Business ProfileforHutchinson Plumbing Heating Cooling

Good afternoon, My name is ************************* and I want to file a complaint against the above named company. Ill give you a little background information regarding this issue. 2 years ago Horizon Services installed a new air conditioning unit at our house. Hutchinson was since brought by Horizon services. The cost of the unit was $7,000. The unit lasted 2 years before we started having issues with it. This first issue was a blown fuse. A tech from Horizon came out and replaced it. I was concerned because it he was at my house for well over an hour. A month later another tech came out because our house wasnt cooling down. The tech looked at our unit and right off the bat stated we had a leak. He did not inspect the unit or any of the piping. We were told it would cost over $600 to find the leak and at least another $700 to put freon in. Again this tech did not inspect anything he made an assumption. I spoke with ***** in the warranty department and before she hung up on me she informed me of different scenarios of what the problem could be. Nothing was discussed about about any partetc. ***** proceeded to tell me it could be the coil, if it is a coil she informed me it would cost $3,500. Why in the world would I have to pay that much money. Now if Im correct the coil is considered a part, which is covered under warranty. So ***** is also making an assumption. ***** also stated Horizon would no longer service our unit. I do not know if this is legal or not. I reached out to the company numerous times and didnt receive any response. Our unit is only 2 years old and we should not be having any issues. I dont know who to speak with to get this corrected. I'm paying a lot of money for something that doesn't work. I just want my unit fixed and I also feel as though we should be charges for the labor. Again this unit is very new and should last at least 15 years not two. Id really appreciate if something could be done. Thank you for your time.*************************