenience this may have caused. . Please feel free to reach out directly by contacting our customer service team at ************. Kind Regards, *********, Compliance Team.Customer response
02/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
01/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On January 13th, 2023, at 6pm, a SunSea Energy representative, posing as a PSEG affiliate, visited my home. She displayed a PSEG badge and urged me to check my account for a supposed reimbursement. During the conversation, focused on my existing issues with PSEG, she aggressively managed my phone, even physically handling it, to expedite a contract with SunSea Energy. After she left, I discovered the deceit in making me switch to a third-party provider and immediately started canceling the contract. However, the seven-day cancellation clause and the timing of the interaction (late Friday) make me suspect a tactic to prevent cancellations. The interaction lasted under 10 minutes, and I'm now trying to cancel, but I'm concerned they'll delay beyond the seven days. No money was lost initially, but I'm worried about unforeseen rate spikes. Online reports suggest SunSea Energy regularly employs such deceptive tactics. I'm hoping for a prompt response from the company but wanted to highlight their unethical practices. Your assistance and feedback would be much appreciated. I am also happy to provide more details if needed, I was just trying to be concise.Business response
01/18/2024
On 1/12/2024 a Door to Door solicitation for enrollment was completed by ****** *******.
The solicitation was completed by Third Party Vendor, SunSea Energy.
The enrollment was a variable rate product.
There are no early termination fees.
Electric Account Number - ********************
The enrollment did not go forth.
Attached you will find the following:
E-Signature image
Utility Bill Image
Electric Supply Agreement
TPV Receipt:
Welcome Receipt:
TPVPlease let us know if you need any other assisting.
Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I need proof of agreement i called 3 weeks ago and no none has returned my call To dispute this pay off my electric billBusiness response
10/18/2023
On 5/9/2023 a Door to Door solicitation for enrollment was completed by ****************************
Electric Account Number - **********************
Service Start Date: 07/20/2023
Service End Date: 09/19/2023
Gas Account Number - **********
Service Start Date: 06/19/2023
Service End Date: 09/19/2023
Customer has been placed on our internal DO NOT CALL / DO NOT KNOCK/CONTACT LIST.
Attached you will find the following:
Utility Bill ***************** and Gas Supply Agreements
*** Recording
Electric and Gas Welcome LettersCustomer response
10/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
See downloads below. To long to write here.Thank you.Initial Complaint
02/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My bill is extremely high and I don't understandcwhy based off daily usage.Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am contacting the BBB, regarding SUNSEA Energy on behalf of my aging parents. First, let me begin by saying my parents have had PSE&G for over 20 plus years and have never had their lights/gas in danger of being shut off. My parents noticed a increase in their bill over the last year, but simply paid the bill as they assumed the cost of electric and gas had risen. In December of 2022, they received a bill in the amount of $900 of which, $600 plus was third party billing (SUNSEA). I contacted PSE&G regarding the bill. I was told we had a third party supplier and they could no do much about the issue. I immediately contacted SUNSEA and demanded that be removed from the bill. I have been calling the company for 2 months requesting a refund and documentation proving my parents signed up for this services. I have been told for two months "an investigation is pending." Please help me find a resolution. My parents are on a fixed-income and can not afford such an exorbitant bill.
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Customer Complaints Summary
69 total complaints in the last 3 years.
12 complaints closed in the last 12 months.