ComplaintsforCherry Hill Imports Corp
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Complaint Details
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Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car to Audi for service about two months ago. There were significant repairs that needed to be made as the car couldnt drive without spitting out exhaust. They made the repairs and two days later I received another check engine light. I brought it back and they needed to do MORE repairs. One week later, another check engine light that led to more repairs! Now, I am trying to go complete state inspection, no lights or anything are on but I keep failing because the computer has not been reset as a result of the work they did. I called to talk through it with them and they wanted to charge me again to reset the computer even though that should have been a part of the package of initial work. The guy on the phone was combative and ******* me through the process. I want Audi to finish the job and not charge me even more to complete the reset they should have done initially.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled an appointment for 4/4/2024 for my 2007 Audi A4 in response to a recall notification. The recall stated the following:"The airbag in your 2007 Audi A4 sedan is part of an URGENT airbag safety recall. This can cause SERIOUS INJURY or DEATH." Please ask about FREE transportation options that *** be available to you when you schedule this FREE safety recall repair."Upon arriving I told the service technician I was aware this was a FREE replacement and was not authorizing any additional service to be performed on my car. He then began to explain the replacement of the airbag is covered, BUT if there were any electrical problems found with the car's inability to communicate to the computer that would not be covered. I left the dealership around 8:20 AM. I received a call at 3:15 PM from another service technician who told me my car was not completed. He said there is a problem with the computer not being able to communicate with the car (airbag) and it would require additional work. I told him I was in route to pick up the car, and to just put in the airbag. When I arrived at the dealership it was apparent NOTHING had been done on my car!!!! I immediately took my car to my local, TRUSTWORTHY mechanic who showed me on his computer there is absolutely no problem communicating with the car and in fact showed me the NO FAULT codes with the airbag!!!! I don't appreciate this dealership being deceptive and trying to take advantage of me. Needless to say I am still driving around with a dangerous recalled airbag.Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a vehicle from Audi Cherry Hill **. Traded my 2019 Audi Q7 and purchased a 2021 Audi Q5. Prior to purchase I was told by my salesperson ***************************, the new car would have the same options as my traded in car. Upon taking delivery, I was told the same information. A day after delivery, I noticed the car did not have navigation capability like my old car. Also, the new car makes a hissing sound when I accelerate and was told this is normal??. The Apple Carplay feature has never worked consistently and also addressed this issue without any response or resolutionInitial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My car was dropped off at the service department on 8/26/21 at Audi Cherry Hill. I was told that day that someone would reach out to the warranty company, and follow up with me regarding the coverage. Since that time, I have called repeatedly, and left voicemails time and again (for both the service department and the general manager), to no avail. My car has been in the service department for 2 weeks, with zero communication. I have called Audi of *******, as well, however I have received no assistance from their corporate offices either.
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.