Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case Statement: Illegal Towing of Vehicle I am writing to formally contest the towing of my vehicle from my residential property in **********, **********. This action was taken without any prior notice or appropriate communication, raising significant concerns regarding the legality of the towing process. It is particularly troubling that other residents are permitted to park in the same area without facing similar repercussions, which suggests that this action may be discriminatory, especially as I am a resident just like my neighbors.1. Lack of Proper Notification:The management company failed to provide any prior notification or documentation regarding the towing of my vehicle. According to township regulations in **********, it is mandatory to issue proper notification before towing a vehicle from private property.2. Illegitimate Grounds for Towing:My vehicle did not pose any immediate threat or hazard, nor was it obstructing emergency access, fire lanes, or any critical areas. Consequently, the towing of my vehicle appears to be wholly unjustifiable.3. Communication Issues:My attempts to communicate with the management company have been unproductive, as they refuse to acknowledge any wrongdoing or engage in meaningful dialogue to resolve this issue.I urgently request that the management company take immediate action to rectify this situation by returning my vehicle without delay. The swift return of my vehicle is vital, as I depend on it for important medical appointments.Given the circumstances surrounding this illegal towing, I expect a prompt response and resolution from the management company. If this matter is not addressed, I will have no choice but to explore further legal action to recover my vehicle and any related costs.

  Business Response

  Date: 12/04/2024

  As communicated in the November 21st email from the community manager, ****** *****...

  The vehicle had California Plates plates; the vehicle was not registered here, and  she does not live here and said she was in ********
  The vehicle had a tow notice on it for 10 days and was towed on September 16, 2024 and she just noticed yesterday.
  I have a call into the owner of the property to advise to discuss with their tenants. 

  It is the resident's responsibility to comply with the rules of the association, including registering all vehicles that are kept onsite.  There are tow notice signs posted throughout the community to inform everyone who enters that unauthorized vehicles will be towed at the vehicle owners expense, in compliance with NJ law.

  Customer Answer

  Date: 12/04/2024

  
  Complaint: 22596533
  
  I am rejecting this response because:
  

  The manager's actions are unjust, having illegally towed my car despite my status as a resident. We submitted all required registration documents in 2023, meeting every necessary requirement. However, she has opted to ignore this record due to her negligent and discriminatory behavior. This conduct is entirely unacceptable, and they must take responsibility for returning my car.
  
  
  Regards,
  
  ****** *********

  Business Response

  Date: 12/10/2024

  Again, this dispute is with the tenant/owner and ********** Hills Master Association, not RCP. 

  The previous response stands and the vehicle owner is responsible for all expenses relating to towing and storage of their vehicle, as properly noticed throughout the community.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house and moved into **** **** ********* which is managed by RCP Management. I was informed that the house has water damage to windows and frames due to water leaking from the siding outside the house. The upkeep of exterior sidings is responsibility of the *********/RCP Management Co They delayed the repairs of these sidings which has caused this water damage. when i emailed them to take responsibility for this, they are denying it. Please help me claim this amount from them or they repair my damaged windows The attached quote is for 2 windows but now 4 of them are damaged

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house and moved into **** **** ********* which is managed by RCP Management. I was informed that the house has water damage to windows and frames due to water leaking from the siding outside the house. The upkeep of exterior sidings is responsibility of the *********/RCP Management Co They delayed the repairs of these sidings which has caused this water damage. when i emailed them to take responsibility for this, they are denying it. Please help me claim this amount from them or they repair my damaged windows The attached quote is for 2 windows but now 4 of them are damaged

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I raised a concern regarding a leak in my unit and they were suppose to send out the super. 2 wks went by and no one came out. followed up and I was given the information of the unit owner who caused the leak. The super will not come to my home. He has been harassing me and stalking me based on the management company advise. When i complained they attempted to have my car towed which has become an abuse of power. This management company has done nothing for the community. I have holes in my hallway. Was told by the super i needed to get my french drains repaired and that was the reason for the leak into my condo. When i hired a company to come out the company technician advised there was no french drains. The management company sent the super over to discuss with the technician and all he did was lie. When i complained to the complex about his lying they towed my car. I tried to put a complaint in with the police but they advised this is the management company doing this. I need to be able to put in service tickets without the super taking up a personal vendetta against me by having me towed on the instruction of the management company. They have orchestrated the community to police the community instead of doing the much needed work in the community.

  Business Response

  Date: 06/11/2024

  This person is a resident in the Mill ***************************** for which RCP is engaged as a 3rd party provider for management services.  Vehicle/parking restrictions are enforced equally for all residents.  All residents are aware of the parking regulations and potential consequences for violations.

  All common area maintenance requests are received by management, documented, and completed according to the governing documents.

  The ***** holds regular open meetings and all owners are welcome to attend and express comments/concerns to the ***** of ********************

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request in September of last year to have the tree overhanging our driveway trimmed due to the significant amount of debris and bird droppings on our vehicles. I have followed up several times since we submitted the request. And the only update provided is I have reached out to the tree company and asked for an update.

  Business Response

  Date: 05/29/2024

  Hello,

  As you know the community manager for Canal Crossing recently left RCP.  The new manager, *************************, has been in contact with you to get this matter resolved.  *****/RCP does not have the authority to facilitate your request unilaterally.  ***** will obtain a proposal for the requested work and present it to the ***** for approval.  If approved by the *****, ***** will follow-up to notify you when the work is scheduled.

  Please note that you are always welcome to attend the ********** meetings for Canal Crossing to discuss your concerns with the ***** of *************

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********************************* hired RCP Management to provide services to the Association. I own a condominium in the *********************. RCP has refused to provide financial disclosures and statements to me in spite of multiple requests. The Abbington is required to provide audited financials to unit owners, but they refuse to provide me with financial statements. They make up rules and charges as they go along even though these items are not in the Master Deed. I made a capital contribution when I bought the condo and they have refused to confirm what was done with the money. They are absolutely miserable people and extremely rude. I am asking that they provide all the financial statements for the past three years and confirmation as to my escrow. I would not recommend this company to anyone.

  Business Response

  Date: 06/11/2024

  Hello,

  RCP acquired ***** Management Group in 2023 and took over day to day responsibilities for The Abbington at that time.  RCP is a 3rd party property management company that supports the elected owners that comprise the ***** of ******** which govern the community.    RCP does not have authority to act independently of the *****.  The ***** meets regularly to conduct the Association's business and the meeting are open for all owners to attend.  The 2021 audit is on the Portal.  The 2022 Audit is in progress and should be finalized soon.  As soon as it is complete, it will be posted to the Owner Portal and the accountant will begin work on FYE 2023.

  Working Capital Contributions are 2x the monthly fee, paid by all buyers and the funds are deposited into the association's operating account.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RCP Management company is misusing power, illegally billing unit owners, forcing people into collections and committing defamation of character. Once they became our management they put charges on people accounts between 2k and 4k stating they had no support to the charges and sent you to collections to avoid having to discuss the charges.. this begins to rack up fees with a lawyer. once the case is with the lawyer they then will speak with you and had provided the charges. when i asked where did these charges come from there is no response as the previous management company never alerted me of such balance. And they did the same thing to my neighbor who was elderly. they preyed on this community. They have removed persons assigned parking spots which caused a person in another building to ask me why my number wasn't there. My character was attached for not paying alleged balances that was trumped up by their company and the property Manager ***********************. The management company has towed my friends car for being illegally parked although all cars are illegally parked and i have pictures to show it. (Harassment) I was fined for not putting garbage in the trash and when i asked where are they getting this information from there was no answer. a few days later an email went out stating they will be fining persons who dont do this. But i never leave garbage not in the trash, if my bag breaks i even pick the garbage up and put it in there unlike others. (harassment) now the latest for me (feb 28) they had my car towed. The super watched what car i went to last week and had the car towed. This is illegal. I have paid the true balance i owe and not the fake balance they put on my account from the 4k and the recent 2 fines for 500 a piece for the alleged garbage.

  Business Response

  Date: 03/15/2024

  Hello, the complaint resides in a condominium community that is governing by a ***** of *************** RCP is engaged by the ***** to provide professional management services. 

  The onsite manager (******) provided the below response with regard to this complaint.

  This unit owner has called me a few times to discuss their account in the past year. They are of the opinion that prior management was placing bogus charges on their account. After they stated this, I did provide them with the account histories from the last two management companies where the balance resulted. I also reviewed their past account histories and found no such discrepancies.

  To address the matter of the dumping fine, a few months ago, the ***** approved a fining resolution. This new fining resolution increased fines for several different types of violations including improper dumping. The fine for improper dumping is $500 per infraction. ***************** said she did not dump improperly when I spoke to her.  I informed her that we did have pictures of the dumping. More specifically, we found a big Amazon-type box with her name and address on it filled with loose garbage. ***************** was provided with these supporting pictures.

  Most recently, we towed ********************* vehicle due to non-payment of association fees. ***************** was issued a tow letter in August of 2023, which stated that her vehicle would be towed after a 14 day period if no payment was received. ***************** did not register her vehicle with the association; therefore, we were unable to tow the vehicle at first as we did not know which vehicle was hers. However, ****************** stated he knew which vehicle was hers. I then asked association counsel to conduct a vehicle search to confirm that the vehicle was indeed hers. It was, and we towed the vehicle recently.

  My last interaction with ***************** was last week. My ***** member, *****, who handles towing outside of business hours, contacted me to inform me that ********************* vehicle was again on site. He asked that this vehicle be towed again. I felt a little uneasy about taking such an aggressive approach. I then contacted association counsel to see if we were at liberty to tow her vehicle again in such a short time frame. Association counsel informed me to allow, " a reasonable amount of time" before towing again. I then contacted ***************** to inform her that I was specifically calling to help her. I even used these words. I told her that the ***** was advising me to tow her vehicle again, but I did not want to do that. I informed her that she could prevent this from happening again by getting on a payment plan. I told her to contact their office to setup a payment plan. She informed me that she wanted at this time to pay for the special assessment, and stated that she would be mailing a check. I have been monitoring her account on a daily basis to see if it posted yet. It has not posted yet.
  

  I believe I addressed all the points in her BBB complaint. Let me know if you have any further questions.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm lodging a formal complaint against RCP Management Company, specifically my portfolio manager, Nicole G******* The company's practices are distressing and have compromised my financial security through both technical and ethical lapses. Their payment system, Gozego, is highly problematic and has prevented me from fulfilling my financial commitments, leading to an accrued charge of $8680. Despite multiple attempts to address this with the company and Nicole, my concerns have been ignored. Furthermore, RCP Management has inappropriately forwarded my personal data to a third-party agency without my consent, negatively affecting my credit standing and causing unnecessary stress. I've tried resolving these issues directly with RCP Management, only to be informed my account has been sent to collections. Their lack of willingness to address these concerns has led me to escalate this complaint. I demand the following: Immediate resolution of the ongoing technical glitches in their payment system. A detailed breakdown of the $8680 charge and an opportunity to settle this without additional penalties. A formal apology and immediate corrective action for the unauthorized data sharing. Assurance that these service and ethical lapses will not recur. I strongly request the Better Business Bureau to step in and ensure that RCP Management abides by better business practices.

  Business Response

  Date: 10/22/2023

  Hello,

  This owner has not paid the monthly maintenance fee to the Association for several months and has been notified of the past due balance on several occasions.  There are several convenient payment options provided for owners including online payments and payments by check to a secure lockbox.  As of today the owner still has not paid.

  Due to the owner's failure to pay the fees in a timely manner, the account was turned over to the attorney for collection.  The Owner may pay by check or contact the attorney to set up a payment plan if they are having financial difficulties and need to pay the balance down over a few months.  

   

  The community manager informed the owner of same in the below emails:

  Good morning,
  
  I am in no way being disrespectful.  I previously replied that your account is in collections.  You need to contact the Attorney for payments.  Until you are released from collections you cannot pay online.   
  
  ****** ****** ******** ******** * ******* *** **** ***** ********* **** ** ******************
  Thank you
  
  Nicole G******* Portfolio Manager
  office ###-###-####
  mail * ******** ***** | Cranbury, NJ 08512
  
  
  
  On Sat, Apr 22, 2023 at 12:15?PM *** **** **** ******************** wrote:
  
  Hi Nicole,
  
  This is *** ****, the property owner of * ******* **. I have not heard back from you since I contact you about the issues of being unable to make the management payment online and the receipt for vent cleaning services. I am not sure if you have not received the email or forgot to fix the problem and felt the management company was being disrespectful by not responding to the message. Please fix the problem, reply to this email and the previous ones, or there is no way people can find you, and it has never happened in the past seven years since I lived in the property. Please do the duty and be responsible as a new manager. Thank you. 
  
  
  Best Wishes
  *** ****
  
  
  
  Nicole G****** **************************** Mon, Oct 2, 8:00?AM (7 days ago)
  
  to **** **************
  Good morning,
  
  As your account is now in collections with the attorney I cannot discuss your account with you.  Please make payment to the attorney.  Once your payment is made, you will be released back to RCP and will be permitted to use online banking.  You cannot use the system when you have an overdue account.
  
  Thank you for your prompt attention to this matter.
  
  Dear Management Team,
  
  I hope this message finds you well. I am writing as a concerned resident of * ******* ** to address some pressing matters regarding my property account.
  
  Recently, I received a letter from ******** ******** *** ******* *** demanding payment of $8680 for outstanding expenses related to my property. I am eager to settle this matter promptly, but I would appreciate your assistance in doing so. However, my attempts to communicate with your team about this issue have gone unanswered, which has left me frustrated and concerned about my standing as a property owner.
  
  As I have mentioned in previous emails, I have encountered technical difficulties with the Gozego system, which have hindered my ability to make monthly payments. I have attached a screen record file below. Despite reaching out to your management and company multiple times for assistance, I have not received any response or support. This lack of communication and resolution has had a negative impact on my credibility as a responsible property owner.
  
  To address this issue, I am ready to issue a check to cover the owed expenses. However, I can only send it to your valid mailing address, as I have not received any bill statements from your company since these problems arose. Please provide the correct mailing address for the management company, so I can promptly send the payment and rectify this situation.
  
  Furthermore, I urge you to prioritize the resolution of the ongoing technical issues with the Gozego system. It is crucial that these problems are addressed promptly to prevent future complications and to ensure that I can meet my financial obligations as a property owner.

  I kindly request that someone from your team contact me as soon as possible to assist with both the payment process and the resolution of the technical issues with Gozego. Clear communication and cooperation in these matters will go a long way in restoring my confidence in your management company.
  
  Thank you for your attention to these urgent matters. I look forward to your prompt response and assistance.
  
  Nicole G******* Portfolio Manager
  office ###-###-####
  mail * ******** ***** | Cranbury, NJ 08512

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an alarm sounding from a utility closet outside of our Town Housr Unit, it is constant and is disruptive anytime we do work in the garage or try to enjoy a mild temperature day by opening the windows. The issue has been reported numerous times since January, to every contact I am able to find for RCP Management and the alarm is still sounding. Im frustrated that 1) an alarm sounding means something is wrong and no one is addressing it, and 2) the distraction of the constant noise. Any help you can provide getting this management company to solve this issue is appreciated.

  Customer Answer

  Date: 03/14/2023

  
  
  Better Business Bureau:
  

   

  As of late yesterday evening, 03/10/23, the alarm has been turned off and the issue appears to be resolved.

  
  
  Regards,
  
  ***** And ***********************