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          Russo Bros. & Co. has 1 locations, listed below.

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            Business ProfileRusso Bros. & Co.

            Plumber
            BBB accredited business

            Contact Information

            27 Eagle Rock Ave

            East Hanover, NJ 07936-3103

            Visit Website
            (973) 887-1334

            Business hours

            6:00 AM - 11:00 PM
            Business Hours
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM

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            Customer Reviews

            4.53/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/18/2003

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers plumbing, heating, air conditioning, and water treatment services for the residential market place in North New Jersey; specifically Morris, Essex, and Union Counties.

            Products & Services

            Plumbing, heating, air conditioning, and water treatment services and installs for the residential market place.

            Business Details

            Location of This Business
            27 Eagle Rock Ave, East Hanover, NJ 07936-3103
            BBB File Opened:
            8/1/2003
            Years in Business:
            70
            Business Started:
            1/1/1954
            Business Incorporated:
            1/1/1954
            Accredited Since:
            7/18/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 36BI01016300 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            BBB records show a license number of 19HC00232900 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            http://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 36BI01208800 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            BBB records show a license number of 19HC00113900 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            http://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 13VH12606600 for this business, issued by NJ Division of Consumer Affairs

            These agencies may include:

            NJ Division of Consumer Affairs

            124 Halsey Street, 7th Floor, PO Box 45027

            Newark NJ 07102

            (973) 504-6200

            https://newjersey.mylicense.com/verification/

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            6:00 AM - 11:00 PM
            T:
            6:00 AM - 11:00 PM
            W:
            6:00 AM - 11:00 PM
            Th:
            6:00 AM - 11:00 PM
            F:
            6:00 AM - 11:00 PM
            Sa:
            8:00 AM - 9:00 PM
            Su:
            8:00 AM - 9:00 PM
            Business Management
            • Mr. Matthew C. Russo, General Manager
            Contact Information

            Principal

            • Mr. Matthew C. Russo, General Manager

            Customer Contact

            • Mr. Matthew C. Russo, General Manager
            Additional Contact Information

            Fax Numbers

            • (973) 887-9437
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            30 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            ONDER S

            10/13/2023

            First, Russo ***** has 2 faces. I will show you a shameless one.Russo ***** gave us a service for Gas Boiler repair, and They changed the pump, valve, small tank, and thermostats for $6201 (the new plumber quoted $2000 even.)While he fixed the gas boiler, he evacuated the hot water tank which is connected to the gas boiler. They made the tank empty. After he fixed the gas boiler, they just turned on the system and the water tank exploded in 5 min like a bomb. This is %100 technician's mistake and the water tanks installed by the same company in October 2019 were brand new. The technician did not deny his mistake, but he said there is a warranty, and they could cover it. It's a weird gas tank blowout itself. The technician forgot to evaluate the air pressure and made the water cycle only. Anyway, they quoted me about $9000 to replace the water tank. I said there was a warranty, but Case Manager *** said there was no warranty. I called today's boiler manufacturer and they agreed to replace it. I found another contractor and they are going to install it. I am so disappointed; they did not take care of their mistake, and also they lied about the warranty. They acted like scams. I am very mad. You pay them 3-4 times more than any other contractor and look at what you got. If you dont care about your rights and warranty or you dont have any financial problem to pay them $20-30K for repair, they are a great company. I can proof it everything and I am staying behind my statement. Already contacted with town and will go to small claim court.

            Russo Bros. & Co. Response

            10/16/2023

            We sincerely appreciate you taking the time to share your feedback about your experience with Russo Bros. & Co. We understand the importance of competitive pricing and value for our customers, and we apologize if our pricing did not meet your expectations. The tank would have been under warranty with the previous owner. As per manufacturers' policies, they dont transfer warranties to new homeowners. Our service manager called the manufacturer and indeed confirmed this information. Thank you for taking the time to discuss these concerns with our service manager over the phone last week. If you still would like to discuss further, please call our office. We apologize for any frustration or disappointment you experienced. We strive to provide the highest level of service, and we're sorry we didn't meet your expectations.
            Read 29 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

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