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Business Profile

Auto Parts

PARTS iD, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 371 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A REAR WING AND SPOILER .I RECIEVED THE REAR WING NO PROBLEM THE PROBLEM IS THE ***** LIP SPOILER THEY SENT WAS WRONG .DIDNT FIT ONCE I KNEW THIS I CALLED CAR ID RIGHT THEN TO GET A RETURN AND REFUND .GOT A PERSON ON THE PHONE AND AFTER DISCUSSION SHE SAID THEY WAS GOING TO SEND OUT A RETURN LABEL ,IT TOOK 3 DAYS FOR THE LABEL.ONCE I GOT THE LABEL I PUT IT ON THE BOX THEY ORGINALLY SENT IT IN PACKAGING AND ALL AND TAPED AND SEALED THE BOX WITH WITH WRAP.THIS IS WHERE COMUNICATION BEGAN TO BREAK DOWN .NO CALL NO EMAILS ANYTHING ABOUT THE PROCESS I HAD DO ALL THAT WITH APPROXIMATELY 8 CALLS WITH EVERY SINGLE TIME ITS UNDER REVIEW WAIT 3 TO 4 DAYS WE WILL EMAIL YOU ,SO FINALLY AFTER THE 7TH TIME I CALLED THEY DENIED THE REFUND DUE TO DAMAGE TO THE PRODUCT WHICH IS A LIE BECAUSE ME AND THE SHIPPER ***** CHECKED THE PACKAGING INSIDE AND OUT IN THE SAME BOX THEY SENT TO ME.YESTERDAY I CALLED AND WOULD NOT GET OFF THE PHONE TILL I TALKED TO A SUPERVISOR AND WAS TOLD THEY WILL ISSUE A REFUND WITHIN A DAY.I HAVE NOT AS OF TODAY RECIEVED THAT REFUND NOR WILL I THINK I WILL EVER WILL ,BUYER BEWARE DO NOT BUY ANYTHING FROM THIS COMPANY .THEY WILL NOT GIVE YOU THE REFUND BACK PERIOD.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carid.com is a drop shipping company who sells car parts and doesn't know the condition of the merchandise they are selling because it ships from a 3rd party. I have botten 2 radiators from this company and both of them were "defective" which has costed me 540.00 in labor due to bad radiators. I'm really upset that I have to go this far to get a refund when all I am is a customer who has paid tones of money to get my car fixed and it still is not fixed. This is very frustrating and I would like to just get my money back.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Four wheels and an installation kit ordered on 7/24/24 with expected delivery date of 7/26/24. 3 of the 4 wheels ordered arrived on 8/1/24. Called company. Had to wait for shipping claim to ***** as the 4th was lost in transit before they would send a new one. The 4th rim finally arrived and it was damaged. At this point (now first week of September) I have asked to return all items as this a business vehicle in need of tires and rims for inspection so we can continue to run our business. Finally get the return authorizations and send all items back. Confirmed they were received 9/23/24. It is now 10/16/24 and we still have not received our refund. We have done everything they have sked, including taking picture of the condition of the boxes and the rims as they were on arrival to us but yet we are still waiting for the vendor to receive their claim from *****. Our money should not be held hostage because they have filed a claim. We paid for a product and did not receive it in working order. We returned the product in the same condition it was received. There should be reason we are still waiting for our refund.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4th, I contacted CARID.com support through chat to seek advice on which grill to purchase that fits ** van. They told me the grill fit and sent me a link to purchase it. On August 11th, I purchased the part using their own link, and when the part was delivered, I opened it to start the installation; the owner manual specified that it would fit ** van ****** I contacted customer service, and they asked for evidence, and I sent them a picture of the manual. After a couple of days, they admitted that it was their fault. And said they were going to send me a label to send the product back in 2 or 3 days. After a couple of weeks, I reminded them to send the label. Finally, on September 17th, they sent me a label that was for their own record and said I needed to pay for the shipping. That is not acceptable; it was their mistake, and they have to pay for the return shipping. And reimburse me for the part and the shipping on the purchase I had to pay.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my parts for the 2013 Dodge Durango SXT on 8/25/24. When I received the parts and the part that was in question was wrong. I called the company using the website for the information and it stated they were opened on Saturday. However they were not. The 1st error was not updating the website to reflect the proper operating hours. I did send an e-mail with all information of what was ordered and wrong with pictures, VIN number, etc. They did respond and told me to go to the dealer to verify part numbers however I did not by from the dealer I bought from CarID. They do have technical support who could have answered these question from the information provided to the CSR. That is issue or error #2. So I was in contact with a CSR of the company at a call center (assumption) in the Philippines. She did not verify any information from my e-mails however told me again to go to the dealer. I asked to speak to a supervisor and she said she could have one call me, not very helpful there. I then ask to be transferred to the US CSR and the what I heard was she could not or they did not have CSR's located in the US. After I went to the dealership to seek their advice I then called back and spoke to a CSR named Angel and she was at the corporate office in US. This was the #3 error or issue. The first representative I spoke with lied to me out and out lied to me. That now tarnishes the integrity of the company itself that they outsource jobs and allow them to lie or coverup. LACK OF CUSTOMER SERVICE AND A COMPANY WITH NO INTEGRITY. Sad very very sad!! I will get the part I need however it will be delayed because of there policies and I did attempt to make it easy on them however they have their ways and procedures. Lesson Learned: Not to Do Business with Company that Outsources it CSR's and has no Sense of Integrity Period. Yes I felt I was put out and did what they wanted me to do HOWEVER the Company needs to rethink their Policies and Mission Statement!

  • Initial Complaint

    Date:08/28/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of these steel wheels I received was damaged and the shipper won't respond to the the telephone or email.

  • Initial Complaint

    Date:08/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** I returned the item and ***** for some reason couldnt deliver the item and was lost in there system. It has been almost 3 months going back and forth trying to get a refund if im not able to get help here i will simply contact my bank.

    Business Response

    Date: 08/13/2024


    Dear ******,

    We are sorry you are not satisfied with the part you ordered.

    We have investigated this situation with ****** ***** advised the weight of the package was only 0.4 lbs. and not the 35lbs of the original package. Your return shipment under the ***** TR# ************ was stopped because an empty box was sent.

    According to our records, you provided us with the wrong drop-off receipt. The pick up address and the scan did not match. Upon the second request, we received a photoshopped document.

    We are unable to process a refund for the part since it has not been returned to our facility. In addition, we are not able to file the claim since the drop-off receipt is not valid.

    If you have any further questions, please reach out to us at ****************** via LIVE CHAT on CARiD.com, or call us at ************.

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2022 I purchased a brake kit , the sales person and the web site both indicated that this parts have a 24 month or ***** mikes warranty , so that sounded great and I purchased the parts .After driving less then ***** miles and less then 20months , the brakes starting having issues do to issues with the rotor and according to the mechanic the rotor looks warped of poor material ..I called CARID to report this , and pretty much they told me that there is nothing they can do because the manufacturer will not honor the warranty , I said to everyone I spoke with at CARID that I dint purchased the parts from the manufacturer , I purchased from them , and if there is an issue with the manufacturer thats there battle , I dont really care if the manufacturer will not honor the warranty thats there problem , I dealt with CARID and they are the ones who should resolve the warranty with me , but as most companies when it was time to sell they stood 100% behind the product they sold , but once there is an issue they stand 0% the product , now is the manufacturer issue , and I also asked them to let me speak with the manufacturer and they refused this request , which indicates to me that all this excuses might be false.

    Business Response

    Date: 08/01/2024


    Dear ***,

    We are sorry that you have an issue with the part ordered.

    As the reselling company, we do not dictate the Warranty  time-frames or terms that are set by the manufacturer.
    PowerStop LLC warrants this product to be free from defects in materials or workmanship for 24 months from the purchase date or ****** miles of use, whichever occurs first.  This 24 months/******-mile warranty excludes failure of components due to disc thickness variation (DTV*), usually indicated by brake pulsation. Warping is only covered 60 days from the time of purchase.

    Unfortunately we cannot Warranty the product.

    We appreciate your understanding and would like to offer you a $25 Gift Card that you can use towards your next purchase with us.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently bought car floor liners from carid.com on May 19th. I received it few days later as stated. Unfortunately, one of the mats did not fit properly so I decided to return it and request a refund. I was requested to take different pictures of the mat to see if they would approve the refund. They did eventually approve it. This process started on May 27th. I received the approval email on June 3rd after sending multiple pictures. Here is the email I received: Dear *****,Thank you for choosing CARiD.I have requested the return paperwork for the WEATHERTECH ******* - DigitalFit 3rd Row Tan Molded Floor Liner to be issued. In 3-5 business days, you will receive an email with 2 attachments: the Return Merchandise Authorization Form and Pre-paid Shipping Label. You will need to print the paperwork out, stick both papers to the outside of the package, and drop the box at a local ********* store.The product must be in brand new and resalable condition (has never been assembled, installed, or modified in any way) and in original packaging.We will follow up on the delivery of the item, and once it is delivered and inspected, we will issue a $80.20 refund. Usually, the funds are reflected on the account within 3-5 business days after the refund date.If you have any additional questions, please feel free to contact us at CARiD.Thank you and have a good day!Sincerely,CARiDCustomer Service Customer Experience C I have been reaching out to CarId Support Chat since I have not received any emails from them and all I get from them is: CARiD will email you the return docs within 3 to 5 business days.The last time I reached was on July 9th and was told this:CarId rep- I am sorry for the inconvenience. The return paperwork is being processed. It will be issued within the next ***** business hours via email.CarId Rep- I have addressed this to the manager so that to resolve the issue as soon as possibleI have yet to hear from them.

    Business Response

    Date: 07/16/2024

    Hello there,

    We sincerely apologize for the huge delay in resolution.

    According to the pictures of your car's interior, you have 6-passenger seats in the 2020 **** Explorer. The 3rd-row liner is compatible with models which have 7-passenger seats. 

    This requirement is not crucial for the 1st and 2nd row liners - that's why they fit, but is critical for the 3rd row liner specifically. Weathertech acknowledged you received what was ordered.

    You ordered ******* incorrectly. It excludes CARiD or vendor errors. 
    The correct liner for your application in tan is part 4515753
    *********************************************************************************************************

    Please follow the return instructions described in the *** form. Please keep in mind that for orders delivered within the continental US where the reason for return is not a result of a CARiD error, the cost of the initial shipping charge ($17.50) and a return fee ($12.99) will be deducted from the refund. Here is a link to our return policy: ******************************************************************

    Upon the delivery and inspection of the liner, we will issue a $66.30 refund back to your card.

     

    Once the refund is issued, you will receive a confirmation e-mail with the transaction ID. After that please allow 3-5 business days for the bank to reflect funds on your account.

    Customer Answer

    Date: 07/17/2024

    I received a response from Carid on July 15th stating that they will be giving me a refund AFTER deducting the return and shipping fees. When I emailed back stating that I thought this was unfair due to having to wait for over a month, contacting Carid numerous times, and being told I will receive the return paperwork email in '24-72 hours' each time, I am only receiving partial refund, they only responded with: 

    We appreciate your cooperation and understanding.
    From what I can see on file, the return paperwork was issued on 07/15. Sometimes e-mails go straight to the "Spam" box or bounce back. I kindly ask you to check the "Spam" folder for the attached Return Merchandise Authorization Form and the Pre-paid Shipping Label.

    I have sent back the product as instructed and I am waiting for the refund. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Way to long for refund process. Still waiting on refund that they received back the product on 6/25/24. When I called today 7/2/24 they say it's still in process at the manufacturer. Refuse to give me name of manufacturer so that I could talk with them. Their policy states 5-7 days will be a refund and email. I've gotten neither.

    Business Response

    Date: 07/05/2024

    Hello there,

    Please accept our apologies for the delay with the refund.

    We have already refunded you in full.

    Thanks for your patience.

    Customer Answer

    Date: 07/05/2024


    Complaint: 21934596

    I am rejecting this response because:
    I do not yet have any proof that a refund has been issued. Still waiting on PayPal or my credit card company to confirm the refund.may take few more days says the carid company itself. Until then Im not yet satisfied.




    Regards,

    ***************************

PARTS iD, LLC is NOT a BBB Accredited Business.

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