Reviews
This profile includes reviews for Gold Medal Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromNancy S
Date: 04/17/2025
4 starsNancy S
Date: 04/17/2025
My second time using this company and both times very happy with my technician and his work on my air conditioning units.
Gold Medal Service
Date: 04/18/2025
Thank you so much for the great review and for choosing us again! We're thrilled to hear you're happy with your technician and the work done on your AC units. We truly appreciate your continued trust and look forward to helping you again in the future!Review fromMarcia M
Date: 02/20/2025
1 starMarcia M
Date: 02/20/2025
0 star. This is a rip-off place. We've contacted the gold medal services by their phonr number on the website, and later someone from this office called back, offering to waive the diagnostic charge, "because we rather have your business". The scheduled technician arrived, standing there but not doing any checking of the thing that needs to be repair, telling us they don't even give a quote to repair it but just to replace the whole thing, and the prices he mentioned is at least twice more.We had water heater problems and the water heater gives self diagnostic flash codes, so in fact no diagnostic needed. The person who called yesterday asked many detail questions about it, and told us the fixing/repairing can range from just cleaning the gas valve to replace the gas valve, "they may also give you a quote to change the water heater but it's not necessary". Yet when the technician showed up, (looking very disshelved for a morning appointment, and most likely physically incapable to do the job), just standing there and giving some ridiculous comments and quotes without doing anything.Sort the ****** reviews by lowest ratings, it's about the same, giving out outrageous quotes.Gold Medal Service
Date: 02/21/2025
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We take your feedback seriously, and it's clear we did not meet your expectations. A manager from our team will be reaching out to you directly to address this situation and work toward a resolution. We value your business and appreciate the opportunity to make things right.Review fromTim M
Date: 01/12/2025
1 starTim M
Date: 01/12/2025
The company booked and confirmed my appointment. Then the day of, they unexpectedly cancelled stating that they had conditions about the number of stories of my residential unit that they didnt tell me about the day they booked my appointment. I want to warn others of this company and its disingenuous booking practices.Gold Medal Service
Date: 01/14/2025
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating this situation must have been. A manager will be reaching out to you directly to address your concerns and work towards a resolution. We appreciate your patience and understanding.Review fromJames F
Date: 12/01/2024
5 starsJames F
Date: 12/01/2024
We had an issue where our old kitchen faucet completely broken off its base plate on the countertop and were in need of a quick fix. After some research my Dad came across Gold Medal Service. He called them on Tuesday and by late Saturday morning they had a plumber (***** Holdz) out to our house. By late afternoon ***** installed a new faucet, and new service lines (hot & cold), and new shutoff valves under the sink. We supplied the faucet and ***** was able to supply us with the lines and shutoff valves at a reasonable rate. ***** worked directly with my Dad and was an absolute professional. He was knowledgeable, informative and very knowing of his craft, his work was neat and perfection. As quote from my Dad, give ***** a big raise, he is deserving.Gold Medal Service
Date: 12/11/2024
Thank you so much for your glowing review! Were thrilled to hear that ***** was able to provide such excellent service and turn a stressful situation into a smooth and professional experience. Its wonderful to know that his knowledge, skill, and craftsmanship left such a positive impression on you and your dad. We'll be sure to share your kind words with ***** and the team. Your dads quote made our daythank you for your support and recommendation! If you ever need assistance in the future, dont hesitate to reach out.Review fromBrandon R
Date: 10/17/2024
1 starBrandon R
Date: 10/17/2024
This company WILL **** YOU! Inside Edition went undercover and here is the proof :*******************************************Gold Medal Service
Date: 10/18/2024
Thank you for sharing your concerns. We take this matter seriously, and we want to assure you that this incident does not reflect the high standards Gold Medal is known for. Our technicians undergo rigorous training, and we have a zero-tolerance policy for actions that compromise our values. We have reviewed our processes to ensure this doesn’t happen again and are committed to improving based on your feedback. Customer satisfaction is our top priority, and we apologize for any inconvenience this may have caused. We appreciate your understanding as we work to earn back your trust and maintain the quality you expect from us.Review fromBobby N
Date: 08/06/2024
1 starBobby N
Date: 08/06/2024
Scam artist beware. Will take advantage of your wife, your grandmother, or whoever youll let em.Gold Medal Service
Date: 08/15/2024
Thank you for sharing your perspective on our business. Our goal has always been to provide quality service to our customers, and we strive to maintain high standards in all our interactions. If you have had a negative experience with our company, we would welcome the opportunity to discuss this further and address any specific concerns you may have. Please feel free to contact us directly.Review fromAlberto C
Date: 08/02/2024
1 starAlberto C
Date: 08/02/2024
They were very dishonest and ************************* has exposed them! They is try to steal from innocent customers very hard money and this is not right, we are immigrants from ******** and we will stop use them and not recommend no more!Gold Medal Service
Date: 08/15/2024
We are committed to maintaining the high standards that our customers expect from us. This incident does not reflect the values and quality that Gold Medal stands for. We have a long history of providing excellent service and will continue to do so. Our track record speaks for itself, and we have a zero-tolerance policy for any actions that compromise our standards.Review fromRichard Z
Date: 08/02/2024
5 starsRichard Z
Date: 08/02/2024
I scheduled a maintenance in June which got canceled, rescheduled in July and got canceled, rescheduled in August and 8-12 time frame went to 2pm. The technician was very friendly and efficient. All checked out and off he went to his next appointment. Thank you gold medal for your maintenance.Gold Medal Service
Date: 08/09/2024
Thank you for your feedback and for your patience throughout the scheduling process. Were glad to hear that the technician was friendly and efficient and that the maintenance was completed to your satisfaction. We apologize for the delays and appreciate your understanding as we worked through the scheduling issues. If theres anything more we can do for you, please let us know. Thank you for choosing Gold Medal!Review fromCheryl M
Date: 07/30/2024
5 starsA great company!! Would not choose any other company.. honest, genuine, comprehensive, QUALITY!! You cant go we! The service is above allReview fromBill P
Date: 07/29/2024
1 starBill P
Date: 07/29/2024
This company uses data spy methods on your personal device to start sending you unrequested marketing text messages. As soon as you block it, they send it from another number. Their call center states it's removing you, but it never fixes the issue. I tried to ask for a marketing rep to call to no avail. Moments later, they texted me again. DO NOT USE THIS COMPANY. They do not care about their brand or future customers. Steer clear from this marketing disaster.Gold Medal Service
Date: 08/06/2024
Thank you for providing your feedback and letting us know about this issue, ****. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. A manager will be in touch to address the issue.
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