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          Business Profile

          Moving Companies

          BCM Relocation, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Moving Companies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/04/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Date of *** delivering my furniture to ************************************************************** was Wednesday September 7th 2022. Date I first called to report the loss was Monday September 12th 2022. I have spoken to the driver **** on numerous occasions. He has continually promised to email the claim form to me at ******************** or mail the claim form to **************************************************************. My last conversation with **** was on Friday September 30th. **** had not emailed or mailed the claim form. I left a voicemail for *** and emailed them at ************************************** on Friday September 30th. As of today, I have received no replies and no claim form.I need the *** claim form to claim my lost belongings.

          • Initial Complaint

            08/24/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            This company quotes a price and than takes advantage of customers by asking for more money and hiding additional pricing in contracts. Theyre dishonest and should not be in business.

            Business response

            08/25/2022

            All information is stated to the customer multiple times through out the sales process and at pick up. Customer agrees to everything and signs all information when booking the job and as well at pick up to know all total charges.

          • Initial Complaint

            07/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I secured BCM to pick up and drop off a mattress from *********** and bringing it to ************. I was assured the delivery date would be on June 30th. At pick up which was supposed to be a day earlier the delivery date was reconfirmed. I was advised a window of time would be provided for the delivery. I called the company multiple times on the 30th and was told someone would call back which never happened. On the July 1, I was told they were supposed to be coming that day and would call to confirm but no call. I called on the 5th because of the holiday weekend and was told the truck was in the shop and as soon as it got out the truck was coming right to me and someone from management would call me. All the while I was speaking with *** who is the owner and he never called back. Here we are a week later July 12th and no call, and no mattress, empty promises and a rude, lying owner and they have been paid in full.

            Business response

            07/26/2022

            Item will be delivered tomorrow.

            Customer response

            08/05/2022


            Complaint: 17556430

            I am rejecting this response because:
            The item delivered was damaged just shy of a month from the guaranteed delivery date. Payment needs to be reimbursed or compensation needs to be provided to repurchase damaged item.


            Regards,

            *********************

            Business response

            08/17/2022

            Per contract there is a 30 day delivery window. If there were any damages to the property the customer is well aware to make written claim to our office so that we can properly reimburse for the damages. The customer has yet to do so.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 Ackerman Ave

          Clifton, NJ 07011-1501

          Visit Website
          (973) 272-2333

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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