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Find a Location

Bellavia Chevrolet Buick has 1 locations, listed below.

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    Business ProfileforBellavia Chevrolet Buick

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    199 State Rt 17, E Rutherford, NJ 07073-5101
    BBB File Opened:
    7/12/2006
    Alternate Business Name
    • Bellavia Buick

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On advice of counsel, I am filing this claim before filing a lawsuit if necessary. I purchased a tire warranty 4/1/2019. I let the service **** know when I had my oil changed and tire rotation 6/26/23. I was assured my tires were in good condition even though they were over 4 years old. I went for another oil change and tire rotation on 1/11/24. I mentioned the slow leaks which were happing more and my son was concerned after inspecting the tires. ****** assisted me. ****** said warranty does not cover "wear and tear" but since I had been experiencing leaks for over 6 months it would be considered road hazard (I believe that was the terminology) ****** measured the tread and made notes on the computer which he showed me. ****** said since the measurement was on the "cusp" to come back in another 6 wks it would be over the measurement needed. Since it was winter I asked if my tires were safe since I drive every day and was told yes. I called in March to make the appt, ***** said ****** was no longer employed. ***** inspected my tire on 3/8/24 and told me my tires had "dry rot" and will not be covered and said he did not understand why ***** would say such a thing. ***** submitted the claim and it was denied cause the tires were "dry rot ". dry rot" does not happen in 6 wks as I was told by several tire svc ****s and my son looked into it also. I believe the terminology "dry rot" was injected in order for the warranty to be not to be covered. I believe the dealership Conspired to commit fraud against me, a woman and a senior citizen, protect classes and my safety was jeopardized. I NEVER used my tire warranty in the 5 years. Since I bought the car, the dealership was sold and the service **** keeps changing. The amount I'm asking for is the refund of the tire warranty $745.00 and the cost of new tires. I called the warranty co, convo recorded, ****** said a claim should have been submitted in Jan 2024. I filed a complaint with ********** complaint #9-12316230399

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Norma G

    1 star

    01/20/2022

    My 90 yr old mother took her used vehicle back to the Bellavia Buick dealership on Rt. 17 in ***************, **** because it had a leak into the interior. First they didn`t have a loaner car for her to use, so she went home without her car. Then they tore the interior out of it and said that it was all moldy. Which we never saw any photo`s of mold. Next was they couldn`t find the part to put it all back together. There were supposedly a few that they ordered and they have received all but one. No where in the country is this part available. My mother has been without her vehicle for about 2 months now and when she said she wanted it back she was told she would have to pay them **** dollars to put it back together and then pay them again when the part comes in. Well as her son I am fuming! I talked to the corporate office of Buick and they have the same reply. We can`t find the part. Well what part is keeping you from putting the rest of the interior back together and then installing that part when it comes in.

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